Ratings based on 410 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Good staff, bad area

Posted 20-Jul-2016
The staff were excellent and the food was good, however the facilities were in need of upgrades and better maintenance. Also the neighborhood didn't seem very safe and there was nothing in walking distance to go to
4out of 5
by A verified traveller from Germany

Good hotel

Posted 19-Jul-2016
Location: Downtown San Jose, with the museums and shopping area and restaurants was about a $6.00 taxi ride away. There is a park near the hotel.
The hotel buildings had beautiful murals on the outside. The breakfast buffet was good. The room had a comfortable bed and spacious bathroom with sufficient hot water during bathing. The workout room equipment (specifically one of the treadmills, the recumbent bicycles, and the elliptical) did not work - the free weights and weight machines were fine. One of the saunas was nonfunctional. The hotel staff were very friendly and helpful - calling taxis for us, calling to arrange our tour.
5out of 5
by A verified traveller from UK

Very nice for San José

Posted 12-Jul-2016
Easily the best hotel I stayed in during my two week trip, and paid the same prices as the others. It's a bit out of the "tourist" area of San Jose, but you're really not missing much. Beautiful Park nearby full of locals and views of the mountains. The staff on the front desk and restaurant were so friendly and helpful, speaking good English. Great food. Nice pool and hot tub. The whole place was secure and had a lot to do without leaving the complex. Great Spanish style to the place and big rooms with great WiFi. My only complaint would be slightly dirty sheets, I think more stained than dirty. But everything else was perfect, would definitely recommend.
3out of 5
by A verified traveller from houston tx

It's like 10-15 mins from re capital.

Posted 27-May-2016
The hotel is very unique and very pretty from the outside. It's not too bad but honestly the bed could have been better I stayed 3 nights and I couldn't wait to leave just because of the room. The restroom was very small and the door was broken. All in all make sure they give you a good room. Staff was super nice though! The rooms are outdated.
3out of 5
by A verified traveller from samara costa rica

Bad smells

Posted 24-May-2016
The room had a bad smell. And the restaurant closes too early
5out of 5
by A verified traveller from Atlanta, GA

Great and comfortable hotel. Very friendly staff

Posted 18-May-2016
Pros: The idea of having washing and dryer machines inside the apartment is excellent. It Makes it easier to wash your clothes at any time.
Location: Shopping and restaurants
Pleasant and beautiful. It will be better to get the staff speak english
5out of 5
by A verified traveller

Posted 15-May-2016
Solid hotel with everything you could possible need. Friendly and knowledgeable staff. A bit far from everything.
3out of 5
by A verified traveller from HOUSTON, TX

In the City

Posted 13-May-2016
Hotel is nice and clean, I liked having the chance to stay in almost an apartment layout with the 2 bedrooms options and it's own kitchen and bath. I recommend this specially if you are traveling with family, like in my case it was my boyfriend and mom.
3out of 5
by A verified traveller from Raleigh, NC

Buena ubicacion, un poco descuidado

Posted 26-Apr-2016
Pros: El desayuno buffet delicioso, restaurante muy bonito y cordial trato del personal que labora en el hotel.
Cons: Considero que seria buena idea la remodelacion de las instalaciones, para darle una mejor imagen.
Location: No puedes ir a ningun lado caminando, solo en taxi. Asi que si buscas algo en el centro, este hotel no es el mejor.
El hotel esta muy bien ubicado, a solo 6 minutos del centro de San Jose y aunque tiene una estructura muy linda, estilo colonial, considero que esta un poco descuidado y viejo. Sin embargo, la atencion del personal y el desayuno son muy buenos.
3out of 5
by A verified traveller

Hotel is fine, but is far away from most things.

Posted 24-Apr-2016
Pros: The staff were very good, the food and price at the restaurant was very good.
Cons: The amenities in the room.
Location: The location is rather remote and there is very little near by.
The hotel room was suppose to sleep four, but when we got there it only slept 2, so they quickly set up a bed in the living room. Although it had a kitchen with stove top and fridge, there we very few utensils and dishes, not towels for drying dishes, so we had to buy though to actually use these amenities. The pool was nice but the water was cold, the hot tub was nice but not that hot. The gym equipment was good quality. You have to take a taxi everywhere because there is no where to go within walking distance. If you book day trips with a hotel pickup you will be the first pick up and last drop off which makes 13 hour days 14 and 15 hours. The staff were very accommodating and did address all our issues quickly.