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Reviews of Candlewood Suites San Marcos, an IHG Hotel

2.5 out of 5
Candlewood Suites San Marcos, an IHG Hotel
600 Wonder World Dr, San Marcos, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 324 out of 722 reviews" "
Rating 8 - Good. 193 out of 722 reviews" "
Rating 6 - Okay. 85 out of 722 reviews" "
Rating 4 - Poor. 62 out of 722 reviews" "
Rating 2 - Terrible. 58 out of 722 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Seth

Travelled with family, Business traveller
Liked: Staff & service, amenities
When we were staying there, the elevator broke.
Stayed 2 nights in Apr 2024

10/10 Excellent

ALICIA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Andrew

Liked: Staff & service
Property is in a great location. Room and amenities were definitely subpar for the price paid. Staff tried to be accommodating but even after moving rooms the same issues arose. Non-working TV. AC that didn’t work properly. Not what I would have expected after paying 200.00 USD per night. I’ve had better rooms in Austin paying half as much.
Stayed 1 night in Apr 2024

2/10 Terrible

Zoe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at this hotel many times in the past 8 years. We were always pleased. However this time , there was an unpleasant odor upon entering the front door. The carpets were worn and stained in the hallways. Renovations of rooms on our floor caused noise and hallway clutter. We did not have but two towels in the room upon arrival. We went to front desk to ask for hand towels. The coffee was out of cream and no sugar available. The desk employees were pleasant. We have season football tickets and have enjoyed the stay in the past but Not sure if we will book our upcoming stays at this location.
Stayed 1 night in Apr 2024

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for the price. I wish I had a longer stay to enjoy the kitchenette. There is a microwave and 2 burner elec stove. Also a large fridge. Plenty of room for 2 people.
Stayed 1 night in Apr 2024

4/10 Poor

rupakkumar, victoria

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs some attention. Hallway & room carpet is in worst shape, stains everywhere. Bathrooms needs improvement, no hot water (just warm water). Not at IHG standards.
Stayed 1 night in Apr 2024

6/10 Okay

Denise

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Place smelled and wasn’t like pictures
Stayed 2 nights in Mar 2024

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Sabrina Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean but dated.
Stayed 1 night in Mar 2024

6/10 Okay

Staci

Travelled with partner
Disliked: Property conditions & facilities
The property is dated and in need up an update.
Stayed 1 night in Mar 2024

4/10 Poor

Cornelius

Travelled with family, Business traveller
The price was okay but if we knew the elevator was broken before we got there we would have changed hotels. It was just too late. At our age walking up 4 flights was no picnic.
Stayed 2 nights in Feb 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Feb 2024

8/10 Good

Todd

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Nancy

Liked: Staff & service
Overall the service is good, some inconvenience with the elevators not working.
Stayed 1 night in Jan 2024

10/10 Excellent

Danelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and quiet property. Parking was somewhat limited.
Stayed 1 night in Nov 2023
Response from Donald H. on 28 Nov 2023
Thanks for your feedback, we pride ourselves on guest satisfaction and we hope to see you on your next visit.

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice however no blow dryer in room. Receptionist behind a wall and you had to call Out to get attention for help.
Stayed 1 night in Nov 2023

8/10 Good

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texas Trip
The room was clean and nice to stay in. It was very roomy. Staff was pleasant and helpful. We will stay at this location again if we go back that way.
Stayed 4 nights in Oct 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed
Stayed 1 night in Oct 2023

6/10 Okay

Kacey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

2/10 Terrible

Kara

Stayed 2 nights in Oct 2023

6/10 Okay

Nicole

Travelled with family
Disliked: Amenities, property conditions & facilities
Housekeeping never came to our room and all the toiletries were used when we arrived. Trash still in trash cans
Stayed 2 nights in Oct 2023

2/10 Terrible

ELVIRA

I called 0ct 11 to confirm my reservation. They confirmed. I called Friday Oct 13th in the afternoon to tell them we were going to arrive about 11pm. They said that was fine. We called about 9:00pm to tell them we were going to be even later. They said that was fine. Arrived at 3am and they said the reservation had been canceled 3 days prior. Huh? I was super annoyed.
Stayed 1 night in Oct 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool. Parking lot was really small!
Stayed 2 nights in Aug 2023

4/10 Poor

Geremiah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no one available to check us in when we arrived, carpets everywhere were moist/damp, our room has no shower curtain and tub wouldn’t drain. We aren’t fancy, but basic things should Function when you pay for Lodging- we had two rooms also. The area wasn’t great.
Stayed 1 night in Aug 2023

6/10 Okay

NORA

Disliked: Property conditions & facilities
Didn’t like that they were out of items requested
Stayed 1 night in Sep 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Dorali

Stayed 1 night in Aug 2023

2/10 Terrible

Bessie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty and outdated. The tv was so little. Bathroom tubs have mold around them. Dirty floors. Coffee pots in rooom, 1 pack of coffee for 2 people and no water to make the coffee. They offer free coffee in the area up-front, but I may not be able to go get it. The food for purchsse is so expensive. So you have to go out of the building to get something. Too expensive hotel for what they offer. The outside of the building looks horrible.
Stayed 1 night in Aug 2023

4/10 Poor

Debbie

Stayed 2 nights in Aug 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

RAINNA, HOPE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for 2 beds, got there and only had one queen for 3 people. Called the front desk, staff was rude and told me hotel was overbooked and couldn’t give me what I paid for. Was told I would just have to use the room that was given to me. Found hairs all in the bed so we all had to pile in the bed and sleep on top of everything due to all the hairs . Will never stay there again!!
Stayed 1 night in Aug 2023

4/10 Poor

Irene

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Candlewood was booked almost a month ago. On the morning of our arrival I received a call stating the property was overbooked and we were going to be transferred to their “sister” hotel. No big deal, we just needed somewhere to stay after “move in” day for oldest heading off to college. We ended up staying at Candlewood, our original reservation and it was terrible. The room was dirty; hair on the pillows/ bed, floor in bathroom, and in the tub. We were exhausted so we kept the room but won’t be returning.
Stayed 1 night in Aug 2023

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean room. Very spacious. It’s perfect for a short stay.

6/10 Okay

Evangeline P

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old. Smells musty; rude desk clerk; no batteries in remote for tv; people at swimming pool playing music loudly; you can hear footsteps from rooms above
Stayed 1 night in Aug 2023
Response from Lizzy - Guest Services Manager on 8 Aug 2023
We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is extremely valuable to us, and we are committed to addressing each concern to improve our guests' experience.We are actively working on renovating our property to update its facilities and eliminate any unpleasant odors. Our staff should always be courteous and helpful, and we are taking immediate action to address the issue you encountered with the desk clerk.Regarding the remote control and other amenities, we apologize for the oversight and will ensure that all rooms are thoroughly checked and stocked before guests' arrivals.We understand the importance of a peaceful environment, and we will be implementing measures to ensure that noise disturbances are minimized, especially around the swimming pool area.Lastly, we are taking steps to enhance sound insulation between rooms to mitigate any disturbances caused by footsteps or other noises from above.We appreciate your feedback and hope you'll consider giving us another chance in the future to provide you with an improved and enjoyable stay. Please feel free to contact our management team directly if you would like to discuss your experience further. Thank you for bringing these matters to our attention.

6/10 Okay

Verified traveller

Liked: Staff & service
OK at regular rates
I liked reception, nice, friendly and informative. Hotel is somewhat rundown, bath tub drain got stuck for example and the parking lot badly needs new paint lines. Having a kitchen for meals was nice, though some of the surfaces and utensils were sticky. Cream would have been nice for the provided coffee. I would have rated higher but they were charging over double of their normal rates due to a convention and definitely over priced.
Stayed 2 nights in Aug 2023

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean customer service was good
Stayed 1 night in Jul 2023

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a quiet place to rest and relax. Good location to go different popular locations.The entrance to the hotel was a little difficult to get out into traffic during rush hour.
Stayed 2 nights in Jul 2023

4/10 Poor

Jesse

Disliked: Cleanliness
Opened curtain to find a huge bloody booger with a huge dirt spot on it. Room could of been cleaner. Maid didn’t even come in 2nd day and we did not have the do not disturb sign out. Hotel was very nosey all night. Slamming doors, walking up and down hallways talking loudly & screaming. Just over all not impressed and would not stay here again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 1 night in Jul 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
clean, quiet, comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Joey

Liked: Amenities
The hotel was convenient to everything we wanted to do & it was reasonably priced. Would have been better with breakfast & a second elevator
Stayed 1 night in Jul 2023

10/10 Excellent

Felix

Stayed 1 night in Jul 2023

10/10 Excellent

Rycky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Devorah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Zoe E on 20 Jul 2023
We appreciate your feedback!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel check it staff was polite and knowledgeable.
Stayed 2 nights in Jul 2023
Response from Zoe E on 20 Jul 2023
We appreciate your feedback!

10/10 Excellent

dulce

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with family
Booked a suite w/ 2 queen beds & sofa bed couch. After going to the 1st 2 rooms, we were told they don’t even have that room on property. She said they would give us a Roll-Away cot if they had any, but they’re all being used the 1st night. They provided only 2 towels for our reservation for 5 people. Parking was awful. We Felt like it was a bait & switch due to booking w/ 3rd party.
Stayed 2 nights in Jul 2023
Response from Zoe E on 17 Jul 2023
I apologize for any inconvenience you may have faced during your stay. Please contact the hotel I'd like to discuss this further.

2/10 Terrible

Melinda

Disliked: Cleanliness, property conditions & facilities
Just all around horrible
Stayed 1 night in Jul 2023
Response from Zoe E on 17 Jul 2023
I apologize for any inconvenience you may have faced during your stay. Please contact the hotel I'd like to discuss this further.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Suite
There was no shower curtain. The floor in the kitchen was sticky. The couch bed was like a cloth over springs. The carpet was filmy dirty. Whoever was in the above floor stomped back and forth all night untill 5 am then started back up at 7 am.. we were in a suite and expected things to be a little nicer since we were paying more. ..
Stayed 2 nights in Jul 2023
Response from Zoe E on 17 Jul 2023
I apologize for any inconvenience you may have faced during your stay. Please contact the hotel I'd like to discuss this further.

10/10 Excellent

Kim

Stayed 1 night in Jun 2023