Title: Mercure São Paulo Grand Plaza Paulista Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1460596&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure São Paulo Grand Plaza Paulista International cuisine and sauna treatments await at this downtown São Paulo hotel, perfectly positioned for exploring one of South America's most vibrant cities ## Photo gallery for Mercure São Paulo Grand Plaza Paulista ![Exterior - Mercure São Paulo Grand Plaza Paulista (São Paulo)](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/717ebcd8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Mercure São Paulo Grand Plaza Paulista (São Paulo)](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/7793b01b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Mercure São Paulo Grand Plaza Paulista (São Paulo)](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/1421134f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Living area - Mercure São Paulo Grand Plaza Paulista (São Paulo)](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/8d3245fc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Apartment, 1 Queen Bed | Premium bedding, minibar, in-room safe, blackout curtains - Mercure São Paulo Grand Plaza Paulista (São Paulo)](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/ea84269b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Mercure São Paulo Grand Plaza Paulista captures the city's vibrant energy with modern comforts. Guests can savor meals at the international restaurant, rejuvenate in the sauna or steam room, and enjoy free in-room WiFi. Its central location is highly praised. ## Reviews 8.0 Very good ## Popular amenities - Free Wi-Fi - Restaurant - Gym - Breakfast available - Parking available - Business services £74 includes taxes & fees 13 Feb - 14 Feb ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1460596&PinnedHotelID=1460596&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Executive Suite, 1 King Bed ![Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/f8a31aed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed with Sofa bed ![Junior Suite, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/8f188dee.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed with Sofa bed 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Apartment, 1 Queen Bed ![Standard Apartment, 1 Queen Bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/1026e1ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 1 Queen Bed 7.4 Good 3 reviews ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Apartment, Multiple Beds ![Standard Apartment, Multiple Beds | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/d21327c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, Multiple Beds 7.0 Good 2 reviews ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Superior Apartment, 1 Queen Bed ![Superior Apartment, 1 Queen Bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/ea84269b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 1 Queen Bed 10.0 Exceptional 1 review ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 3 - 1 Queen Bed ### View all photos for Privilege, Room, 1 Double Bed ![Privilege, Room, 1 Double Bed | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/5428c1dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege, Room, 1 Double Bed ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - Sleeps 2 - 1 Double Bed ### View all photos for Standard Apartment, 2 Single Beds ![Standard Apartment, 2 Single Beds | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1470000/1460600/1460596/cdbb103d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment, 2 Single Beds ### Highlights Balcony Soundproofed Heating Blackout curtains Premium bedding Eco-friendly toiletries Hairdryer Rainfall showerhead - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSao-Paulo-Hotels-Mercure-Sao-Paulo-Grand-Plaza-Paulista.h1460596.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSao-Paulo-Hotels-Mercure-Sao-Paulo-Grand-Plaza-Paulista.h1460596.Hotel-Information) ## About the area Located in Vila Mariana, a neighbourhood in São Paulo, Mercure São Paulo Grand Plaza Paulista is near a metro station. Sesc Paulista Viewpoint and Paulista Avenue are notable landmarks, and travellers looking to shop may want to visit Oscar Freire Street and Rua 25 de Marco. Looking to enjoy an event or a match while in town? See what's going on at Allianz Parque. [Visit our São Paulo travel guide](https://www.expedia.co.uk/Sao-Paulo.dx3074) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-23.57184%2C-46.64687&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=F5QfU7QLal6GgbeewAKu5Tb0OUw=) R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP, 04003-010 ### What's nearby - Paulista Avenue \- 3 min walk \- 0.2 miles - Sesc Paulista Viewpoint \- 3 min walk \- 0.2 miles - Paulista Shopping Center \- 5 min walk \- 0.3 miles - Hcor Hospital \- 5 min walk \- 0.3 miles - Ibirapuera Park \- 19 min walk \- 1.0 mile ### Getting around - Fradique Coutinho Station - 7 min drive - Brigadeiro Station - 7 min walk - São Paulo (CGH-Congonhas) - 22 min drive ### Restaurants - ‪NB Steak - ‬3 min walk - ‪JoJo Ramen - ‬2 min walk - ‪Padaria Gêmel - ‬3 min walk - ‪Achapa - ‬3 min walk - ‪Restaurante All Seasons - ‬1 min walk ## About this property ### Mercure São Paulo Grand Plaza Paulista Upscale hotel near Sesc Paulista Viewpoint Located close to Hcor Hospital and Paulista Avenue, Mercure São Paulo Grand Plaza Paulista provides a garden, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna or the steam room. The on-site international cuisine restaurant, Grand Plaza, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a business centre. You'll also find perks such as: - Buffet breakfast (surcharge), bike hire and valet parking (surcharge) - A front desk safe, a 24-hour front desk and a reception hall - 1 meeting room, free newspapers and smoke-free property - Guest reviews give top marks for the location Room features All 165 rooms include comforts such as premium bedding, as well as perks such as free WiFi and safes. Extra amenities include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - Wardrobes/cupboards, balconies and treadmills ## Similar properties ![Reception](https://images.trvl-media.com/lodging/1000000/440000/433500/433447/0568d520.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Hotel Paulista Sao Paulo Vila Mariana - Pool - Pet-friendly - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,000 reviews £118 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=433447&PinnedHotelID=433447&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/88000000/87340000/87336700/87336621/7bd7456b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Laghetto Stilo São Paulo Vila Mariana - Pool - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 616 reviews £103 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=87336621&PinnedHotelID=87336621&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/9000000/8080000/8070700/8070689/aa803bfb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Transamerica Paradise Garden Vila Mariana - Pool - Breakfast included - Parking included - Free Wi-Fi 9.2 Wonderful 520 reviews £93 includes taxes & fees 2 Feb - 3 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=8070689&PinnedHotelID=8070689&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/440000/430600/430561/2ffcdcac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Trianon Paulista Jardins - Pool - Breakfast included - Free Wi-Fi - Restaurant 8.8 Excellent 1,000 reviews £73 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=430561&PinnedHotelID=430561&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1380000/1376400/1376378/7a57db0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Sao Paulo Pamplona Hotel Jardins - Pool - Pet-friendly - Free Wi-Fi - Restaurant 8.2 Very good 771 reviews £59 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=1376378&PinnedHotelID=1376378&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/900000/891500/891488/a1e2faf8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pestana Sao Paulo Hotel Vila Mariana - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 7.6 Good 992 reviews £65 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=891488&PinnedHotelID=891488&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/540000/539500/539460/06bb7127.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Intercity Pamplona - The Universe Paulista Bela Vista - Pool - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 1,000 reviews £58 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=539460&PinnedHotelID=539460&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Apartment, 1 Double Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/690000/688200/688121/bc844954.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Sao Paulo Jardins Jardim Paulista - Pool - Pet-friendly - Free Wi-Fi - Restaurant 8.6 Excellent 1,003 reviews £70 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=688121&PinnedHotelID=688121&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/55000000/54200000/54194300/54194293/dc440807.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vila Galé Paulista Consolação - Pool - Breakfast included - Spa - Free Wi-Fi 9.0 Wonderful 402 reviews £73 includes taxes & fees 12 Feb - 13 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-12&endDate=2026-02-13&selected=54194293&PinnedHotelID=54194293&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately BRL 59 for adults and from BRL 30 for children - Valet parking fee: BRL 35 per day - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property uses eco-friendly cleaning products This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information. Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Grand Plaza Hotel Sao Paulo Grand Plaza Sao Paulo Grand Plaza São Paulo Jardins Hotel Grand Plaza São Paulo Jardins Managed Accorhotels Hotel Grand Plaza São Paulo Jardins Managed Accorhotels Grand Plaza São Paulo Jardins Mercure São Paulo Grand Plaza Paulista Hotel Mercure Grand Plaza Paulista Hotel Mercure Grand Plaza Paulista Grand Plaza São Paulo Jardins Managed By Accorhotels Mercure São Paulo Grand Plaza Paulista Hotel Mercure São Paulo Grand Plaza Paulista São Paulo Mercure São Paulo Grand Plaza Paulista Hotel São Paulo ## Frequently asked questions ### Is Mercure São Paulo Grand Plaza Paulista pet-friendly? ### How much does it cost to stay at Mercure São Paulo Grand Plaza Paulista? ### How much is parking at Mercure São Paulo Grand Plaza Paulista? ### What time is check-in at Mercure São Paulo Grand Plaza Paulista? ### What time is check-out at Mercure São Paulo Grand Plaza Paulista? ### Where is Mercure São Paulo Grand Plaza Paulista located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Mercure São Paulo Grand Plaza Paulista Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.8 Location ### 8.2 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 332 8 - Good 259 6 - Okay 118 4 - Poor 71 2 - Terrible 39 ## Reviews ### 10/10 Excellent #### Revocatus 28 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Courteous staff. Rooms were clean also ##### Revocatus Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Juan 27 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Location is great! overall good, staff was friendly ##### Juan Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Amanda 1 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing staff and service was always arte tive, helpful and accomodating. Strong WiFi in the rooms and room service was great. Note - You have to request room cleaning service ##### Amanda Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Junichi 15 Dec 2024 Liked: Cleanliness, staff & service, amenities Very comfortable. ##### Junichi Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Erick 27 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located ##### Erick Stayed 5 nights in Sep 2023 ### 10/10 Excellent #### Aline 11 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of the hotel was perfect, with easy access to nearby attractions and restaurants. I was able to explore the area easily and enjoy all that it had to offer. My room was spacious, clean, and comfortable, with all the amenities I could need for a relaxing stay. But what truly set this hotel apart was the staff. They went above and beyond to ensure that my stay was enjoyable, from providing recommendations for things to do in the area to making sure that all of my needs were met. ##### Aline Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Adriano 16 Dec 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Great place, perfect location Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre. ##### Adriano Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Erick 30 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day ##### Erick Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### William 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent ##### William Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Kameel 6 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was an ideal place for us to stay with a small infant. The room was excellent and the staff, lovely. One thing i would have preferred is if there wasnt such bright light bulbs. It was very harsh and gave no ambient lighting so was hard to get baby to sleep even with just one lamp light on. ##### Kameel Stayed 4 nights in Oct 2025 ### 8/10 Good #### SERGIO 19 Jul 2025 Liked: Cleanliness, amenities One elevator, of the two, was out in maintenance for the duration of my stay. So the elevator service was slow and frequently full naturally. But all manageable ##### SERGIO Stayed 7 nights in Jul 2025 ### 4/10 Poor #### Rajiv 29 Dec 2024 Can be better prepared to welcome guests. We had booked room for 4, but they setup the room for only 2 ##### Rajiv Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Norihiko 7 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities excellent ##### Norihiko Stayed 2 nights in Jun 2023 ### 4/10 Poor #### Leonardo 30 Nov 2024 Disliked: Staff & service, property conditions & facilities, room comfort Hotel definitely needs big renovation. AC not cooling, WiFi was very slow when working, bathrooms are very old ##### Leonardo Stayed 4 nights in Nov 2024 ### 6/10 Okay #### Hector 25 Jun 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset... ##### Hector Stayed 4 nights in Jun 2022 ### 6/10 Okay #### Kamel 9 Apr 2023 Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room. ##### Kamel Stayed 5 nights in Mar 2023 ### 8/10 Good #### Paul 7 Dec 2024 Liked: Cleanliness, staff & service, room comfort #### Not as expected Poor service and attention to detail…some of the corridors and public spaces not clean. ##### Paul Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Markus 29 Nov 2023 Disliked: Cleanliness, amenities, property conditions & facilities I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible. ##### Markus Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Glauco 3 Mar 2023 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities #### No Internet these days! The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel. ##### Glauco Stayed 3 nights in Feb 2023 ### 6/10 Okay #### Dylan 5 Sept 2022 Liked: Cleanliness, staff & service Disliked: Amenities It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful. ##### Dylan Stayed 5 nights in Aug 2022 ### 10/10 Excellent #### Renata 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Funcionários atenciosos. Quarto limpo. Roupas de cama e banho macias. ##### Renata Stayed 2 nights in Sep 2025 ### 2/10 Terrible #### Adriano 8 Oct 2025 Minha estadia foi um verdadeiro desastre na parte administrativa e de atendimento. Eu já havia pago a reserva pelo Expedia, mas mesmo assim cobraram novamente do meu filho via Pix. Além disso, quando pedi para estender a estadia, obrigaram meu filho a sair do quarto para depois colocá-lo de volta no mesmo quarto, algo totalmente sem sentido. Há uma funcionária no turno da noite que é muito confusa, fala demais e acabou gerando ainda mais confusão, principalmente porque tínhamos três quartos reservados. Para completar, agora estão tentando me cobrar novamente por consumos que já haviam sido pagos. Sinceramente, foi uma experiência caótica e decepcionante. ##### Adriano Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### LUCIA REGINA DE MEDEIROS 5 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Gostamos muito do hotel, do quarto e dos funcionários Principalmente os da recepção, da garagem e o Jefferson do restaurante ##### LUCIA REGINA DE MEDEIROS Stayed 2 nights in Oct 2025 ### 8/10 Good #### Núbia 3 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort A hospedagem foi boa de um modo geral, mas apenas após a intervenção de um colaborador incrível o Rodrigo, pois a minha primeira reserva me colocaram num apartamento sucateado literalmente, depois fui saber que esse estava numa lista dos que deveriam ser reformados, mas comentei com o Rodrigo e ele me acomodou em um apartamento condizente com o valor da diária. Em relação ao café da manhã, devem melhorar, todos os dias as mesmas coisas, e quitandas nada saborosas, sem contar que em todos os dias que fiquei foram 4 dias, em nenhum deles tinha um bolo. Enfim, café da manhã eu daria nota 5. ##### Núbia Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Victor 1 Oct 2025 Liked: Staff & service Localização boa, porém hotel velho, sem manutenção, bem antigo. 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