Ratings based on 2,976 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 01-Dec-2016
Awesome staff! Everyone was very friendly and helpful. The craft beer reception was a really cool feature of the hotel.
5out of 5
by A verified traveller from US

Cool hotel for small trip

Posted 01-Dec-2016
Pros: Free beer from 5:30 to 6:30 pm. Local beers.
Location: 5 blocks from pike place, 30 minute walk to century fields, 30 minute walk to space needle. 5 blocks to down town shopping area. Close to 4 breweries
Nice hotel in middle of down town area. Close to everything. No need to rent a car if exploring downtown Seattle. Rooms are small but comfortable. Not a family hotel. Will recommend it!!!
4out of 5
by A verified traveller from US

Convenient hotel for visiting Seattle.

Posted 27-Nov-2016
Pros: The bed was comfortable and it was a quiet hotel. I had a corner unit which provided me with 4 windows for natural light.
Cons: A vanity would have been nice. A light in the entrance in between the closet and mirror. I was hard to get ready and actually see what you look like
Location: perfect
I planned to upgrade once I got to the hotel but it was not an option for me. The room was small, I wish I got the two queens to give me more room.
Comment from Hotel Management
30-Nov-2016 by Philip J, Rooms Manager, Hotel Management
Good Day! Thank you very much for sharing your story of your stay at the Max! Our beds truly are the most comfortable in Seattle, I'm happy to hear you enjoyed them. It doesn't surprise me to hear the comments about how small are rooms are, they are indeed the smallest in Seattle. While we don't have the big rooms of the big chains, we focus on our Complimentary Craft Beer hour, free locally roasted coffee, and the unique nature of our hotel. If your travels bring you back to Seattle, please do not hesitate to reach out to I or my staff, and we'll be happy to assist you to secure your next room. Have a fantastic night!
2out of 5
by A verified traveller from Vancouver, BC

Room Swaps

Posted 25-Nov-2016
Pros: The hotel is central and it's design is trendy. They host free beer events and the valet parking is affordable.
Cons: Be more organized with their guest accommodations Do not offer something you do not deliver on (the reason for the upgrade was an Expedia offer)
Location: Everything was within walking distance if you like exploring the city. The Paramount Theatre was nearby as well as downtown shops and restaurants.
The check-in started with a good experience as I was offered an upgrade and a choice of 2 rooms. I opted for the larger room that was close to the elevator but the front desk staff said if I thought it was too loud I could come back down and he would find me a different room. As that was the case, I returned to the desk and they were nice enough to give me a different room. Upon entry the second room either had occupants or was not yet ready as it had fast food containers and drinks on the counter and all the lights were on. So once again I went back downstairs and a second attendant now got involved had put me in a third room which was considerably smaller than the other two. He gave me a beer for my trouble and excused the other staff member as still in training. This was a very unfortunate experience because I had called the day before to advise the front desk that I was arriving late, I had just checked in after a long drive and offers that were made to me seemed to be retracted for no apparent reason (as none was given). The room itself was small but ok. The washroom was particularly small as you have to maneuver around the sink for access to the toilet. Upon check out the lady at the front desk waived one day of parking for my inconvenience which I thought to be a nice gesture. The valet parking attendants struggled with volume as it took around 15-20 mins to get your car as they were dealing with the check out rush.
Comment from Hotel Management
29-Nov-2016 by Phillip J, Hotel Management
Good day, Thank you so very much for sharing your story about your experience at the Max. Please accept our sincere apologies regarding your overall experience at the hotel. This is not the service that we strive to deliver our guests and quite frankly, I am immensely disappointed that your stay had so many inconveniences. Your feedback is invaluable and your concerns will be addressed. If you would like to discuss your stay further, please do not hesitate to reach out to me at the hotel. Kind Regards, Phillip Johnson Hotel Manager
5out of 5
by A verified traveller from US

Posted 24-Nov-2016
Great vibes. Love the rock theme. Staff was very nice and helpful. Would recommend it to my friends. My room had record player with records to play. Fully stocked fridge and snacks
2out of 5
by A verified traveller from US

Needs improvement.

Posted 22-Nov-2016
Pros: Location...
Location: Located close to the heart of down town Seattle. Lots of things to do near by.
It states guaranteed check in by 4pm. However we waited until almost five and had to keep checking in to see if our room was ready. They didn't offer to text or call us once it was ready. They said they were short on housekeepers that day. They didn't have any vending machines on property and we had to walk to 7 - 11 to get a pop. Hotel staff was nice but should have been honest about the wait time for the room. At least we could have gone and done something instead of wait in the lobby.
5out of 5
by A verified traveller from US

Fun, hip hotel close to all the city has to offer.

Posted 21-Nov-2016
Wonderful staff, beautiful hotel, loved the complimentary beer hour and an easy walk to everything we wanted to do in the city.
Comment from Hotel Management
23-Nov-2016 by Phillip J, Hotel Management
Good day! Thank you so much for sharing your story about your stay at Hotel Max. I am so stoked to hear that you had a wonderful stay, especially because of our wonderful staff. They are indeed the heart of our hotel and love serving our guests like the rock stars they are, If your travels ever bring you back to Seattle, I certainly hope a stay at the Max is part of your plans. Kind Regards, Phillip Johnson Hotel Manager
2out of 5
by A verified traveller

Laut und seedy

Posted 19-Nov-2016
Kundendienst war freundlich, aber das Hotel ist zentral gelegen und nicht isoliert: Der Strassenlaerm knallt voll rein, auch in den hoeheren Stockwerken. Der Stil des Hotels lag mir nicht (viele Abbildungen von nackten Frauen.)
Comment from Hotel Management
21-Nov-2016 by Phillip J, Hotel Manager, Hotel Management
Schönen Tag! Original auf Englisch Language Weaver Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Mangelhaft Gut In der Tat befinden wir uns inmitten unseres belebten Innenstadtbezirks, und damit kommen die Klänge der Stadt. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Das ist das beste Kompliment ein Manager erhalten können. Schließlich erkenne ich, daß einige unserer Kunst nicht für jeder sind, aber ich schätze Ihre ehrlichen Anmerkungen über unsere Kunstwahlen. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Wenn es etwas weiter kann ich mit helfen, zögern Sie bitte nicht zu erreichen. Mit freundlichen Grüßen, Phillip Johnson Hotelmanager
5out of 5
by A verified traveller from US

Great hotel, amazing staff.

Posted 16-Nov-2016
Clean and comfortable. Rooms are 'artison' in style so small and quirky but very nice. Staff was amazing. Free coffee and beer were of outstanding quality!
Comment from Hotel Management
18-Nov-2016 by Phillip J, Hotel Manager, Hotel Management
Hi Mark! Thanks for your kind words and sharing your story! We definitely don't lack in style or quirk, and yes it is not surprising to hear about the size of the room. :). However, we try to focus on what we do have, which is exactly what you received. . . free beer and coffee, to go along with our absolutely unique atmosphere. We hope to see you again! If you are travelling through Seattle in the future, please do not hesitate to reach out to me, and I'll be happy to assist with your next reservation. Take care!
5out of 5
by A verified traveller from Birmingham, UK

Amazing hotel

Posted 15-Nov-2016
Amazing hotel and the most helpful / friendliest staff you could wish for. They simply couldn't do enough for you even offering to be available 24hrs by way of text if needed for anything. Would definitely recommend this hotel to anyone looking to stop in Seattle.