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Reviews of Comfort Suites Scranton near Montage Mountain

2.5 out of 5
Comfort Suites Scranton near Montage Mountain
44 Montage Mountain Rd, Moosic, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 509 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marvin

Travelled with family and small children
Disliked: Cleanliness, staff & service
Room spelled like odor and staff couldn't change my r
Stayed 1 night in May 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms,breakfast, location.
Stayed 2 nights in Jun 2023
Response from jai on 29 Apr 2024
we appreciate your kind words on your current stay.

8/10 Good

John

Convenient
Stayed 1 night in Apr 2024
Response from jai on 29 Apr 2024
we appreciate your time to take a survey.

8/10 Good

Ernest, Canyon Lake

Liked: Cleanliness, property conditions & facilities
Enjoyed the breakfast which was included - it had English muffins and crispy bacon. Bed was comfortable and room was spacious.
Stayed 1 night in Apr 2024
Response from jai on 29 Apr 2024
we appreciate your precious time to take a survey on your current stay.

8/10 Good

Patrick

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from jai on 29 Apr 2024
we appreciate your feedback upon your stay.

10/10 Excellent

Petrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from jai on 29 Apr 2024
we appreciate your time to take a survey on your current stay.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and the staff was very kind.
Stayed 2 nights in Mar 2024
Response from jai on 29 Apr 2024
we appreciate your kind words and your time to take a survey on your current stay.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place very welcoming and well run.
Stayed 1 night in Mar 2024
Response from jai on 29 Apr 2024
we appreciate your kind words and your precious time to take a survey on your current stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jai on 29 Apr 2024
we appreciate your time to take a survey on your current stay.

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be back!
Stayed 2 nights in Mar 2024
Response from jai on 23 Mar 2024
we apologies for the inconvenience caused to you in your current stay.

6/10 Okay

Shamane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from jai on 23 Mar 2024
we apologies for the inconvenience caused to you in your current stay.

8/10 Good

Amy, Southampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room at a great price and convenient if you're going to Montage Mnt. The free breakfast wasn't the best, but it was OK. Our room was very clean.
Stayed 2 nights in Feb 2024
Response from jai on 4 Mar 2024
we appreciate your feedback upon your stay.

6/10 Okay

Michel

Travelled with group
There were no peanut butter and no cookies we were a little bit disappointed
Stayed 1 night in Feb 2024
Response from jai on 4 Mar 2024
we apologies for the inconvenience upon your stay.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice pool and hot tub area, good breakfast. Will be back!
Stayed 1 night in Feb 2024
Response from jai on 4 Mar 2024
we appreciate your feedback upon your stay.

8/10 Good

Dawn

Stayed 2 nights in Feb 2024
Response from jai on 23 Mar 2024
we apologies for the inconvenience caused to you in your current stay.

6/10 Okay

LeRoy J

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
When we booked this room, we requested a crib/pack & play, which was listed as an available option at the location, for our 10 month old. When we arrived, we asked the staff about it and they said that’s not something they can supply us with. We were frustrated but made due with the situation. Fortunately we had a king-sized bed, but that was also not as comfortable as we hoped. You could feel the springs in your back… Had a few noisy people Breakfast was just okay, the hot food was kind of cold, even after bringing out the “fresh” batch.
Stayed 2 nights in Feb 2024
Response from jai on 4 Mar 2024
dear guest if you going to see entire website there is no written or anything about the cribs. and we apologies for the inconvenience upon your stay.

10/10 Excellent

Debra

Stayed 1 night in Feb 2024
Response from jai on 23 Mar 2024
we appreciate your feedback upon your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from jai on 4 Mar 2024
we appreciate your feedback upon your stay.

6/10 Okay

Deborah

Stayed 1 night in Feb 2024
Response from jai on 23 Mar 2024
we apologies for the inconvenience caused to you in your current stay.

10/10 Excellent

Gareth

Liked: Cleanliness, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from jai on 4 Mar 2024
we appreciate your feedback upon your stay.

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room smelled very bad, like dirty gym clothes, the rug was dirty with a huge stain on it. The sofa in the room was very old and run down, did not feel comfortable sitting on it or walking in the room without shoes. The floor around the bathroom area was sticky. We booked for 2 nights, but we left after the first and checked into another hotel. Front desk staff was not helpful when I asked if we could check out early, said I would have to contact Expedia.
Stayed 2 nights in Feb 2024
Response from jai on 4 Mar 2024
we apologies for the inconvenience upon your stay.

6/10 Okay

John

Rapidly declining
I have stayed at this hotel a few times I will say each time I stay it seems to be a little worse. It was a non smoking room but every time you walked in it smelled like smoke. The carpets were stained and there was white stain marks on the couch, I can only imagine what those were. The bed was okay, the tv kept going out. The vents in the bathroom seem to connect with the room next door so you can hear EVERYTHING going on in the bathroom.
Stayed 3 nights in Feb 2024
Response from jai on 4 Mar 2024
we apologies for the inconvenience caused to you on your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Great Hot Tub
Stayed 1 night in Feb 2024
Response from jai on 4 Mar 2024
we appreciate your business upon your stay.

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, but with Annoyances
Room is decently sized, but bathroom is quite small and entering/exiting requires one to squeeze in and stand next to the toilet to open/close the door (and both of us hit our head on the towel rack). The Dish network for the TV was absolutely horrible... about 4 or 5 channels in total connected with programming; everything else was just a blank black screen... this was both at night and in the morning... very disappointed that we could not watch the NFC championship game on FOX. Breakfast was so-so. Waffles had a funny taste to them, believe it was the batter. Eggs were gone by 8:15 and not refilled, but no big deal. Door key cards had issues. Other than that, all was fine. Room was clean and beds comfortable.
Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Brian,Thank you for taking the time to give us your feedback. We are sorry you did not have a positive stay and hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Valued Guest,Thank you for taking the time to give us your feedback. We hope you enjoyed your stay with us.

10/10 Excellent

Casey

Stayed 1 night in Jan 2024
Response from jai on 23 Mar 2024
we appreciate your feedback upon your stay.

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel but felt cheated.
We were pleasantly surprised at the condition of the hotel and it's amenities. The 2 staff we met were friendly. (Even an indoor pool!) I booked the hotel using Hotels.com and the price was $106.22 CAD. They charged me $106.22 USD. Too tired to fight about it with hotel staff. (The woman on the front desk was new.) Maybe Hotels.com can correct this error. I booked my next stay in Salem, Va it quoted $100.00 CAD and was charged $72 USD
Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Daniel,Thank you for taking the time to give us your feedback. We hope you enjoyed your stay!

2/10 Terrible

Erika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude!
Would not allow my daughter to stay and didn’t help suggest any other alternatives! Front desk staff was rude!
Stayed 1 night in Jan 2024
Response from jai on 4 Mar 2024
we apologies for the inconvenience caused to you upon your daughters reservation stay.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Jose,Thank you for your 5 out of 5 rating. We hope to see you again in the future!

10/10 Excellent

Taylor

Travelled with family and small children
Liked: Amenities
Easy check in!
Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Taylor,Thank you for your 5 out of 5 review. We are glad you enjoyed your stay and hope to see you again!

8/10 Good

Chaya Sarah

Liked: Cleanliness, amenities, property conditions & facilities
It's a good budget friendly place but I wish the guy by the kitchen during breakfast was less snippy and more accommodating when I asked to see the packaging of some of the breakfast options because of my dietary restrictions.
Stayed 3 nights in Jan 2024
Response from Jp on 18 Jan 2024
We apologize for your inconvenience upon your stay

2/10 Terrible

Yusbel

Stayed 2 nights in Jan 2024
Response from Jp on 18 Jan 2024
We apologize for the inconvenience upon your stay

8/10 Good

kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff had a nice stay
Stayed 1 night in Jan 2024
Response from Stephanie M. on 15 Jan 2024
Dear Kathleen,Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Jp on 18 Jan 2024
We appreciate your feedback upon your stay

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jp on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jp on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jai patel on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie M. on 31 Jan 2024
Dear Tatiana,Thank you for your 5 out of 5 rating. We hope to see you again!

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVIENCE, EXCEPTIONALLY CLEAN
Stayed 2 nights in Dec 2023
Response from Jai patel on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was extremely nice. Haven’t stayed at a comfort inn this nice before. Parking was low in the front of the building, and the back was a little cluttered with random junk. But interior and rooms were great. Will stay here again for future stays.
Stayed 2 nights in Dec 2023
Response from Jai patel on 18 Jan 2024
We apologize for your inconvenience upon your stay

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍great rooms nice clean hotel
Stayed 2 nights in Dec 2023
Response from Jai patel on 18 Jan 2024
We appreciate your feedback upon your stay

8/10 Good

Edward

Stayed 1 night in Dec 2023
Response from Jp on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie M. on 18 Dec 2023
Dear Cathy,Thank you for the awesome 5 out of 5 rating! We are so glad you enjoyed your stay and hope to see you again!

6/10 Okay

Tara

Business traveller
Considering the number of people smoking in your non-smoking rooms I think you would be better off paying for ventilation instead of covering it with air fresheners. I’m allergic to the chemicals used in air fresheners so it was less than a comfortable stay not being able to turn the fan on in the room for fresh air. Of course I did decide to stay at the cheapest hotel in the area so I guess that’s my fault for being surprised at the clientele and methods of covering for their behavior. On a positive note, everything looks very nice and the breakfast was gracious as well.
Stayed 2 nights in Dec 2023
Response from Stephanie M. on 15 Dec 2023
Dear Tara,Thank you for taking the time to give us your feedback. We will use it to make improvements. We are very sorry that you did not have a positive stay and hope to see you again.Stephanie M.Assistant GM

10/10 Excellent

Ernest, Downingtown

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms. Nice accommodating staff.
Stayed 3 nights in Dec 2023
Response from Stephanie M. on 11 Dec 2023
Dear Ernest,Thank you for your 5 out of 5 rating. We are glad you enjoyed your stay with us and hope to see you again.

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie M. on 11 Dec 2023
Dear Tanya,Thank you for taking the time to give us your feedback. We hope you enjoyed your stay and hope to see you again.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Stephanie M. on 11 Dec 2023
Dear Blanca,Thank you for your 10 star review. We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

mike, mansfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Stephanie M. on 11 Dec 2023
Dear Mike,Thank you for your 5 out of 5 rating. We hope you enjoyed your stay and hope to see you again.

8/10 Good

Matthew

Stayed 1 night in Dec 2023
Response from Jai patel on 18 Jan 2024
We appreciate your feedback upon your stay

10/10 Excellent

Americo, Saint-Donat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from Stephanie M. on 11 Dec 2023
Dear Americo,Thank you for your 5 out of 5 rating. We hope to see you again!