Title: Mercure Santiago Centro Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Santiago Centro Hotel with a seasonal outdoor pool, steps from National Archive ![Outdoor pool, open 10:00 AM to 8:00 PM, free pool cabanas](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/f5cc4e32.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/bf641b6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/4cca466c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, 1 Queen Bed | Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/ad606097.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Room, 2 Single Beds | Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/8eb2b109.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Santiago Centro, near San Francisco Church and National Archive, offers Amaranto restaurant, a poolside bar, garden, free in-room WiFi, and dry cleaning. Attentive staff ensure a comfortable stay. 8.4 Very good ## Popular amenities - Bar - Gym - Pool - Parking available - Room service - Breakfast available £47 23 Nov - 24 Nov ## Room options ### Check availability for these dates Tonight [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1541172&PinnedHotelID=1541172&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/0e27bfbc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed 8.6 Excellent 39 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Free extra futon mattress Blackout curtains Tempur-Pedic bed Down duvet - 291 sq ft - City view - Sleeps 3 - 1 Double Bed ![Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/33114755.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds 9.2 Wonderful 19 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds LCD TV Free extra futon mattress Blackout curtains Tempur-Pedic bed - 291 sq ft - City view - Sleeps 4 - 2 Single Beds ![Superior Room, 2 Double Beds | Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/30da722e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds 7.6 Good 13 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds LCD TV Free extra futon mattress Blackout curtains Tempur-Pedic bed - 291 sq ft - City view - Sleeps 4 - 2 Double Beds ![Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/0e27bfbc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed 8.6 Excellent 14 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LCD TV Free extra futon mattress Blackout curtains Tempur-Pedic bed Down duvet - 291 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Down duvets, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1550000/1541200/1541172/e85085a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Queen Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available LCD TV Free extra futon mattress Tempur-Pedic bed Down duvet Blackout curtains Eco-friendly toiletries - Sleeps 3 - 1 Queen Bed ## You may also like Ad ![Front of property](https://images.trvl-media.com/lodging/16000000/15550000/15544900/15544814/593fa7ec.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Magnolia Santiago Downtown Santiago - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 304 reviews £244 4 Nov - 5 Nov [](https://www.expedia.co.uk/Santiago-Hotels-Hotel-Magnolia.h15544814.Hotel-Information?chkin=2025-11-4&chkout=2025-11-5&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=f1c6a649-7c91-47b1-b25f-672e3a50533f&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/13000000/12850000/12846900/12846843/74eda8cd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Santiago Kennedy Vitacura - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 804 reviews £98 7 Nov - 8 Nov [](https://www.expedia.co.uk/Santiago-Hotels-DoubleTree-By-Hilton-Santiago-Kennedy.h12846843.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=f1c6a649-7c91-47b1-b25f-672e3a50533f&top_cur=GBP) Ad ![Meeting facility](https://images.trvl-media.com/lodging/20000000/19870000/19860800/19860705/w3840h2557x0y3-2eacfebd.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Las Condes Santiago Las Condes - 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Airport Terminal by IHG Pudahuel - Pool - Hot tub - Spa - Parking included 9.0 Wonderful 1,398 reviews £151 1 Dec - 2 Dec [](https://www.expedia.co.uk/Santiago-Hotels-Holiday-Inn-Santiago-Airport-Terminal.h1738554.Hotel-Information?chkin=2025-12-1&chkout=2025-12-2&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=f1c6a649-7c91-47b1-b25f-672e3a50533f&top_cur=GBP) Ad ![Interior detail](https://images.trvl-media.com/lodging/39000000/38850000/38848800/38848761/af67072f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ola Santiago Providencia, Tapestry Collection by Hilton Providencia - Pool - Kids pool - Parking included - Free WiFi 9.4 Exceptional 647 reviews £85 8 Nov - 9 Nov [](https://www.expedia.co.uk/Santiago-Hotels-Ugo-Hotel.h38848761.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=f1c6a649-7c91-47b1-b25f-672e3a50533f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Mercure-Santiago-Centro.h1541172.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Mercure-Santiago-Centro.h1541172.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.44273%2C-70.64541&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Tqzqg-draMheI_ey99JouFp9Iro=) Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000 #### What's nearby - Santa Lucia Hill - 1 min walk - 0.1 miles - Barrio París-Londres - 5 min walk - 0.3 miles - Lastarria District - 8 min walk - 0.4 miles - Plaza de Armas - 8 min walk - 0.5 miles - Palacio de la Moneda - 11 min walk - 0.6 miles #### Getting around - Santa Lucia Station - 3 min walk - Parque Almagro Station - 18 min walk - Santiago (SCL-Arturo Merino Benitez) - 21 min drive #### Restaurants - ‪Dominó Santa Rosa - ‬1 min walk - ‪Da Dino - ‬2 min walk - ‪McDonald's - ‬1 min walk - ‪Café San Isidro - ‬3 min walk - ‪Las Tinajas de Villa Alegre - ‬2 min walk ## About this property ### Mercure Santiago Centro Hotel near Pontifical Catholic University of Chile Located close to National Archive and San Francisco Church, Mercure Santiago Centro provides a poolside bar, a terrace and a garden. The on-site international cuisine restaurant, Amaranto, offers breakfast, lunch, dinner and children's meals. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - A seasonal outdoor pool, along with free cabanas - Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Express check-out, meeting rooms and tour/ticket information - A vegetable garden, a computer station and a 24-hour front desk - Guest reviews speak highly of the helpful staff and location Room features All 142 rooms boast comforts such as laptop-compatible safes and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with rainfall showers and eco-friendly toiletries - 32-inch LCD TVs with cable channels - Daily housekeeping, desks and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/28000000/27010000/27000200/27000171/f9057530.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Capital Bellet Providencia - Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 831 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=27000171&PinnedHotelID=27000171&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/10000/1500/1496/b4c00de4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Almacruz Hotel y Centro de Convenciones Downtown Santiago - Pool - Breakfast included - Parking included - Free WiFi 8.2 Very good 602 reviews £62 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=1496&PinnedHotelID=1496&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/110000000/109700000/109695200/109695107/f5f772f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel HW Express Downtown Santiago - 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9 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=38848761&PinnedHotelID=38848761&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Covered parking on site (CLP 7,360 per day) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CLP 12,376 for adults and CLP 12,376 for children - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Amaranto - Cobre - Nimbus ### Things to do - 24-hour gym - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 8,019 square feet of conference space - Business centre - Computer station - Meeting rooms ### Outdoors - Free pool cabanas - Garden - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Braille/raised signage - No lift - Smooth flooring in public areas - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 17 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2007 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free extra futon - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Connecting rooms available - Desk - Eco-friendly toiletries - Iron/ironing board on request - Laptop-compatible safe - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: CLP 49000 Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CLP 45000, per pet, per day, plus a deposit of CLP 45000 per day Up to 10 kg per pet Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CLP 12376 for adults and from CLP 12376 for children - Airport shuttle fee: CLP 25000 per vehicle (one-way, maximum occupancy 3) - Covered self-parking fee: CLP 7360.00 per day - Pet deposit: CLP 45000 per day - Pet fee: CLP 45000 per pet, per day - Late check-out fee: CLP 49000 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a security system This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The seasonal pool will be open from October to April Pool access available from 10:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Mercure Centro Hotel Santiago Mercure Santiago Mercure Santiago Centro Santiago Centro Caesar Business Hotel Santiago Caesar Business Santiago Centro Hotel Santiago Mercure Santiago Centro Hotel Caesar Business Hotel Santiago Mercure Santiago Centro Hotel Mercure Santiago Centro Santiago Mercure Santiago Centro Hotel Santiago ## Frequently asked questions ### Does Mercure Santiago Centro have a pool? > Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 8:00 PM. ### How much does it cost to stay at Mercure Santiago Centro? > As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Santiago Centro on 23 Nov 2025 start from £46.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Santiago-Hotels-Mercure-Santiago-Centro.h1541172.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Mercure Santiago Centro pet-friendly? > Yes, Mercure Santiago Centro allows pets with a maximum weight of up to 10 kg per pet. There's a deposit of CLP 45000 per day and a fee of CLP 45000 per pet, per day. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Mercure Santiago Centro? > Self-parking is available for CLP 7360.00 per day. ### What time is check-in at Mercure Santiago Centro? > Check-in start time: 3:00 PM; check-in end time: midnight. ### What time is check-out at Mercure Santiago Centro? > Checkout is at noon. Late checkout is available for CLP 49000 (subject to availability). ### Does Mercure Santiago Centro provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CLP 25000 per vehicle applies. ### Where is Mercure Santiago Centro located? > Located in Downtown Santiago, this hotel is within a 5-minute walk of San Francisco Church, National Archive and Pontifical Catholic University of Chile. Barrio París-Londres and Santa Lucia Hill are also within 5 minutes. Santa Lucia Station is only a 3-minute walk and University of Chile Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure Santiago Centro Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.2 Location ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 435 8 - Good 380 6 - Okay 113 4 - Poor 39 2 - Terrible 34 ### 8/10 Good #### Gyan 18 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel ##### Gyan Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Eduardo 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very central location. Most city landmarks at walking distance. Friendly staff. ##### Eduardo Stayed 2 nights in Oct 2025 ### 8/10 Good #### Wai Moon 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Wai Moon Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Juan 16 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente location and beautiful hotel ##### Juan Stayed 3 nights in Feb 2023 ### 10/10 Excellent #### Svilen 8 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel but they bolt the front door after sunset ##### Svilen Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### NORMAN 15 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice front desk personnel. ##### NORMAN ### 10/10 Excellent #### Marie-Pierre 10 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location, safe The hotel is modern with friendly, english speaking staff at reception. Nice breakfast buffet. Pool and bar on the 5th floor terrace. Well siruated to explore on foot. You can coordinate an airport transfer for 29 000. ##### Marie-Pierre Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Karla 15 Nov 2023 Liked: Cleanliness, amenities, property conditions & facilities The location is perfect for exploring the city by public transportation and on foot as it is next to a metro station & many bus lines. Lots of restaurants close by and walking distance to the cathedral & parks. ##### Karla Stayed 2 nights in Nov 2023 ### 8/10 Good #### Oyaima 30 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location, Great Staff & Amenities Hotel is a little older so it shows but do not let that fool you. The hotel provided great service from checking in, breakfast food, amenities and employee's friendliness. Plus, the location of this hotel is perfect! So many things to do, great food and local shopping. We enjoyed our stay and would return. ##### Oyaima Stayed 5 nights in Nov 2022 ### 4/10 Poor #### Vikas 30 Mar 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Housekeeping was pathetic ##### Vikas Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Neil 16 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best value in Santiago. The hotel is in a very convenient location literally across the street from Santa Lucía Hill. Staff is great. Amazing water pressure in the shower. ##### Neil Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### James 21 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and flexible. Air conditioning worked well. The bed was firm. Good value for the money. ##### James Stayed 3 nights in Feb 2024 ### 8/10 Good #### Steven 11 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is right in the heart of Santiago. It was convenient to many points of interest. There was security at the front door at all times. It felt very safe. ##### Steven Stayed 1 night in Feb 2024 ### 8/10 Good #### Pavel 15 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself is of a good value but the sidewalk area around the hotel and surrounding area is a bit bleak, not the hotel's fault by any means. The staff was very nice and professional. ##### Pavel Stayed 1 night in Sep 2023 ### 8/10 Good #### Verified traveller 1 Dec 2024 Liked: Staff & service, room comfort #### Overall ok stay Central location but bit dodgy outside. Nice shower but had mould on ceiling. The pool was nice to chill by. It gets sun from around 11am until 4pm for sunbathing. They have a bar there as well which does food. The cleaning of the rooms is really bad. Big sized room ##### Verified traveller Stayed 4 nights in Nov 2024 ### 8/10 Good #### CHUNG-YUEN JOHNNY 26 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good service ##### CHUNG-YUEN JOHNNY Stayed 2 nights in Jan 2023 ### 4/10 Poor #### Edward 27 Feb 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities the rooms were very nice. only two elevators and only one worked when i arrived. I was promised an early checkin but when I arrived at 9am to early checkin I was told they were overbooked and couldn't accommodate me. i was exhausted from an overnight flight and wanted to rest. this was not how i wanted to start my few days off ##### Edward Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Heather 10 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Strange ( or lack of) coffee for the kettle in our room. An improvement would be to add a couple of pouches of coffee every day to our kettle area… I was very impressed by the free coffee provided at the reception area very early in the morning for people leaving early or on early guided tours! Good reception staff ##### Heather Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Felipe 20 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### . Boa ##### Felipe Stayed 9 nights in Sep 2024 ### 6/10 Okay #### Marla 24 Dec 2023 Liked: Staff & service #### Need up-grades. Sheets too small for bed. Rooms need some fixing up. Staff friendly & helpful. ##### Marla Stayed 3 nights in Dec 2023 ### 8/10 Good #### Dylan 24 Mar 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities It was dirty ##### Dylan Stayed 2 nights in Mar 2024 ### 8/10 Good #### Hui Kan 12 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Stay for 2 nights, only provide 2 nestle coffee pods. When asking extra, they said there are only 2 free for the 1st day and we have to purchase coffee at their restaurant. We travel around and this is the first time stay in a hotel without in room coffee. Request toilet paper but received bath towel instead.😅 But very good front desk and security guard👍 ##### Hui Kan Stayed 2 nights in Apr 2024 ### 4/10 Poor #### Jo 20 Oct 2024 Disliked: Staff & service Not the best start to my stay - despite informing the hotel that my arrival would be from about 2pm, when I arrived at 2.15pm I was told that my room wouldn’t be available until exactly 3pm but this would give me time to buy lunch. Definitely not what I needed after almost 24 hours of travelling from the U.K. when all you want is a shower and a change of clothes. Just felt like I was being stalled so I’d buy lunch in the hotel whilst I waited. Whilst I was eventually able to get into my room just after 2.30pm it wasn’t the best start to my stay. Otherwise hotel is ok and right by a metro station. Though a walking tour guide said the area wasn’t that safe for tourists so wasn’t a relaxing stay. ##### Jo Stayed 2 nights in Oct 2024 ### 8/10 Good #### Dr. Christian 19 Oct 2025 Liked: Staff & service Liebe Menschen😊 ##### Dr. Christian Stayed 19 nights in Sep 2025 ### 10/10 Excellent #### Flor 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El hotel muy bonito, sin embargo la zona por la noche bastante peligrosa. 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