Title: Casa Elena by Otium Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3179&destination=San+Juan%2C+Puerto+Rico&selected=102903608&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Casa Elena by Otium ## Photo gallery for Casa Elena by Otium ![Exterior - Casa Elena by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/7cf268aa.jpg?impolicy=resizecrop&rw=598&ra=fit) ![60-inch Smart TV with digital channels, books - Casa Elena by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/f3508506.jpg?impolicy=resizecrop&rw=297&ra=fit) ![60-inch Smart TV with digital channels, books - Casa Elena by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/eced440e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, coffee/tea maker - Casa Elena by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/22b89893.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, coffee/tea maker - Casa Elena by Otium (San Juan)](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/990c834c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Located close to Casino del Mar at La Concha Resort, Casa Elena by Otium has plenty to offer. Guests can connect to free in-room WiFi. ## Reviews 8.6 Excellent ## Popular amenities - Kitchen - Parking included - Free Wi-Fi - Air-conditioning £303 includes taxes & fees 28 Apr - 29 Apr ## Room options ### Check availability for these dates Tonight [Apr 1 - Apr 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 2 - Apr 3](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Premium Apartment, 2 Bedrooms ![60-inch Smart TV with digital channels, books](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/1873ece0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 2 Bedrooms - City view - 800 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ### View all photos for Premium Apartment, 3 Bedrooms ![Fridge, microwave, oven, coffee/tea maker](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/96d43fd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 3 Bedrooms - City view - 1500 sq ft - 3 bedrooms - Sleeps 6 - 2 King Beds and 1 Queen Bed ### View all photos for Premium Apartment, 2 Bedrooms ![60-inch Smart TV with digital channels, books](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/06098bce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 2 Bedrooms - City view - 800 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ### View all photos for Premium Apartment, 2 Bedrooms ![60-inch Smart TV with digital channels, books](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/c5fb0cac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 2 Bedrooms - City view - 800 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ### View all photos for Premium Apartment, 2 Bedrooms ![60-inch Smart TV with digital channels, books](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/db88ea39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 2 Bedrooms - City view - 800 sq ft - 2 bedrooms - Sleeps 4 - 2 Queen Beds ### View all photos for Premium House ![60-inch Smart TV with digital channels, books](https://images.trvl-media.com/lodging/103000000/102910000/102903700/102903608/a2f8493b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium House - City view - 4700 sq ft - 11 bedrooms - Sleeps 22 - 1 King Bed and 10 Queen Beds ## You may also like Ad ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/10000/7200/7143/27939078.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Condado Plaza Hotel Condado - Pool - Kids’ pool - Water slide - Restaurant 8.0 Very good 2,163 reviews £231 includes taxes & fees 15 Apr - 16 Apr [](https://www.expedia.co.uk/San-Juan-Hotels-The-Condado-Plaza-Hilton.h7143.Hotel-Information?chkin=2026-4-15&chkout=2026-4-16&rm1=a2®ionId=553248635209644367&destination=San Juan (and vicinity)&destType=MARKET&latLong=18.465771,-66.115735&searchId=f7536696-1877-4557-8fb4-c8e2debf002e&top_cur=GBP) Ad ![Beach nearby, sun-loungers, beach umbrellas, beach towels](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/800000/793000/792945/41fee7c2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express San Juan Condado by IHG Condado - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Otium-Casa-Elena.h102903608.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Juan-Hotels-Otium-Casa-Elena.h102903608.Hotel-Information) ## About the area Located in Santurce, a neighbourhood in San Juan, Casa Elena by Otium is in the entertainment district and near the beach. While the natural beauty of Condado Beach and Isla Verde Beach can be enjoyed by anyone, those looking for an activity can explore Port of San Juan. Centro de Bellas Artes Luis A. Ferre and Museo del Mar are also worth visiting. [Visit our San Juan travel guide](https://www.expedia.co.uk/San-Juan.dx3179) [View more Apartments in San Juan](https://www.expedia.co.uk/San-Juan-Apartments.d553248635209644367-aaApartments.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.45346%2C-66.05618&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AMkFnO_Ac4uBZpMSEuhnjRFWMHQ=) 12 Calle Elena, San Juan, 00911 ### What's nearby - ![Playa Ocean Park](https://images.trvl-media.com/place/3179/65a2b63b-f1cf-46c9-9ce6-a4a6dbc93039.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playa Ocean Park 7 min walk \- 0.4 miles - ![Museo de Arte de Puerto Rico](https://images.trvl-media.com/place/6081953/483f59d0-b2e5-4953-9ef8-21e7542b5728.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Museo de Arte de Puerto Rico 16 min walk \- 0.9 miles - Calle Loiza 1 min walk \- 0.1 miles - San Jorge Children's Hospital 13 min walk \- 0.7 miles - Casino del Mar at La Concha Resort 3 min drive \- 1.7 miles ### Getting around - Domenech Station 6 min drive - San Juan (SJU-Luis Munoz Marin Intl.) 23 min drive ### Restaurants - La Cueva del Mar 5 min walk - Barista Mafia 5 min walk - Kasalta 3 min walk - Neiva 4 min walk - Raíces Urbano, Calle Loíza 4 min walk ## About this property ### Casa Elena by Otium Along with concierge services, this smoke-free apartment building has free self-parking and free Wi-Fi in public areas. Each apartment provides a Smart TV with digital channels, plus a kitchen with a fridge, an oven and a microwave. Free WiFi, a coffee/tea maker and a shower are among the other amenities available to guests. Housekeeping is available on request. Casa Elena by Otium offers 16 air-conditioned accommodations with coffee/tea makers and blackout curtains. This individually furnished accommodation includes desks and dining tables. Accommodation at this 3-star apartment has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower. This San Juan apartment provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 60-inch Smart televisions come with digital channels. Housekeeping is offered on request and an iron/ironing board can be requested. ## Similar properties ![Premium Studio Suite, 1 Bedroom | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/123000000/122830000/122829700/122829697/5685c8a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Placita Hotel Santurce - Hot tub - Pet-friendly - Free Wi-Fi - Air-conditioning 9.6 Exceptional 84 reviews £129 includes taxes & fees 29 Apr - 30 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-29&endDate=2026-04-30&selected=122829697&PinnedHotelID=122829697&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/120000000/119640000/119635200/119635109/aabe37b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Olimpo Court by Otium Santurce - Free Wi-Fi - Air-conditioning 7.6 Good 94 reviews £146 includes taxes & fees 13 Apr - 14 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=119635109&PinnedHotelID=119635109&HadPinnedHotel=true®ionId=-1&adults=2) ![Studio, Balcony, Sea View | Free WiFi](https://images.trvl-media.com/lodging/120000000/119940000/119939400/119939379/15218e3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condado Lagoon by Otium San Juan Antiguo - 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Kitchen - Pet-friendly - Free Wi-Fi - Air-conditioning 8.6 Excellent 61 reviews £82 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=116884981&PinnedHotelID=116884981&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=102903608&PinnedHotelID=102903608&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=102903608,122829697,119635109,119939379,107111687) ## Property amenities ### Beach - White sand beach nearby ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free secured self parking on site - Limited on-site self parking ### Kitchen - Blender - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Freezer - Griddle - Microwave - Oven - Paper towels - Refrigerator ### Dining - Dining table ### Bathroom - Shower - Towels provided ### Living spaces - Dining table ### Entertainment - 60-inch Smart TV with digital channels - Books ### Work spaces - Desk ### Comfort - Air conditioning ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance - Smoke-free property ### Services and conveniences - Blackout drapes - Concierge services - Guidebooks - Housekeeping on request - Iron/ironing board on request - Restaurant dining guides - Virtual front desk ### Location highlights - In an entertainment district - Near the bay ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 16 units - At least 80% lighting from LEDs - Housekeeping (on request) - Individual furnishings - Local artist showcase ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Minimum check-in age - 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions There is no front desk at this property Guests can access their accommodation through a private entrance A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code, private entrance ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Property Registration Number 06-79-20-4683, 66-1046810 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Otium Casa Elena Casa Elena by Otium San Juan Casa Elena by Otium Apartment Casa Elena by Otium Apartment San Juan ## Frequently asked questions ### Is Casa Elena by Otium pet-friendly? ### How much does it cost to stay at Casa Elena by Otium? ### How much is parking at Casa Elena by Otium? ### What time is check-in at Casa Elena by Otium? ### What time is check-out at Casa Elena by Otium? ### Where is Casa Elena by Otium located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Elena by Otium Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Amenities ### 9.2 Property conditions & facilities 10 - Excellent 17 8 - Good 6 6 - Okay 1 4 - Poor 0 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Aurelio 25 Mar 2026 Liked: Cleanliness, check-in, communication, listing accuracy Absolutely phenomenal secured location on a seemingly private beach. The premises was great for my family vacation with 2 children. Management was always one call/message away during my 5 day stay… Highly recommend! ##### Aurelio Stayed 5 nights in Mar 2026 Verified ### 10/10 Excellent #### Kristina 23 Mar 2026 Liked: Cleanliness, check-in, communication, listing accuracy This property was amazing. It was in a great location and was an extremely short walk to the beach! Highly recommend staying here, we stayed in the PH with 3 bedrooms and 3 bathrooms, and it was lovely. It was very clean, the kitchen was stocked with anything you might need to cook, and beach towels, chairs, and floats were provided. ##### Kristina Stayed 5 nights in Mar 2026 Verified ### 6/10 Okay #### Kelly 29 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Room, amenities, and location were great. I paid extra for late check out and twice had staff members show up to my room after 11am (one staff member came into my room while I was still here). I don’t think communication was very clear. ##### Kelly Stayed 2 nights in Jan 2026 Verified ### 8/10 Good #### James 27 Jan 2026 Liked: Amenities, property conditions & facilities, communication It was great to be close to the beach, and to be part of a "normal" San Juan neighborhood and close to restaurants and stores. The apartment was basic, clean, with good working appliances and security to get into the building and our quarters. Parking was okay most of the time; we only had to park three blocks away once. Two remotes had dead batteries and replacements for one of them was provided promptly. The other remote needed a small/short battery; we never got that replaced but survived fine without the living room fan/light. Staff was very helpful when we had difficulty finding the place the first night. ##### James Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Jose 10 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Cool place, close to the beach, easy to park… fast responses with assistance, clean & nice shower. ##### Jose Stayed 4 nights in Jul 2024 Verified ### 10/10 Excellent #### Sean 21 May 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication My friends and I took spent our 5 day trip at this location and couldn’t be more satisfied with our experience. It’s safe,quiet,convenient,and close to everything such as nearby beaches,La Placita,Old San Juan,and amazing restaurants. We had the smoothest vacation experience.We’re looking forward to staying at this location again or possibly exploring other properties Otium has to offer. Absolutely a 10 out of 10\. Thank you Otium for making this an experience for my friends and I to remember forever. ##### Sean Stayed 5 nights in May 2025 Verified ### 8/10 Good #### Rafael 16 Aug 2024 Liked: Cleanliness, property conditions & facilities, communication Nice location with easy walking access to the beach. Comfortable apartment with a nice kitchen. Water pressure was kind of low. The beach is beautiful with windsurfing going on in the area for those looking to learn or practice. ##### Rafael Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Sabrina 20 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Enjoyed my stay. Very cozy and safe. I did have issues with receiving check in information via email. But overall- satisfied! My trip to PR was fantastic! ##### Sabrina Stayed 5 nights in Sep 2024 Verified ### 10/10 Excellent #### Jesus Manuel 19 Jun 2024 Liked: Amenities, property conditions & facilities, communication Great location, safe gated area. Restrooms provided shampoo conditioner and body wash. unfortunately something that was a bit annoying was the floor in my room was quiete dirty. A lot of sand and dirt on the floor. Overall a pleasant stay. ##### Jesus Manuel Stayed 5 nights in Jun 2024 Verified ### 10/10 Excellent #### ANTHONY 14 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent property. As advertised plus. The 3 bedroom 3 bath penthouse condo provided everything my party of four needed. Close proximity and cheap Uber ride to Condado, Old San Juan, and Isle Verde. Be advised it is a third floor walk-up but still a great stay. Partial ocean view and a very short walk to the beach. Be advised there is only one TV. I would highly recommend this property. ##### ANTHONY Stayed 5 nights in Oct 2024 Verified ### 10/10 Excellent #### Sylvia 20 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I liked the security and that the beach was in walking distance. What I didn't like was that there was mildew in the bathroom ceiling and was extending to the hallway outside of the bathroom. Other than that the place was nice and cozy. ##### Sylvia Stayed 4 nights in Jul 2024 Verified ### 10/10 Excellent #### Stephany 26 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication While the parking space was tight, and took a few tries to get into, it was worth it! These apartments are so close to the beach! It is inside a gated community, and the parking and entrance access are also behind gates. The apartment was clean, the A/C worked well, and the kitchen had what we needed. The bedrooms had plenty of space and closet space, bath and beach towels included. There was plenty of hot water. The balcony was awesome for hanging out, listening to the ocean, and watching the (taken care of) stray cats wandering and interacting. 15 minute ride to airport, and 10 minute ride to Old San Juan. Would definitely come back! ##### Stephany Stayed 3 nights in Mar 2025 Verified ### 8/10 Good #### Antonio 23 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I think the property is nice, street well illuminated, we were able to walk the street and the surrounding areas around 9:00 or 10:00 pm and felt pretty much safe, been so close to the beach is nice for morning walks along the shore, in the morning is a little noisy because of the trash collectors emptying the containers, I had a little bit of trouble to open the gate, when we arrived, but a quick phone call and the good directions they gave me solved everything nicely. Overall, we enjoyed it and I asked the other guests in the building and they were pleased as well. ##### Antonio Stayed 7 nights in May 2024 Verified ### 10/10 Excellent #### Cynthia 19 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication This property was beautiful and convenient. We felt safe since the community is gated. It was within walking distance of the beach and restaurants, and Uber rides to El Viejo San Juan, Condado Beach, and La Placita were all under $10\. Our only minor issue, which wasn’t a big deal, was some ceiling paint falling in one of the bedrooms and the bathroom, likely due to humidity or normal wear and tear. It didn’t bother us much; we simply cleaned it up and moved on with our stay. We also requested fresh towels during our stay, and they were delivered promptly. Overall, we had a great experience and would definitely visit again! ##### Cynthia Stayed 4 nights in Oct 2024 Verified ### 8/10 Good #### Amonise 29 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The property was lovely and the beach was literally on the same block the house was on. Apartment was convenient to a lot of key places we visited. We did have a nice workout going up and down the stairs. We burned a lot of calories during are trip. Overall property was spacious, clean. We did find a few faults- One the water pressure was extremely low. They offered to have maintenance look at it l. We decline because we where out most of the time and didn’t want anyone in the property while we where out. It was a lil noisy with outside dogs barking often. OverIl, we would stay there again. ##### Amonise Stayed 4 nights in May 2024 Verified ### 10/10 Excellent #### Vanae Rontay 12 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Loved everything about my stay ##### Vanae Rontay Stayed 5 nights in Nov 2024 Verified ### 8/10 Good #### Nina 19 Mar 2025 Liked: Cleanliness, room comfort, communication #### Great location Great location! Noisy at night. ##### Nina Stayed 4 nights in Mar 2025 Verified ### 10/10 Excellent #### monica 18 Sept 2024 Liked: Cleanliness, property conditions & facilities, communication Close beach access and safe area ##### monica Stayed 6 nights in Aug 2024 Verified ### 10/10 Excellent #### Johnny A 18 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Parking was tight ##### Johnny A Stayed 5 nights in Jun 2025 Verified ### 2/10 Terrible #### Michael 6 May 2025 Disliked: Cleanliness, room comfort, communication #### Worst Stay/Horrible Hotels.com Service The property is bs. Do not waste your time here. They only give you 1 towel and face cloth for your entire stay. They want you to purchase towels, etc through them. The floor is continuously wet, the bed had dirty sheets, there is no salt, sugar, pepper, NOTHING, in the room for your stay. The wet floors caused me to fall. The shower leaks water from bathroom to the bedroom. The water pressure is horrible and slow.The balcony does not drain properly during rainfall. They send you a check in list with the items I stated, 16 hours before you check-in or catch your flight. That way it's hard to find another stay. Hotels.com does NOT stand behind you; they are about them making money. Will dispute. Check out early. WORST STAY AND WORST WEBSITE ##### Michael Stayed 4 nights in May 2025 Verified ### 2/10 Terrible #### Fatima 30 May 2025 Liked: Cleanliness, property conditions & facilities Truly bummed to leave such a negative review as it is unusual for me to leave these type of reviews but I feel it’s important. To begin with, I was the one that had to reach out to them about check in. Check in was at 4pm and they didn’t reach back out to us about our check in details until about 4:20pm. and not to mention the vehicular gate code not working, so we had no access to the parking inside the apartment complex. As well as finding a ‘Thank you for staying with us card’ under someone else’s name, which I thought was weird. We were supposed to stay here for 5 days, but we only stayed there 3 days due to no running water for 3 days! The water would not come back until late at night any where between 10-11pm. Not to mention how low the water pressure was, specifically from the shower head. Although there was so much back and forth with Otium and given the run around and receiving only “We understand your frustration and we sincerely apologize” they were able to relocate us to another one of their properties for the remaining few days of our stay. We very much appreciated the relocation but I truly believe we will never book with Otium again. ##### Fatima Stayed 4 nights in May 2025 Verified ### 10/10 Excellent #### Sabrina 4 May 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Sabrina Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Edward 24 Feb 2025 Liked: Cleanliness, room comfort, communication ##### Edward Stayed 4 nights in Feb 2025 Verified ### 10/10 Excellent #### Monique 11 Dec 2024 Liked: Cleanliness, property conditions & facilities, communication ##### Monique Stayed 7 nights in Nov 2024 Verified ### 2/10 Terrible #### Kameron 19 Jul 2024 Disliked: Cleanliness, property conditions & facilities, communication ##### Kameron Stayed 4 nights in Jul 2024 ### Expedia's Latest Trends ### Hotels > - [El Conquistador Resort](https://www.expedia.co.uk/San-Juan-Hotels-El-Conquistador-Resort.h447559.Hotel-Information) > - [El Colonial - Adults Only](https://www.expedia.co.uk/San-Juan-Hotels-El-Colonial.h66385923.Hotel-Information) > - [Hotels near Little Orme](https://www.expedia.co.uk/Little-Orme-Hotels.0-l553248621532490863-0.Travel-Guide-Filter-Hotels) > - [Hotel Casa Roland San José](https://www.expedia.co.uk/San-Jose-Hotels-Hotel-Casa-Roland-San-Jose.h1189882.Hotel-Information) > - [Residences at Dorado Beach, a Ritz-Carlton Reserve](https://www.expedia.co.uk/San-Juan-Hotels-Residences-At-Dorado-Beach.h6668065.Hotel-Information) > - [Aparthotels Headingley](https://www.expedia.co.uk/Headingley-Apart-Hotels.d6126181-aaApartHotels.Travel-Guide-Accommodation) > - [Lodges Litcham](https://www.expedia.co.uk/Litcham-Lodges.d3000385216-aaLodges.Travel-Guide-Accommodation) > - [Hotels in Bilsthorpe](https://www.expedia.co.uk/Bilsthorpe-Hotels.d3000714157.Travel-Guide-Hotels) > - [Hotels near Warsaw Central Station](https://www.expedia.co.uk/Warsaw-Central-Station-Hotels.d6022760.Travel-Guide-Hotels) > - [Hostels Bathgate](https://www.expedia.co.uk/Bathgate-Hostels.d177901-aaHostels.Travel-Guide-Accommodation) > - [Hotels in Canning Town South](https://www.expedia.co.uk/Canning-Town-South-London-Hotels.0-n553248635976382146-0.Travel-Guide-Filter-Hotels) > - [Spa Hotels in Naples](https://www.expedia.co.uk/Naples-Hotels-Spa-Hotels.0-0-d6034774-tSpaHotels.Travel-Guide-Filter-Hotels) > - [All-Inclusive Hotels in Sant Tomas](https://www.expedia.co.uk/Sant-Tomas-Hotels-All-Inclusive-Hotel.0-0-d6048004-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > - [Hotels near Aylesbury Station](https://www.expedia.co.uk/Aylesbury-Station-Hotels.d6022222.Travel-Guide-Hotels) > - [Spa Hotels in Hemel Hempstead](https://www.expedia.co.uk/Hemel-Hempstead-Hotels-Spa-Hotels.0-0-d4655-tSpaHotels.Travel-Guide-Filter-Hotels) > - [Guest Houses Portsmouth](https://www.expedia.co.uk/Portsmouth-Guest-Houses.d553248634335196573-aaGuestHouses.Travel-Guide-Accommodation) ### Flights > - [Jet2 Manchester (MAN) to Fiumicino (FCO) flights](https://www.expedia.co.uk/lp/flight-routes/jet2-from-manchester-to-fiumicino-leonardo-da-vinci-intl/ls/man/fco) ### Cars > - [Car hire in South Africa](https://www.expedia.co.uk/Destinations-In-South-Africa.d165.Car-Hire-Destinations) > - [Car hire in Ontario](https://www.expedia.co.uk/Destinations-In-Ontario.d11178.Car-Hire-Destinations) ### Packages ### Holiday Rentals ### General > - [Visit Amersfoort](https://www.expedia.co.uk/Amersfoort.dx9590) > - [Visit Tenna](https://www.expedia.co.uk/Tenna.dx6339518) > - [Visit Alins](https://www.expedia.co.uk/Alins.dx6144510) > - [Visit Gotse Delchev](https://www.expedia.co.uk/Gotse-Delchev.dx3000043713) ---