Outdoor pool
Check availability

Reviews of Hotel DC Boutique & SPA

3.5 out of 5
Hotel DC Boutique & SPA
Carretera Costera KM 143, s/n, Puerto Escondido, OAX

Reviews

7.8

Good

Rating 10 - Excellent. 111 out of 276 reviews" "
Rating 8 - Good. 81 out of 276 reviews" "
Rating 6 - Okay. 43 out of 276 reviews" "
Rating 4 - Poor. 20 out of 276 reviews" "
Rating 2 - Terrible. 21 out of 276 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service
Overall ok,but a bit expensive for what it was. No hot water, luckily it was hot enough to be ok. One thing I did appreciate was that we could use pool even after we checked out.
Stayed 1 night in Apr 2024
Response from Recepcion on 8 Apr 2024
Hola buenas noches, muchas gracias por su calificación para nosotros es muy importante.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel DC on 1 Mar 2024
Hola que tal Buenos días, gracias por tomarse el tiempo de calificarnos como Hotel. Estamos todos como equipo trabajando en las mejoras y tener más productividad para que en su próxima visita sea de su total agrado.

4/10 Poor

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is not easily accesible to the beach. There is no restaurant although they advertise a restaurant. We were charged 50 pesos for ice to take to our room. It is right on the 200 highway. So super busy and dangerous and loud.
Stayed 4 nights in Feb 2024
Response from Recepcion on 1 Mar 2024
Hola que tal buenos días, en nuestra plataforma esta especificada que no contamos con servicio de restaurante, en ningún momento se le ofreció el servicio de restaurante, de igual forma esta especificado que estamos a orillas de carretera 200, las caracteristicas estan especificadas en nuestro anuncio, lamentamos que haya pasado ese disgusto, pero nuestras atenciones fueron las más adecuadas a su estancia.

6/10 Okay

Dora

Stayed 1 night in Feb 2024
Response from Hotel DC on 21 Mar 2024
Hola que tal buenas noches, muchas gracias por el tiempo que se tomó en calificarnos, trabajamos arduamente de la mano con nuestro equipo de trabajo para mejorar en todos los aspectos.

2/10 Terrible

Cameron, Milton

Disliked: Cleanliness, amenities, property conditions & facilities
Staying here was an absolute nightmare, starting from check-in to the process and now to the process of refund from Expedia. There was no concierge at time of check-in, I had to wait 15 minutes of which I was just trying to drop my bags off to make a dinner/salsa class with friends. When given a room key I had no door handle and the room key didn't work. Then the concierge told me I'd have to get them every time to access my room (not acceptable) I went out for the evening then returned. There was no hot water(the purpose of me booking a hotel in Mexico) then there was also no internet access in my room - the staff had to give me backend access to their private network which I could only access in their lobby. I then shower and go to use the most disgusting hotel towel I've ever seen. At this time it's around 2am that I fall asleep to be awoken at 6am from some of the worst road noise I've ever heard. I vacated the hotel by 7am informing them I'd be requesting a refund through expedia. Now that process has also been a disaster. Expedia hasn't been able to reach the hotel for days, then upon doing so the hotel hung up on them. Expedia is informing me they can't issue any refund unless from the hotel. How this property is listed on Expedia is mind boggling. I have photos and videos of all I experienced and both the hotel and Expedia couldn't care less. Do not book this hotel if no matter the price.
Stayed 2 nights in Feb 2024
Response from Recepcion on 22 Feb 2024
Que tal buen día, lamentamos lo sucedido durante su estancia, en su momento hicimos todo lo posible por resolver lo sucedido en su habitación y darle una segunda opción de cambio de habitación, lamentablemente usted no aceptó y decidió abandonar la habitación a primeras horas en el segundo dia de hospedaje. De antemano pedimos unas sinceras disculpas por el disgusto pero hacemos lo posible por resolver en el momento.

10/10 Excellent

Yareli

Stayed 1 night in Jan 2024
Response from Recepcion on 13 Feb 2024
Hola que tal buenas tardes, agradecemos que se haya tomado el tiempo para dedicarnos esta calificación que para nosotros es muy importante, le agradeceria si nos especificara cuales han sido sus disgustos o detalles, para así nosotros como Staff y como Hotel mejorar nuestros servicios.

10/10 Excellent

Jaqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Recepcion on 14 Feb 2024
Agradecemos su puntuación hacia nosotros, esperemos regrese pronto para brindarle una confortable y agradable estancia! Feliz noche!

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Cumplen con lo que proponen, excelente opción. Muy cerca de Zicatela, algo alejado de la punta
Response from Recepcion on 14 Feb 2024
De parte del hotel y trabajadores le agradecemos por su puntuación Sr Marco, nos anima ya que vemos el resultado de nuestro esfuerzo! para ustedes nuestros huéspedes. Esperemos regrese pronto!!

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet room amd the bed was one of the most comofrtable ones my wife and I have slept on.
Stayed 3 nights in Nov 2023
Response from Recepcion on 27 Nov 2023
Thank you very much for your comment Mr Edwin. We look forward to seeing you soon and we will make sure that your stay is better and more comfortable!

4/10 Poor

Yasmin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was falling apart needs a lot of work done. Wouldn’t stay there for the price I paid.
Stayed 3 nights in Oct 2023
Response from Recepcion on 28 Oct 2023
Buenos dias Srita Yasmin, le agradecemos su comentario. Trabajaremos en esas debilidades para darle mejor atención y comodidad a nuestros huéspedes!

4/10 Poor

Marcin

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Service wasn't the greatest. Before arriving at the hotel I asked for three towels, to the pool and the shower. That wasn't prepared. Fur to the fact that the balcony door didn't close it was very noisy in our room. Shower drain cover completely loose. I reported these issues to expedia right away. Thankfully Expedia jumped on the ball and told us they will look into this. Day 2 of 7. Expedia told us to wait as they are trying to resolve this issue. All I wanted was to check out early. Anyway, oong story short, the hotel didn't do anything about it, just as Expedia. Nothing was done. Horrible service from both companies.
Stayed 6 nights in Oct 2023
Response from Hotel DC on 15 Oct 2023
Lamentamos lo ocurrido, estamos trabajando en ello, por cuestiones de trabajos interiores que no esta dentro de las manos de nuestro personal, hicimos todo lo posible para que su estancia con nosotros haya sido la mas comoda, los ruidos que se escuchaban son inevitables ya que nos encontramos a orilla del boulevard.

10/10 Excellent

Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My staying with This hotel was outstanding I will stay again any time
Stayed 1 night in Sep 2023
Response from Hotel DC on 24 Sept 2023
Buen dia, muchas gracias por escogernos, fue un placer atenderle esperamos su regreso pronto.

4/10 Poor

Laura

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Front desk staff was great. Unfortunately the switch for one of the beside reading lamps was broken, so the light could not turned off!! I arrived late to the hotel, around midnight because of flight delays. I didn’t notice the switch on the light was broken until I was ready for bed around 1:30am. By then I was in my pjs and very tired and took the decision to not go to the front desk to complain- I didn’t even know if there was another room they could move me too. I put a t shirt over the light and went to sleep. The next day I asked if they could do a late check out - 1 hour- and they asked for 100 pesos. Usually this would have been no problem but I didn’t feel like it was fair since they knowingly rent out a room with a broken light (no way they didn’t know, looks like it has been broken for awhile). Total turn off. Manager said since I didn’t come and let the front desk know at 1:30am there was nothing they can do. Please fix your rooms. Absolutely ridiculous situation.
Stayed 1 night in Sep 2023
Response from Hotel DC on 7 Sept 2023
buenas tardes lamentro mucho este incidente, en primer lugar el gerente no es hombr,e es mujer, le pido disculpas si alguno de los empleados le dio ese trato, ya que la gerente no se encuentra en ese horario. pondremos mas atencion en esas cuestiones.

4/10 Poor

Yaakov

Stayed 3 nights in Aug 2023
Response from Recepcion on 7 Nov 2023
Gracias por su puntuación, nos gustaría saber sus inconformidades para trabajar en nuestras debilidades y asi poder hacer mas confortable su proxima estancia con nosotros!

10/10 Excellent

Fernando, Burien

Stayed 1 night in Aug 2023
Response from Hotel DC on 14 Sept 2023
buenos dias, agradecemos sus estancia con nosotros deseamos que haya sido de su total satisfacción, lo esperamos pronto.

10/10 Excellent

Maria, NORTH LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place to stay in Puerto
Stayed 3 nights in Jul 2023
Response from hotel dc on 14 Jul 2023
GRADECEMOS SUS ESTANCIA CON NOSOTROS, SOBRE TODO SUS COMENTARIOS NOS ALIENTANA SEGUIR BRINDANDO UN MEJOR SERVICIO

8/10 Good

CRISTINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and good facilities
Stayed 3 nights in Jun 2023
Response from Hotel DC on 7 Jul 2023
Thanks Cristina

2/10 Terrible

maria

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
HI t no
Stayed 5 nights in Jun 2023
Response from Hotel DC on 7 Jul 2023
Gracias Maria

6/10 Okay

Steve

Stayed 1 night in Jun 2023

10/10 Excellent

William, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper friendly staff. New property, very clean. Rooftop pool was nice in the evening with a view of the ocean.
Stayed 1 night in Jun 2023
Response from hotel dc on 17 Jun 2023
BUENAS TARDES AGRADECEMOS SU ESTADIA CON NOSOTROS, FUE UN PLACER ATENDERLE Y QUE HAYA QUEDADO SATISFECHO CON NUESTRO SERVICIO. LO ESPERAMOS PRONTO

10/10 Excellent

luis

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from hotel dc on 17 Jun 2023
MIL GRACIAS POR SU VISITA, ESPERAMOS CONTAR NUEVAMENTE CON SU PRESENCIA CON NOSOTROS

4/10 Poor

Sung Eun

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel - not valuable hotel
1. No WiFi- has wifi but mostly time no conected 2. Shower- no hot water 3. No restaurant- I just knew no restaurant service. Nearly hotel nothing to eat. 4. Big noise from outside
Stayed 1 night in May 2023
Response from hotel dc on 9 May 2023
buen dia, lamentamos que su estancia no haya sido tan grata, una de las problematicas de puerto es la falla constante del internet, esperamos nos pueda dar la oportunidad de darle un mejor servicio

4/10 Poor

Alicia

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from hotel dc on 17 Jun 2023
GRACIAS POR SU CALIFICACION NOS AYUDARA PARA MEJORAR NUESTRO SERVICIO

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and ocean view from there was amazing! Bed and pillow were comfortable. Only thing I didn’t like was there were no blankets (sheet only) and bathroom faucet was loose and needs fixed.
Stayed 4 nights in Mar 2023
Response from Hotel DC on 28 Mar 2023
agradecemos su estancia con nosotros, pondremos mas atencion en esos detalles

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very cordial and clean. Easy access walking to Zicatela. For sure request a room OFF the street. Our king room fronted the street and the traffic noise kept us awake.
Stayed 1 night in Feb 2023
Response from Hotel DC on 1 Mar 2023
Agradecemos su estancia, ojala en su proxima visita la habitacion que le sea asignada sea de su entera satisfaccion ya que contamos con habitaciones traseras para mejor descanso y menos ruido

4/10 Poor

Veronica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room smell pretty bad coming from the bathroom sewer. The location is not good at all, it is in the middle of Puerto Escondidos "highway", so you can't really walk anywhere. Don not recommend, I think price/quality ratio is ABSURD.
Stayed 4 nights in Feb 2023
Response from Hotel DC on 1 Mar 2023
Gracias por sus comentarios pondremos mas atencion en esa parte de nuestro servicio. Agrademos su estancia

6/10 Okay

JOSE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing boutique about the hotel or management. Very disappointing
Response from Hotel DC on 1 Mar 2023
Lamentamos que nuestro alojamiento no haya cubierto sus espectativas. Agradecemos su estancia con nosotros.

4/10 Poor

David

Disliked: Staff & service, amenities, property conditions & facilities
When I went searching for a hotel in Puerto it was important to me to find a hotel with an on-site restaurant, and easy access to the beach front ("easy access" does not have to mean on the beach.) The listing for this hotel clearly stated that there was a restaurant on site, and showed a number of photos of a small but nice looking restaurant. It also says that the hotel is a 6 minute walk to the beach. Bottom line...NO operating restaurant on site, and the 6 minute walk to the beach includes having to dodge 4 lanes of traffic with NO crosswalks (after that the trip to the beach gets no easier, and ends at the far end of the beach with nothing but sand dunes.... Also, the sliding glass patio door to my balcony had cracks running from top to bottom and fully from one edge to the other. I don't care what country you're in, this is dangerous. When I talked to the hotel mgr I was told there had been a restaurant, but no more and after a conversation with her and Expedia there was agreement all around that I deserved a refund. I checked out after just one night, and have yet to receive any of the agreed upon refund. I want to note that I've been travelin in Mexico for 20 years, and you always have to expect a surprise along the way, but this was nothing more then purposeful deception, no traveler deserves that... Note that the hotel has now updated it's listing on Expedia, but beware of other potential surprises....
Response from Hotel DC on 23 Oct 2023
Hola David lamentamos los inconvenientes causados, estamos mejorando para que tu estancia y la de los siguientes huéspedes sea agradable y placentera, su opinión es importante por que eso determina en mejorar nuestra calidad.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was awesome Nice clean rooms Only downside is that there’s no hot water I’d stay there again
Stayed 9 nights in Sep 2022

6/10 Okay

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice staff within walking distance to Zicatela beach. Unfortunately I never had warm water to shower with even after waiting for it for more than 5 mins. I was told by the front desk staff that it take a long time for it to warm up. I dont know but it must be more than 15 mins which is not very environmentally friendly or pleasant for guests. The other thing is that no towels are lend to use outside of the hotel like the beach for example. Other than that its a nice newer hotel.
Stayed 4 nights in Sep 2022
Response from jane on 27 Sept 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Jane

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance from Zicatela Beach and near an Oxxo for late night essentials. A pizza place opened up the day we left, so if you’re tired and unsure of what to eat, options are a pizza place to the right and a taco joint to the left.
Stayed 4 nights in Sep 2022
Response from Greta on 19 Sept 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Greta

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be nice to have nicer restaurants nearby instead of a 10 minute walk.
Stayed 2 nights in Aug 2022
Response from Ammy on 11 Sept 2022
Hi, Michael! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Aug 2022
Response from Ammy on 20 Aug 2022
Hi, Hector! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

TAKASHI

Stayed 2 nights in Aug 2022

10/10 Excellent

Alejandro Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice rooms, various beaches nearby. Nearby food and local shops available. Super friendly staff and local people!
Stayed 4 nights in Jul 2022
Response from Hotel DC on 23 Oct 2023
Hola Alejandro a sido un placer el poder atenderte :) esperamos pronto tu regreso.

10/10 Excellent

Anthony, New York

Stayed 4 nights in Jun 2022
Response from Hotel DC on 23 Oct 2023
Agradecemos sus comentarios, esperemos que su estadía haya sido agradable

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Hotel DC on 23 Oct 2023
Agradecemos sus comentarios, esperemos que su estadía haya sido agradable

6/10 Okay

Amit

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is on the main road and because of that the rooms are pretty noisy.
Stayed 5 nights in Jun 2022
Response from Simon on 18 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Andrea, Plantation

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very pleasant staff and environment.
Stayed 1 night in Jun 2022
Response from Simon on 18 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

10/10 Excellent

Audrey

Liked: Staff & service, amenities, property conditions & facilities
Excellent, i recommend
Stayed 8 nights in May 2022
Response from Recepcion on 23 Oct 2023
Hola Audrey, gracias por compartir tu tiempo con nosotros esperamos pronto tu regreso!

10/10 Excellent

Andrea Dinorah

Stayed 1 night in May 2022
Response from Christina on 28 May 2022
Thank you so much for the positive rating, Andrea! Hope to serve you soon with an amazing stay. Regards, Christina!

10/10 Excellent

Amanda

Stayed 1 night in May 2022
Response from Jane on 21 May 2022
Hi, Amanda! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Enedid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2022

10/10 Excellent

Ana Gabriela

Stayed 4 nights in Mar 2022
Response from Cheshta on 25 Mar 2022
Hi, Ana! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Ivy

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except for the tile around the pool which is very slippery
Stayed 2 nights in Mar 2022
Response from Jane on 22 Mar 2022
Thank you so much for the wonderful rating, Cynthia! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!

4/10 Poor

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Hannah

Travelled with group
Liked: Staff & service, amenities
Hotel was extremely conveniently located to Zicatela (walking distance) and La Punta (quick taxi ride). Also, since there are no Ubers, the staff easily called taxis for us as needed. Staff was great. Room was solid - no frills, but clean and comfortable.
Stayed 3 nights in Feb 2022
Response from James on 4 Mar 2022
Hi Hannah, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, James

6/10 Okay

Grady

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Feb 2022
Response from Cheshta on 18 Feb 2022
Hi, Grady! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Senne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Really nice stay! Nice bed, clean rooms and very nice pool! Only downside is the noice at night, because it’s located next to the main road.
Stayed 3 nights in Feb 2022
Response from Jane on 7 Feb 2022
Thanks for rating us, Senne! Your review made our day. We hope to delight you with our services. Regards, Jane!