Ratings based on 518 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from Maryland

Beware! Very Misleading, Nothing Like the Pictures

Posted 12-Feb-2018
Pros: Friendly hotel staff.
Cons: Room smell, mold, mildew, rusted freezer shelves.
Location: Nothing to do nearby, you must use a taxi, rental car or travel guide to get around. The hotel is located in a congested neighborhood.
I booked Casa Conde based on the positive reviews and the pictures shown on the website. They have two locations so make sure you're staying at the one near the beach and not in San Jose. It was my husbands 50th birthday and I wanted to do something special so I booked the Junior Suite instead of the standard room. I was disappointed when we arrived at the hotel, which is located in a very congested and ran down neighborhood. The gated hotel area and lobby looked nice, but the rooms were substandard. When I opened the door, the room reeked with a mildew smell; the furniture was old; the bathroom had mold near the sink and around the bathroom windows, tile was cracked around the shower and cracked toilet seat. The freezer was rusting and no washer nor dryer in the room. Needless to say, I was totally embarrassed and will never stay there again. The bathrooms are not built into the bathroom like the on-line picture. I recommend a well-known hotel chain and couldn't wait to check out. The only positive experience was the friendly hotel staff. Please do not stay at this hotel!
Comment from Hotel Management
14-Feb-2018 by Frederic Estrada, Hotel Management
Good Afternoon Mr. Taylor, We hope you are doing well, Thank you for staying with us, Thank you for your feedback, I am going send your comments to the Manager of Duty, Our apologies for the inconvenients in your stay with us. We hope have a chance for other reservation for give you an upgrade. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2018
Excellent Please beautiful cleanPeaceful i’d recommend to anyone who wants to stay there and have a quiet day
Comment from Hotel Management
05-Feb-2018 by Frederic, Hotel Management
Good Morning Friend, We hope you are doing well, Thank you for your feedback, thank you for staying with us. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Early checkin / Late checkout /Cozy room

Posted 29-Jan-2018
Pros: Cozy room. Late checkout with fair extra charge.
Cons: Notice about kitchen equipment in detail. Jacuzzi water is not that hot enough
Location: Location is about 30 minutes away from Airport.
It was a great stay. We requested early check in and late check out and staffs were so cooperative and friendly. Room condition was good enough and clean. There's a kitchen but no plates or pans so you've got to request to reception. SPA service was great too.
Comment from Hotel Management
29-Jan-2018 by Frederic, Hotel Management
Good Afternoon Mr. Kang, We hope you are doing well, Thank you for staying with us, thanks for your feedback, Best Regards.
2 out of 5
by A verified traveller from NY

The hotel smelled musty and had beat up furnishing

Posted 15-Jan-2018
The staff were amazingly nice. The room was poorly appointed. The hotel smelled. I was sorely disappointed. This was by far the worst vacation in my life. We came in late because of flight delays. They did not offer us food.
Comment from Hotel Management
17-Jan-2018 by Frederic, Hotel Management
Goood Morning, Thank you for your feedback, we are going send your comments to the Manager, bEST rEGARDS.
4 out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

Nice hotel , very spacious and quiet

Posted 13-Jan-2018
The hotel is quiet and the staff was very kind. The swimming pool is not of the time unavailable due to other activities like weddings Some machines in the gym need to be fixed Good parking lot and security . Lots of green zones to test within the facility. The jauzzi is very nice. I recomend visiting this place .
Comment from Hotel Management
16-Jan-2018 by Frederic, Hotel Management
Good Afternoon Mrs. Mora, We hope you are doing well, Thank you for your feedback and for staying with us. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Queens, NY

Nice hotel in the city of San Jose, Costa Rica.

Posted 11-Jan-2018
Pros— Nice hotel in the city of San Jose, Costa Rica Approximately 30 minutes from airport Clean, friendly and helpful staff Excellent breakfast buffet; excellent service and food at restaurant Felt safe and secure in facility Cons— Traffic congestion and road construction constantly around city
Comment from Hotel Management
16-Jan-2018 by Frederic, Hotel Management
Good Afternoon Mrs. MW, Thank you for your feedback and for staying with us, Best Regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Davie, FL

Posted 09-Jan-2018
Casa Conde has friendly staff and great food. Rooms need a little tender loving care
Comment from Hotel Management
09-Jan-2018 by Frederic , Hotel Management
Good Afternoon Mr. Carlos, Thanks for staying with us, Thank you for your feedback. Best Regards
3 out of 5
by A verified traveller

It was not what I expected.

Posted 06-Jan-2018
The online photos must have been taken when the bullding was new. The neighborhood was scary and the hot water wasn’t hot. We slept there and ate breakfast there, otherwise we went away from the area. The staff, however was amazing. They were the only reason that we didn’t leave on the first night.
Comment from Hotel Management
08-Jan-2018 by Frederic, Hotel Management
Good Morning, We hope you are doing well, My question is do you tell the troubles at the Front Desk? Because when something happend we send maintenance for help. Casa Conde Hotel & Suites have prived security and the police driving around every 30 minutes. We have cameras around the area. Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wakefield

Very nice hotel in the middle of San Jose

Posted 14-Dec-2017
Pros: The beauty
Cons: No
Location: We stayed in the hotel, it is huge and the restaurant is excellent and the price very reasonable.
I was very surprised by the beauty of the hotel. Very impressive and luxurious. The dinner was more then I expected and overall I am impressed by everything. If I come back to San Jose I will surely come back here.
Comment from Hotel Management
14-Dec-2017 by Frederick, Hotel Management
Good Morning Miss. Helene, We hope you are doing well, Thank you for staying with us, and thank you for your comments, Happy New Year, Best Regards.
3 out of 5
Recommended
for Everyone
by A verified traveller from Montreal, Quebec

Great private location outside of city

Posted 24-Nov-2017
The location is a bit outside of the city which is great and though the location had great facilities it is a shame that they close quite early 10pm on most weekdays and until only 11pm on weekends when there is nothing around the hotel. It is a very cozy hotel, breakfast buffet in the morning is very good and is not always the same food every day. I am an Expedia+ Gold member and I reserved this hotel thinking that I would get VIP benefits and I got absolutely nothing. The hotel said they do not give any complimentary upgrades at all and that they only give bowl of fruit which I never received at any point. It is a bit dissapointing for this as this hotel is considered VIP and the benefits there are lacking. Other than that it was a nice stay, staff is very friendly and helpful and for the price it is a great deal. Also one tip, the traffic in the city is horrendous it took almost 2 hours and 30 minutes to get to the international airport when without traffic it’s only 40 minutes. (Left hotel at 6:30am and city traffic was already jam packed) Almost missed my flight, so plan to leave at least 4 hours before your flight departure to give you enough time.
Comment from Hotel Management
24-Nov-2017 by Daniela Romero, Hotel Management
Dear Guest, Thank you very much for sharing the travel experience you had at Casa Conde Beach Front Hotel with other here on Expedia. We are glad you had a great time in our property and that is what motivate us all the time to continue offering a great service and experience to all guests. We look forward to have you back in our hotel for a new "pura vida" adventure!