This was worst experience and had to let others know of it. We booked this hotel for $593 for one night stay. Before leaving, we let the hotel know we were family with 2 adults and 2 kids. The hotel did not respond. Once we got there, they let us know that they do not permit kids. But they offered that they will allow kids if we take second suite and pay Euro 425 for second suite directly to her. We were shocked. We had no where to go. We negotiated and agreed to pay Euro 325 for second suite. They took our money. And gave us only one suite. Not two. They took $1000 from us for one suite for one night stay, while similar next door hotels were giving room for $250 + tax!!! We had no where to go at Santorini with our children. And we were cheated for Euro 125 based on hotels.com price of the same room on the very same day. We went to the manager, Elfi, 2 to 3 times to talk and asked for refund of Euro 125. Once she had taken cash, she did not care. She never called the manager/supervisor to return us any money back. We were severely cheated at this hotel. We ended up staying at the hotel paying $1000 / night for one suite. Absolutely disgusting experience! We highly recommend that this hotel management is not trust worthy. It is very very expensive. And there are many other choices more beautiful and cheaper.