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Reviews of Holiday Inn Express Hotel & Suites Sealy, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Sealy, an IHG Hotel
2370 Highway 36 South, Sealy, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 366 reviews" "
Rating 8 - Good. 81 out of 366 reviews" "
Rating 6 - Okay. 36 out of 366 reviews" "
Rating 4 - Poor. 20 out of 366 reviews" "
Rating 2 - Terrible. 23 out of 366 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Maritza

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay
Stayed 1 night in Apr 2024

4/10 Poor

Edwin

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was a trashbag full of trash upon entering the room and the microwave was filthy, Makes you wonder what other corners were cut in cleaning.
Stayed 1 night in Apr 2024

4/10 Poor

Heather

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I went to check in at 3. The lady at the front seat told me my room wasn’t ready and to come back in an hour. No apology or explanation. When I came back at 4pm (one hour later) she acted as though I should be grateful my room was ready. The room was very clean but this was very inconvenient.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald, Port Neches

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and bedding.
Stayed 1 night in Feb 2024

10/10 Excellent

Latonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location in Sealy. Right off the freeway in front of Walmart. We were on the back side of the hotel and it was very quiet. The bed was extremely comfortable. Check in was fast and efficient.
Stayed 1 night in Jan 2024

10/10 Excellent

Rogelio

Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wendy, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at this hotel every year
The room was very comfortable and clean and had everything we needed.
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Mikiko

Stayed 1 night in Dec 2023

10/10 Excellent

Sondi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent experience. The breakfast didn’t have water available though.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Stayed 2 nights in Dec 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay here, it smells like they are constantly making renovations.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Johnathon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been the second time staying at this facility. Every time it smells like a renovation has taken place.
Stayed 1 night in Oct 2023

10/10 Excellent

Faye Wynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 23 Sept 2023
Hello Faye, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 20 Sept 2023
Hello Melissa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

6/10 Okay

Rex

Travelled with family
Liked: Amenities
Close to Freeway.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 19 Sept 2023
Hello Rex, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 19 Sept 2023
Hello Mike, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Asriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 7 Aug 2023
Hellp Asriel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Maria

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 19 Aug 2023
Hello Maria, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Lorna Joy

Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on 9 Aug 2023
Hello Lorna, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 30 Jun 2023
Hello Jerry, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Leonel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from MP - Guest Relations Manager on 23 Jun 2023
Hello Leonel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

george

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
quiet safe and clean
Stayed 1 night in Jun 2023
Response from MP - Guest Relations Manager on 9 Jun 2023
Hello George, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from MP - Guest Relations Manager on 2 Jun 2023
Hello David, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Better than expected for such a small town. It was wonderful!
Stayed 3 nights in May 2023
Response from MP - Guest Relations Manager on 31 May 2023
Hello David, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

Robert

Disliked: Property conditions & facilities
Very dank, smelly property and rooms. Really felt like I was inhaling mold all night.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 29 May 2023
Hello Robert, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Zeke

Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 16 Jun 2023
Hello Zeke, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
lounge couch in room very comfortable
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 27 May 2023
Hello Dave, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and convenient place to stay. The staff were very friendly and helpful.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 20 May 2023
Hello Amy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went great except the breakfast.The breakfast was okay but the options were not that great.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 6 May 2023
Hello Zachary, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Joe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and everything was ready ahead of time to check in. Very friendly staff and great breakfast.
Stayed 1 night in Apr 2023
Response from MP - Guest Relations Manager on 22 Apr 2023
Hello Joe, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great night sleep!
Stayed 1 night in Apr 2023
Response from MP- Guest Relations Manager on 9 Apr 2023
Hello Victor, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from MP- Guest Relations Manager on 7 Apr 2023
Hello Pablo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower floor needs better footing too slippery need to check remote needed batteries breakfast was excellent your employees very courteous
Stayed 2 nights in Mar 2023
Response from MP- Guest Relations Manager on 4 Apr 2023
Hello Pablo, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Maria

Stayed 2 nights in Mar 2023
Response from MP - Guest Relations Manager on 24 Apr 2023
Hello Maria, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to property. It is within walking distance of shopping centers and restaurants.
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 28 Mar 2023
Hello Annie, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Steven

Disliked: Staff & service
over-rated
Stayed 1 night in Mar 2023

10/10 Excellent

Jimmie

Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 14 Apr 2023
Hello Jimmie, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 21 Mar 2023
Hello William, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Brad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to restaurants and Walmart. Nice breakfast and friendly staff
Stayed 2 nights in Mar 2023
Response from Sincerely, MP - Guest Relations Manager on 15 Mar 2023
Hello Brad, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

William

Stayed 1 night in Mar 2023
Response from MP- Guest Relations Manager on 2 Apr 2023
Hello William, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Varnita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to I-10. Best in Sealy
Stayed 2 nights in Mar 2023
Response from Sincerely, MP - Guest Relations Manager on 14 Mar 2023
Hello Varnita, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

DeShantra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near all of the stores I needed and it was quiet on my floor…the room was clean and exactly like the photo online
Stayed 1 night in Mar 2023
Response from Sincerely, MP- Guest Relations Manager on 8 Mar 2023
Hello DeShantra, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Carol

Stayed 1 night in Feb 2023
Response from Sincerely, MP - Guest Relations Manager on 14 Mar 2023
Hello Carol. Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.