3/5 Okay
anna
Travelled with family
8 Jun 2022
Liked: Cleanliness, amenities, property conditions & facilities
The pros-clean room, fluffy towels, large bathroom, stocked with essentials. A variety of foods and beverages at breakfast.Reception staff was friendly and helpful. Set up our car transfers and gave us an extra key card to charhe work computer when out of room. Landscaping was beautiful and well maintained. Pathways and patio swept daily. Pool area had sunbeds, a large shallow end but hot tub was same temp as pool. Pool bar has the friendliest staff who was awesome with the guests, especially w/the kids. He made the hotel stay a pleasure!
Cons-there are pool hours from 10 to 7. So basically it opens when you leave for a tour and closes by the time you return (or sooner during our stay). Manager- One morning, at breakfast, we packed up 5 sandwiches to go. Instead of the manager saying, our policy is to not remove food from dining hall so going forward please don't do this again. He says that food is to only be eaten in the dining all and never to be removed. That he is not a supermarket, that there will not be enough food for other guests and that I should read the policy. Explained that during our 5 day stay this was the only time we removed food. That the food is not stolen, it was paid for and that it would be a shame for it to go to waste, which it did. I suggested he post the pool and food policy online so people can decide whether to book here. No outlet in bathroom, or overhead lighting. Had me carry an ironing board from reception. Too many cons to book here again.
Stayed 4 nights in May 2022
