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Reviews of Eco-Hotel Nueva Altia

2.5 out of 5
Eco-Hotel Nueva Altia
Domicilio Conocido, Santa Elena, YUC

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 0 out of 51 reviews" "
Rating 4 - Poor. 3 out of 51 reviews" "
Rating 2 - Terrible. 2 out of 51 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

sixto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sixto on 27 Sept 2023
Estimados Sres. Aguero,Muchas gracias por su visita, ha sido un placer servirle y esperamos tengan tiempos bendecidos. Hasta una próxima visita.Saludos,Ana

10/10 Excellent

Aracely

Stayed 1 night in Jul 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Nice, quiet, very safe spot to stay while exploring the area. The hammocks were really nice and the breakfast is outstanding. You should stay here.
Stayed 1 night in Apr 2022

8/10 Good

Barna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we had more time
Nice, spacious, comfortable building / room in a well kept, garden-like environment. The hotel “campus” offers plenty of shaded areas to walk, sit and chat around a table. Very relaxing place. I say it without testing the hammock, the chair and the coffee table on the veranda. The breakfast (coffee, tea, juice, fruits, toast & egg omelet) was tasty and well served. The place has no on site restaurant, but the town of Santa Elena is in five minutes away, where one can find several. My only complain is about the shower. There was a sign in the bathroom suggesting that water is precious, so let’s save it. The message is true, water is scarce in that area. But I run the shower for minutes before I realized that the “hot” water only a few degrees warmer than the cold one: my willingness to save water just went down through the drain. Please improve your water heating system. Maybe a bit bigger solar warmer unit would help.
Stayed 1 night in Mar 2022
Response from Altiana on 31 Mar 2022
Thank you kindly for your comments regarding your stay with us, we appreciate taking time to comment regarding the hot water system which we definetely realize needs improving and we are working towards the matter. Wishing you all the best. Regards, Ana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
A special experience for sure. Clearly an eco-friendly hotel, but not to such an extreme extent that it affects your stay much. A cute place, quite far into the forest. Sheltered and quiet. I had no reception on my phone, but the wifi worked perfectly. Very nice staff. Bring your own towels, because the ones they have don't absorb water and are completely useless.
Stayed 1 night in Feb 2022
Response from Altiana on 31 Mar 2022
Thank you very much for your comments which we certainly appreciate, and definetely will look into the matter of the towels that need improvement. Wishing you all the best. Regards, Ana

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from . on 2 Jun 2021
Dear guest Stephen We appreciate your valuable time to qualify us and we hope shortly to have a new opportunity to serve you. Guadalupe Serna Guest Service.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay on the Ruta Puuc!
Great stay on the Ruta Puuc! Everything was very good..The natural surroundings are very peaceful and the breakfast was good. We stayed 2 nights here coming from Merida. I would definitely stay again. We ate at the corner restaurant right by the main square in Santa Elena both nights. There is also a small store closer to the hotel that sells provisions (beer). The hotel is easy to find.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff concerned about our comfort. They gave helpful and accurate information about local sights and local facilities.
Stayed 3 nights in Feb 2019
Response from Ana on 8 Mar 2019
Dear Guest, Thank you very much for your kind comments regarding your stay. It was a pleasure having you as guest and good to know that you found helpful the information provided. Wishing you the best. Best regards,

10/10 Excellent

RickBeil, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is awesome. A forested oasis. They're completely off the grid: clean well water which we drank straight out of the tap (yes you read that correctly!). solar power for electricity. Grounds are very nice. Breakfast provided by the owners is excellent. Very close to Uxmal ruins (10 min drive), and the town of Santa Elena (5 minute drive). They also do yoga retreats, have a sweat lodge, and my personal favorite was sleeping in a hammock outside of our door listening to the chorus of frogs. It was amazing. Only thing is no AC (presumably because whole place is solar powered). We were here in blazing heat, and though definitely warm I preferred sleeping outside in the hammock which was great - no bugs either, I slept in shorts only.
Stayed 1 night in Jul 2018
Response from Ana on 4 Aug 2018
Dear Mr. Beil, It was a pleasure having you as guests at Nueva Altia, and certainly appreciate your taking the time to comment on your visit. We are happy to hear that you enjoyed your stay and took back good memories in spite of the warm weather (warmest of the year). Wishing you and your family the best. Sincerely, Ana

10/10 Excellent

Pepper, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a pleasant surprise, in going back soon.
My first 2 choices of hotel were full so I tried this hotel and am so pleased I did. It’s a beautiful jungle retreat, a bit hidden, without loud billboards promoting itself. Super clean, friendly staff, WiFi , good breakfast. The staff are locals which was great. At this point only breakfast is offered so be aware you have to go out to dinner or bring snacks. No refer in rooms. Having a car is helpful but not absolutely necessary.. I came by Uber and left by city bus. I’m a solo female traveler and had a relaxed safe visit. Uxmal ruins are worth in visit. Oh yes, this hotel Is less expensive than others.. Thank you Umberto for gathering leaves to make a special tea to help me with my asthma symptoms, it really helped.
Stayed 2 nights in Sep 2017

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Hotel was great, friendly staff and easy check in.
Stayed 1 night in Aug 2017

10/10 Excellent

VIAJERAVERSATIL, MIAMI, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IS DIFERENT, DIRECT CONTACT WITH ECOLOGYH
DIFERENT, BEATIFUL NATURA,IN THE MIDDLE OF THE MONTE. EXCELENT STAFF, EXCELENT BREAKFAST. THE BREAKFAST ROOM IT SO NICE , CURIOUS. THE QUIET AND SILENT ITS GREAT, JUST LISTEIN THE BIRDS, AND SOUNDS THE ANIMALS.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Eco hotel in great location to tour Ruta Puuc
Loved the quiet location. Grounds are lovely. Mayan site in the back is a bonus. Breakfast different each morning and very good. We stayed 4 nights. Good suggestions from Anna on what to see and where to eat dinner.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An evening in paradise
This hotel is like an oasis in the jungle. The cabin-like buildings are beautiful, roomy and surrounded by gorgeous trees, flowers and other plants. The front porch is equipped with a hammock that can also be hung inside the room. A free breakfast was served al fresco and was very good. We didn't have wi-fi inside the room, but it is available at the main reception area. We ate at in Santa Elena at the Pickled Onion, and it was also very good. For those who would like a night in paradise, this is the place.

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and tranquil environment
The staff at Eco-Hotel Nueva Altia is wonderful. We did not have a car with us and one of the staff (Gerry) drove us to Uxmal Archeological site and picked us up. Another gentleman (Umberto) rode his motorcycle into Santa Elena to bring a taxi back for us. So kind and generous with their time. Breakfast was included and excellent. The first morning we had omelettes. The second morning we had traditional yucatan breakfast. Everyone was kind and took excellent care of us. We love the grounds and look forward to going back.

10/10 Excellent

Deborah, Alberta,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Jungle Retreat!
Lovely and quiet place with beautiful grounds and nice small pool. Rooms are wonderful and very clean and well kept up. Architecture is unique! Loved it here. Only short drive to Santa Elena. You would need a vehicle for this place as its a bit off highway.
Several of these each with room on each floor
Beautiful gardens
Beautiful gardens
Balcony upper level

8/10 Good

Horst, Miami, FL

Nice to relax for a couple nights
I would recommend this hotel for travelers who would like to explore the close area of Uxmal. It´s simple and easy going. The owner is very supporting and motivated to help.

10/10 Excellent

Malcolm, Harbor Springs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Eco-hotel in natural surroundings
Nice big clean room in natural surroundings. Very quiet. Full hot breakfast. Pleasant staff. A bit difficult to find but we managed.

10/10 Excellent

M, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice little hotel
Nice, pretty and well taken care of hotel. We stayed for two nights and found it very calm and relaxing - you only hear birds, crickets and (earlier in the evening) frogs. Hotel staff was particularly friendly. The only issue for us was that the hotel kitchen was only open for breakfast, but there's a restaurant 5 minutes away and staff even offered to go to the city to get us some food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco Hotel Nueva Alria - Santa Elena
Overall, an excellent stay in Eco-Hotel Nueva Altia. Amazingly clean and very well appointed hotel rooms. The owner makes you feel like you;re a part of the family. Highly recommended.

10/10 Excellent

Vincent, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forest and Birdsong
Wonderful place- all you can hear is the birds singing in the forest and the crickets chirping. The staff is courteous and always willing to help. The included breakfast was very nice, it consisted of coffee/tea, some fruit, and an omelet. If you are vegetarian, they will make vegetarian food, as we learned.

4/10 Poor

Angel Emilio Suarez

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Problemas serios con el agua en el baño. Todo un problema en el WC y regadera.
Stayed 1 night in Oct 2023
Response from Ana on 20 Oct 2023
Sr. Suárez, Muchas gracias por tomarse el tiempo de comentar sobre su experiencia en nuestro hotel, Una sincera disculpa por las inconveniencias por fallas en el baño de su habitación y nuestro error en asignarsela. Esperamos nos de la oportunidad de servirle en otra ocasión que visite la ruta puuc y podamos ofrecerle su una noche de estancia de cortesía. Un saludo atento,Ana Romerorecepcionaltia@gmail.com

10/10 Excellent

Tania T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!!
El lugar es precioso por su entorno natural, las habitaciones son limpias y básicas pero tienen lo necesario. Las personas que atienden son muy muy amables y reciben con mucho gusto. El desayuno que ofrecen es delicioso. Es ampliamente recomendable porque está cerca de la zona Puuc.
Stayed 2 nights in Oct 2023
Response from Tania on 20 Oct 2023
Estimada Sra. Tania,Muchas gracias por su amables comentarios acerca de su estancia en nuestros hotel. Ha sido un placer atenderles en su visita a la Ruta Puuc.Saludos cordiales,Ana Romero

10/10 Excellent

FLORA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucha tranquilidad y un lugar paravestar a gusto
Stayed 1 night in Jul 2023
Response from Flora on 2 Sept 2023
Estimada Sra. Flora, Muchas gracias por sus comentarios referente a su visita al Eco Hotel Nueva Altia, nos ha dado mucho gusto el que haya disfrutado de su visita.Esperamos tener el gusto de poderle servir en otra visita próxima.Saludos,Ana Romero

4/10 Poor

Juan Manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our room run out of water and that was very unpleasant. They allowed us to use another one from another room, but that was not comfortable. We spent two nights there. There was not cleaning service for the room

2/10 Terrible

Ricardo

Stayed 1 night in Dec 2022

10/10 Excellent

olivier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très belle surprise
très belle expérience : nous avions, à 2 couples, un bungalow à un étage. Parfait, bonne literie, un calme royal, bon petit déjeuner et environnement assez magique
Stayed 1 night in Nov 2022

8/10 Good

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Très agréable
Un endroit agréable et atypique, près des sites mayas à visiter et une halte entre Merida et Campêche
Stayed 1 night in Jan 2022

10/10 Excellent

Morten Hastrup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Christophe

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Séjour très décevant
L établissement est un éco lodge. Il s agit plutôt d un economy lodge plutôt qu un écolo lodge. Il n y avait pas d eau chaude dans la chambre. Les chambres n ont aucun charme et la salle de bains n est pas de bon standing. Par ailleurs, l établissement ne prend pas la carte bleue ce qui est contraignant à notre époque. Enfin, le rapport qualité prix est très mauvais comparé à d’autres hôtels charmants dans la région.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Querido Huésped, on 30 Apr 2021
Estimado Huésped, Muchas gracias por su tiempo y calificación referente a su estancia en nuestro hotel. Nos da mucho gusto que su visita haya sido placentera y esperamos en un futuro la oportunidad de servirle nuevamente. Saludos. Ana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo, silencioso, limpio y con buena atención del personal. Muchas gracias a Lourdes, Remedios, Rolando y todo el equipo.
Stayed 2 nights in Jan 2020

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel reculer dans la jungle, super propre, lit très confortable, personnel sympathique, très tranquille, penser à vous apporter quelque chose a mangé pour souper car ils font juste le déjeuner qui est très bon!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel adorable, le monsieur à la reception est parfait. Hotel en pleine nature, magnifique
Stayed 1 night in May 2019
Response from Nueva Altia on 15 May 2019
Muchas gracias por sus amables comentarios, es un gusto haberlos tenido como huespedes y servirles como se merecen. Atentamente, Ana Romero

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en un entorno muy natural, tan sólo se echa de menos la iluminación para acceder .
Stayed 1 night in Nov 2018

10/10 Excellent

regina y pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente eco hotel para descansar
La estancia en Altia eco hotel fue excelente, el servicio de calidad, las habitaciones están en excelente orden y lo mejor de todo es que no hay ruido. La encargada habla Alemán, francés, inglés y español, así que es perfecto para extranjeros.
Stayed 2 nights in Oct 2017

8/10 Good

Joachim, Weiterstadt

Liked: Cleanliness, staff & service
Hotel in abgelegener Lage aber sauber
Das Hotel entspricht den Beschreibungen, das Zimmer was sauber. Es fehlt der übliche Komfort wie z. B. Klimaanlage, Kühlschrank und Fernsehen. Allerdings gibt es Wifi - was bei der Lage nicht selbstverständlich ist. Es ist in der "Natur" gelegen, das nächste Restaurant ist nicht fern aber man braucht ein Auto (sonst kommt na eh nicht zum Hotel). Beim Verlassen des Zimmers hatten wir einen Skorpion im Zimmer gefunden - was im Nachhinein den Aufenthalt als recht gefährlich erscheinen lässt. Wir haben zwei kleine kinder, welche immer Barfuß gelaufen sind - das hätte böse enden können. wir hatten das beim Auschecken gesagt - es hatte den Mann nicht sonderlich erstaunt - er meinte, dass der Kammerjäger demnächst kommen würde.
Stayed 2 nights in Jul 2017
Response from Altia on 19 Jul 2017
Estimado Sr. Joachim, Agradecemos sus comentarios de sus experiencias durante su visita a Nueva Altía. Le aseguramos que continuaremos poniendo atención a la fumigación de nuestras áreas que es muy importante dado la ubicación en plena selva maya. Nos dió mucho gusto haberle atendido durante su visita a la Ruta Puuc. Saludos, Ana Romero

10/10 Excellent

Sonia, Playa del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
¡Me encantó!
Pasamos una sola noche alejados de la contaminación lumínica, entre la selva, la habitación muy cómoda.
Stayed 1 night in Jun 2017
Response from Altia on 19 Jul 2017
Estimada Sra. Sonia, Muchas gracias por sus comentarios respecto a su visita a nuestro eco hotel, lo cual nos motiva para seguir ofreciendo a nuestros huéspedes una bonita y placentera experiencia. Saludos Ana Romero

8/10 Good

Jean-francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel écologique
séjour de 2 nuits très agréable et calme, accueil chaleureux. Situation en pleine nature. une réserve: pas de verres dans la chambre pas de frigo, pas de sèche cheveux.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Sehr schönes Hotel
Das Hotel ist Top. Personal müsste geschult werden. Wird nur gearbeitet wenn man möchte. Zufahrtstraße muss dringend gemacht werden. Normale PKW riskieren sich an den Steinen aufzuhängen.

8/10 Good

julien, dunkerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cadre sympa
Beau cadre et bonne situation assez proche du site d'Uxmal. Personnel accueillant avec petit déjeuner copieux et bien préparé. Parking sur place aussi. Chambre spacieuse (nous étions 4) et propre. Petite terrasse et Hamac pour profiter.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel charmant à l'écart du monde, séjour parfait
Hôtel charmant dans un jardin luxuriant, petit déjeuner délicieux, service attentive. Mini piscine. Pas de resto mais resto extra à moins d'un km. Voiture nécessaire.
Response from General Manager on 13 Dec 2016
Dear Guest, Thank you for taking the time to comment on our service and the opportunity we had to have you as our guests at Nueva Altia. Kindest regards, Ana

8/10 Good

Maurizio, Bergamo

Liked: Cleanliness, staff & service, room comfort
Hotel posizionato fuori Santa Elena , strada di accesso sterrata buone indicazioni

8/10 Good

MARIOS

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

8/10 Good

Philippe, Montigny le bretonneux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Très beau site quand on aime la nature avec un personnel très chaleureux et à l'écoute du client.

10/10 Excellent

wilberth, df

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Muy buena atención y comodidad. El personal es fantástico

8/10 Good

Eric, Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Bon hotel d'étape pour la visite d'Uxmal
Très calme et agréable, par contre eau froide pour la douche le premier matin (problème de réservoir/chauffage solaire, résolu le lendemain!). Ne pas compter sur la piscine, c'est plutôt un trou d'eau! Bon petit-déjeuner, service sympathique.

10/10 Excellent

Enrique , Guadalajara. Jalisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tranquilisimo
Muy tranquila armoniosa mucha paz conexión con la naturaleza personal muy amable desayuno muy bueno cielo súper estrellado. Habitaciones sencillas pero comodas Excelente concepto. Volveré otra vez