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Reviews of VIP Hotel Segamat

3.5 out of 5
VIP Hotel Segamat
Highway 1, Jalan Buloh Kasap, Segamat, Johor

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 49 reviews" "
Rating 8 - Good. 21 out of 49 reviews" "
Rating 6 - Okay. 9 out of 49 reviews" "
Rating 4 - Poor. 3 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nor Laili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, satisfied.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Tan Yin

Stayed 1 night in Sep 2022

6/10 Okay

Jee Ann

Business traveller
Liked: Cleanliness, room comfort
House keeping missed out my room in one of the 5days stay.
Stayed 5 nights in Jan 2021
Response from Nurul on 18 Jan 2021
Dear valued Guest, Thank you for your comment. We are very sorry for your bad experience. We will take appropriate action to address the problem your raised in relation to housekeeping & prevent future occurrence. Warm Regards Nurul Senior Front Office Asst

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Ok
Would be better if breakfast is available
Stayed 3 nights in Jan 2021
Response from Nurul on 18 Jan 2021
Dear Valued Guest, Thank you for your feedback. Please do not hesitate to contact our Management for further improvement of our hotel facilities. For your info, VIP HOTEL Segamat always practice valued for money, relax & comfortable stay. Therefore, we are sincerely apologize for any inconvenience caused. Thank you & Warm Regards, Dear Valued Guest, Thank you for your feedback. Please do not hesitate to contact our Management for further improvement of our hotel facilities. For your info, VIP HOTEL Segamat always practice valued for money, relax & comfortable stay. Therefore, we are sincerely apologize for any inconvenience caused. Thank you & Warm Regards, Dear Valued Guest, Thank you for your feedback. Please do not hesitate to contact our Management for further improvement of our hotel facilities. For your info, VIP HOTEL Segamat always practice valued for money, relax & comfortable stay. Therefore, we are sincerely apologize for any inconvenience caused. Thank you & Warm Regards, VIP Hotel Management

6/10 Okay

Cheah chin thai

Business traveller
Disliked: Staff & service
Terrible service.
Basically this hotel lobby had no air con and being open door widely big dirty leaf and dust is flushing in. Room do have some smelly and no sanitizing. Worst is cleaner will open your door go in your room in morning even you not check out and indicated "Do not disturb". When i try to put this complaint to lobby the staff react like nothing, told me was accident that all her reaction. i dun see feeling sorry as i was shock by thier staff who rush into my room.
Stayed 1 night in Nov 2020
Response from Nurul on 17 Nov 2020
Dear valued Guest, Thank you for your comment. Please allowed us to apologize for your inconvenience experienced during your stay with us. We have acknowledged & definitely will take serious action regarding this matter. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy & nice
Very nice & comfort hotel in a small town.. Felt like stay in 4-5 star hotel.. Food was good & friendly staff.. Only the air conditioning in my room is not too good even already serviced by hotel technician..
Stayed 2 nights in Mar 2020
Response from Nurul on 22 Apr 2020
thank you for choosing our hotel, we are very happy to receive your review. please do not hesitate to stay at our hotel for the future ..

4/10 Poor

MUHAMMAD FIRDAUS

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Really recommended! Perfect like 5 star hotel
Stayed 1 night in Dec 2019
Response from FIDA on 10 Dec 2019
Dear Valued Guest, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

10/10 Excellent

KENG SENG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
The room is clean and tidy. Surrounding area is pleasant. Breakfast is good especially the chicken curry and the nasi lemak.
Stayed 1 night in Dec 2019
Response from FIDA on 10 Dec 2019
Dear Valued Guest, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

8/10 Good

SK, Petaling Jaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - value for money! Wished the gym would be accessible 24 hours for hotel guests. I was informed that it opens at 8am on Sunday.
Stayed 1 night in Nov 2019
Response from FIDA on 10 Dec 2019
Dear Valued Guest, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, is a worth of money stay!
In such a small town, I am pretty impressed by how the hotel was being maintained and they even have a swimming pool which kids enjoyed very much! The family suite we took was huge and able to accommodate at least 4 pax, since it comes with 1 Queen size bed and 2 single beds. Breakfast was decent, and nothing to complain. The only thing is lift is small, but since is a small hotel, i think is decent.
Stayed 1 night in Oct 2019
Response from Fida on 17 Nov 2019
Dear Valued Guest, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

6/10 Okay

Goh

Liked: Staff & service
No battery at the safe? Breakfast is too simple and limited variety with compare with the room rate - rm224+10??? In this small town
Stayed 1 night in Sep 2019
Response from Fida on 17 Nov 2019
Dear valued Guest, Thank you for you review and we will look into it and improved our service for our guest satisfaction. Thank you for staying with us. Warm Regards VIP Hotel Management

6/10 Okay

Ghazali

Stayed 1 night in Sep 2019

8/10 Good

Azlina, Johor Bahru

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility and easy excess to go other place.
Stayed 1 night in Aug 2019
Response from Fida on 17 Nov 2019
Dear Valued Guest, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Irene

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel in Segamat
Availability is good. I booked the room (a family room) a few hours prior to check-in. Room is a good standard. I was expecting beds for 3 adults in the room but was pleasantly surprised to find there are 4. Location is good as it is close to where I wanted to be for this visit. A good restaurant is nearby (Anjung Seafood). Onsite car parking is aplenty and easy to secure one. Buffet breakfast is good too with unique menu (lodeh) not found at other hotels. Common areas are well maintained. I think this is the only hotel in Segamat with a pool. I requested for a late check-out (30 minutes) and this was granted with compliment. Staff at the hotel are very friendly. Overall, I think this is the best hotel in Segamat.
Stayed 1 night in Apr 2019
Response from Afiq on 5 May 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

8/10 Good

Norimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Apr 2019
Response from AFIQ on 29 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

10/10 Excellent

D

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room look very new cleanand the facilities also very good..
Stayed 2 nights in Apr 2019
Response from AFIQ on 29 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

10/10 Excellent

Zarina, Klang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and very clean
Stayed 1 night in Apr 2019
Response from AFIQ on 29 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from AFIQ on 5 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from AFIQ on 5 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff need to attend hospitality course...very poor communication with in house guest...
Stayed 1 night in Feb 2019
Response from Afiq on 8 Mar 2019
Dear Mr/Mrs….. Thank you for your comment. Please allowed us to apologize for your inconvenience experienced during your stay with us. We have acknowledged & definitely will take serious action regarding this matter. Hope to see you again. Thank you & Warm Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One of the few new hotel in segamat
Stayed 1 night in Dec 2018
Response from AFIQ on 15 Jan 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Overall nice, except the bathroom will b a little too bright during morning bath due to transparent window.
Stayed 1 night in Dec 2018
Response from AFIQ on 15 Jan 2019
Dear valued Guest, Thank you for your feedback. Our team will definitely look into area to improve and rectify the problem. Hope to see you again. Thank you & Warm regards, General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018
Response from AFIQ on 15 Jan 2019
Dear valued Guest, Thank you for your feedback. Our team will definitely look into area to improve and rectify the problem. Hope to see you again. Thank you & Warm regards, General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018
Response from Afiq on 24 Sept 2018
Dear Valuable Guest, Thank you for your review. We hope you had a great experienced while staying at our hotel. It is our pleasure to having you as our guest again in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Afiq on 24 Sept 2018
Dear Valuable Guest, Thank you for your review. We hope you had a great experienced while staying at our hotel. It is our pleasure to having you as our guest again in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Afiq on 24 Sept 2018
Dear Valuable Guest, Thank you for your review. We hope you had a great experienced while staying at our hotel. It is our pleasure to having you as our guest again in future.

8/10 Good

Verified traveller

Nreakfast was terrible.....nothing replenished at all. Nothing to eat
Stayed 1 night in Aug 2018
Response from Afiq on 24 Sept 2018
Dear Valuable Guest, On behalf VIP Hotel Management, we were very sorry about your unpleasant experienced while staying at our hotel. We will take this issue seriously and improves our service in all aspects. We will waiting for your next trip on staying at our hotel on future. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Stayed 1 night in Aug 2018
Response from Afiq on 24 Sept 2018
Dear Guest, Thank you for staying at our hotel. We hope you had a great experienced and we will always welcoming you to come again soon.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, fast check in, room is clean. Value for money.
Stayed 2 nights in Jun 2018

6/10 Okay

Mun

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2018

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in town
For the past 3 years, this hotel is our favourite. Thank you very much to the staff, they are very accommodating and our stay here was very pleasant.
Stayed 2 nights in Apr 2018

10/10 Excellent

Ishak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nik Mohd Syazwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
We arrived late at night and check in was fast and uneventful. However, my daughter had hives the next day morning after sleeping on a makeshift bed in the family suite. We suspected that the mattress may not be clean. But there is no proof. The poor girl had to suffer the agony of hives for the next few days and it totally ruined her holiday.
Stayed 1 night in Mar 2018

10/10 Excellent

En Haur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Muhammad Afiq on 10 Mar 2018
Dear guest, Warmest greetings from VIP Hotel Segamat Johor! Thank you for making VIP Hotel your preferred choice of accommodation in Segamat. Your support is truly appreciated as we strive to continuously meet your expectations. We are very pleased to heard you are having a great time while staying at our hotel. It is a pleasure for having your visit at our hotel in the future.

8/10 Good

Dyana

Liked: Staff & service, room comfort
Pleasant stay
I booked 7 rooms recently.overall is okay but some of the rooms (2-3rooms) has some problems with flooded toilet area, cloged.overall is ok.
Stayed 1 night in Mar 2018
Response from Muhammad Afiq on 10 Mar 2018
Dear guest, Warmest greetings from VIP Hotel Segamat Johor! Thank you for making VIP Hotel your preferred choice of accommodation in Segamat. Your support is truly appreciated as we strive to continuously meet your expectations. We are very sorry for all the problems while you are staying at our hotel and it will be our priority to look forward to solve the problems. It will be our pleasure to having your visit at our hotel in the future.

8/10 Good

SITI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wan Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expectation
We have booked 3 rooms for a total of 6 people. One room was described as 1 big queen bed plus 1 single bed. To our surprise, there were a total of 3 beds in the big room. The rooms and washrooms were clean. Not much choice for breakfast but still acceptable for a hotel in a small town. The swimming pool is very big and also out of our expectation. Front desk staff are very nice.
Stayed 1 night in Aug 2019
Response from Nurul & Mira Lee on 24 Aug 2019
Dear Mr/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Hotel Management

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Afiq on 5 May 2019
Dear valued Guest, We good to hear that you had a good stay here in VIP HOTEL Segamat. However, we apologize for the inconvenience that your experienced during your stay & we will do our level best to rectify the problem. Thank you & Warm regards, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from AFIQ on 29 Apr 2019
Dear Mr/Mrs/Ms, Thank you for your valued feedback. On behalf of VIP Hotel Segamat Management & Team, I would like to extend our thanked you for the good comment. We are really happy to hear from you that you are really happy to stay with us and hopefully you will continue to support us and don’t forget to share your memorable memories with your friend. Hope to see you again. Thank you & Warm Regards, VIP Management Sdn Bhd

8/10 Good

MOHD ZAMRI HASAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
penginapan yg selesa dan berpatutan harga
Stayed 1 night in Sep 2018
Response from Afiq on 24 Sept 2018
Dear Guest, Thank you for your review. We hope you had a great experienced while staying on our hotel. It is our pleasure to having you as our guest again on future.