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Reviews of Savannah Garden Inn

2 out of 5
Savannah Garden Inn
3822 Ogeechee Road, Savannah, GA

Reviews

5.0
Rating 10 - Excellent. 31 out of 225 reviews" "
Rating 8 - Good. 23 out of 225 reviews" "
Rating 6 - Okay. 38 out of 225 reviews" "
Rating 4 - Poor. 50 out of 225 reviews" "
Rating 2 - Terrible. 83 out of 225 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Charlotte

Disliked: Property conditions & facilities
Very minimum cleanliness, comfortable accomadations, and no staff except for check in.
Stayed 2 nights in Mar 2024

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
It’s convenient location
Stayed 2 nights in Mar 2024

2/10 Terrible

Jakeen

Disliked: Staff & service, property conditions & facilities
It didn’t smell good!
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was suppose to be refunded because the room was completely unservicable but I never received my money back. The room had stains all over the bed, bed sheets, walls, smelled like smoke, smoke detector was ripped off the wall, and was not well lit.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was dirty with many bus in my room
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
It is the worst motel I have ever stayed in. It is very unclean except for a weekend accommodation fee of up to $110. The room lock is broken. It can only be locked from the inside, not from outside.
Stayed 1 night in May 2021

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Savannah Garden Inn canceled my stay 6 hours before check in, then hung up on me, and wouldnt pick up the phone after that. calling expedia they were not able to reach them either.
Stayed 2 nights in May 2021

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!
I was appalled at how dirty the carpet was. The room was rundown and missing a light bulb over the sink. It was so bad I asked for a vaccum. The desk clerk told me this hotel was located in the projects and he carried a gun while on duty! My daughter called around and found a safer location for me that night.
Stayed 5 nights in May 2021

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go somewhere else
Avoid this dump at all cost
Stayed 2 nights in May 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
Kind of dirty very on organized.
Stayed 2 nights in May 2021

8/10 Good

lashawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
I was pleased with the location.It was very close to where I wanted to go. I even paid for a 2nd night.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
They where only two things that where good, the first, person at the counter (Big Guy With a Long Beard) he was understanding, patient and cool.(The Manager is an a**hole), and the second good thing is when we left. The room smelled humid and disgusting, the shower flooded. And again THEIR MANAGER IS AN A**HOLE pitiful service by him. BTW WE FOUND A ROACH IN THE ROOM
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

4/10 Poor

John

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

6/10 Okay

David

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2021

8/10 Good

Leedell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
These are Covid times, protect yourself. I could look over the fact that I was told my prepaid room wasn’t in the system. Being a Inn owner, I explained they needed to collect with the virtual card they were given. However, I wasn’t early and I was asked to check if my rooms were clean. Maybe there was only one person working from the counter, ok maybe I get that. One room was missing pillows and the other the remote. Ok another offer sight...it happens. When I received the remote, I was given the parts however the rubber was out of it giving you nothing to push the buttons with. This was handed to me by the person from the front desk. I’m really not sure how he could have missed that. There was no seal around either door so not only air but bugs could come in. Our non-smoking rooms had a minimum of 3 burnt holes in the bedspread each. There was left over toothpaste on the counter and what looked like someone had actually been staying long term in the rooms with the amount of splatter left on the sink cold/hot knobs. Hair and a dirt ring in the bath area. I usually would not leave such a bad review but cleanliness has to be a top priority. A good note, the heater and AC worked well.
Stayed 1 night in Feb 2021

2/10 Terrible

Rodney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty. Worst room ever!
It was terrible! It was a smoking rooms. Burnt holes in the thin nadty blanket blanket. Not enough heat. Security latch missing. Multiple Cigarette burns on tub. Rag old and streatched so you can see through it. Nasty. I want a refund!
Stayed 1 night in Jan 2021

2/10 Terrible

Harold l

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach hotel
It was infested with cockroaches
Stayed 1 night in Nov 2020

4/10 Poor

tony

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Clayton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be back!
It was horrible. The bed spread and sheet were stained. The first room I got the roof was leaking in the middle of the bed.
Stayed 2 nights in Sep 2020

2/10 Terrible

Jarrod

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Insulted beyond belief
I had a flat while there and ask for 15 extra minutes . .long story short the GM called me the N word.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Jose, Fairburn, Georgia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
On my most recent visit the bed sheets smelled like a dirty person.
Stayed 1 night in Sep 2020

2/10 Terrible

Terrence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rat hole hotel
It was herrible the first room we checked into was dirty with trash still in trash can and wet dirty towels. The roon the changed us to was smelly and dirty. The front desk guy Monty is a real special person in a bad rude way. The guy running the front desk in the morning is worst then Monty thats saying something
Stayed 1 night in Sep 2020

4/10 Poor

Jeffery, Atlanta, GA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were great. Room was not. Ceiling was flaking, bug in bed, gap in door, and room smelled of smoke.
Stayed 2 nights in Jul 2020

4/10 Poor

FeliciA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The ceiling was leaking and had a moldy smell was just uncomfortable the whole night
Stayed 1 night in Jul 2020
Response from Nancy Y. on 23 Jul 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Power went out ...filthy sheets ..I booked a double bed got there and they told me only single. Hair everywhere. Burns on the toilet seat.
Stayed 1 night in Jul 2020
Response from Nancy Y. on 23 Jul 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

Rose, Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Harvey the staff member. Nice and friendly always checking on me.
Stayed 4 nights in Jun 2020
Response from Nancy Y. on 23 Jul 2020
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2020
Response from Nancy Y. on 23 Jul 2020
Thank you for positively rating your stay!! Nancy Y. #Team6

6/10 Okay

Amanda

Liked: Cleanliness
Stayed 1 night in Jun 2020
Response from Nancy Y. on 23 Jul 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Paul

Disliked: Cleanliness, room comfort
A mess
The room was not clean
Stayed 1 night in May 2020
Response from Nancy Y. on 23 Jul 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2020
Response from Nancy Y. on 23 Jul 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

6/10 Okay

Verified traveller

Liked: Amenities
It was reasonably priced but it needs some maintenance repairs.
Stayed 1 night in May 2020
Response from Nancy Y. on 23 Jul 2020
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made accommodations for me since they had to shut down the jacuzzi and pool
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2020

8/10 Good

DeAndrea

Stayed 1 night in Mar 2020

6/10 Okay

Alex, Wilmington

Travelled with family, Travelled with pets
Disliked: Cleanliness
The staff was super friendly, my dog go to stay for free, and I can’t complain too much about the overall stay in those regards. Yet, here’s what was not pleasant: upon first walk in, the carpet was torn up on the edge by the hardwood, and there was stuff on the walls, dresser, tv, mirror, and tub (who knows when they were last wiped). When I first stepped into the tub to shower, I noticed the open bar of soap from the last guest(s) was still on the ledge. Then we get to the bed, the pillows were flat and uncomfortable, there was a tear in our fitted sheet, and a burn hole in the blanket; my dog Fit under the bed and found plastic wrappers, including that of a condom. I guess I got what I should have expected for a cheap motel, but i think it’s safe to say I will not be returning; I’d rather pay a higher rate for something better/cleaner.
Stayed 3 nights in Mar 2020
Response from Rony on 17 Mar 2020
Dear Alex, Thank you for your feedback and please know we value your comments and appreciate the feedback. We always strive to provide best guest services to all our guest staying at our hotel. I will be making sure our employees are acknowledged of their great services. We will use this information to do everything possible to create an enjoyable experience for each of our guests. We appreciate the kind words you’ve shared, and we’ll be sure to pass them along the rest our staff for encouragement. Thank you again for the feedback, and we hope to be able to exceed your expectations in the future. Best Regards, Guest Relations Manager, Motel 6 Savannah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Rony on 17 Mar 2020
Dear Guest, Wow, what a marvelous review. Your positive words about our hotel and service are highly appreciated. We aim to provide each guest with clean, comfortable rooms and great service at a value, and your comments let us know that we are succeeding! We appreciate the kind words you’ve shared, and we’ll be sure to pass them along the rest our staff for encouragement. Once again thanks a lot of your kind review and please reach out to us anytime, take care! Best Regards, Guest Relations Manager Motel 6 Savannah at Savannah

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated like a common criminal
I arrived late so had a riom facing a busy street with a very bright floodlight facing right at the room. Checkout time was 11am and i overslept so i asked maids if i could checkout at noon. I thought they said ok but at 1130 the manager came down and opened the door while i was standing there in my undrwear. He told me to get my pants on and get out that checkout was 30 minutes ago. I will NEVER stay in that hotel or any Motel 6 ever again.I am a 60 year old businessman and have never been treated so rudely as this man did. Motel 6 you should be ashamed and believe me when I say I will warn everyone in know or come in contact with about your business practices. Totally unacceptable if you are a legitimate business.
Stayed 1 night in Jan 2020
Response from Rony on 17 Mar 2020
Dear Guest, We are apologies for the inconvenience you face during your stay with us. We are committed to delivering a clean, comfortable room and apologies for any failure in delivering on the commitment during your recent stay. I'm very displeased to hear that your stay was not a good one and I would like to apologies on the behalf of our entire staff for failing to meet your expectations. I’m so sorry you were inconvenienced and hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, Guest Relations Manager Motel 6 Savannah

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Clean room. Easy access to everything.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Rony on 8 Jan 2020
Dear Guest, We are apologies for the inconvenience you face during your stay with us. We are committed to delivering a clean, comfortable room and apologies for any failure in delivering on the commitment during your recent stay. I'm very displeased to hear that your stay was not a good one and I would like to apologies on the behalf of our entire staff for failing to meet your expectations. I’m so sorry you were inconvenienced and hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, Guest Relations Manager Motel 6 Savannah

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop
We were here over night for less than 12 hours as we were driving through Savannah. The service at the front desk was great, the gentleman Monty, was very friendly. Our room was fine, you get what you pay for and we found the bed surprisingly comfortable! For what we needed this was fine.
Stayed 1 night in Dec 2019
Response from Rony on 8 Jan 2020
Dear Guest, Thank you for your good review. We always strive to provide best guest services to all our guest staying at our hotel. I will be making sure our employees are acknowledged of their great services. We will use this information to do everything possible to create an enjoyable experience for each of our guests. Once again thanks a lot for your kind review and we truly believe that you would give us and Wyndham more chances to better serve you for your accommodation needs. Best Regards, Guest Relations Manager Motel 6 Savannah

2/10 Terrible

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so good i had to get rid of my puppys just to stay one night not going back
Stayed 1 night in Dec 2019
Response from Rony on 8 Jan 2020
Dear Guest, We are apologies for the inconvenience you face during your stay with us. We are committed to delivering a clean, comfortable room and apologies for any failure in delivering on the commitment during your recent stay. I'm very displeased to hear that your stay was not a good one and I would like to apologies on the behalf of our entire staff for failing to meet your expectations. I’m so sorry you were inconvenienced and hope you'll give us another chance to welcome you back and see how we have improved. Best Regards, Guest Relations Manager Motel 6 Savannah