Mercure Sao Paulo Pamplona Hotel

Property class: 4

Choose dates to view prices

Reviews

8.2 out of 10
Very good
Located close to Paulista Avenue and São Paulo Museum of Art, Mercure Sao Paulo Pamplona Hotel provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, BOULANGERIE CARIOCA, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities, such as a gym and conference space.
The current price is £72
includes taxes & fees
3 Oct - 4 Oct

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a wardrobe, and a view of the city through sheer curtains.

Superior Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege, Superior Room, 1 Double Bed

A hotel room with a large bed, a bedside table, a wall-mounted air conditioner, and a window with curtains.

Privilege, Superior Room, 1 Double Bed

  • City view
  • 452 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

A small dog sitting on a blue chair with a metal base in a room with wooden flooring and light blue walls.

Superior Room, 1 Double Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 3 Single Beds

Superior Room, 3 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 3 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, Multiple Beds

A modern hotel room with a large bed, a smaller bed, a TV, and a chair.

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two beds, a purple ottoman, a chair, and a wall-mounted artwork.

Standard Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 452 sq ft
  • Sleeps 2
  • 2 Single Beds

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About the area

Located in Jardins, a neighbourhood in São Paulo, Mercure Sao Paulo Pamplona Hotel is in the entertainment district and near a boardwalk. Oscar Freire Street and Paulista Avenue are notable landmarks, and travellers looking to shop may want to visit Shopping Cidade São Paulo and Paulista Shopping Center. São Paulo Museum of Art and Municipal Theatre of São Paulo are two other places to visit that come recommended. Visit our São Paulo travel guide
Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002

What's nearby

  • A cityscape with high-rise buildings, a clear street, and a sunset sky.
    Oscar Freire Street
    6 min walk - 0.4 miles
  • A city street with tall modern buildings, palm trees, and a busy traffic scene.
    Paulista Avenue
    9 min walk - 0.5 miles
  • A modern building with a red facade and a glass extension.
    São Paulo Museum of Art
    11 min walk - 0.6 miles
  • A cityscape with a large park, a lake, and a bridge.
    Ibirapuera Park
    19 min walk - 1.0 mile
  • Shopping Cidade São Paulo
    11 min walk - 0.6 miles

Getting around

  • Sao Paulo Hebraica-Reboucas Station
    7 min drive
  • Trianon-Masp Station
    9 min walk
  • São Paulo (CGH-Congonhas)
    17 min drive

Restaurants

  • Veridiana
    2 min walk
  • Colibri Padaria Artesanal
    3 min walk
  • Seu João Bar & Restaurante
    3 min walk
  • Trattoria do Sargento
    1 min walk
  • Chiisai Izakaya
    3 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

  • Upscale hotel near Oscar Freire Street
  • Located close to Paulista Avenue and São Paulo Museum of Art, Mercure Sao Paulo Pamplona Hotel provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, BOULANGERIE CARIOCA, offers breakfast, lunch and dinner. In addition to a gym and conference space, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).
  • You'll also enjoy perks such as:
    • An outdoor pool, along with sunloungers
    • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
    • A water dispenser, a 24-hour front desk and coworking spaces
    • A living plant wall, tour/ticket information and a porter/bellboy
  • Room features
  • All 64 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as late-night room service and free WiFi.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and eco-friendly toiletries
    • 55-inch Smart TVs with cable channels
    • Wardrobes/cupboards, free infant beds and electric kettles

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 73 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 1992
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Traditional architecture
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 105.0 per night.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: from approximately BRL 73 per person
  • Valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Mercure Sao Paulo Pamplona Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Sao Paulo Pamplona Hotel?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Mercure Sao Paulo Pamplona Hotel on 3 Oct 2026 start from £72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Sao Paulo Pamplona Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Mercure Sao Paulo Pamplona Hotel?

Valet parking is available for BRL 35 per night.

What time is check-in at Mercure Sao Paulo Pamplona Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Sao Paulo Pamplona Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Sao Paulo Pamplona Hotel located?

Located in Jardins, this hotel is within a 10-minute walk of Oscar Freire Street, Paulista Avenue and Shopping Cidade São Paulo. São Paulo Museum of Art and Nove de Julho Hospital are also within 1 mi (2 km). Trianon-Masp Station is 9 minutes by foot and Brigadeiro Station is 18 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Sao Paulo Pamplona Hotel Reviews

8.2

Very good

8.4

Cleanliness

8.6

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 369 out of 839 reviews
Rating 8 - Good. 281 out of 839 reviews
Rating 6 - Okay. 121 out of 839 reviews
Rating 4 - Poor. 35 out of 839 reviews
Rating 2 - Terrible. 33 out of 839 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a great stay and location. Hotel staff very friendly and awesome services
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was affordable, clean, and in a great location near good restaurants and activities in the city.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Tooms is nice and spacious Location is fantastic within the Jardins area. Lastly the staff went out of their way to make the stay as pleasant as possible.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice and central

Good hotel, very central and in a nice area. Walking distance to all main tourist attractions and also some nice little local restaurants within quick walking distance
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Disliked: Property conditions & facilities
Good size room and very nice breakfast. Everything worked well, but the hotel is run down and in need of repair.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

Convenient location at a reasonable price. However, the hotel is old and in need of an upgrade. Rooms are a bit run down.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Big and clean room, good location
Stayed 6 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excelente.
Stayed 3 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
The accommodation was satisfactory, but the paint fumes from the restaurant renovation inside were so strong that I felt dizzy after just a few minutes.
Stayed 6 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025
Verified review

6/10 Okay

Disliked: Cleanliness
A bit old and not very clean. I saw some stains on sofa and got flea bite from the pillow on the bed.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in e check out rápidos, camas confortáveis, quarto impecável e café da manhã sensacional, realmente maravilhoso.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Boa localização, café da manhã ok. Quarto estava com o chão sujo, com bastante poeira. Porém, solicitei a troca e fui prontamente atendida.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do atendimento, espaço, quarto, café da manhã e localização
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe da manhã incrível! Banho maravilhoso!
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
o hotel e bem localizado, bem honesto para o que ele se propõe. Essa e a segunda vez que me hospedo e no próximo ano voltarei...
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Limpeza muito ruim
Stayed 5 nights in May 2026