We spent 4 nights at this resort and had booked it on hotels.com as the description, photos, and reviews looked fine as the availability for hotels, not hostels, was low at the time due to being very high season.
The hotel experience was disappointing when considering the price of the room at $220 per night. We travelled for two weeks all over Chile and this was the only disappointed place that we stayed at and was also the most expensive.
But first, the PROS: convenient location very close to central area, quiet area,
quick check in and check out, good WiFi service, clean and large swimming pool, some of the staff were very nice and friendly.
CONS: My neighbors on both sides of our room and myself got food poisoning from the hotel breakfast buffet. We are fairly sure it was the yogurt being left out too long in the heat. Also, the breakfast buffet is about 75 percent bread product And not much healthy stuff unless you include the small fruit selection ( the strawberries looked moldy so did not try those). Also, one morning we woke up early as we were doing an all day tour. We arrived at the buffet at precisely 6:27am. The older lady with eyeglasses running the buffet “shoo”ed us away like we were stray dogs scolding us that the buffet did not open until 6:30. We could not believe how rude she treated us. The rooms were very dated, bathtub stained, moulding with paint scratched and falling off, rusty hinges, etc. No soap or TP unless you asked front desk.