Economy Quadruple Room, Shared Bathroom, Tower | View from room
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Reviews of Hostel Union

2 out of 5
Hostel Union
Roman Diaz 186, Providencia, Santiago, RM

Reviews

6.4
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay; overcharge you & no heat
I’m disappointed because I stayed 1 night and placed it for 3 nights in Orbitz. When I left they overcharged me & told me I had to pay more and ecterca. Disappointed plus no heat; super cold there. Breakfast 3 slices of bread & coffee. The coffee was okay but the rest was disappointing. I complained to Orbitz about the Hostal Union overcharge. Plus I showed them the receipt of what I paid. Bad experience.
Stayed 3 nights in Jun 2018
Response from Alvaro Urbaez on 19 Aug 2018
Hi Karla, we're very sorry about your bad experience. Efectively, you were overcharged, it was an error commited by the receptionist, and was solved by sending to you the refund.. Regarding the cold, you arrived just staring the winter, and heater for that room was bought a week after your stay. We apologize to you by this.

4/10 Poor

MARCELA

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Álvaro on 17 Oct 2019
Hola Marcela, nos gustaría saber en qué se basa la calificación que nos has dado; puesto que durante tu estadía de una noche para tres (3) personas, no tuvimos de ustedes ninguna queja.

8/10 Good

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Dimas

Liked: Staff & service, property conditions & facilities, room comfort
Valor justo para os serviços prestados.
O Hostal fica numa região boa na Providencia. Perto de restaurantes, supermercados, etc. Próximo da estação do Metrô e de ônibus. Local silencioso. Café da manhã simples, mas justo pelo valor da estadia. O atendimento é muito bom. O prédio é antigo e precisa de melhorias para dar um melhor atendimento aos hóspedes. Eu conversei com os proprietários e eles ficaram bem interessados em resolver para dar um melhor atendimento.
Stayed 3 nights in Sep 2018
Response from Leonor on 24 Sept 2018
Dimas, Muchas gracias por habernos escogido y por tus comentarios y observaciones tan asertivas. Seguiremos en la búsqueda de hacer del Customer experience algo natural en nuestro servicio. Esperamos que sigas en tu viaje de vida, saboreandola. Por nuestra parte, tendremos en cuenta tu filosofía para apreciar más cada momento y prepararnos para el futuro.

10/10 Excellent

Fidel antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
La estadía fue muy buena , el barrio también , cerca del metro , el cerro San Cristóbal , harto comercio .
Stayed 2 nights in Feb 2018
Response from Hostal Unión on 14 Feb 2018
Fidel, Nos alegra que te haya gustado tu estadía y la zona. Te esperamos para quieras volver! Saludos