Very nearly paradise...
A fantastic hotel - perfect if you are looking to get away from it all and truly relax. Spectacular views of the coastline and beautiful grounds. We could not fault the staff who were so helpful and the food was excellent.
However, a few very basic things could have improved our experience, and unfortunately judging from other reviews, they are common problems… The management really needs to address these issues:
1. Soft drinks are extortionately expensive. 5 euros for water and 7 euros for a slushie (frozen water!) is far too much, especially when you cannot drink the tap water at the resort, temps are nearing 40 degrees, and there is no shop nearby. Where most of the guests come from, water is free!
2. The hotel was clearly over-booked and there were not enough sunbeds for everyone. We spent the first day of our holiday sitting on chairs. Soon learnt you have to get up before 8am to save a bed or you miss out!
3. I’d carefully selected the room we wanted based on reviews from other guests. Upon arriving we were sent to a completely different room - an Apartsuite in a new purpose-built block at the other end of the resort - boring, soul-less and far from everything. We were told the hotel was fully booked so we’d been 'upgraded' - it was awful frankly and well below our expectations. The following day we were finally moved to the lovely room we’d booked. Fine after that but a disappointing start to the holiday. It seems others had a similar experience...
Comment from Hotel Management
14-Aug-2017 by Guest Service Hotel Maritim Galatzo, Hotel Management
Thank you for your preference in selecting Maritim Galatzo Hotel for your holiday and for sharing your review through Expedia.
It is a pleasure to know that we were able to meet your expectations during your stay, as our guests’ satisfaction is our most important goal. In addition, we truly appreciate your kind comments about the staff, food and the Spa area, as we daily strive and improve in order to provide you with the best experiences.
It would be a pleasure to welcome you again at Maritim Galatzo.