Hotel Mercy

Property class: 2

Choose dates to view prices

Located close to Calle de las Artes and Calle del Café, Hotel Mercy provides free continental breakfast and a garden. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
The current price is £42
includes taxes & fees
8 Nov - 9 Nov

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Single Room

A neatly made bed with a patterned bedspread, two bedside tables with lamps, and a brick-patterned wall.

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

A hotel room with two wooden beds, a balcony with curtains, a painting on the wall, and a tiled floor.

Double Room

  • Lake view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Comfort Single Room

A hotel room with a large bed, a view of mountains, and a balcony with a chair.

Comfort Single Room

7.0 out of 10
Good
(2 reviews)
  • Lake view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

A hotel room with two beds, a wooden floor, a view of the sea, and a balcony.

Family Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

A hotel room with two beds, a balcony with curtains, a small table, and a nightstand with a lamp.

Comfort Double Room

  • 226 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room

A hotel room with two beds, a balcony, and a view of greenery.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two wooden beds, a wooden desk, a mirror, and a bathroom with a sink.

Family Double Room

  • Lagoon view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two beds, a nightstand with a lamp, and a large window offering a scenic view of the sea and mountains.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Double Room

A hotel room with two beds, a nightstand with a lamp, and a window with curtains.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Single Room

A bedroom with a brick wall, a large bed with a wooden headboard, two bedside tables with lamps, and a view of a balcony through a large window.

Comfort Single Room

  • Lagoon view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A wooden bed with a red and white patterned bedspread, two bedside tables with lamps, a wooden bench, and a large window with a view of greenery.

Deluxe Single Room

  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A neatly arranged bedroom with a bed, bedside tables, a chair, and a large window with curtains.

Deluxe Single Room

  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A bedroom with a wooden bed, two bedside tables with lamps, a window with curtains, and a view of greenery outside.

Deluxe Single Room

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

A bedroom with a wooden bed, a wooden desk, a chair, and a nightstand with a lamp.

Deluxe Single Room

  • Garden view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in San Juan La Laguna, Hotel Mercy is in the historical district. The area's natural beauty can be seen at Lake Atitlán and Cerro Tzankujil, while Calle del Café and Calle de las Artes are popular local attractions. La Calle de los Sombreros and Casa Cakchiquel Arts Center are not to be missed. Spend some time exploring the area's activities, including winery tours. Visit our San Juan La Laguna travel guide
Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • A lake surrounded by mountains with a cloudy sky.
    Lake Atitlán
    3 min walk - 0.2 miles
  • Calle de las Artes
    2 min walk - 0.1 miles
  • CHIYA Art Gallery
    2 min walk - 0.1 miles
  • Calle del Café
    2 min walk - 0.1 miles
  • La Calle de los Sombreros
    3 min walk - 0.2 miles

Getting around

  • Quetzaltenango (AAZ-Los Altos)
    120 min drive

Restaurants

  • The Alegre Pub
    4 min drive
  • Chicken Bus
    3 min drive
  • Sublime
    4 min drive
  • Coffee San Juan
    7 min walk
  • Sababa
    4 min drive

About this property

Hotel Mercy

  • Hotel near Lake Atitlán
  • Located close to Calle de las Artes and Calle del Café, Hotel Mercy provides free continental breakfast and a garden. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
  • Smoke-free property
  • Room features
  • All guest rooms at Hotel Mercy include comforts, such as laptop-friendly workspaces, as well as
  • More amenities include:
    • Showers and soap
    • Furnished balconies or patios and wardrobes/cupboards

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Frequently asked questions

Is Hotel Mercy pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Mercy?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Mercy on 8 Nov 2026 start from £42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Mercy?

There is free parking nearby.

What time is check-in at Hotel Mercy?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mercy?

Checkout is at 11:00 AM.

Where is Hotel Mercy located?

Situated in the historical district, this hotel is within a 5-minute walk of Lake Atitlán and Calle del Café. Calle de las Artes and La Calle de los Sombreros are also within 10 minutes.

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Reviews

Hotel Mercy Reviews

8.0

Very good

8.4

Cleanliness

7.2

Amenities

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 31 out of 75 reviews
Rating 8 - Good. 20 out of 75 reviews
Rating 6 - Okay. 15 out of 75 reviews
Rating 4 - Poor. 5 out of 75 reviews
Rating 2 - Terrible. 4 out of 75 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here the hotel is close by to the center of town and close to the lake the restaurants are very close by and the staff is very nice. I got to sit out for the eclipse and the fresh air was amazing sitting outside on the rocking chair. Had parking for the car which is a nice addition since a lot of the hotels don’t have it.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and stay were great overall. Staff was very accommodating
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Disliked: Amenities
The location was good and the room spacious. Breakfast was also good. Had nothing else to offer. Had to request a fan for the room. The bed linens should be updated. No TV or hair dryer in the room.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This hotel is a great option with a top location. The room was big enough, the staff very friendly and the included breakfast was a nice feature. The town is tiny and you can walk anywhere, but we discovered a shortcut behind the property that took us to the pier, that was very useful on our way back to Panajachel.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was great
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room 1 has a good view of the lake and patio furniture for the perfect evening drink.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at Mercy Hotel the staff were very kindly and welcoming to me. I highly recommend you for your next trip in San Juan La Laguna.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice place very quiet. We got there after hours we were able to go in through the back door to the facility. We rang the bell, and the guy gladly came out to help us.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The hotel is nice and customer service is great. One downfall is that you must shower during daylight to get hot water. There is also not much insulation in the walls, and lots of barking dogs around. But for the price its a nice place.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Staff was very nice and hard working. Breakfast was really good included with price of room but you can add to it for additional cost. It was well cooked. Very nice view. It seems they are renovating and expanding hotel. No AC or tv but the view was amazing
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was fine and having the free breakfast was really nice. We needed to communicate with them before we arrived due to a flight delay and we were hoping to get a partial refund for one night as it was refundable before a certain date and we couldn’t arrive on the date planned. However, communication with them was next to impossible, which was really stressful and so we couldn’t change the reservation. It was also really noisy outside the hotel overnight due to things beyond their control like fireworks, roosters, and dogs howling, but worth noting you might want to bring earplugs
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hotel Mercy and would definitely recommend it. The location is excellent—just a short walk from Umbrella Street, the main dock, restaurants, cafés, and other popular attractions around Lake Atitlán. Our room was spacious, clean, and very comfortable. The hotel grounds and gardens are beautiful, creating a peaceful atmosphere, and the staff was incredibly friendly, attentive, and welcoming. Breakfast was included and offered a nice variety of options. The only thing we wish had been made clearer before booking is that the rooms do not have air conditioning or a television. Fortunately, the weather in the area is cool, especially at night, so we never actually needed A/C. However, as travelers who are used to hotels offering air conditioning, it was surprising to arrive and find that it wasn’t available. The hotel also offers free parking, which we appreciated. My only suggestion would be to improve the appearance of the entrance and parking area, as it could benefit from being paved or better landscaped to match the beauty of the rest of the property. Additionally, a couple of the outdoor furniture pieces, while beautiful, needed minor repairs because some nails were exposed. It was great to see that the hotel is expanding and continuing to grow, which speaks well of its future. Overall, we had a great experience and would happily stay here again.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and tasted great. Very peaceful place nice view.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except we couldn’t find any one at the front desk. No television. Breakfast was very good and the excellent services. Closed to everything
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is in an awesome area, walking distance the main strip, calle de las sombrillas, calle de los sombreros and many restaurants. Only downside about the room is that their beds are firm, and I mean hard as a rock. Pillows were too shallow, didn't get mush sleep, very uncomfortable beds.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean with a really nice view. The breakfast was very good! I wish it was available longer than an hour and a half, but overall it was delicious. The staff didn’t seem to be in very good moods and was very short when it came to helping us with basic stuff. My biggest complain would be the flat pillows and the beds being hard as rocks. My partner and I both couldn’t sleep the first night at all, and after the second night both of our backs were killing us. I wouldn’t stay here again, only because of how uncomfortable the beds were, but overall, everything else was great
Stayed 2 nights in Aug 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are bare and not the cleanest. Hair on the floor and behind the beds. Shower was cold. Door frames are not flush with the door and potentially open to all kind of critters entering the room. We used a towel overnight to try and close the gap. We did not partake in the included breakfast after reading some reviews. No English spoken here but we managed with Google translate. Hotel is under construction and very loud early in the mornings. Gates are locked overnight so we didn't feel unsafe. Wouldn't stay here again and I definitely overpaid for this place.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Complimentary breakfast was good. Room was okay. The hotwater was very slow running due to the shower head being electric (on demand hot water)
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer Service
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The only 2 things, room was very hot day and night, and they are not ready for power outage, if they're able to do something about this I would definitely come back to stay again...
Stayed 2 nights in Aug 2025