Aerial view
Check availability

Reviews of Embassy Suites by Hilton San Juan Hotel & Casino

3.5 out of 5
Embassy Suites by Hilton San Juan Hotel & Casino
8000 Tartak Street, Carolina

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1413 out of 2170 reviews" "
Rating 8 - Good. 446 out of 2170 reviews" "
Rating 6 - Okay. 165 out of 2170 reviews" "
Rating 4 - Poor. 64 out of 2170 reviews" "
Rating 2 - Terrible. 82 out of 2170 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean. Dining options (restaurants) were available at the hotel. Need vegetarian and or vegan breakfast options.
Stayed 1 night in Apr 2024

10/10 Excellent

Auben

Travelled with partner
Second time staying here and my impression has not changed. Great place to stay short or long term.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carmelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didnt like was the lighting. Very dingy looking at night.
Stayed 10 nights in Apr 2024

10/10 Excellent

Ernest, South Windsor

Travelled with partner
Great location to set up as base. Love the free breakfast, cocktail hour. These two items alone set ES apart from the rest of hotels in the area. Also really like the Cueva Del Mar restaurant. Excellent food and drinks.
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 1 May 2024
Thank you Ernest for taking the time to write a review of your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 1 May 2024
Thank you Nicholas! We are glad you had a great stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happy Hour has been limited a lot!!! (only 2 per person seems quite a change from what used to be.
Stayed 2 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 1 May 2024
Thank you Noel for taking the time to review your vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great. It is close to the airport and walkable to stores, restaurants and the beach. I did not end up eating at the hotel restaurant because they made us stand there waiting for at least 10 minutes and nobody sat us so I just left. There are plenty of other places to eat. The pool is beautiful and there are a lot of beach chairs. The room was great that there was a separate living space the bed was comfortable and staff was pleasant. A really great attraction aside from what I mentioned is they have free buffet style breakfast everyday. The casino was an added bonus. I overall really liked my stay at Embassy Suites.
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 30 Apr 2024
Thank you Kristy for taking the time to share some feedback on your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 1 May 2024
Thank you Milagros for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

CHRISTINA

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 1 May 2024
Thank you Christina, we are glad you had a good time at the Embassy Suites by HIlton San Juan Hotel & Casino.

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay my family and I always have a great time here
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Chelsea! We are so glad you and your family had an excellent vacation at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Our experience was good. The resort needs to be updated, increased staff needed. Short staffing increases stress for all.
Stayed 7 nights in Apr 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and hotel. Food options in the hotel were good and easy to get around from the hotel
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Joel! We are glad you had a great vacation at our Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nadaysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Nadaysha! We are so glad you had a five star stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this property. They have the best amenities. Breakfast from 6:30-9:30am. 5:30-7:00pm 2 free drinks for adults and snacks for kids. From 9:30-4:30 reserved spot on beach with towels, umbrellas, and chairs. House keeping came daily.
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Veronica! We can't wait to welcome you back at the Embassy Suites by HIlton San Juan Hotel & Casino.

10/10 Excellent

Angie, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service very helpful
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Angie! We are glad you had a good stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Nelson Perez

Stayed 1 night in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Nelson for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Juan

Travelled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Juan! We are glad you had a good experience at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Jessy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Jessy for taking the time to review your stay at our Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and nice!!
Stayed 4 nights in Apr 2024
Response from Taisha on 24 Apr 2024
Thank you, Gabriella for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Jacklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time! Highly recommend!
Stayed 3 nights in Apr 2024
Response from Taisha on 24 Apr 2024
Thank you, Jacklyn for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Taisha on 24 Apr 2024
Thank you, Herman for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Latisha

Liked: Cleanliness, amenities
Very clean
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Latisha for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Chardai

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My sheets were stained. The sent new ones up immediately after I requested. For $1500 I feel they should have already been white as possible! Staff friendly . Hotel is pretty ! Rooms are not fancy.
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Chardai - we are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

6/10 Okay

Ashley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our room was not clean to normal standards. For the amount charged, it being the Embassy Suites and based on the main entry, which was gorgeous; I expected our room to be much cleaner than it was. It was very disappointing, but we had no other options at that point.
Stayed 1 night in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Ashley, please rest assured that we're continually working to improve our hotel and heighten our guest experience. Please allow us to verify the opportunity and make it right. We hope to welcome you back soon.

10/10 Excellent

Colette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly,overall had a great stay.
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Colette - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Dejalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun property to get away. So many places to walk too. Beach literally down the street. Wonderful and courteous staff.
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Dejalee - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Angela for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family’s stay at Embassy Hilton was great. The staff were friendly and helpful. The pool area was very nice and clean with a bar and fun music. It’s in a great location, very close to the beautiful beach, lots of dining options, and less than 10 minutes to the Luis Marín Airport. We rented a car to travel the island so the garage was a major selling point for us as well as the free breakfast buffet daily. Overall a great stay! Thanks Embassy!
Stayed 8 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Kevin - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

DEEPAK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay to relax . Happy hour was mad
Stayed 1 night in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Deepak - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Excellent location to stay at lots of restaurants and convenient stores also souvenir stores
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Maria - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and walking distance to the beach. The breakfast was actually decent. The sofa bed was very uncomfortable to my liking.
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Patrick - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Claudia A

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The hotel was beautiful and clean. The pool area is very nice. I just wish they had a DJ on the wkends not just on Sunday. I think that’s all I wished it had more music around the pool area. But it was very nice.
Stayed 3 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Claudia- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Hi Luz - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the proximity to the airport, there is no shuttle service
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Fred for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay 4/24. We love that there is breakfast included and managers cocktail in the evening. It breaks up the day and you have something to look forward to. The beach is just down the street and there are chairs and umbrella's available for free for hotel guests. Everyone we had interaction with was very pleasant and went out of their way to assist us with anything we needed. See you next year!
Stayed 5 nights in Apr 2024
Response from Taisha on 19 Apr 2024
Hi Renee - We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Gina for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

juana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything can't wait to come again!!!
Stayed 2 nights in Apr 2024
Response from Taisha on 19 Apr 2024
Thank you, Juana for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you, Felix for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Sajeirys

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Taisha on 22 Apr 2024
Thank you,Sajeirys for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Sreenath

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at Embassy Suites San Juan. Good Location.
Stayed 5 nights in Mar 2024
Response from Taisha on 16 Apr 2024
Thank you, Sreenath for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

laswanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love everything about hotel n had a great time
Stayed 4 nights in Apr 2024
Response from Embassy Suites by Hilton San Juan Hotel & Casino on 29 Apr 2024
Thank you Laswanda! We are happy you enjoyed your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

2/10 Terrible

Briseida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room wasn’t a suite
Stayed 1 night in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Briseida for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Krissa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Krissa for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

6/10 Okay

Kayvia

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taisha on 16 Apr 2024
Thank you, Kayvia for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Andres

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Taisha on 15 Apr 2024
Thank you, Andres for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Nice pool. Nice restuarants. Room could use updating. Clean, however.
Stayed 3 nights in Apr 2024
Response from Taisha on 15 Apr 2024
Thank you, Michael for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Berthulie Midy

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay at the embassy
Stayed 4 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Thank you ,Berthulie Midy for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Thank you, Alex for taking the time to rate your stay at the Embassy Suites by Hilton San Juan Hotel & Casino.

8/10 Good

Mikealah

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were great I would recommend and definitely choose this property again for my next visit
Stayed 5 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Hi Mikealah- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!

10/10 Excellent

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful definitely coming back!
Stayed 3 nights in Apr 2024
Response from Taisha on 12 Apr 2024
Hi Mariah- We are pleased to hear that you enjoyed your stay at our hotel and our convenient location, and you had a positive experience with our team. We appreciate the feedback and look forward to seeing you again soon!