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Reviews of Hardwick Hall Hotel

4 out of 5
Hardwick Hall Hotel
Sedgefield, Stockton-on-Tees, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 156 out of 273 reviews" "
Rating 8 - Good. 81 out of 273 reviews" "
Rating 6 - Okay. 23 out of 273 reviews" "
Rating 4 - Poor. 8 out of 273 reviews" "
Rating 2 - Terrible. 5 out of 273 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my two daughters and sisters and brother and everything was perfect. They go above and beyond and in such an affable way. To make things special my girls has a special dessert made to suit their imagination and it really made things special. Beds are livable in as they are so cosy and the bathroom was larger then most London apartments and whole decor really modern and classic at the same time. Views from our window over the lake was phenomenal. We will be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joanne

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Had a fantastic 3 night stay over Christmas the room was large and spotless service was friendly and helpful The food in the grill house was superb and couldn’t be faulted My only complaint was Breakfast on Boxing Day was very poor so we didn’t bother the other 2 mornings we ate elsewhere Overall a excellent stay and we would certainly have no hesitation in returning
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas party night
We all had amazong time at the tropican night foid was girgeous service was 10 out of 10 couldn t asked for anything else
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Comfortable and cosy rooms with friendly staff
Stayed 3 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Night
Lovely room comfy bed and massive bathroom all you need really.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely, but uncomfortable warm for us. We were very disappointed that we did not get breakfast in with the price as we visit quite regularly and we always got breakfast which finished our stay off nicely.
Stayed 1 night in Nov 2023

6/10 Okay

Yvonne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We really enjoyed our stay here. We thought about booking an extra day just so we could stay in the comfortable bed. It was a great experience all around
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela, Mount Pleasant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent staff. We did have a problem with our original room which had a rather strange smell, this was quickly dealt with by the front desk staff and we were relocated to another room which was lovely. We had dinner at the hotel and the food was delicious, service good and staff friendly. I would stay here again if I was in the area.
Stayed 1 night in Oct 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely as always, lovely grounds, room, food. Beautiful views of the lake and nice to walk around. However, the old chap at breakfast snapped at our 13 year old son after he tried to take a plate that was being put in front of him. He was only trying to help and to be honest it was rude and unacceptable. Luckily my husband held his temper. He’s a good lad and didn’t deserve to be spoken to like that.
Stayed 1 night in Oct 2023

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a great country park. Good walks in the surrounding countryside and next to a golf course.
Stayed 1 night in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anabel

Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the hotel for one night, the room was spotlessly clean, the bed was very comfortable, everyone was friendly and helpful and it is in a beautiful setting.
Stayed 1 night in Sep 2023

8/10 Good

Amanda

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Josephine

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Had to call for help when the shower could not be turned off. Apparently, it was broken. Had a few spiders and cobwebs on the inside of each window. There were two long windows. Also had a big spider on the ceiling above the bed. The room was very small and neat. There were biscuits and milk laid out in the wardrobe for tea, but no tea bags, coffee or sugar. We spent one night. Staff were friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Rachael

Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge and gorgeous
Brilliant room soo large and really comfy. Bed was enormous and very comfy with everything you could need except a fridge which is a shame but nothing to worry about. A beautiful view of lake and monument on the hill. The bathroom as the main room was enormous with a huge rolltop bath 2 basins a huge , powerful walkin shower and seperate toilet. We ate in the grill and had the shared steak platter and it was really tasty. All in all we had a great night in a beautiful room with a great view and ate fantastic food and enjoyed drinks in the bar. Loved it and will be back asap.
Stayed 1 night in Aug 2023

8/10 Good

Lyndsey

Stayed 1 night in Aug 2023

6/10 Okay

Catherine

Liked: Staff & service, property conditions & facilities, room comfort
20th anniversary stay at our wedding venue
We stay maybe once or twice a year and has always been faultless. However on this occasion we felt the room did not match what we thought we’d paid for (premier deluxe). We have stayed in much nicer rooms that aren’t as dated and small. The cleanliness of the room wasn’t on a par with what we’ve had in the past either. My husband pulled the sheet back to find dried blood stain on the mattress topper and the kettle and cups in the room were very dusty. Having said all this we will definitely return but will be requesting a different room in future. On a plus, we couldn’t fault the restaurant service and the food was fantastic as usual.
Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The staff need a course in dealing with clients and treating them with a smile. They're not helpful. They seem to be here just for the job and not the customer. As a gold member of Expedia I thought I had the choice of upgrade .but the first room they put me in was a back room overlooking the roofs ?. On that day was a wedding .so this room not only had the fans going from the kitchen but later in the evening was a full blown disco going off right outside my bedroom window. At 9 45 pm I had to pack my bags and go to reception for a room exchange . I would have been better off sleeping in the car. This was a room I paid £100 per night for not including any meals.?. Get your lazy receptionists trained up.?
Stayed 1 night in Aug 2023

8/10 Good

Luke

Stayed 3 nights in Aug 2023

10/10 Excellent

Reza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay and the surrounding grounds were a delight to walk through.
Stayed 1 night in Aug 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, beautiful stay
Fantastic stay. Comfy and quiet beds and shower big enough for 2
Stayed 1 night in Aug 2023

8/10 Good

Terance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant second visit
Our second stay here and was an another nice stay, staff were accommodating and helpful. Used the rib room restaurant for the first time this trip and enjoyed a really pleasant meal. Already booked again for November, but trying their Premier Room next time for comparison with their deluxe room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carol

Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very helpful and friendly. The hotel itself was clean and set in beautiful surroundings. Our room was large and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay and not too far from Durham.
Stayed 2 nights in Jun 2023

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely welcome at reception, comfortable, great bathroom, bar staff excellent, cleaning very well done , beds comfortable and room warm and fresh.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor hiccups but very comfortable and good value
Very enjoyable three night (Fri to Sun) long weekend stay. Lovely room with comfy bed and large bathroom. A slight criticism is that the maintenance was a bit lacking, e.g. broken power socket and loose toilet seat. Housekeeping was also not great, I gathered that this was because they were very busy with a wedding and a maid was off due ill due to a broken leg - stretching them to the limit. I enjoyed the breakfast - but the 10 am finish on the Sunday is a bit too early - I'm a late riser on a Sunday and love a Brunch! I wish we had had more time to walk around the lovely grounds. Overall, great value and recommended.
Stayed 3 nights in Jun 2023

8/10 Good

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely room and hotel would normally be enough but what made this special was an evening sat looking out over the lake an up to the folly. The restaurant made an easy enjoyable evening on site, fly by. Followed by coffee in the grounds. All perfect, price good and genuinely the largest fish and chips ever. Location perfect for touring or stopping over if heading North or South
Stayed 1 night in May 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Shamsah

Stayed 2 nights in Apr 2023

10/10 Excellent

p

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023