Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Torrance CA

Away from the city, not the best location

Posted 16-Oct-2016
Nothing as described in the photos. Area isn't as safe. We checked in and when I walked to the room it instantly smelled. The blankets were stained. They placed us next to a cantina that was located on the actual hotel site. Loud people til 3am! couldnt sleep at all! I hated it so much I ended up checking out one day before and booking at another hotel in the city walking distance to the museums and downtown. Hotel was called Hotel Colonial
5out of 5
by A verified traveller

Great luxury spacious

Posted 13-Oct-2016
Location: Great location 5 minutes from the city
Very nice hotel great staff 2 pools and parking & its gated very luxury
1out of 5
by A verified traveller from San José

Terrible Experience

Posted 09-Oct-2016
Terrible experience. The first room I was assigned had problems with a water leak in the bathroom, and the room they moved me was not clean, too much street noise was heard and had a very poor general maintenance. Additionally, the receptionist greeted me with a bad attitude, this hotel should not be part of the hotel with VIP + agreement.
4out of 5
by A verified traveller

Pura Vide

Posted 29-Aug-2016
Like most hotels, the maid service is good. However, the facilities are generally in need of maintenance. For example, the toilets do not flush properly and the seats are loose.
3out of 5
by A verified traveller

Good staff, bad area

Posted 20-Jul-2016
The staff were excellent and the food was good, however the facilities were in need of upgrades and better maintenance. Also the neighborhood didn't seem very safe and there was nothing in walking distance to go to
4out of 5
by Cecilia from El Salvador

Hotel comodo y practico

Posted 19-Jul-2016 on Hotels
Un hotel muy comodo y cerca de mi area de trabajo. El personal muy atento y servicial, las instalaciones bonitas y bien mantenidas. La comida del restaurante variada, rica de sabor y precios razonables. Lo unico que pudiera mejorar es el tamaño del baño pues es algo estrecho y poner kit para hacerse cafe en la habitación, me hizo mucha falta y en recepción no lo tenian.
4out of 5
by A verified traveller from Germany

Good hotel

Posted 19-Jul-2016
Location: Downtown San Jose, with the museums and shopping area and restaurants was about a $6.00 taxi ride away. There is a park near the hotel.
The hotel buildings had beautiful murals on the outside. The breakfast buffet was good. The room had a comfortable bed and spacious bathroom with sufficient hot water during bathing. The workout room equipment (specifically one of the treadmills, the recumbent bicycles, and the elliptical) did not work - the free weights and weight machines were fine. One of the saunas was nonfunctional. The hotel staff were very friendly and helpful - calling taxis for us, calling to arrange our tour.
5out of 5
by A verified traveller from UK

Very nice for San José

Posted 12-Jul-2016
Easily the best hotel I stayed in during my two week trip, and paid the same prices as the others. It's a bit out of the "tourist" area of San Jose, but you're really not missing much. Beautiful Park nearby full of locals and views of the mountains. The staff on the front desk and restaurant were so friendly and helpful, speaking good English. Great food. Nice pool and hot tub. The whole place was secure and had a lot to do without leaving the complex. Great Spanish style to the place and big rooms with great WiFi. My only complaint would be slightly dirty sheets, I think more stained than dirty. But everything else was perfect, would definitely recommend.
5out of 5
by A verified traveller

Posted 27-Jun-2016 on Hotels
We had an issue checking in because one of our rooms was not found in their records until I provided a receipt with more details. This took some time and confusion. Also, for groups, it is important to know this hotel has multiple buildings, so if you want your rooms together, you will need to let the hotel know in advance. We booked online, so our group's 4 rooms were all in 3 different buildings. It may also be important to know there is not much in walking distance from the hotel. The hotel does have a nice restaurant, though. Most of the staff were very helpful and nice. There was one employee who did not seem interested in helping, but everyone else was great. There is a beautiful pool area, but it may be uncomfortable for some, as the hotel restaurant is right there at it so it may feel like everyone eating or working at the restaurant is watching. The property is gated and there is security at the gate. It is a lovely and quiet place, with a much more homestyle feeling than most hotel rooms (wardrobes, dressers, kitchen/living area).
1out of 5
by Stephen from Toronto, Canada

Disappointing to say the least

Posted 11-Jun-2016 on Hotels
Booked for a one night stay, restaurant service was slow, poor and very disappointing. ran shower on full hot for over 10 minutes to say water was luke warm would be a compliment. bathroom smelled like#$%^^, had to keep windows open. hotel should seriously consider revamping its management style