We booked what we thought would be a top-of-the-line holiday and paid a significant amount of money for a package that had us staying at premium "4 or 5 star" hotels. This hotel is a run-down place that would hardly merit 1 star. A barking Rottweiler was tied to the fence out behind our "terrace", broken and rusted fixtures in the room, missing a drawer in the cupboard, a fluorescent light fixture had no cover, etc.;, a broken fridge that idled loudly, crappy amenities, the products like shampoo and bathroom slippers were pitiful & mismatched and looked as if they'd been purchased from a flood sale or end-of-lot warehouse sale, a funky odor throughout.... the list is too long to summarize. Add to this, the fact that you are nowhere near the Santorini you have seen in pictures; the cities of Thira & Imerovigli are at least a 15 minute cab or hotel shuttle bus ride away - and the shuttle doesn't run past 8pm. and that you are directly across the road from the airport so regularly hear planes taking off and landing; and that the hotel offers only a buffet dinner for 25 Euros and not really Greek food in a tent style room with plastic windows/sides that you might expect to see hastily erected on someone's property for a wedding; and the fact that the black lava rock beach is not well maintained, full of garbage and painful on your feet. and you get a sense of why we were disappointed.
Not the 5-star accomodation it's supposed to be, that's for sure. Don't be fooled by the hotel's website ... this place is a DUMP!