Staff were all pleasant and helpful, hotel was clean, bed comfortable etc. However, the noise from above us meant we got next to no sleep on the second night; sounded like doors slamming shut. Told the guy about it, and he said he wasn't sure where it would be coming from, had no other complaints like this before, but that he'd check around and if it didn't stop we could move rooms. As he didn't know where it was coming from, we didn't see the point in packing up our stuff and moving, as we were ready for bed. Can't believe no-one would have complained about this before; I'm a fairly heavy sleeper but it was hopeless. The noise continued through the night til we checked out at 9am. Have slept better in cheap hostels around the world. Also, the heater was blowing out cold air. The night porter told us to use the wee radiator to help warm the place, but it made a loud clicking noise so couldn't keep it on over night. Again, staff were sound, but wouldn't stay here again.
Comment from Hotel Management
10-Feb-2017 by AP singh, Hotel Management
Dear Guest, please accept our sincere apologies for such a disappointing stay. We are pleased that the team were pleasant and helpful and you found the Hotel and comfortable. We need to take a look at the heating as it should not be blowing out cold air and we are very sorry that the Night Porter did not switch this off.