I have stayed here with my family. The MD (Mr. Kamal Aryal) of the hotel is very co operative person.The hotel location is very good. The standard rooms are on ground floor and according to me does not worth the tariff in terms of interiors and cleanliness. Deluxe rooms are good but costly. In 50% less than these rates we got better rooms at Pokhara at excellent location of Phewa lake. My expectations from this property were higher. The staff is over all good. One problem in chitwan I noticed is there is lot of discrepancy in rates they offer for various activites and bus tickets they book. For the jeep safari I inquired both in hotel (Rs. 2000 per person) and out side of hotel (Rs. 1500 per person) and inspite of higher rate from hotel I decided to book with hotel not to take chance as I was traveling with wife and son. However all bookings were with third party who took us to jeep safari. On the same day of reaching I requested reception (Mr. Rajesh) to book bus ticket for Kathmandu and front seats to avoid last seats. He charged rs. 700 per person, (rates from out side agents were rs.500), but to be safer side i booked through hotel. On day of departure driver of hotel came to drop us at bu park and he was not aware of our bus company. After tossing our luggage from one bus to another he got us to right bus and he paid the bus person rs.500 per person only. He did not book in advance. Just book everything from outside on your own.
Pros: Location and surroundings.
Cons: The service and transparency in charges they take for various activities like jeep safari and bus tickets etc.