Our room looked nothing like the picture - it was old, the bathroom was tiny. The toilet was not clean when we arrived and only one of the beds was made - it took 40mins to get spare sheets and we had to make the bed ourselves. "Housekeeping" was a 1min spot clean of the bathroom and she threw the same sheet over the bottom bed (we were on the balcony one day and she didn't even pretend to try to clean thoroughly. We specifically booked the Family Room as in all advertisements across all platforms it showed loungers on the balcony - we were given a room with a small balcony and tiny table only. When I complained, Christina on the front desk was dismissive and rude - no apology given, instead she tried to say their ads were not misleading and that the balconies are not specific to the room despite our room very clearly being that described in the Grand Room ads. When rooms with the larger balconies became available during our stay, she did not offer one to us.
We were told it's a 15min walk into Oia - it's more like 25 and it's a hot walk with no shade - probably a 30-40mins walk to the bus stop in Oia.
They state there's a bus stop directly outside but it only lets you travel to Oia - if you want to get to Thira, you have to bus or walk into Oia then bus all the way back to Thira. The buses only go hourly.
So basically the staff are rude and unhelpful, the facilities are not as described, the location sucks. Will never return.