Santa Cruz Holidays from £994

While some equipment were aged, hotel room and equipments in the room were kept clean. However, the bathroom of the public area such as ground level and leobby were not kept clean. Most likely some of the customers not using properly, but I didn’t like it.

Man. I would just like to start by saying this is one of those unexpected experiences. When I visit Tagaytay, I usually stay near the malls and similar areas. I chose to stay here because it was closest to a wedding I was attending. I wasn't expecting much, but my experience has been GREAT from the time I checked in to the time I checked out. Hotel staff was super friendly. I got assistance in checking in my bags, front desk was super nice, helpful, and friendly, and the person assisting with breakfast was nice as well. Housekeeping staff were always checking if we needed anything too. The room was super clean and really spacious. Beds were comfortable and the included amenities were good. Bigger fridge than usual, nice 42 inch Smart TV, and a nice split type aircon was in the room. There's also a heated pool and a small place in the lobby to just chill and have some pastries. Breakfast buffet was decent. I loved their hash browns, dilis (fried small fish), adobo, Korean-style chicken, and their egg station. Parking wasn't shaded, but there were many available stalls, and it felt safe. Hotel was a bit far from the malls, but it allowed for more bonding time with the family. Highly recommended, especially if you're looking for something father away from the busy city life and just want to unwind.

Yo can definitely find something cheaper for the same and even better services For a 5 star hotel, the check in area is too warm. Breakfast buffet is middling . U have to ask for coffee … why can’t coffee be available without asking someone to pour it for you ? And bring your own Splenda as they only have sugar as an option.

hotel itself is visually stunning, would stay here again if I never had to leave the property because when you stay here there's no need to ever leave. lol. also, idk if this just a Manila thing because of the humidity but the room was very... mildewy. I was only there 24 hrs so it didn't bother me though.

The staff are energetic, resourceful, helpful and quick to respond. All my needs were met with excellence and I would highly recommend Shandong residences to all travelers.