Senzo Mall

The hotel offered exactly the calm and quiet environment that we were looking for. The staff was very polite and helpful especially Mr Ghareeb at the front desk. The room was spacious and very clean. Definitely worth it to come back.

The resort itself is lovely, though it could use a few extra touches like robes and slippers. The staff were friendly overall, but communication before arrival was disappointing. I had reached out in advance to organise something and never received a reply, even though the team later confirmed they had seen my message. It’s also worth noting that for stays shorter than a week, the à la carte dining options aren’t available. While this may be common for all-inclusive resorts, it wasn’t clearly communicated ahead of time. On a positive note, the assistant manager, Ahmed, was extremely helpful and made a real effort to accommodate us during our stay. Overall, it’s a good resort and we had an enjoyable experience, but better pre-arrival communication would have made a big difference so do consider that if you have any special requests ahead of your visit.

Outstanding resort - Great rooms & services