Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Pura Vide

Posted 29-Aug-2016
Like most hotels, the maid service is good. However, the facilities are generally in need of maintenance. For example, the toilets do not flush properly and the seats are loose.
3out of 5
by A verified traveller

Good staff, bad area

Posted 20-Jul-2016
The staff were excellent and the food was good, however the facilities were in need of upgrades and better maintenance. Also the neighborhood didn't seem very safe and there was nothing in walking distance to go to
4out of 5
by A verified traveller from Germany

Good hotel

Posted 19-Jul-2016
Location: Downtown San Jose, with the museums and shopping area and restaurants was about a $6.00 taxi ride away. There is a park near the hotel.
The hotel buildings had beautiful murals on the outside. The breakfast buffet was good. The room had a comfortable bed and spacious bathroom with sufficient hot water during bathing. The workout room equipment (specifically one of the treadmills, the recumbent bicycles, and the elliptical) did not work - the free weights and weight machines were fine. One of the saunas was nonfunctional. The hotel staff were very friendly and helpful - calling taxis for us, calling to arrange our tour.
5out of 5
by A verified traveller from UK

Very nice for San José

Posted 12-Jul-2016
Easily the best hotel I stayed in during my two week trip, and paid the same prices as the others. It's a bit out of the "tourist" area of San Jose, but you're really not missing much. Beautiful Park nearby full of locals and views of the mountains. The staff on the front desk and restaurant were so friendly and helpful, speaking good English. Great food. Nice pool and hot tub. The whole place was secure and had a lot to do without leaving the complex. Great Spanish style to the place and big rooms with great WiFi. My only complaint would be slightly dirty sheets, I think more stained than dirty. But everything else was perfect, would definitely recommend.
5out of 5
by A verified traveller

Posted 27-Jun-2016 on Hotels
We had an issue checking in because one of our rooms was not found in their records until I provided a receipt with more details. This took some time and confusion. Also, for groups, it is important to know this hotel has multiple buildings, so if you want your rooms together, you will need to let the hotel know in advance. We booked online, so our group's 4 rooms were all in 3 different buildings. It may also be important to know there is not much in walking distance from the hotel. The hotel does have a nice restaurant, though. Most of the staff were very helpful and nice. There was one employee who did not seem interested in helping, but everyone else was great. There is a beautiful pool area, but it may be uncomfortable for some, as the hotel restaurant is right there at it so it may feel like everyone eating or working at the restaurant is watching. The property is gated and there is security at the gate. It is a lovely and quiet place, with a much more homestyle feeling than most hotel rooms (wardrobes, dressers, kitchen/living area).
1out of 5
by Stephen from Toronto, Canada

Disappointing to say the least

Posted 11-Jun-2016 on Hotels
Booked for a one night stay, restaurant service was slow, poor and very disappointing. ran shower on full hot for over 10 minutes to say water was luke warm would be a compliment. bathroom smelled like#$%^^, had to keep windows open. hotel should seriously consider revamping its management style
5out of 5
by Adam from Kansas City

Great hotel for a reasonable price

Posted 07-Jun-2016 on Hotels
Amazing hospitality, friendly staff and amazing breakfast for a very resonable rate. Would definitely stay there again. Great for our family, the staff was incredibly helpful.
3out of 5
by Stephen from Toronto

From hero to zero in 3 days

Posted 06-Jun-2016 on Hotels
Stay began excellent, quickly reduced to below average in both service and food quality.. In relation to price, for the level of service and price this hotel is barely 3 stars
5out of 5
by A verified traveller from California

Great staff and spacious rooms

Posted 30-May-2016 on Orbitz
We stayed from May 3rd to May 9th and from May 18th to May 24th, and it was the nicest places I could have picked. The staff was great, always smiling, very happy. I wish I could remember the name of the waiter who always stopped to say hello and make sure we were having a good stay. The manager was really friendly and also gave us a gift when he found out our wedding anniversary was coming up. I would definitely pick this hotel again and recommend it to my friends and family.
3out of 5
by A verified traveller from NJ

Nice hotel at so-so location

Posted 27-May-2016 on Orbitz
The hotel looks lovely inside styled like an old city center. The room, though spacious, was mediocre. Needed work, looked very shabby. The location is doubtful. I wouldn't venture much outside.