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Reviews of The Essentia Hotel - Sma

4 out of 5
The Essentia Hotel - Sma
Calle Mesones #63 Col. Centro, San Miguel de Allende, GTO

Reviews

8.2

Very good

Rating 10 - Excellent. 23 out of 43 reviews" "
Rating 8 - Good. 11 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is so loud I can’t sleep well
Stayed 1 night in Feb 2023
Response from GERENCIA. on 23 Feb 2023
Dear guests, we offer a deep apology for the inconvenience during your stay with us, we have a pretty clear idea regarding your inconvenience. As General Manager, I guarantee that those behaviors have already been taken into account and will not happen again. We invite you once again to your home ESSENTIA LUXURY HOTEL, offering you a 10% discount on your first night.Sincerely, Manuel Diaz

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very centrally located , the staff is very service oriented , and the property is spotless Would highly recommended , I will be staying there in my next trip San Miguel .
Stayed 2 nights in Jan 2023
Response from - on 28 Feb 2023
Thank you for choosing us, we hope to see you back soon, a pleasure.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights at the Essentia over new year’s week and enjoyed our stay. The staff was excellent and very accommodating. They arranged a car to take us from and to the airport and everything was smooth. The complimentary breakfast on the hotel rooftop was a good experience. The negative is that there’s a hotel bar that is never open, so we couldn’t have drinks at our hotel.
Response from GERENCIA on 16 Jan 2023
Mr. James, we are glad to know that your stay was so good, we hope to see you back soon.

6/10 Okay

Roberto

Liked: Cleanliness, room comfort
Disliked: Staff & service
6/10. Expected much more
Our stay was regular. Maybe a 5 or 6 out of 10. We booked this hotel because of the included breakfast, but we were quite disappointed with the overall quality and the pricing as they charged us for the extra beverages and even for an extra ingredient on an omelet, we decided it was not worth it and had breakfast outside the hotel after. On the other side there was never a bathroom carpet despite we asking for it several times, the air conditioner was not working properly either. I think this hotel has great potential but it does not seems that management has the motivation to put it at the same level as other hotels in San Miguel which is quite a shame since the hotel is so pretty on its architecture and rooms.
Stayed 4 nights in Dec 2022
Response from GERENCIA on 5 Jan 2023
Gracias por sus comentarios sr. Roberto,Prestaremos especial atención en los detalles que comenta sobre su habitación para mejorarlos.Respecto al desayuno, el incluido en el paquete de habitación estándar es un desayuno AMERICANO, no manejamos tipo buffet, por lo que todo lo adicional a este desayuno americano se cobra como extrahasta pronto!

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es de los mejores hoteles de SMA, las habitaciones son de lo mejor. Si quieres descansar y olvidarte de todo con toda la comodidad es el mejor lugar.
Stayed 1 night in Aug 2022
Response from Naomi on 29 Aug 2022
Gracias por elegir Essentia, los esperamos muy pronto sr. Rodrigo

10/10 Excellent

Elian

Stayed 1 night in Aug 2022

10/10 Excellent

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very nice and helpful! The place beautiful, quiet and very clean
Stayed 1 night in Aug 2022
Response from GERENCIA on 13 Aug 2022
MUCHAS GRACIAS ESTAMOS PARA SERVIRLES Y LOS ESPERAMOS EN ESTA SU CASA

4/10 Poor

Maria, Reno

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
It’s a beautiful old style hotel however it lacked customer service. No hot water in my shower. I notified the manager however it was not corrected. Free breakfast only consists of one beverage so no refills on your morning coffee 😠 and to eat only one choose of oatmeal or fruits with yogurt. Very upset of the lack of service in this hotel.
Stayed 1 night in May 2022
Response from - on 10 May 2022
Buenas tardes, Srita. Barajas. Lamentamos que su estancia en Essentia no haya sido lo que esperaba. Le pido por favor nos permita redimir el error en su próxima visita. De antemano gracias por sus comentarios, nos ayudan a mejorar día con día.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Only a block from the plaza. The staff is extremely friendly and helpful. The restaurant is very reasonable and the food is very good. We will definitely stay here again.
Stayed 5 nights in Dec 2021

4/10 Poor

Roopa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Would not recommend.
The hotel was not what we expected and definitely not even 3 star. They claimed to have a restaurant and bar but when we reached they said it was opening next year. Two of our rooms had hot water issues. There was water leak in the corridor. There was a sewer type of smell in the bathroom. The linens provided were just bare minimum. There was coffee in the room but a charge for using it. Never heard that before. The communication became a big problem as no one there spoke English. Would definitely not recommend this hotel.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Dagoberto A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best service ever, pity that i don't know the name but the guy that received us, and did our check in and check out is amazing, I would go back to this hotel a million times, in the center of town, restaurant, stores and many places to visit within walking distance, we felt safe , I will recommend this hotel always,,,,
Stayed 3 nights in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing in its structure. When you step foot in it, you feel like you’re stepping into a Roman antique building. While the decor is antique, the facility is remodeled and well-maintained, the AC and heater are very good, water, everything is clean on the inside. The staff are very helpful, they called the laboratory to come and do PCR testing in house for me. They also booked me a taxi for the airport the following day. The quality of breakfast is amazing. The only negative aspects of this facility is that a nearby building is undergoing repair and if you like to sleep in, you will find that after 8 AM you will need some earplugs because of continuous construction sounds nearby.
Stayed 1 night in Feb 2021

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from GRACIAS on 10 Nov 2020
GRACIAS

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good
It was amazing
Stayed 1 night in Sep 2020
Response from ESSENTIA on 10 Oct 2020
Muchas gracias por elegir ESSENTIA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. The staff was extremely helpful, although there were a few times the language barrier led to humorous interactions. Their English was much better than my Spanish!!! The bed was comfy and the decor was fabulous. We did have problems with the TV, but who comes to SMA to watch TV?
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is a beautiful property, and very well located. The problem I had is that the website suggests they have a restaurant and bar on the premises and there was neither.
Stayed 4 nights in Feb 2020
Response from General Manager on 5 Mar 2020
Thank you for your lovely comments! our hotel is brand new and when we open , we had a restaurant and a bar but they decide move out, so now we are working hard in have soon our own restaurant and bar thinking in offer a better service for our guest

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Property lacking some amenities, such as a breakfast area.
Stayed 1 night in Jan 2020
Response from gerente on 4 Feb 2020
Dear guest Thanks for your kind comment. This helps us improve our service, we hope to see you again in this your home. manager Jose Luis Alejo

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was super close to downtown/plaza area. Felt completely safe and comfortable waking around. Such a memorable trip.
Stayed 1 night in Jan 2020
Response from Essentia Luxury Hotel on 2 Feb 2020
Thank you for your lovely comment!! we work so that you, our guest fell happy and make this stay an unforgettable time

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente, las instalaciones, la ubicación, pero sin duda, la atención del personal es extraordinaria Gracias a todos y cada uno de los que nos atendieron De las instalaciones todo lindo, limpio y una inmejorable ubicación
Stayed 2 nights in Mar 2023
Response from Agradecidos on 21 Mar 2023
Muchas gracias por todos sus comentarios es muy agradable saber que el hotel y el servicio fue muy agradable e invitándole a hospedarse con nosotros.

10/10 Excellent

RUBEN, CELAYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2023
Response from Hotel Essentia on 7 Mar 2023
Buenas tardes Sr. Rubén muchas gracias por su comentario estamos para servirle e invitándole nuevamente a regresar con nosotros a esta su casa.

8/10 Good

max

Stayed 2 nights in Feb 2023
Response from Muchas gracias on 20 Mar 2023
Muchísimas gracias por su calificación.

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from GERENCIA on 5 Jan 2023
Buen dia Sr. Guillermo,agradecemos su calificación en Expedia ¿Hay algo que considere debamos mejorar para obtener una mejor puntuación de su parte?

2/10 Terrible

MARTIN BARBERENA

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
No corresponde el servicio con el precio. No hay agua caliente, desperdicias a lo bestia. Aberrante
Stayed 1 night in Nov 2022
Response from Naomi on 27 Nov 2022
Buenas tardes sr. Barberena,Prestaremos especial atención al detalle que comenta del agua calienteGracias por su visita

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

FRANCISCO L.

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from - on 21 Nov 2022
Buen día, Sr. Francisco. Agradecemos el tiempo que se tomó para calificarnos, lamentamos que su experiencia no fuera 100% placentera, sus comentarios nos ayudan a mejorar las áreas de oportunidad. Esperamos que pronto puedan visitarnos nuevamente, deseamos que tenga un excelente día.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Naomi on 3 Jul 2022
Agradecemos su calificación Sr. Ricardo ¿pudiera indicarnos algún aspecto en el que considere debamos mejorar?

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente, el hotel es muy lindo, esta super bien ubicado. El desayuno es bueno.
Stayed 2 nights in May 2022
Response from Pamela on 17 May 2022
Que bueno que le haya gustado el Hotel Señorita Andrea, para nosotros es un placer. La esperamos pronto.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from - on 10 Jun 2022
Buenas tardes Sr. Alejandro, los esperamos de vuelta, para nosotros es un placer.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2022
Response from - on 10 Jun 2022
Buen día Sr. Fernando, lo esperamos de vuelta, es un placer atenderlo.

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Rafael, CDMX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta nuevo, el hotel muy bonito al igual que los cuartos, muy buen servicio y atención
Stayed 2 nights in Sep 2021

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex y Vero
Muy buena opción de alojamiento, solo me parece que la tarifa de estacionamiento para un Hotel boutique debería estar incluida en el precio de la estancia.
Stayed 2 nights in May 2021

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio. Hotel sobrevalorado
La llegada fue mala, estaba el estacionamiento algo lejos y tuvimos que caminar con las maleta, llegando al hotel el personal es muy amable, el jabon y shampoo es de 1era, cama muu bien. El baño es algo incomodo pero se entiende que es boutique. Y por ultimo el desayuno es malo. Creo que el precio de este hotel no deberia exceder los 3000 pesos incluyendo impuestos. Saludos
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel único, con mucha historia, la atención que te brinda el personal es calidad 10/10, la comida que ofrece el restaurante es deliciosa, un lugar recomendado para parejas
Stayed 1 night in Dec 2020

2/10 Terrible

Ricardo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
NO RECOMENDADO
El lugar es bonito. Hasta que te das cuenta que es un hotel abandonado. Nuestra regadera no sirvió por dos días (estuvimos 2 días sin bañarnos) nos cambiaron de habitación el último día m, sin embargo nos dimos cuenta que en ningún cuarto había: espejo largo, burro para planchar, tapete anti derrapante, entre otros detalles que un hotel básico debe tener. Se escucha el ruido de las otras recámaras, conversaciones etc. Definitivamente es un hotel 3 estrellas y no 5 y no concuerda el precio calidad. Al final nos regresaron 2 mil pesos de los 6 mil por noche que habíamos pagado. Súper súper mal el hotel. Jamás lo recomendaría. Es una pena.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable excelente ubicación, equipamiento muy bueno, muy limpio, muy buen servicio,
Stayed 5 nights in Feb 2020
Response from Gerencia on 26 Feb 2020
Muchas gracias por sus comentarios. Nuestro staff trabaja fuertemente para hacer que su estancia sea cómoda e inolvidable

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Por el precio esperaba más cosas del lugar. Por lo que no lo tomaría como opción para la otra
Stayed 3 nights in Feb 2020
Response from gerente on 19 Feb 2020
Estimado Huesped. Gracias. por su amable comentario! le comparto que la segunda etapa del hotel contara con la mejor terraza de San Miguel de Allende, 1 restaurant y 2 bares. en su proxima visita le solicito nos de la oportunidad de servirle nuevamente a como usted se merece. gracias

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Essentia es una super experiencia se encuentra a una cuadra del centro, el servicio exelente desde la llegada des de el valet, recepcionista cuentan con el servicio de estacionamiento lo cual es muy dificil de encontrar y una grata sorpresa una habitacion maravillosa muy comoda, amplia y con todo lo necesario para tener una maravillosa estanca.
Stayed 1 night in Jan 2020
Response from Gerente on 28 Jan 2020
Estimado huésped Gracias por su amable comentario. esto nos motiva para seguir mejorando la atención y servicio que nuestro huésped merece, como anfitriones nos ocupamos en que la estadía de nuestro huésped sea 100% satisfactoria. esperamos verlo nuevamente por esta su casa. gracias

6/10 Okay

Francisco x

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La experiencia no fue muy buena porque no tienen restaurante , ni servicio al cuarto y creo que es algo indispensable para un hotel !
Stayed 2 nights in Dec 2019
Response from Gerente on 6 Jan 2020
Estimado. Huésped Gracias por su amable comentario! nos apena que su estancia se viera limitada por el servicio del restaurante, le comparto que desde el mes de marzo el hotel contara con el servicio de restaurante-bar para brindar una experiencia de satisfacción 100% garantizada, centros de consumo al servicio del huésped. esperando verlo de nuevo por esta su casa para brindarle la atención esmerada que usted se merece. Atte. Jose Luis Alejo Castillo Gerente General.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelentemente bien ubicado la situación muy limpia el personal extremadamente amable el único inconveniente es que el restaurante a uno Abre para desayuno y la habitación que me tocó fue muy pequeña pero si tienen otras habitaciones más grandes
Stayed 2 nights in Oct 2019
Response from Gerencia on 21 Nov 2019
Buen dia. Agradecemos sus comentarios, fue un gusto poder atenderles. Estamos trabajando para tener los servicios faltantes así como los que usted menciona. Con gusto esperamos atenderle próximamente.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, instalaciones nuevas, moderno y lujoso. Inmejorable ubicacion y servicio. Muy recomendable!
Stayed 2 nights in Oct 2019
Response from Gerente General on 10 Oct 2019
Estimado Huesped. Gracias por su amable comentario, esto nos ayuda para seguir mejorando nuestra atencion y servicio, y con mucho gusto lo esperamos nuevamente por esta su casa. Atte. Jose Luis Alejo Castillo