3 outdoor pools, pool umbrellas, pool loungers

Reviews of Royal Decameron Los Cabos All Inclusive Resort

3.5 out of 5
Royal Decameron Los Cabos All Inclusive Resort
Boulevard Malecon S/N, San José del Cabo, BCS

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 177 out of 1004 reviews" "
Rating 4 - Poor. 83 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room need more Maintenace
Stayed 4 nights in Apr 2024

8/10 Good

Gary, ninilchik

Travelled with family
To many stairs. Not handicap friendly.
Stayed 9 nights in Apr 2024

4/10 Poor

Colin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Guest Service Office on 30 Apr 2024
Hi Colin! Thank you for taking the time to give us your feedback.We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you have left our hotel thinking otherwise.It was a pleasure to have you, All our team will be waiting for you to come back in a new opportunity.

10/10 Excellent

Kaija

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality for the price. Great place to hang out. Beach access with a volleyball net, pool volleyball, daily water aerobics, and swim up bars.
Stayed 4 nights in Mar 2024
Response from Guest Service Office on 30 Apr 2024
Thank you for your review, Kaija, on Royal Decameron Los Cabos. We're glad you found the stay relaxing with friendly staff and enjoyed the pools, activities, and bars. We are grateful for your visit and look forward to welcoming you again soon.

6/10 Okay

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly resort. Would have liked to see a regular game of beach volleyball organized by the entertainment staff each day.
Stayed 7 nights in Mar 2024
Response from Guest Service Office on 30 Apr 2024
Dear Douglas,We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service. We are grateful for your visit and look forward to welcoming you again soon.

10/10 Excellent

Emma

Stayed 5 nights in Feb 2024
Response from Guest Service Office on 26 Apr 2024
Dear Emma,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

8/10 Good

Josiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and service were excellent , WiFi really didn’t work for me , sad thing u can’t swim on the beach but either than that everything was great !
Stayed 4 nights in Apr 2024
Response from Guest Service Office on 25 Apr 2024
Hi Josiah! We are glad that your overall experience was really positive and that you were able to enjoy many aspects of our property and our service, please be assured that your feedback has been shared, and we will take corrective actions in the areas that we need to improve.Thank you again for your review and your feedback, we hope to be honored with your visit once again soon.

2/10 Terrible

Sofiya

Travelled with partner
Disliked: Cleanliness, amenities
Wouldn’t stay here again . You feel like ur at a retirement home with bad food
Stayed 4 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Dear Sofiya,Thank you for your comment, your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regards

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I just returned home from this hotel and are already looking forward to going back. It’s not the Hyatt or the Hilton…lower your expectations, enjoy the value and have a great holiday. Staff are so friendly (especially Beatriz at the buffet) weather was stellar and we met some great people.
Stayed 9 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Hi Theresa! Thank you for sharing your magnificent comments and perceptions with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are looking forward to your next visit!

10/10 Excellent

Susan, SIOUX FALLS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, laid back atmosphere. We never had to vie for chairs on beach or pool areas. The staff - amazing and so attentive. There was entertainment every night and the food was delicious. The property is lovely and so clean. The only suggestion, because it is an older property, would be some updates to better lighting in room bathroom.
Stayed 5 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Dear Susan,Thank you so much for taking the time to leave us a comment.We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements, the idea is to provide a healthy environment for all the guest and keep a balance between all our guests necessities.We hope for you to give us another opportunity and come back.Have an amazing day.

10/10 Excellent

Jaime

Travelled with partner
Liked: Amenities
Great People / Service
Stayed 5 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Hi Jaime! Thank you for sharing your magnificent comments and perceptions with us.We are looking forward to your next visit!

10/10 Excellent

Isaura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias Cristian por la excelente clase de YOGA. El hotel es bonito. El mar hermoso. Es muy relajante. Y, al equipo de entrenamiento; me gustó que hay música por las noches. The staff is hardworking. For Breakfast, our server was Lino. Beatriz was a really nice person who introduced herself to us. For dinner, our server was Ernesto. Breakfast at the buffet: The omelet was delicious, but I got it when the line was short. I liked their fruit selection. Lunch: We would eat at the Luna restaurant by the beach. Our kids ordered French fries. I don’t recommend the pizza. The cheese, sauce and pepperoni is different. I recommend their chicken vegetable soup, Mediterranean poke bowl, ceviche, the chicken enrollado (Chicken wrap), and their tostadas de tinga. Dinner buffet: I loved all their soups. I liked their small but delicious desserts because it’s hard to make room for dessert. Tuesday: Mexican food. I liked their refried beans. Wednesday: Asian food. I liked their grilled chicken and fried rice. Thursday: Italian food. I was not a fan of their pasta, but I liked the Cesar salad and sides. Friday: Sea food day, and we loved it all. Entertainment: I liked their Selena show by Queens Cabo and Rock band. Nice pools. Rooms are not the most renovated, but we requested a large bed, and it was comfortable. Nice view of the stars.
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Dear Isaura,On behalf of The Royal Decameron Los Cabos, we thank you for taking the time to leave us a comment, we are happy to know that you enjoyed your visit and attentions.Those mentioned staff members will be receiving the recognition they deserve, your positive words about our service are well appreciated.It was a pleasure to have you,All our team will be waiting for you to come back in a new opportunity.Have a wonderful day,The Royal Decameron Los Cabos Team.

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly!
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Hi Bianca! Thank you for sharing your magnificent comments and perceptions with us.We are looking forward to your next visit!

8/10 Good

Raveen Wing

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Dear Raveen,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

10/10 Excellent

Francisco Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend the weekend with the family.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Francisco, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. We are looking forward to welcome you back!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Staff were extremely nice and very welcoming.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Hi Victor! Thank you for sharing your magnificent comments and perceptions with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are looking forward to your next visit!

8/10 Good

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I just came back and enjoyed the resort ; very quiet and lots of nice people staying there! The buffet was ok ; breakfast was good but lunch and supper dishes could of been warmer ! Our housekeeper Ester was amazing! The resort was very clean !!
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Thank you for your review, Kathrine, on Royal Decameron Los Cabos. We're glad you found the stay relaxing with friendly staff and enjoyed our facilities. Your feedback on lunch is duly noted. We appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Bernandita, Dawson Creek

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
What i like about this property is the convenience around the property!.You can just walk to the mall,grocery shopping and lots of corner stores around!..What I don’t like inside the property is our room,the sink is clogged,the fridge wasn’t working,the people stayed above us were up all night making so much noise, arguing,so we end up changing room and this time we got the top floor room and much quieter!.The food wasn’t that great!.But I liked the margarita de mango drinks!😊
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Bernandita, thank you for sharing your positive experience at Royal Decameron Los Cabos! It sounds like you had a wonderful time enjoying!I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon.

10/10 Excellent

francisco eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Francisco,Allow us to greatly thank you for visiting us at Royal Decameron Los Cabos and for taking the time to share your kind review.we are looking forward for your next visit.

6/10 Okay

ROBERT, Lakeland

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Robert,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. We saw hump back whales, sea lions, an eclipse. The staff, especially Jose bulman, Manuel, Juan, Jesus, Karina, Mr diaz, I could keep listing names. They made us feel like family. Anything we wanted they would help. This was the best Vacation have ever been on Will be back as soon as possible. The rooms were cleaned daily. The food was exceptional. The buffet was delicious and the restaurant Luna was exceptional. If you want a wonderful time for couples or families go to royal decameron
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Lesli,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are looking forward to your next visit!

6/10 Okay

Matthew Sigfred

Travelled with partner, Travelled with group
Liked: Cleanliness
Stayed 7 nights in Mar 2024
Response from Guest Service Office on 26 Apr 2024
Dear Matthew,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

2/10 Terrible

Emlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible property
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Hello Emily,Your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. We would like to have been informed about your inconveniences during your stay so we could have helped you to enjoy your time at our hotel.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.

8/10 Good

Daniel Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bartender Bianca up in the adult pool was top notch service. Also waiter Neri from luna restaurant was also exceptional. Joel in the reception area was very professional. Overall great vacation spot if you're looking for a quiet space.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Daniel,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest Regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience to stay here. Staff were super helpful and friendly. Food was absolutely delicious. Enjoyed the pool and beach front views.
Stayed 5 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Guest jennifer,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest Regards

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Dear Matthew,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!! my friend and i loved the staff, they were very attentive and always welcoming!! the food was great as well! we will be returning!!
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 11 Apr 2024
Hi Lauren! Greetings from Royal Decameron Los Cabos, we thank you taking the time to let us know about your last stay, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation. Warmest Regards and we are looking forward to welcome you back!

8/10 Good

Christopher, Canmore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found thr staff outstanding and very friendly. The mall across the street is very convenient for cheaper priced items..sunscreen etc. Never a wait for tabme at buffet and almost always a sunbed ariund the pool.
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 10 Apr 2024
Greetings from Royal Decameron Los Cabos, we thank you taking the time to let us know about your last stay, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation. Warmest Regards and we are looking forward to welcome you back!

10/10 Excellent

Mateo

Stayed 3 nights in Apr 2024
Response from Guest Service Office on 30 Apr 2024
Dear Mateo,On behalf of The Royal Decameron Los Cabos, we thank you for rate us; we are happy about your score that let us know you enjoyed your visit. Thank you so much for recommending us! We are looking forward to your next visit!

10/10 Excellent

Vickie J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd year visit. Feel safe. Staff makes you feel like family. Will be back
Stayed 8 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Thank you for sharing your experience at Royal Decameron Los Cabos. We are glad to hear that you feel safe and welcomed by our staff. We look forward to welcoming you back for your next visit!

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Needs updating.
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 8 Apr 2024
Thank you for your feedback, Melissa. We will make sure to address the necessary updates at Royal Decameron Los Cabos. Your input is valuable to us.

8/10 Good

Laela

Stayed 4 nights in Apr 2024
Response from Guest Service Office on 26 Apr 2024
Dear Laela,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

6/10 Okay

Jolanta

Travelled with family
Disliked: Amenities, property conditions & facilities
The property in so old it’s clean but there activity’s are so boring and it’s nothing to do after 9:30 the bars are poor and they serve beer from the big bottle so it’s not always fresh
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 5 Apr 2024
Thank you for your feedback, Jolanta. We understand your concerns regarding the hotel's amenities and activities. It's important for us to know what our guests think so we can continue to improve. We will take your comments into consideration and work on enhancing the overall guest experience at Royal Decameron Los Cabos. We hope you give us another chance in the future to show you our improvements.

8/10 Good

Belem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Office on 26 Apr 2024
Dear Belem,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

10/10 Excellent

Nicolette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice . The food was so good and the service. The front desk was very helpful . And loved the neighborhood
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 3 Apr 2024
Thank you for your positive review, Nicolette! We're glad to hear that you enjoyed the cleanliness, food, service, and helpfulness of our front desk at Royal Decameron Los Cabos. We also appreciate your feedback about the lovely neighborhood. We hope to welcome you back soon!

2/10 Terrible

Gabrielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 16 Apr 2024
Dear Gabrielle Thank you for your comment, your opinion it's very important to us at Royal Decameron Los Cabos.We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy your time at our hotel.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regards

10/10 Excellent

ALMA SOTO VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible! Our room was spacious and clean and the beds were very comfortable. We went close to spring break time and they had entertainment every day such as yoga, zumba, trivia, etc. Pool staff, 10 out of 10! At night, they had live music or dance group, really nice shows! Food: Two restaurants, lots of options and good food. We liked the restaurant near the pool better. In general, the hotel staff were excellent! From the moment we arrived, Antonio made us feel welcomed, housekeeping staff, the restaurant staff, Enrique, Elias Francisco, Nery, to the Manager, Gilberto, making sure we were well taken care of! Thank you very much for your hospitality, I would definitely recommend Decameron and if we would return to Cabo, we would stay here again!
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for sharing your positive experience at Royal Decameron Los Cabos! It sounds like you had a wonderful time enjoying the entertainment, pool staff, food, and the excellent service provided by the whole staff. It's great to hear that Antonio, Enrique, Elias Francisco, Nery, and Manager Gilberto made your stay special. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future! Thank you, Alma Soto Vanessa.

8/10 Good

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Property was good. Only one restaurant and the buffet. Beach was beautiful but water is unswimmable due to undertow. Smaller resort so it was quite and very laid back.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for your review, Donald Dee, on Royal Decameron Los Cabos. We're glad you found the stay relaxing with friendly staff and enjoyed the pools, restaurants, and bars. Your feedback on the buffet and food is duly noted. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great staff!! Quiet… not a party resort. Minimal food choices in resort. Would suggest venturing out to check out near by restaurants.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for your review, Jody, and for sharing your experience at Royal Decameron Los Cabos. We are glad to hear that you found the hotel clean with great staff. It's good to know that the resort is quiet for those looking for a peaceful stay. Thank you for your input!

8/10 Good

April Ann

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear April,Thank you for sharing your magnificent comments and perceptions with us.We are grateful to read that our service was outstanding, every day our magnificent collaborators constantly work to reach our goals, to surpass every guest's expectation. We are looking forward to your next visit!Best regardsCecilia ArreolaGuest Service Manager

8/10 Good

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm, friendly and helpful. The resort is very clean, the staff are always cleaning something. This resort is very quiet and calm. Not a lot of extra activities at the resort but easy to leave if needed. The food is mediocre. Breakfast was delicious with lots of options including an omelette station, lots of fresh fruit and a variety of other options. Lunch and dinner were okay not as many options and not as delicious. The pools were lovely and there was lots of lounge chairs. The beach cabanas were very lovely and there were lots to choose from. I really enjoyed my time here just wish there was better food options for lunch and dinner. I definitely came home very relaxed and rested.
Stayed 6 nights in Mar 2024
Response from Royal Decameron Los Cabos on 29 Mar 2024
Dear Tanisha,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

10/10 Excellent

Tuesday Darlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing in all areas of this resort. The buffet was excellent. We usually don't do buffets at home, but we did here, and theirs was exceptional. There was a good variety and they changed themes daily. I really enjoyed the friendliness of the entire staff from checking in to checking out. We WILL be back.
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear Tuesday,We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. We are grateful for your visit and look forward to welcoming you again soon.With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

6/10 Okay

Marlene Frances

I didn’t like that the food was cold. The wifi was going on and off. They need better entertainment. We enter a raffle and no one won, not even the closest guess.
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear Marlene,Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you have left our hotel thinking otherwise.Please be assured that we sent your comments and suggestions to the respective heads of departments involved, and actions will be taken to address all your concerns. We hope to welcome you back to our hotel and have a chance to demonstrate the high standards of guest service that are typical at our hotels.With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience. Only cons were coffee in room was only available the first two days. WiFi was very inconsistent. I can’t stop thinking about the wonderful time there. The spa was phenomenal! Huge window open to the sea breeze and waves. No sound machine needed!
Response from Guest Service Manager on 29 Mar 2024
Dear Zachary,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest RegardsCecilia ArreolaGuest Service Manager

10/10 Excellent

Andra

Stayed 3 nights in Mar 2024
Response from Guest Service Office on 26 Apr 2024
Dear Andra,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

8/10 Good

Casey Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at this resort! We loved that it was right on the beach, and had lots of stores and coffee shops within walking distance. The property is beautiful. Our only major complaint was that the food was often cold at the buffet, especially towards the end of our trip. The food was decent, but eating cold food (that should be warm) was definitely a big concern for us.
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 27 Mar 2024
Dear Casey,We are happy to learn your stay at our beautiful resort was enjoyable. I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon.Cecilia Arreola

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient, walkable to town. The food was pretty mid
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Ricardo,Greetings from Royal Decameron Los Cabos, we thank you taking the time to rate our service. Every suggestion is an opportunity for us ton improve. Warmest Regards and we are looking forward to welcome you back!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Francisco,Thank you for taking the time to rate our services, we are glad you enjoyed your time with us.Warmest Regards and we are looking forward to welcome you back!

6/10 Okay

Kim Christine

Travelled with partner
Disliked: Cleanliness, amenities
Where to start… the food was adequate with only two restaurants when three were advertised on the website. As was the non existent mini bar. This is also on their brochure they give you upon arrival. Hours were limited for these with no snacks available at other times. Same with the bars and selection. Received only 2 bath towels(these had seen better days)no facecloths or hand towels. It was a struggle to get these. The drapes were dirty and hanging off on one side. When we used the coffee pouch in the room we had to ask for it to be replaced. The king bed we had requested when booking was 2 doubles pushed together. Not impressed!! Wifi was spotty at best. I will say front desk staff was helpful as we seemed to have refresh this for our room daily. Would not recommend staying there.
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hello Kim,Your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. About the ing bed request I will take this time so everyone who read this are aware that bedding request are not guaranteed we do our best to try accomplish but it depends on the availability , it would have been very helpful if you could let us know about this during your stay, our main goal is your satisfaction. We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regardsCecilia ArreolaGuest Service Manager

10/10 Excellent

Frances Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Frances,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are grateful for your visit and look forward to welcoming you again soon.Best regardsCecilia ArreolaGuest Service Manager