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Reviews of Candlewood Suites Portland - Scarborough, an IHG Hotel

2.5 out of 5
Candlewood Suites Portland - Scarborough, an IHG Hotel
700 Roundwood Drive, Scarborough, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 416 out of 911 reviews" "
Rating 8 - Good. 270 out of 911 reviews" "
Rating 6 - Okay. 95 out of 911 reviews" "
Rating 4 - Poor. 64 out of 911 reviews" "
Rating 2 - Terrible. 66 out of 911 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dan B. on 21 May 2024
Glad you enjoyed your stay! Thank you for leaving this wonderful feedback. Sincerely,Dan B.

4/10 Poor

Shannon, Sterling

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not fantastic. Grass overgrown, chipping paint. Dirty fingerprints on walls. I was also accused of stealing 2 pillows….
Stayed 1 night in May 2024
Response from Dan B. on 21 May 2024
Hi Shannon,We are sorry to hear about your experience, but appreciate the feedback greatly. We are actively working to remedy your concerns both with regards to property maintenance and staff training. We hope you join us again and have much more pleasant stay. Warmly,Dan B.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Clean and comfortable
Stayed 1 night in Apr 2024
Response from Dan B. on 21 May 2024
Hi Jennifer,Thank you for staying with us! Clean and comfortable are what we aim for in every room, every day. Hope you can join us again soon. Best,Dan B.

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suite for the price - bag of microwave popcorn was a nice touch.
Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
Hi Angela,Glad you noticed the extra touches we provide to our guests. We hope to host you again soon!Dan B.

6/10 Okay

Caley

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a window in the kitchen that wouldn't close all the way, it kept letting bugs in. There was mold and an extreme amount of dust and cobwebs around the vent fan in the bathroom. The inner bathroom door wouldn't latches. There was smoke damage in the bedrooms. The other bedroom door wouldn't latch at all. There wasn't any extra bedding for the pull out couch and we had to go across the street to the office to get it ourselves.
Stayed 2 nights in Apr 2024
Response from Dan B. on 21 May 2024
Hi Caley,We appreciate you leaving this detailed and candid review. We are sorry to hear about your experience and are working to remedy the issues in your room. We are also providing staff with training to ensure bedding and other amenities are available conveniently for all guests.

2/10 Terrible

Effie

I stayed at this property the power went out and still waiting on my refund
Stayed 1 night in Apr 2024
Response from Dan B. on 21 May 2024
Hi Effie,The April winter storms were certainly a challenge. We are sorry that we lost power during that time and that it impacted your stay. We are now under new management. Please contact the hotel so that we may directly address your issue. Thank you,Dan B.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mostly great. I love that this hotel has a small recliner in each room! Super clean, but some updates needed. The refrigerator in the room made a constant loud clunking noise due to a broken ice maker that wouldn’t turn off, and the bathroom faucet handle kept falling off. Climate control worked well, very comfortable bed and pillows, fast WiFi, functional kitchen area, friendly staff. I would return!
Stayed 3 nights in Mar 2024
Response from Dan B. on 21 May 2024
Thank you for sharing about your stay. We are pleased that it went well and hope you join us again! We have a maintenance team working on remedying issues like the faucet you had trouble with, so this feedback is invaluable. Sincerely,Dan B.

8/10 Good

Geoff

Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
Geoff,We appreciate the positive feedback. Thanks for choosing us and please do come back when you visit Portland next!Best,Dan B.

10/10 Excellent

Kareem

Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
We appreciate you staying with us!Best,Dan B.

2/10 Terrible

Jacob

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
Hi Jacob,We are sorry to hear you did not have a perfect stay with us. Please reach out to the hotel with details so that we can continue to improve our guests' experiences.Sincerely,Dan B.

8/10 Good

Lester

Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
Lester,We are pleased that you had a pleasant stay at Candlewood Suites. We aim for top notch guest services every night. Safe travels,Dan B.

2/10 Terrible

Tarsha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They promote using on premises, one can’t smoke weed without judgment but one can definitely happily IV use their drugs and a blind eye is batted, power outage and their staff has hung up on me and avoided answering the phone to give me their supervisors number. Wouldn’t even recommend this as the American addicts dream
Stayed 2 nights in Mar 2024
Response from Dan B. on 21 May 2024
We’re sorry to hear about your poor experience. We strive for prompt responses to guest needs and observations. I hope we get a chance to make your next stay in the area truly relaxing. Sincerely,Dan B.

10/10 Excellent

Katherine

Stayed 1 night in Mar 2024
Response from Dan B. on 21 May 2024
Hi Katherine,Thanks for leaving a review. Safe travels!Dan B.

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, staff & service
It was clean, quiet and nice. But we lost power our second night and it was awful.
Stayed 2 nights in Mar 2024
Response from Dan B. on 21 May 2024
Maine was challenged this spring with several large snowstorms leading to state-wide outages. We’re sorry that this impacted a night during your stay with us. We work diligently to keep our guests safe and comfortable. Your feedback will be used for future winter storm planning. Thank you for taking the time to leave this review. Sincerely,Dan B.

10/10 Excellent

DEBRA

Stayed 2 nights in Mar 2024
Response from Dan B. on 21 May 2024
Hi Debra,We are so joyed that you had an excellent experience with us.All the best,Dan B.

8/10 Good

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked really well for us. We like having the kitchen alot. The room was clean except it had a strange odor when you first walked in. Free coffee was great. We will definitely considering staying there in the future.
Stayed 2 nights in Mar 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you So much for sharing your experience with us. We are so glad you were able to settle in and enjoy your time with us. Please visit again soon. Safe Travels

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff friendly and helpful, shopping near by. Area is noisy, room was noisy.
Stayed 1 night in Mar 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you so much for sharing your experience with us. We are glad you chose to be with us. I am sorry for the noise that you experienced. Please visit again soon.

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you so much for such high marks. Please visit again soon. Safe Travels. m

10/10 Excellent

Charles-Olivier

Stayed 3 nights in Feb 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you so much for such high marks. We really appreciate it. Safe Travels

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you so much for the high marks regarding your recent experience. We really appreciate you. Please visit again soon. Safe Travels

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you for being with us. We really appreciate your taking the time to rate your experience. Safe Travels

10/10 Excellent

Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful! Enjoyed staying here with my family
Stayed 4 nights in Jan 2024
Response from Jason R. Gerard - Regional Manager/Portland on 19 Mar 2024
Thank you so much for being with us. We are so glad you were able to settle in and enjoy your time. Safe Travels

4/10 Poor

Courtney

Travelled with family and small children
Disliked: Amenities
We came here to leave our house with no power. The hotel does not have generators so we are crossing our fingers that nothing happens. As I have a child and we are not interested in being with no hear.
Stayed 1 night in Jan 2024
Response from CJ Patel on 10 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from CJ Patel on 24 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Michelle, West Bradford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from CJ Patel on 4 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Poor

Kristine

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not ever stay again
Mild on the walls ,stains on the furniture and curtains ,broken soap dispensers dirty walls
Stayed 3 nights in Nov 2023
Response from CJ Patel on 14 Nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, and convenient to what we were in town for.
Stayed 3 nights in Nov 2023
Response from CJ Patel on 14 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

LORI, BLUE HILL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from CJ Patel on 14 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay outside of Portland. Perfect for a weekend trip. Cozy as well
Stayed 2 nights in Nov 2023
Response from CJ Patel on 13 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Richard

Stayed 3 nights in Nov 2023
Response from CJ Patel on 12 Nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Jillian

Stayed 2 nights in Nov 2023
Response from CJ Patel on 28 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Alexandra

Disliked: Amenities, property conditions & facilities
Outside doors were unlocked into separate building to rooms. Missing cabinet door and door handles. Hallway smelled of cigarettes.
Stayed 1 night in Oct 2023
Response from CJ Patel on 30 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Mitchell, Gorham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always consistently good.
Stayed 1 night in Oct 2023
Response from CJ Patel on 30 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nics clean room
Stayed 1 night in Oct 2023
Response from CJ Patel on 29 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Get what you pay for?
This Candlewood suites was the most attractively priced hotel in greater Portland, but in the end, I should have paid more and stayed somewhere else. To be fair, I was in the area for a work trip but also bringing along a girlfriend and trying to impress her with a trip to Portland. This hotel did not impress her. The staff was friendly. No question. The outside looked great. But the inside common areas signaled right away that this wasn’t the boutique hotel experience I had dreamt of. Floors needed to be vacuumed, carpet actually needed to be replaced, and lots of bagged room trash in the hallways. The room was fine but the furniture was beat up, the bathroom was dusty and the toilet seats slid around. On the plus side, the laundry machines were free. I think I just can’t get over how much a hotel room costs in New England and the price was effectively telling me to expect this. In the end, my girlfriend and I felt perfectly safe and happy getting cozy in our suite. We had a good laugh about everything else. Was this a fine place to stay? Sure. But next time, I would spend more money.
Stayed 3 nights in Oct 2023
Response from CJ Patel on 28 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2023
Response from CJ Patel on 28 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Antonella

Stayed 1 night in Oct 2023
Response from CJ Patel on 12 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay that's not far from the Portland Jetport. Highly recommend!
Stayed 1 night in Oct 2023
Response from CJ Patel on 18 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Wendell

Travelled with family
Liked: Staff & service, amenities
We needed a two room suite, so that was good. Staff was excellent. Rooms were clean but kind of a funky layout. Road traffic was very load. Would have been nice to have restaurant service within walking distance.
Stayed 1 night in Oct 2023
Response from CJ Patel on 18 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Pho, Manvel

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast. The door to the building was not locked, anyone can have access into the building. That’s so unsafe.
Stayed 1 night in Sep 2023
Response from CJ Patel on 16 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Josephine

Travelled with partner
Disliked: Cleanliness, amenities
I found a dirty(feces) washcloth in the bathroom cabinet that had been there for a long time. Management didn't seem too concerned.
Stayed 1 night in Oct 2023
Response from CJ Patel on 19 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Juliana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge and the AC made a terrible noise all night long. Horrible night. No sleep.
Response from CJ Patel on 9 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Margaret

Stayed 1 night in Jun 2023
Response from CJ Patel on 10 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very well cleaned
Definitely not cleaned well: kitchen counter was dirty, and the bathroom is a bit disgusting. No counter space in the bathroom. The bed was very soft and uncomfortable. It was quite and the gentleman at the front desk was very efficient.
Stayed 1 night in Oct 2023
Response from CJ Patel on 9 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Melanie A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with washer and dryer available which was very helpful and they let us stay an extra hour with no charge
Stayed 1 night in Oct 2023
Response from CJ Patel on 9 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

DENISE, Fresno

Travelled with partner
Too close to freeway. Need for new carpeting - however room was fine.
Stayed 1 night in Oct 2023
Response from CJ Patel on 5 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for a family NH visit
Unlike all hotels in a near by Portland, Candlewood is an affordable place to stay for a family. We stayed in a two bedroom suite. Plenty of space. Well equipped kitchen.
Stayed 1 night in Sep 2023
Response from CJ Patel on 3 Oct 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
There were no mirrors in the bedrooms, no TV in the master bedroom, the bedroom door stuck terribly, i was up to my ankles in water taking a shower.
Stayed 2 nights in Sep 2023
Response from CJ Patel on 1 Oct 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from CJ Patel on 25 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from CJ Patel on 19 Sept 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.