Search Hotels Near San Jose Castle, El Castell de Guadalest

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Lovely hotel although a little difficult to get too. Nice rooms, but could do with fridges and tea/coffee facilities "

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."

"The hotel was very clean,room was lovely and spacious.As a solo guest I felt very safe and the staff were friendly Spa was amazing and relaxing. The breakfast was good but the food at dinner was not as hot as it could be and not too many choices but it was early in the season."

"7 of us stayed here for 5 nights.Honestly couldn’t go wrong with the place, it is absolutely amazing! Got shown around and got told everything we needed to know! Very open and welcoming!Already thinking about returning next year!"

"Clean room "

"Really well located when you just stop for the night. Clean room and delicious free coffee!!!"

"A hotel with much history to be enjoyed. Large rooms and great village location. Perfect for exploring the local area. Owner is more than happy to provide all information and amenities to ensure your stay will be memorable. "

"It's absolutely beautiful, spacious, light and airy. Snr Fabian was very helpful as was his friend (who translated)Sadly the jacuzzi wasn't working on our arrival but was fixed before we left.Amazing pool and BBQ area.A brilliant holiday enjoyed by 6 adults and a baby, thank you "