Ratings based on 560 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Business Travellers
by A verified traveller from sweden

Ok Nicke procedur. Hood situated

Posted 17-Feb-2017
Just what you can/shall expect in this class. Quite ok
1out of 5
by A verified traveller from Costa Rica

Hate this hotel

Posted 15-Feb-2017
The mattress its old snd they have a bad service. The water was cold went I take a shower. Never used before again
5out of 5
Recommended
for Everyone
by A verified traveller from moray

Nice hotel close to town.

Posted 13-Feb-2017
We stayed just the one night but will certainly stay longer next time. A lovely friendly hotel well within waking distance of town centre and and all amenities.
2out of 5
by A verified traveller from Vancouver Canada

Cute hotel by the river

Posted 12-Feb-2017
We loved the location, really central and walkable. Upon check in our receptionist was really unhelpful and incompetent and rather rude leaving us a little confused and lost. Another receptionist the next morning was much more helpful to us however and recommended some activities that turned out really fun. Our heater was broken however and they had to bring in another one for us, and our main lights weren't working so they had to fix them. We booked a room with a view but got a room with non. Their were a lack of plugs in the room which was a bit frustrating. But things were at least clean.
5out of 5
Recommended
for Everyone
by A verified traveller from P

Beautiful hotel. Food mouthwatering.

Posted 11-Feb-2017
Staff so friendly and welcoming. Rooms comfortable and bathroom/tea making/iron facilities All added to this superb stay. breakfast was excellent choices of cold/hot food buffet style and always shown to a table and tea/coffee brought over A relaxing stay and will certainly be back. We've been here before and would go nowhere else Thank you everyone at the hotel
3out of 5
by A verified traveller

Average hotel

Posted 04-Feb-2017
Dated and tired. Needs some investment. Average experience not helped by poor reception experience on arrival
Comment from Hotel Management
07-Feb-2017 by AP Singh, Hotel Management
Dear Guest, thank you for your feedback. We are sorry to hear that we failed to meet your expectations. We have no excuses for a poor welcome experience and our Assistant Front of House Manager will address this with the team on the welcome experience at the Hotel. We are currently working through investment and upgrading throughout the Hotel. We do hope to welcome you back. Kind regards Columba Hotel
4out of 5
Recommended
for Couples
by A verified traveller

near to the main shopping centre

Posted 01-Feb-2017
Pros: It's always clean and the staff are always helpful and pleasant.
Cons: The breakfast was the only disappointment on this occasion as it was over cooked.
Have stayed in the hotel several times in the past. We have already booked in for our next visit.
Comment from Hotel Management
07-Feb-2017 by AP Singh, Hotel Management
Dear Guest, thank you for taking the time to post feedback following your stay. We are pleased that the team were helpful and friendly throughout your stay. Always lovely to hear good comments about the cleanliness and this will be shared with the housekeeping team. We are very sorry that breakfast let down your experience and this will be addressed immediately with our Head Chef. We are delighted that this would not deter you from booking again and we look forward to welcoming you again soon. Kind regards Columba Hotel
3out of 5
by A verified traveller from UK

Next to river, close to various POIs

Posted 27-Jan-2017
Pros: Staff were nice
Cons: stronger heating, working lock on door
Location: Loch ness trails nearby and many stored for convenience
The hotel was okay, more of a 3-star than a 4-star though. The room was clean and comfortable but the bath was could have been in a much better state (bath a little brown in places) and the lock on the door was broken- there was chain we used instead of the lock. Heating wasn't enough.
Comment from Hotel Management
10-Feb-2017 by AP Singh, Hotel Management
Dear Guest, thank you for your feedback. We are delighted to hear that our Team were nice and the room was clean and comfortable. We are sorry for failing to meet your needs for the heating and the lock on the door. I hope you were able to speak to our duty manager at the time as the lock on the door should not have been broken as housekeeping check this on a daily basis.
2out of 5
by A verified traveller

Disappointing

Posted 23-Jan-2017
Pros: n/a
Cons: Heating, noise.
Location: Inverness City, Clava Cairns, Culloden
Staff were all pleasant and helpful, hotel was clean, bed comfortable etc. However, the noise from above us meant we got next to no sleep on the second night; sounded like doors slamming shut. Told the guy about it, and he said he wasn't sure where it would be coming from, had no other complaints like this before, but that he'd check around and if it didn't stop we could move rooms. As he didn't know where it was coming from, we didn't see the point in packing up our stuff and moving, as we were ready for bed. Can't believe no-one would have complained about this before; I'm a fairly heavy sleeper but it was hopeless. The noise continued through the night til we checked out at 9am. Have slept better in cheap hostels around the world. Also, the heater was blowing out cold air. The night porter told us to use the wee radiator to help warm the place, but it made a loud clicking noise so couldn't keep it on over night. Again, staff were sound, but wouldn't stay here again.
Comment from Hotel Management
10-Feb-2017 by AP singh, Hotel Management
Dear Guest, please accept our sincere apologies for such a disappointing stay. We are pleased that the team were pleasant and helpful and you found the Hotel and comfortable. We need to take a look at the heating as it should not be blowing out cold air and we are very sorry that the Night Porter did not switch this off. Kind regards Columba Hotel
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Pros: El personal
Cons: el aspecto de viejo y abandonado
Location: Perfecta
El hotel se encuentra vetusto y con sensación de poco limpio