Standard Room, 1 Queen Bed | Private kitchenette | Fridge, microwave, coffee/tea maker
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Reviews of Skyline Motel

2 out of 5
Skyline Motel
232 Great Northern Road, Sault Ste. Marie, ON

Reviews

5.4
Rating 10 - Excellent. 50 out of 383 reviews" "
Rating 8 - Good. 71 out of 383 reviews" "
Rating 6 - Okay. 68 out of 383 reviews" "
Rating 4 - Poor. 85 out of 383 reviews" "
Rating 2 - Terrible. 109 out of 383 reviews" "

5.0/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Love

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is outstanding due to the new management's improvements to the facilities and services. I especially appreciate how they promptly address customer concerns. If you find something unsatisfactory and inform them, you will not find the same issue on your next visit.
Stayed 2 nights in Mar 2024

4/10 Poor

Cristiana-Adriana

Stayed 1 night in Nov 2023

6/10 Okay

Love

Travelled with family, Travelled with partner
Liked: Staff & service
I like this place and have been several times. The only thing I didn't like was the carpet; it seemed like it had never had a steam clean. When the heater was on, the carpet stank like mold. I don't like to go there with kids.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
accessible to everything
Stayed 3 nights in Nov 2023

8/10 Good

Choly

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Owner or whoever manages the motel has to really looked into the carpet, needs upgrade or at least clean it, i found dusts all over to the point that my girlfriend and i having Hives.
Stayed 1 night in Oct 2023

4/10 Poor

Heidi

Disliked: Cleanliness, property conditions & facilities
It was a dirty room and heat didnt work properly
Stayed 1 night in Oct 2023

10/10 Excellent

Baljinder

Stayed 1 night in Oct 2023

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The price was right and the staff were friendly. Aside from that the room was outdated, dirty, and the room next to us was blocked off with “DO NOT ENTER” signs and had a security outside it running all night long. We purchased a remote in order to use the TV, as we couldn’t reach staff. We also bought blankets and pillows because the ones in the room smelled dusty. The bed was old dusty and hard as a board. I can see that the rooms were recently painted in an attempt to freshen things up. But soap, water, new beds, pillows and bed coverings would have gone much further.

6/10 Okay

faiz

Liked: Staff & service
Disliked: Cleanliness
Strange
Nothing important
Stayed 1 night in Sep 2023

6/10 Okay

John

Disliked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

michael

Stayed 1 night in Sep 2023

2/10 Terrible

Shelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This is a motel providing a bed, TV, Internet and bathroom. That's all I wanted.
Stayed 1 night in Sep 2023

4/10 Poor

yvon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Harold

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Likes:The person that received us was great help accommodating us. He help us Location is perfect at the Sault Dislike: Looks old, a bit dirty (Bath and Bed), but we slept great
Stayed 1 night in Sep 2023

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest room I’ve been in
Stayed 1 night in Sep 2023

2/10 Terrible

Myosoon

Stayed 1 night in Sep 2023

4/10 Poor

Stefanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled really bad, cigarette burns in the comforter, holes in the sheets, plastic left on mattress which was really uncomfortable, outlets missing covers, old coffee filter and grounds left in the coffee machine, bathroom door didn’t shut properly cause there was pieces missing from it, towels also had a weird smell and the bathroom still had hair all over the place from previous people.
Stayed 2 nights in Sep 2023
Response from Skyline Motel on 9 Sept 2023
Hi Stephanie, We are really sorry for your inconvenience while your stay at our motel. Also, I really thank you for your feedback which helped us to improve the quality of rooms. We will make sure you will never face this again in future if you give us a second chance. Again, sorry for your trouble and thanks for the feedback.

4/10 Poor

Haylee

Stayed 1 night in Sep 2023

10/10 Excellent

Promise

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and good service
Stayed 1 night in Aug 2023
Response from Skyline Motel on 9 Sept 2023
Hey Promise, Thanks a lot for your feedback. This helps us to motivate our team. Thank you so much.

6/10 Okay

Keijo

Disliked: Property conditions & facilities
Very outdated, carpets are stained, shower curtain has like black spots, almost like mould looking, Black hairs lying around. Why does expedia have to make money on your booking, thus pushing up the price! Just for the reviews? Hmm.Cheaper to book directly.
Stayed 1 night in Aug 2023

2/10 Terrible

Valerie

Stayed 1 night in Aug 2023

8/10 Good

sheila

Travelled with group
Liked: Staff & service, amenities
Nice management. Mostly clean. Sink could be replaced. Had to wash bathroom tub floor before we could use it. Used 4 lysol wipes. Beds comfortable
Stayed 1 night in Aug 2023

2/10 Terrible

Shehzad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

FU, Chestermere

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed this motel last week. Driving back to Calgary and this time the room 18 we stayed is even worse than lask week stayed. The room had very bad smell(like dead animal inside the motel room somewhere). Ants, bugs around the corner everywhere. The toilet keep leaking little water. There is not bed frame only the foam mattress on the dirty ground. Other tables and furnitures inside the room looks like from someone's moving throw away. We having a long drive and very tired. Still have a long drive the next day. We have no energy to fight whith the motel. Can't even sleep and leave very early morning the next day. This is a very low quality motel, don't know why Expedia let this type of bad motel in their booking system.

2/10 Terrible

FU, Chestermere

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad smell inside the motel room if the motel not turn on the air-conditioner 3 hours before check in. Check-in on holiday there is no other hotel can be changed(all very high prices). Tried to check out the next morning around 6:50 am but there is no one at front desk. The only instruction for check out is a handwriting paper says to ask next motel but no one there. Called Expedia and wait until 9:18 am when the staff been woke up by Expedia calling. There are a few homeless around and watching us. Can't leave the motel key outside the easy open mail box.

8/10 Good

Tom

Liked: Cleanliness, staff & service
Close to border crossing
Stayed 1 night in Jul 2023

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
To provide context I travel for work (25 years plus) and make a point of staying at the least expensive accommodations available. I work long hours and am really only looking for somewhere to shower and sleep. My expectations are VERY low. I can say with complete honesty this is the worst place I have ever stayed. I reserved online for 6 nights. When I arrived they were “cleaning” my room… no problem I can wait a few minutes.. when staff left the room there was a use qtip, and bread bag tie in plain sight on the floor and a child’s candy treat under the edge of the bed. The towels were left for me on the nightstand as there was no towel rack in the bathroom or toilet paper holder just the clips on the wall where they used to be. The carpet was so filthy and stained I wore my flip flops full time. The kitchenette had receptacles so old and work the small appliance plugs fell out of the wall. I found a pharmaceutical tablet on the floor and was further unimpressed with graffiti on the wall featuring a racial slur. I paid for the first two nights when I checked in expecting to pay the balance on checkout however the management raced out to meet me at me door on the second day to ask me to pay for additional nights in advance ( I paid an additional 3 nights). The evening before my planned departure I was met at my door again and asked to pay for my last night in advance as well. The room was filthy, the property run down. Zero housekeeping for entire stay. 0 stars.
Stayed 6 nights in Jul 2023

2/10 Terrible

Viacheslav

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not recommend to anyone. Unimaginable dirty place. But really friendly stuff.
Stayed 1 night in Jul 2023

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was ok
My stay was comfortable the ac took while to cool down
Stayed 1 night in Jun 2023

2/10 Terrible

Dylan

Stayed 1 night in Jul 2023

10/10 Excellent

Attila

Stayed 1 night in Jul 2023

2/10 Terrible

Trischa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms weren't clean. TV didn't work. Outlets didn't work! No refund!! People were noisy! We left after an hour. Was afraid of bed bugs.
Stayed 1 night in Jun 2023

10/10 Excellent

Jifin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good ,, rooms were nice 👌

10/10 Excellent

Jifin

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and pet is allowed, not bad for the price .. had an awesome stay ..
Stayed 1 night in Jun 2023

4/10 Poor

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Floors had mud on them, hair in bedding, Capet not vacuumed where I found dried dog poop and Guinea pig poop and food. Hole in shower stall
Stayed 4 nights in Jun 2023

4/10 Poor

geoffrey c, DRUMMOND ISLAND

Disliked: Staff & service
Credit card reader not working, wanted cash only and would not discount US currency for Canadian. No ice had no idea what that was all about.
Stayed 1 night in May 2023

4/10 Poor

Gayle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Louai

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2023

10/10 Excellent

DUA

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This was my second stay. First stay was passable. Second stay was a big disappointment. The room for the first stay the bathroom lights kept on flashing. The bathtub water kept on running. There was a terrible smell when you first walked in the room. The second stay the bed was two mattresses on the floor. In order to get hot water in the sink, you had to turn on the tub water first. No face clothes and only one hand towel and a small bath towel. Definitely not worth the money. I don't recommend this hotel at all. STAY AWAY FROM THERE.
Stayed 1 night in Apr 2023

6/10 Okay

Bonnie

Business traveller
Liked: Cleanliness, staff & service
I accidentally left my phone in the room after i left and the gentleman let me in to get it. He way a very nice man.
Stayed 1 night in Apr 2023

6/10 Okay

gordon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
the room floor was dirty. it was vacuumed but being a hardwood floor it needed to be washed .it was still gritty
Stayed 1 night in Apr 2023

8/10 Good

Manpreet

Stayed 1 night in Mar 2023

2/10 Terrible

Daniel.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tables was dirty
Stayed 1 night in Mar 2023

2/10 Terrible

Chinwe

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Werner

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Dave

Stayed 1 night in Feb 2023