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Reviews of St. James Hotel Selma, Tapestry Collection by Hilton

3 out of 5
St. James Hotel Selma, Tapestry Collection by Hilton
1200 Water Avenue, Selma, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 189 reviews" "
Rating 8 - Good. 44 out of 189 reviews" "
Rating 6 - Okay. 24 out of 189 reviews" "
Rating 4 - Poor. 8 out of 189 reviews" "
Rating 2 - Terrible. 6 out of 189 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

AVALISHA, Semmes

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our bed spread was clean but stained ...looked kind of sketchy...the nightstand was not clean down the side next to the bed, the floor looked like it was not thoroughly vacuumed....it could have been a LOT cleaner. Old, historic, area could have been nice if it was CLEAN.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary, Mashpee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. James is a lovely historical hotel with a friendly staff. If you stay, reserve a room on the river with a view of the bridge. Be sure to visit the Voting Rights Museum and the park/shop at the base of the bridge. We are so glad we visited the city. We just wish Selma could be revitalized because it deserves that. It’s sad to see that so many beautiful buildings have become run-down.
Stayed 1 night in Mar 2024

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is horrible! They charged my card for my 2 night stay, but I already paid in full 2 weeks prior via Expedia.com. When I called to dispute the charges, the front desk clerk lied about her name. I learned the truth after I asked to speak with the manager. I still have not received a callback regarding the issue, very disappointed. The staff is very unreliable, responsiveness is less than satisfactory. I will never stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will stay again
Stayed 1 night in Feb 2024

2/10 Terrible

Hugo

Stayed 1 night in Mar 2024

2/10 Terrible

Brooke

Nobody is here to check us in.
Stayed 1 night in Mar 2024

10/10 Excellent

chairty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Front desk associate and housekeeping made us feel welcome. Looking forward to returning when the restaurant has reopened
Stayed 1 night in Feb 2024

10/10 Excellent

Ramona, Southfield

Stayed 3 nights in Feb 2024

10/10 Excellent

Arnetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old historic building that had been renovated.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverley

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice accommodations and renovations captured the elegance of the old Selma I remember when growing up. The staff members were professional, friendly & helpful. It has a beautiful courtyard with relaxing music, ideal for sitting outside and eating breakfast or having a glass of wine in the late afternoon (weather permitting). Very convenient location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Semona

Travelled with family
Liked: Cleanliness, staff & service
The only issue we had was the fire alarm went off at 1:30am and staff did not know how to disarm it once they determined there was no fire, I totally agree that the fire department should have been called as they were, however guests should have been alerted not to panic in a more timely manner, otherwise the property is nicely maintained and the location is awesome!! Having a functional restaurant on the property would have been amazing as there are few places to choose from otherwise.
Stayed 2 nights in Feb 2024

8/10 Good

Janet

Travelled with family
Liked: Staff & service
The hotel is quite a bit of history. Unfortunately, our room (overlooking the river and the bridge) had a door handle problem to the balcony. They moved us to another room and made it right, so kudos to them. The restaurant & bar were closed for rennovations, but you could still sit in that area and have a beer. Call before you book (through March 2024) to see if they have re-opened the restaurant & bar.
Stayed 1 night in Jan 2024

2/10 Terrible

Virginia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Roderick

Business traveller
Disliked: Cleanliness, staff & service
Horrible Experience
This was an horrible experience. When I got in the room it was too late and I was tired to ask for another room. Also, I clean my own room and use my own towels anyways, whenever I travel to hotels. Their was no cable TV the whole week. I also went without internet for two days, which had me backed up at work, because I am a remote worker. The first thing I noticed when walking into the room was the stale smell. I went into the bathroom, and there were stains and hair on the toilet seat from the last visitor. The shower had hair and also the sink. When I decided to leave a day early to catch up on my work, they would not refund me for the last day. It was either stay in those conditions or leave, and I had to leave. I had to drive almost five hours to office, which I do not work from, just to finish out the week for one day. Then I had to turn around and drive seven hours back home. I lost a lot of money and time dealing with them, when it was their fault. I will never go back their. I have a few pictures and wished I would have taken more, but I had already cleaned the room myself. Hotels.com tried to get me back the refund for the last day, but the hotel refused to cooperate.
Stayed 4 nights in Jan 2024

8/10 Good

Corey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, downtown area, good hotel probably the best hotel in the Selma.
Stayed 2 nights in Jan 2024

6/10 Okay

Larry, Lombard

Travelled with family
Liked: Cleanliness, staff & service
For a Hilton property, a number of little problems: inroom phone didn't work; TV had no reception (cable problem); no liquid soap in shower (but had conditioner and body lotion); 1 small bar soap; NO hair dryer; wifi code wouldn't log me in. Front desk staff DID offer us another room when the lack of phone was identified. Not enough attention to details by cleaning staff.
Stayed 1 night in Jan 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
St James is the nicest building in the city. Maybe the only building still standing
Stayed 1 night in Dec 2023

10/10 Excellent

Ward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice older hotel, glad to see that it is still in use. The property is clean and updated. Surrounding area of Selma is in pretty bad shape unfortunately.
Stayed 1 night in Oct 2023

8/10 Good

JENNIFER, SAN FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the Pettus bridge.
Stayed 1 night in Oct 2023

8/10 Good

Muriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Sep 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Kenny

Business traveller
Liked: Amenities
This hotel is the n the city center of Selma, surrounded by landmarks of historic civil rights icons.
Stayed 1 night in Sep 2023

10/10 Excellent

Fred

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, great river view, dining and bar in hotel good. City too depressed, roads signage bad.
Stayed 2 nights in Sep 2023

6/10 Okay

European

Travelled with group
It was ok a little mildew around the bath tub and had to wait until exactly 3:00 to check in other than that it was ok
Stayed 1 night in Aug 2023

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an anomaly. A really beautiful historic hotel remodeled to keep all the old charm. The courtyard in the center if the hotel is Disney-esqe. There is no laundry (although Expedia said there was) Selma is a deserted city abandoned downtown other than the hotel a few shops, it's sad to see such a city with so much US history be allowed to crumble around itself.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Brett, Chapin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel waiting for a city that deserves it.
Stayed 1 night in Jul 2023

6/10 Okay

Marretta, Fort Wayne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The door to our room was hard to close without extra force. The staff entered the room to replace the ironing board while we were out and didn't secure the door, leaving our room unlocked! We were out of our room for several hours, so returning to find our room unlocked was very disheartening. The facility was nice and gave us a different room which helped make us feel reassured.

8/10 Good

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful, historic hotel overlooking the Alabama River and the Edmund Pettus Bridge. It's only a block or two from the civil rights museum. The staff is friendly and very helpful and the rooms were clean and the beds comfortable. Our only quibble was that little things were wrong in each room - burned out light bulb in the bedside light; no cups or glasses for the coffee maker or taking pills, no replacement toilet paper. But staff was quick to provide what we needed when it was pointed out and we had a wonderful stay
Stayed 1 night in Jun 2023

2/10 Terrible

William

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We ordered a 2 queen room. They only had a single queen room and failed to mention when we checked in. We had to go somewhere else, because 4 people on a queen would have been awful.
Stayed 1 night in Jun 2023

10/10 Excellent

Gwynne

Stayed 1 night in Jun 2023

10/10 Excellent

sara

Stayed 1 night in May 2023

10/10 Excellent

Dennis, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for overnight visit to Selma. Beautifully restored hotel with lovely rooms and a good restaurant on-site. Service and staff were excellent. Be prepared, however, that Selma is very economically depressed and will make you wonder what the March did for the people who still live there.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Close to historical areas
Stayed 1 night in May 2023

10/10 Excellent

Janet A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff hospitality was OUTSTANDING. Welcoming and professional at the same time. I exercise and the exercise area was nice. The front desk staff person was a wealth of valuable needed information, I’d promote her to corporate. The dining room staff also gave quality service. Anytime I go back to Selma I’ll stay at the St James Hilton hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic Stay
Loved staying in this historic hotel in this historic city. We were able to see the famous Edmund Pettus Bridge from our balcony. Our meal there was delicious and our stay was lovely. The only complaint I had was the coffee pot was not cleaned and didn’t work in our room and there was historic gas lamps in the courtyard that didn’t light but we could smell the gas coming from them. I alerted the front desk but it didn’t seem to be of concern to them.
Stayed 1 night in Apr 2023

4/10 Poor

Phillip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room I stayed in, looked like it wasnt clean. AC didnt work. Tub never drained. Ceiling fan wobbled right over the bed. Alarm clock was broken. No mini fridge in any room. Ice machines arent even locted on every floor. Very poor stay at this hotel
Stayed 2 nights in Apr 2023

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
The room didn't have a hair dryer ann my wife called the main desk but one never arrived. Sad
Stayed 1 night in Apr 2023

10/10 Excellent

kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I completely adored the staff. They consistently went out of their way to support my comfort at the hotel and to enhance my very first visit to Alabama in my life...the birth place of my grandparents. Anthony at the front desk saw a car with the window down during a rain storm. He took it upon his self to cover the window with plastic to protect the car...it was my car and I am so grateful for his kindness to a stranger. I will definitely return for more of Barbaras stories about the Hotel and her general kindness. It was extraordinary and I will bring my sister along when I return for my book signing in the area. Sincerely, Dr. Kellie Kirksey
Stayed 3 nights in Apr 2023

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Friendly Trip.
The hotel was clean and the lobby was in pristine condition. The staff was courteous and professional. The room was updated but did not take away from the nostalgic atmosphere of the room.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Amazing showers, very friendly staff in a hotel filled with charming character in a town of rich and important history.
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Yoko

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the property itself which was an old legacy hotel with nice facilities. The area around was largely blighted with numerous buildings being torn or burned down whenever. Breakfast was just drinks, bread and a few muffins. At this price, I would expect more.
Stayed 1 night in Feb 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grat place to stay in Selma. AL
Stayed 1 night in Feb 2023

8/10 Good

Dallas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Only negative, gas lights in court yard left an odor of gas. Staff was very friendly.
Stayed 1 night in Jan 2023