Ratings based on 446 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from R

Posted 11-Mar-2017
We arrived in San José and were unpleasantly surprised at how little there was to do in the city. Casa Conde is a ways away from the heart of the city, and anything worth doing requires a long ride or a rental car. San José driving is frightening. I'm not sure if it's the unfamiliarity with the roads, the amount of motorcycles on the roads, or the haphazard way in which everyone speeds and cuts each other off that turned me off from driving; I think it was a combination of all three. The hotel grounds themselves are decent. The hot tub was out of commission for repairs and it was too cool in early March to use the pool. The rooms have the faintest smell of toilet water and look less glamorous than they do in the pictures. We were so displeased with the quality of the suite we rented that we called to arrange for a hotel transfer before the staff at Casa Conde upgraded us to a junior suite. Sounds good, right? Well, the jacuzzi tub in the jacuzzi suite takes hours to fill up so it was useless and the air conditioner leaked so we turned it off. We booked 5 nights and only stayed for two before heading to a more tourist-friendly part of the country. Overall, we got over the flaws of Casa Conde but with nothing to do in San José we decided to leave. The staff is nice and the food is pretty good, especially the free breakfast!
4out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Great resort experience

Posted 08-Mar-2017
Pros: Everything. Value, location, breakfast, comfort.
Cons: More than 1 towel per person.
Location: You can walk to a really great municipal park in 5 minutes that is completely safe.
Casa Conde was a great facility. I especially enjoyed the dining and poolside experience. They have a pretty comprehensive gym too.The staff is so attentive, friendly and helpful. All the little touches, almost before you ask for them. Hotel location is a plus. Not in the downtown core, but a short taxi ride for just a few dollars. This gives it the resort feel of safe, quiet and clean...but accessible.
3out of 5
Recommended
for Everyone
by A verified traveller

Easy and affordable home away from home!

Posted 27-Feb-2017
The staff was super attentive, pleasant, easy going. They were always willing to help and did it with a smile. The room was stocked with basic amenities to help you enjoy a week or more exploring the different beauties with Costa Rica. Would go back!
4out of 5
Recommended
for Everyone
by A verified traveller from Isla Taboga Panama

Casa Conde is a lovely site in a residential area.

Posted 25-Feb-2017
Pros: The layout, the breakfast buffet, the wonderful and responsive staff, and the exceptional dinner meals top my list.
Cons: Some of the furnishing were a little on the shabby side and I would had liked to have a lamp in the living room area rather than overhead lights.
Location: There was little to do in the immediate area. The residential area is quiet but, one must cab to any attraction.
While the room could certainly use a little updating, it was very comfortable and quiet. The hotel grounds were lovely and there was a very nice pool. The most impressive things to us were the extremely friendly and helpful staff (they were there instantly to assist in any manner) and the meals. We had room service dinners the three evenings we were there and each of the meal were exceptional. Our regards to the chef. I would definitely stay there again.
2out of 5
by A verified traveller from wash.,dc

Location and amenities

Posted 22-Feb-2017
The advertised photos are from another newer location. Everything was on a smaller scale. None of the advertised thing were in working order, ie hot tubs.
2out of 5
by A verified traveller

Last night before airport

Posted 20-Feb-2017
Pros: Location was not near anything and the staff said there were no restaurants nearby so the area is not good for walking.
Terrible. The bathroom was so dirty I did not take a shower. See pics.
1out of 5
by A verified traveller

In desperate need of renovations.

Posted 17-Feb-2017
Although the staff was professional and accommodating, this place was not up to standard for a 4 star hotel. The room was dirty with a strange smell coming from the upholstery, and a window was broken so it wouldn't close or lock. There was no water in the room no face clothes, the sheets were the wrong size for the bed... the list goes on. Basically the place made me sad. Oh! Also it's not at all close to the airport 30 minutes away.
4out of 5
Recommended
for Everyone
by A verified traveller from Canada

Need to take cab for $20.00 to downtown

Posted 13-Feb-2017
Pros: Outside murals painted on walls and gardens/flowers/vines. Steak was excellent.
Cons: Inside units need upgrading in furniture and kitchen/bathroom fixtures. Needs fancy units for adults and regular for the soccer team that was there.
The 2 bedroom units were very small and only had one bathroom making it difficult to share with another couple. we upgraded to two - one bedroom suites that were very nice for size and king bed that was very comfortable.The furniture(ex. orange couch) in living room needs replacing as old and stained. One of the suites had an updated brown couch that was very nice and new. Outside buildings were very quaint and beautiful. Lovely stained glass windows. The tubs in both suites leaked and floor was very wet. Takes time to get any towels and service. One of the dining room tables had a glass top that rocked terribly. We reported this but nothing was done. The staff did not tell us we had complimentary breakfast with the upgraded suites and one couple got to the dining room at 10:05 and could not have free breakfast as over at 10:00. The cabs that the hotel booked for us, none of the drivers spoke any English and we had to call the hotel for the return trip. The steak was wonderful in the restaurant. We did not know that they charged for every cup of coffee. The front desk took quite a bit of time to sort check out as we had upgraded and meals. We are glad we did it a day before leaving as it still was a problem on leaving day. In an area that is far away from everything and not able to walk in evening outside our walls.
4out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Nice hotel, quiet location

Posted 03-Feb-2017
Pros: Quiet, safe, good breakfast
This is my second stay, but not as pleasant as the first. It started out well, but the next morning we discovered our room was over the kitchen. We were out the night before and expected to sleep in. That was not possible with the banging pans and trash cans, and all of the other kitchen noises starting around 6 AM. It is a nice hotel, but I don't recommend building #5!!!!
4out of 5
Recommended
for Everyone
by A verified traveller from Indiana

A hidden jewel

Posted 01-Feb-2017
A little hard to find, but worth it once you are there. It's a quiet oasis in an otherwise busy city.