All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 127 out of 368 reviews" "
10 - Excellent
127
Rating 8 - Good. 149 out of 368 reviews" "
8 - Good
149
Rating 6 - Okay. 57 out of 368 reviews" "
6 - Okay
57
Rating 4 - Poor. 25 out of 368 reviews" "
4 - Poor
25
Rating 2 - Terrible. 10 out of 368 reviews" "
2 - Terrible
10
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.2/10
Eco-friendliness
Reviews
8/10 Good
Lindsey
Travelled with family and small children
28 Apr 2024
Liked: Cleanliness, staff & service
It felt very family oriented.
Lindsey
Stayed 1 night in Apr 2024
Response from Fin on 3 May 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Fin Heys,Reception ManagerBest Western Shaftesbury The Royal Chase Hotel.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Returning at 10.30 pm there was no available parking due to an outside booking. Excellent reception staff ,- especially the one who moved her car to provide a space for me. Floors not hoovered, faux leather chair split, paint peeling from ceiling, hairs in bath and on tiles.
Christine
Stayed 1 night in Feb 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
8/10 Good
Michelle
Travelled with family
24 Feb 2024
Liked: Cleanliness, staff & service, amenities
Room was ok not as clean as it could be otherwise good stay I would stay again
Michelle
Stayed 1 night in Feb 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Patrick
8 Feb 2024
Patrick
Stayed 2 nights in Feb 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
10/10 Excellent
Catherine
30 Jan 2024
Catherine
Stayed 1 night in Jan 2024
Response from Fin on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Excellent faciliities. We enjoyed having the swimming pool. The bedroom and bathroom was comfortable and spotlessly clean. Staff were very helpful, both on Reception and in the breakfast area. The breakfast menu was great . Car parking was sufficient. There was no traffic noise and the grounds were attractive and well kept.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
6/10 Okay
Susan
4 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Room was cold and shower delivered cold water only . Staff were friendly and helpful
A decent mid range hotel. The room was clean and comfortable, breakfast was good and the pool is a nice bonus.
Brendan
Stayed 1 night in Nov 2023
8/10 Good
Sara
19 Nov 2023
Sara
Stayed 1 night in Nov 2023
8/10 Good
Brett
Business traveller
8 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The property is tired and in desperate need of refurbishment. Not a comfortable/pleasing stay
Brett
Stayed 1 night in Nov 2023
8/10 Good
Neil
Travelled with group
29 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Nice hotel, bit dated
Hotel is very dated, but clean, nice big bedroom, comfy bed, excellent breakfast. Staff were friendly and helpful especially Mandy on the desk who went above and beyond to help us, thankyou
Neil
Stayed 1 night in Oct 2023
6/10 Okay
bryn
29 Oct 2023
Liked: Staff & service
WiFi useless very poor signal whoever you tried it. and unsecured network so unable to use for business. Shower not working properly scalding or freezing. No inbetween. Tv hit and miss works sometimes not others. Looks a bit run down from outside. But inside was clean. Evening meal was very good. But full English breakfast was sub standard. I sausage without taste 1 rasher of overcooked bacon 1 mushroom with no taste whatsoever half a small tomato and 2 poached eggs (as requested.)One cooked to solid the other undercooked and slimy. The black pudding was the size of a 50ppeice and tasted like it had been cooked in engine oil. The toast and has browns were great. The coffee was from a multi use machine and was foul. It was so bitter I couldn’t drink it. Saying that the staff I encountered were excellent. Would I stay again? No not at that price.
Bar only open 6-9 pm. Dinner only 6.30-8.30!! Slimming world staff parking in one of only 2 blue badge spots. Staff great especially afternoon/ late reception and breakfast servers
It’s expensive for what you get. The hotel is quite dated and in need of an update. When we arrived the bar closed before 9.30pm despite the hotel information in the room saying it would close at 11pm. Breakfast service was slow and chaotic. The rooms were very hot despite the weather not being hot. The rooms were very clean and served the purpose but I’d expect to pay a lot less for what we got.
Verified traveller
Stayed 2 nights in Jul 2023
4/10 Poor
Verified traveller
30 Jul 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
The hotel is tired, room was clean and large. No room service although this was advertised and only one poor waitress at breakfast who was totally overwhelmed. This led to us skipping breakfast although we were still charged for it.
Unhelpful receptionist when checking out. Wouldn’t stay again.
The staff were nice and helpful. We enjoyed the pool and the room was clean and comfortable. The breakfast was good.
Joan
Stayed 1 night in Jul 2023
6/10 Okay
Anne
24 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nearly everything was a bit worn and tired. I had to change rooms as the room door would not close properly and an alarm kept going off. This was done quickly which was good.
The toilet kept running water into it.
On arrival back to the hotel at 8:25 pm, I asked if I could have a sandwich. I was told they had just stopped serving food. Dinner was from 6:30 pm to 8:30 pm but there was supposed to be a 24 hour room service??
Breakfast was good and the staff were helpful.