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Reviews of Courtyard by Marriott Sarajevo

4 out of 5
Courtyard by Marriott Sarajevo
Skenderija 1, Sarajevo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 168 out of 245 reviews" "
Rating 8 - Good. 61 out of 245 reviews" "
Rating 6 - Okay. 7 out of 245 reviews" "
Rating 4 - Poor. 2 out of 245 reviews" "
Rating 2 - Terrible. 7 out of 245 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay in fantastic city!
Stayed 2 nights in Apr 2024
Response from Mirela Music, director of Operations on 15 Apr 2024
Dear Richard, Thank you for your time to share your feedback with us.We are sincerely hoping that we will have the opportunity to welcome you back soon again.Thank you!Regards,

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very modern and comfortable hotel with a brilliant roof terrace cocktail bar! 15min walk from the old town and a perfect base for exploring this amazing city. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Mirela Music, director of Operations on 5 Apr 2024
Dear Brett, Thank you for taking time to share your feedback with us.It is our main goal to hear that our guests were satisfied and they felt comfortable while staying with us.Hopefully, we will have the opportunity to welcome you back again soon.Once again, thank you.Reagards,

10/10 Excellent

Andy

Stayed 3 nights in Mar 2024
Response from Mirela Music, director of Operations on 23 Apr 2024
Dear Andy, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Neb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location to everything
Stayed 1 night in Feb 2024
Response from Mirela Music, Director of Operations on 21 Feb 2024
Dear Neb, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,

8/10 Good

Pavle

Stayed 2 nights in Nov 2023
Response from Mirela Music, Director of Operations on 20 Nov 2023
Dear Pavle, Thank you for taking time to share your feedback with us.We are doing our best to provide great guest service to our guest, and we hope that we will have the opportunity to welcome you back again.Once again, thank you for your comments.Best regards,

10/10 Excellent

Senada

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect, clean, friendly staff, great area
Stayed 2 nights in Oct 2023
Response from Mirela Music, director of Operations on 19 Oct 2023
Dear Senada, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Ines, Ballwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mirela Music, director of Operations on 18 Oct 2023
Dear Ines, On behalf of the entire hotel team, I want to thank you for sharing about your experience and stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared withour team members as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mirela Music on 22 Sept 2023
Dear Anonymous, Thank you for taking time to share your feedback with us.Please do share some details about your stay, in order to improve and take appropriate actions.Once again, thank you for choosing our hotel.Sincerely hope to welcome you back again.Best regards,

6/10 Okay

SAUD

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, not so good parking and staff
The hotel listing shows free parking available. While true, the spaces are very limited. The room was acceptable and clean. Some of the staff were not very friendly. The location is excellent and price is fair.
Stayed 2 nights in Aug 2023
Response from Mirela Music on 22 Sept 2023
Dear SAUD, Thank you for taking time to share your feedback with us.In order to take appropriate actions, please do share details regarding the staff.It is very important for us to know how to improve our guest service, in order to welcome you back again.Once again, thank you for choosing our hotel.Best regards,

8/10 Good

Gillian

Travelled with partner
Liked: Amenities
Tge property was clean and spacious. The staff were friendly and helpful.
Stayed 9 nights in Aug 2023
Response from Mirela Music, Director of Operations on 14 Aug 2023
Dear gillian, Thank you for taking the time to share your fedback with us.It is highly appreciated and we sincerely hope that we will have the opportunity to welcome you back again soon.Best regards,

8/10 Good

Selma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but…
Everything was great except for the fact that the first floor is a smoking floor which is disgusting. As in, people can smoke in their rooms on that whole floor. The floor itself didn’t smell good but the rooms were thankfully better. Still, the thought that that’s still a thing is mind blowing.
Stayed 4 nights in Jul 2023
Response from Mirela Music, Director of Operations on 14 Aug 2023
Dear Selma, Thank you for taking time to share your feedback with us.We are very sorry to hear that there were elements of your stay that did not meet your expectations. Your feedback has been shared with our team in order to implement and improve our service.Thank you once again, and we sincerely hope that we will have the opportunity to welcome you back again.best regards,

10/10 Excellent

Nedzad

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. Nice sky lounge bar with amazing views of the city. Staff was super professional and kind. Definitely would recommend. Top service.
Stayed 1 night in Jul 2023
Response from Mirela Music, Director of Operations on 1 Aug 2023
Dear Nedzad, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Azra

Stayed 2 nights in Jul 2023
Response from Mirela Music, Director of Operations on 26 Jul 2023
Dear Azra, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team members, as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,

8/10 Good

Niranjan

Stayed 6 nights in Jun 2023
Response from Mirela Music, Director of Operations on 5 Jul 2023
Dear Niranjan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best regards,

10/10 Excellent

Catherine

Stayed 2 nights in Jun 2023
Response from Mirela Music, Director of Operations on 30 Jun 2023
Dear Catherine, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with _our teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, great prices for food and international calls.
Stayed 2 nights in Jun 2023
Response from Mirela Music, Director of Operations on 26 Jun 2023
Dear David, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our teams as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, spacious room. Loved the quality of the toiletries provided. Shower was good pressure and plenty of hot water. Complimentary bottled water, tea & coffee was provided. Wi-Fi throughout the hotel was good. A special mention to a member of the breakfast staff, Sameira. Such a lovely, helpful lady. She has a ‘significant’ birthday in Oct’23 so if you’ll be a guest there then, please wish her ‘happy birthday’!
Stayed 2 nights in Jun 2023
Response from Mirela Music, Director of Operations on 19 Jun 2023
Dear guest,Thank you for taking the time to share your feedback with us.It is always such joy and pride to hear such positive comments about our hotel, service we provide, but especially about our staff - such honor!Thank you for choosing our hotel, and we sincerely hope that we will have the opportunity to welcome you back again.Best regards,

10/10 Excellent

michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very helpful friendly staff
Stayed 1 night in May 2023
Response from Mirela Music, Director of Operations on 22 May 2023
Dear Michael, Thank you for taking time to share your feedback with us.It is always encouraging to hear positive comments from our guests, and we sincerely hope that we will have the opportunity to welcome you back again.Once again, thank you for choosing Courtyard by Marriott Sarajevo Hotel.Best regards,

8/10 Good

Kresimir

Stayed 2 nights in May 2023
Response from Mirela Music, Director of Operations on 22 May 2023
Dear Kresimir, Thank you for sharing your feedback with us.Please do share some details if there is something that we need to put in an extra mile for guests to enjoy it more while staying with us.We hope that we will have the opportunity to welcome you back again.Once again, thank you.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, walking distance to old town. Wonderful staff.
Stayed 3 nights in Apr 2023
Response from Mirela Music, Director of Operations on 22 May 2023
Dear Ethan, Thank you for choosing our hotel for your stay.We are always deeply grateful for our guest's feedback.Sincerely hoping that we will have the opportunity to welcome you back again, soon.Best regards,

10/10 Excellent

Paul

Stayed 1 night in Apr 2023
Response from Courtyard by Marriott Sarajevo Team on 16 Apr 2023
Dear Mr Paul, Thank you for leaving a review about your stay! We look forward to welcoming you back again.Kind regards,Courtyard by Marriott Sarajevo Team

10/10 Excellent

EVELISE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel, with great breakfast and restaurant/bar, walking distance from beautiful city center.
Stayed 1 night in Apr 2023
Response from Courtyard by Marriott Sarajevo Team on 16 Apr 2023
Dear Mrs Evelise, Thank you for leaving a review about your stay! We look forward to welcoming you back again.Kind regards,Courtyard by Marriott Sarajevo Team

10/10 Excellent

Alen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and welcoming staff, clean room w cool views, centrally located hotel, great roof top bar, in a fantastic multi cultural city w excellent food and beer, coffee culture, tea… Also, all very affordable and safe.
Stayed 1 night in Mar 2023
Response from Courtyard by Marriott Sarajevo Team on 5 Apr 2023
Dear Mr Alen, Thank you for taking the time to leave a review about your stay. We look forward to hosting you again.Kind regards,Courtyard by Marriott Sarajevo Team

10/10 Excellent

Barakat

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown near fe area
Stayed 1 night in Mar 2023
Response from Mirela Music, Director of Operations on 23 Mar 2023
Dear Barakat, Thank you for taking the time to share your feedback with us.We are delighted to hear that you have enjoyed your time while staying with us.We are sincerely hoping that we will have the opportunity to welcome you back again.Thank you!Best regards,

8/10 Good

Armin

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2022
Response from Mirela Music, Director of Operations on 4 Dec 2022
Dear Armin, On the behalf of the Courtyard by Marriott Sarajevo team, we would like to thank you for your trust and stay with us. It was our honor to host you, and we hope to have the chance to welcome you back to our hotel. Best regards

8/10 Good

Kresimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Mirela Music, Director of Operations on 12 Nov 2022
Dear Kresimir, Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards, Courtyard by Marriott Sarajevo team

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall a great place to stay while in Sarajevo
Response from Mirela Music, Director of Operations on 2 Nov 2022
Dear Linda,Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards

8/10 Good

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very smoky
Stayed 1 night in Jul 2022
Response from Mirela Music, Director of Operations on 11 Aug 2022
Dear James,Thank you for taking time to share your feedback about your stay with us. Regarding your feedback about smoke, we have only one smooking zone in our hotel and it is SOne Sky Lounge. Other public zones and rooms are non smoking area. Although, your rate is saying that practicly you enjoyed your stay and we are very glad to hear that. Hope to welcome you back whenever travels brings you to area. Best regards.

10/10 Excellent

Fawziah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Great location, amazing staff, cozy hotel.
Stayed 3 nights in Jul 2022
Response from Mirela Music, Director of Operations on 20 Jul 2022
Dear Fawziah, Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Mirela Music, Director of Operations on 12 Oct 2022
Dear Adel,Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards

10/10 Excellent

amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean, centrally located, clise to city center and old town. Staff was super nice and friendly. Nadia at the bar was one of the best servers I've met in a long long time. Will go back without a doubt.
Stayed 2 nights in May 2022
Response from Mirela Music, Director of Operations on 17 Jun 2022
Dear Amit, Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards, Courtyard by Marriott Team

10/10 Excellent

Jeff

Stayed 3 nights in May 2022
Response from Mirela Music, Director of Operations on 24 May 2022
Dear Jeff, Thank you for taking time to review your stay with us. We are delighted to see that you have enjoyed your stay. We hope that you will visit us again, very soon. Kind regards, Courtyard by Marriott Team

10/10 Excellent

J., Elkhorn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly, professional, and accommodating to our requests. When we return to Sarajevo, this will hotel will be high on the list!
Stayed 8 nights in Apr 2022
Response from Mirela Music, Director of Operations on 3 May 2022
Dear J., On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Farah, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located to visitor attractions.
Stayed 1 night in Mar 2022
Response from Mirela Music, Director of Operations on 1 Apr 2022
Dear Farah, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Good

abdul hussain

Business traveller
Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2022
Response from Mirela Music, Director of Operations on 9 Feb 2022
Dear Abdul Hussain, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Zan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything super, great location in city center
Stayed 2 nights in Jan 2022
Response from Mirela Music, Director of Operations on 28 Jan 2022
Dear Zan, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Syed Tanveer, Oklahoma City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowledgeable and courteous staff. Easy check in and check out experience. Convenient location.
Stayed 3 nights in Dec 2021
Response from Mirela Music, Director of Operations on 24 Dec 2021
Dear Syed, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, great room. Excellent breakfast despite pork not being served. Congenial & efficient staff. This property is NOT "conveniently located" in all respects. Save for the rooftop bistro, finding a place to eat is actually a bit of a walk, especially during the inclement weather we experienced. The SJJ airport is only 5-miles away. Located across the street from the Sarajevo Olympics stadium.
Stayed 6 nights in Nov 2021
Response from Mirela Music, Director of Operations on 24 Dec 2021
Dear Edward, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered, and being able to improve where we failed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,

10/10 Excellent

Ivan, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff very helpful, nice hotel near the main city atractions
Stayed 1 night in Nov 2021
Response from Mirela Music, Director of Operations on 25 Nov 2021
Dear Ivan, Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey We are delighted to have been your chosen hotel during your recent stay in Sarajevo. It was truly a pleasure to accommodate and serve you. Thank you for staying at the Courtyard by Marriott and we hope you choose to stay with us again whenever your travel needs bring you back to Sarajevo. Kindest regards, Mirela Music

10/10 Excellent

Muamer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Mirela Music on 6 Oct 2021
Dear Muamer, Thank you for taking the time to provide your feedback on the Guest Satisfaction Survey We are delighted to have been your chosen hotel during your recent stay in Sarajevo. It was truly a pleasure to accommodate and serve you. Thank you for staying at the Courtyard by Marriott and we hope you choose to stay with us again whenever your travel needs bring you back to Sarajevo. Kindest regards, Mirela Music

10/10 Excellent

Brent

Stayed 1 night in Sep 2021

10/10 Excellent

Bekir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facilities with nice and modern design and refreshing vibe. Very clean, also friendly staff. The only downside is that, although the rooftop bar looks amazing on photos, people smoke indoors there, so you wouldn’t want to go there unless you smoke too.
Stayed 1 night in Sep 2021
Response from Mirela Music, Director of Operations on 21 Sept 2021
Dear Bekir, Greetings from Courtyard Sarajevo Hotel. Thank you for taking the time to share your feedback with us, it is highly appreciative. We are very glad to hear that you have enjoyed your say and felt comfortable. Very sorry about the Sky Lounge, hopefully, this did not ruin your whole stay too much. Thank you so much, and we sincerely hope that we will welcome you back again. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing. I never expected something so nice. Make sure you hit the roof top bar at night.
Stayed 3 nights in Aug 2021
Response from Mirela Music, Director of Operations on 6 Sept 2021
Dear Michael, Greetings from Courtyard by Marriott Sarajevo Hotel. Thank you for taking the time to share your feedback with us. Sincerely hoping that we will have the opportunity to welcome you back again. Thank you! Best regards,

6/10 Okay

Adis

Liked: Cleanliness, property conditions & facilities, room comfort
Parking fee was too expensive. Why does hotels.com does not tell upfront about exact extra fees?
Stayed 2 nights in Aug 2021
Response from Mirela Music, Director of Operations on 6 Sept 2021
Dear Adis, Greetings from Courtyard by Marriott Sarajevo Hotel. I am very sorry to hear that you were caught surprised by the parking fees, since all the online sites do have the message that "fees may apply". Our parking space is very limited, secured, under video-surveillance 24/7. Sincerely hope that we will have the opportunity to welcome you back in our hotel soon again. Best regards,

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in a handy location. Rooms were spacious and comfortable and the staff were very helpful. Would stay there again.
Stayed 1 night in Aug 2021
Response from Mirela Music on 12 Aug 2021
Dear Rafael, We are delighted to have been your chosen hotel during your recent stay in Sarajevo. It was truly a pleasure to accommodate and serve you. Thank you for staying at the Courtyard by Marriott and we hope you choose to stay with us again whenever your travel needs bring you back to Sarajevo. Kindest regards, Mirela Music Direcor of Operatins

10/10 Excellent

Fawziah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice vacation in a modest hotel
The hotel is very good for 4-star hotel though old furniture. The location is excellent, in the middle of the city. The staff is amazing, very friendly and trying to help with a big smile, and very passionate. Breakfast is ok with the basics. But the Restaurant for dine-in or room service is excellent.
Stayed 18 nights in Jul 2021
Response from Mirela Music on 12 Aug 2021
Dear Fawziah, On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at Courtyard by Marriott Sarajevo. Please rest assured that your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time and come visit us again soon! Kindest regards, Mirela Musoic Director of Operations

10/10 Excellent

Senad

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and great location in the city.
Stayed 1 night in Jul 2021
Response from Mirela Music on 12 Aug 2021
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Sarajevo. It was truly a pleasure to accommodate and serve you. Thank you for staying at the Courtyard by Marriott and we hope you choose to stay with us again whenever your travel needs bring you back to Sarajevo. Kindest regards, Mirela Music Director of Operations

4/10 Poor

AHMED

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service NOT worth the premium price
The reception staff are extremely dry, like they don’t want you to stay at the hotel (could be racism, not sure and I’ll give them the benefit of the doubt). The interactions with the room service just completely ruined my stay. First issue was with the parking. I haven’t had to pay anything in better and bigger 5 star hotel stays, ever. Except for this hotel. They charge 12.5 euros for the parking per night, when I complained about that the unfriendly receptionist responded “well other parking facilities outside in the city would charge you double for overnight parking”. Well, you could charge NOTHING for your hotel guests, how about that? Second horrendous thing is the whole “free water” conundrum. In any hotel, you would ring the reception, ask for water and they will call room service for you and send water to your room. Well in Marriott courtyard it’s not the case, I called the reception, they turned me down right away and asked me to call room service. I did so, room service instructed me to call the reception yet again and ask for “free water” as the water from room service is chargeable. Honestly I’d rather go outside buy water then come back rather than doing that. As it’s humiliating and the exact opposite of how reception staff should be. They lack something called being “courteous”. Don’t stay here unless you want to feel unwanted. Even though you’re paying a premium price. If you want to feel welcome go to the hotel I was staying at before “Pino nature hotel”
Stayed 2 nights in Jul 2021
Response from Mirela Music, Director of Operations on 13 Aug 2021
Dear Ahmed, Greetings from Courtyard Sarajevo Hotel. I am very sorry to hear that you did not enjoy your stay with us. Our staff is always 100% focused and oriented to our guests and I must admit that I am surprised to hear critics for our staff members. One thing I will underline as somethiing that is most certainly not happening among our staff and hotel in general is racism, so please be sure that those aligations are taken very seriously. I am very sorry that this time we did not meet your expectations, your feedback will be shared with everybody in order to learn from mistakes and improve our service. Sincerely hope that we will have the opportunity to welcome you back. Once again, thank you for taking the time to share your feedback, and please accept our apologies for not showing the best of us. Best regards,

10/10 Excellent

ZIAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel to Stay
Is very beautiful Hotel very clean and very Safe and the location is perfect in the Hart of the city . The Staff speak very well English they are very polite & kind and extremely helpful.
Stayed 2 nights in May 2021
Response from Mirela Music on 19 May 2021
Dear ZAID, First of all, we would like to thank you for taking the time to share your feedback related to your last stay with us. It was your first stay and as far as we can see, regarding your feedback, we are glad for meeting your expectations. We hope we will have the chance to accommodate you once again in our hotel. Mirela Music Direcopt of Operations