We stayed on 28th Dec 2019. Hotel is adjacent to Adlabs Imagica Theme Park & Water Park. Checkin & Checkout queues were long. The checking staff was nice but overstretched due to less staff. The bedroom & bathroom was comfortable and well maintained. The food was very expensive. We had ala carte and it was tasty. Restaurant was also staffed minimally so all the staff, though very courteous, were unable to meet guest expectations.
Comment from Hotel Management
8 Jan 2020 by Novotel Imagica Khopoli, Hotel Management
Thank you for taking the time to tell us about your experience at Novotel Imagica Khopoli.
We have taken sincere note of your feedback on the speed of check in and check -out. We assure you that we will review the areas of concern and work towards immediate rectification of the same.
Thank you for appreciating our food, service, Rooms and most importantly our staff, which are our most valued assets.
Our ala-carte menus offer varied option to cater to our guests and have been designed after extensive guest surveys. The menu has been priced very competitively inline with the offerings. Nonetheless, we humbly accept your feedback and will indeed revisit our A La Carte options.
I hope you will give us another opportunity to serve you better and regain your confidence in Novotel Imagica Khopoli.