Close to Ibirapuera Park, Charlie Vila Nova Conceição Jacques Félix provides amenities, such as laundry facilities and a gym. Stay connected with free in-room WiFi.
Located in Moema, a neighbourhood in São Paulo, Charlie Vila Nova Conceição Jacques Félix is in the entertainment district. Paulista Avenue and Rua 25 de Marco are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ibirapuera Park. Looking to enjoy an event or a game? See what's going on at Nubank Parque or MorumBIS. Visit our São Paulo travel guide
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
30 units
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.
We should mention
This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Frequently asked questions
Is Charlie Vila Nova Conceição Jacques Félix pet-friendly?
No, only service animals are welcome at the property.
How much does it cost to stay at Charlie Vila Nova Conceição Jacques Félix?
As of 11 Oct 2026, prices found for a 1-night stay for 2 adults at Charlie Vila Nova Conceição Jacques Félix on 12 Oct 2026 start from £54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Charlie Vila Nova Conceição Jacques Félix?
This property doesn't offer parking.
What time is check-in at Charlie Vila Nova Conceição Jacques Félix?
Check-in start time: 3:00 PM; check-in end time: 2:00 AM.
What time is check-out at Charlie Vila Nova Conceição Jacques Félix?
Checkout is at 11:00 AM.
Where is Charlie Vila Nova Conceição Jacques Félix located?
Located in Moema, this apartment building is within a 15-minute walk of Hospital Vila Nova Star and Ibirapuera Park. Paulista Avenue is 2.7 mi (4.3 km) away. Moema Station is 22 minutes by foot and AACD-Servidor Metro Station is 27 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Charlie Vila Nova Conceição Jacques Félix Reviews
6.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The check in service , working out the entry procedures, trying to extend my stay, etc was HELL.
Everything has to be done through whatsapp and everything took ages: For example: I extended my visit but they did not extend the facil recognition at the main door.As a result,I came back from lunch and I had to wait 40 minutes outside, 34 C grades, wanting to go to the bathroom , until they solved it. And If I had no phone at hand? I would have been left with no solution. If I had to get a plane: I would have lost it. And that`s not the only problem I got with the service, also when I wanted to extend my stay, another hour on the phone, twice!. I wouldnt recomend this company- room operator( Charlie)
Stayed 2 nights in Dec 2023
Verified review
4/10 Poor
Nadia
6 Dec 2023
Liked: Cleanliness
Disliked: Room comfort, communication
Good location, some things can improve.
From the get go communication was an issue. Hotels had not sent me a confirmation number, Charlie didn’t have me as a guest.
When everything was clear, I arrived but they had never sent me any codes to enter or apt number, nothing, after 1hr and thanks to the person at the front desk, I was able to get into the apt.
The building is very secured, but they never gave me any kind of keys or code to enter the main entrance. Every time I returned to the building I had to call through intercom, and depending on who was on the other side it could have been an easy name and apt number, or a long list of questions like what’s the stamp the 10th page of your passport, beyond ridiculous.
The apt was ok, as soon as I walked in there was a distinct odor, one of the windows did not have blinds or curtains so it was hard to sleep with the bright lights coming into the room.
Also the airplanes noise, all day and night, every minute or so, very loud and not ideal after arriving from a 12hrs+ trip.
The building is well located, the neighborhood is top neighborhood in São Paulo. Very safe walkable, there are stores, spas, studios, restaurants, supermarkets all within walking distance.
Stayed 2 nights in Dec 2023
Verified review
2/10 Terrible
Eduardo
4 Apr 2023
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Worse experience ever! The bedroom door had a broken handle we couldn’t access the room we had to live the premisses asap bc nobody from Charlie answered to sort our issue and it was 12am! No front desk to give us support when needed .
Stayed 3 nights in Mar 2023
Verified review
6/10 Okay
Alexandre
12 May 2025
Disliked: Communication
Apesar de existirem 03 panelas, apena 01 poderia ser usada no cooktop. Loucas e copos sujos. Não tinha toalha de rosto. Unidade com excelente espaço, porém desgastada.
Stayed 3 nights in May 2025
Verified review
8/10 Good
Francisleo
10 May 2025
Liked: Cleanliness, room comfort
Tem pontos a melhorar
O ponto positivo foi ter funcionado desta vez o reconhecimento facial para meu acesso. Ponto negativo foi o tamanho pequeno do quarto e o atraso para a liberação da minha primeira entrada. Primeira vez que isso me acontece na rede Charlie.
Stayed 1 night in May 2025
Verified review
6/10 Okay
Verified traveller
12 Mar 2025
Liked: Communication
Disliked: Cleanliness
Precisa melhorar
O predio tem boa localização, e fácil acesso. O apto é grande, mas estava com um forte cheiro de esgoto, além de ter a porta do guarda-roupa solta. Coisas básicas, que poderiam ser evitadas, e que comprometem a experiência.
Stayed 2 nights in Mar 2025
Verified review
6/10 Okay
Verified traveller
16 Dec 2024
Liked: Cleanliness
Pouco conforto
Banheiro bem pequeno, box do chuveiro bem pequeno. Achei bem ruim a acessibilidade.
Colchão mole e o ar não gelava.
Muito bonito, limpo porém deixa a desejar nestes pontos.
Para um dia só está ok, mas se fosse passar 3 dias o cansaço iria bater muito
Stayed 1 night in Dec 2024
Verified review
10/10 Excellent
JOAO RENATO
10 Dec 2024
Liked: Cleanliness, room comfort, communication
Ótima hospedagem
Excelente para uma estadia pratica
Stayed 1 night in Dec 2024
Verified review
6/10 Okay
Leonardo
27 Oct 2024
Liked: Cleanliness
Demora no checkin e não tinha sabonete.
Stayed 1 night in Oct 2024
Verified review
10/10 Excellent
Verified traveller
11 Aug 2024
Liked: Cleanliness, room comfort, communication
localização excelente e comunicação com os operadores também
Stayed 1 night in Aug 2024
Verified review
2/10 Terrible
RODRIGO
14 Jun 2024
Disliked: Cleanliness, room comfort, communication
Charlie é uma enganação, mentirosos oportunistas
Fomos enganados , nos colocaram em um quarto muito inferior ao reservado . Tivemos uma experiência muito desagradável com Charlie .
Stayed 2 nights in Jun 2024
Verified review
2/10 Terrible
Marcelo
21 May 2024
Liked: Cleanliness
Disliked: Communication
Banho gelado todos os dias
Stayed 2 nights in May 2024
Verified review
10/10 Excellent
Francisco Javier
20 May 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Super bem localizado e tudo funcionando bem! E tinha dois cafezinhos de cortesia!
Recomendo!
Stayed 1 night in May 2024
Verified review
8/10 Good
Fernanda
3 May 2024
Liked: Cleanliness, room comfort, communication
Excelente localização, boas e novas instalações, facil
Check in. Ponto a melhorar: não possui ducha higiênica no banheiro
Stayed 2 nights in Apr 2024
Verified review
6/10 Okay
Ludmilla
28 Apr 2024
Liked: Cleanliness, room comfort
Disliked: Communication
Check in pessimo e atrasado.
A estadia ocorreu conforme o previsto, porém o check in é PESSIMO. Vc chega e o quarto não está pronto. Demoram de 2 a 3 horas para organizar a sua entrada. Se o combinado é um check in as 15 horas. Teria que estar pronto às 15 horas. Vi muita gente comentando sobre esss problema aqui e realmente é lamentável, o que deixa de fazer ser um local para voltar
Stayed 1 night in Apr 2024
Verified review
10/10 Excellent
Lidia
2 Jan 2024
Liked: Cleanliness, room comfort, communication
Já conhecíamos o bairro calmo e arborizado .O apartamento aconchegante,tudo novinho e bem equipado.
Voltaremos com certeza.
Stayed 4 nights in Dec 2023
Verified review
8/10 Good
Francisco
28 Oct 2023
Liked: Cleanliness, room comfort
Disliked: Communication
Boa opção , melhorar comunicação
Stayed 6 nights in Oct 2023
Verified review
10/10 Excellent
Verified traveller
15 May 2023
Liked: Cleanliness, room comfort, communication
Localização e Estrutura excelentes
Fiquei 4 diárias no Jacques Felix e foi uma ótima experiência. Localização excelente, o quarto superior é muito confortável e de tamanho excelente para duas pessoas. Não cheguei a aproveitar a estrutura do prédio, mas é tudo muito limpo e organizado. A região é silenciosa então pude dormir com qualidade. Recomendo demais.
Stayed 5 nights in Apr 2023
Verified review
10/10 Excellent
Mônica M
16 Apr 2023
Liked: Cleanliness, room comfort, communication
Ótima localizaçao e bem confortável.
Apesar de apenas um dia o apartamento é extremamente espaçoso e confortável. o sistema automatizado ajuda muito. irei me hospedar novamente quando for a São Paulo.
Stayed 1 night in Apr 2023
Verified review
2/10 Terrible
Verified traveller
22 Mar 2023
Liked: Cleanliness, room comfort
Disliked: Communication
Apto ok mas atendimento péssimo
Viajamos eu e a minha filha, ela a trabalho. Faltou luz um dia por volta das 17 horas. Eu não estava no apartamento.
Minha filha estava trabalhando. A fechadura digital deixou de funcionar. Minha filha ficou sem luz e sem possibilidade de sair já que não funcionava a fechadura. O atendimento do Charlie, que é apenas por whatsapp, foi péssimo. Enrolaram através do whatsapp até a luz voltar depois de 3 horas, não enviaram ninguém, diziam que um técnico estava a caminho mas não apareceu. E se a luz não voltasse??
Stayed 8 nights in Mar 2023
Verified review
6/10 Okay
Verified traveller
18 Mar 2023
Disliked: Cleanliness, communication
So vale pela localização
Pessima comunicação, sistema todo virtual porem nao funciona direito. Check-in marcado para comecar às 15 hrs e recebi a senha de acesso perto das 16 hrs tendo que ficar na rua ate receber. O que vale é a localização que é ótima, fora isso no mais bem ruim.
Stayed 4 nights in Mar 2023
Verified review
10/10 Excellent
Romulo
4 Mar 2023
Liked: Cleanliness, room comfort, communication
Excelente
Superou minhas expectativas
Stayed 3 nights in Feb 2023
Verified review
6/10 Okay
Tomomasa
3 Mar 2023
Disliked: Cleanliness, communication
Médio
Apartamento sujo, poltrona manchada, cabelo na cama.
Pedi para mudar de quarto e demoraram mais de uma hora para me responderem.
Stayed 3 nights in Feb 2023
Verified review
4/10 Poor
Tiago
28 Jul 2022
Liked: Cleanliness, communication
Muito barulhento, janela estava aberta entrou mosquitos, porta dentro do banho que da pro ar condicionado estava aberta e não fechava de jeito nenhum
Stayed 2 nights in Jul 2022
Verified review
10/10 Excellent
Thales
31 Jan 2022
Liked: Cleanliness, room comfort, communication
Ótima descoberta
ótima localização, limpo e aconchegante. Atendimento pré checkin simples e agil.
Ficarei lá novamente, sem dúvidas