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Staff was overall very helpful and friendly. No elevators and no help with luggage. Layout in one of the complexes ( I stayed in two) was extremely awkward with upstairs bedrooms and only lower level toilet. Tons of unneeded/unwanted space. Airport shuttle available but unclear if there would actually be a spot and told we could grab a bite to eat before it left (6:15) but that was unrealistic. Sauna not working. Pool area very pretty and welcoming.
We had a lovely time at the country inn! Made for a perfect stop after a long flight. They even let us check in early which was amazing! Easy to drive to other food but the restaurant at the hotel was great too! I don’t know about walking distance from other things it is situated next to many other hotels so I’d say maybe not walkable? Pool is a nice place to relax good sun, surrounded by plant life so not much city noise which was cool.
It has so much trees and plants even though it is located near a major highway and airport
Marcos
Stayed 1 night in May 2024
Response from Country Inn and Suites on 17 May 2024
Dear MarcosThank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.
Response from Country Inn and Suites on 10 May 2024
Dear BrijThank you for your kind rating and your encouraging words! We are delighted to hear that your experience with us was so positive and that our staff was able to contribute to making your stay a memorable one. We hope to have the pleasure of welcoming you again in the future and continuing to provide you with exceptional service. Thank you for choosing to stay with us
10/10 Excellent
amitkumar
7 May 2024
Liked: Amenities
Good
amitkumar
Stayed 5 nights in May 2024
Response from Country Inn and Suites on 10 May 2024
Dear AmitkumarThank you for your kind rating and your encouraging words! We are delighted to hear that your experience with us was so positive and that our staff was able to contribute to making your stay a memorable one. We hope to have the pleasure of welcoming you again in the future and continuing to provide you with exceptional service. Thank you for choosing to stay with us
10/10 Excellent
Stephen
Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service, amenities
Super duper
Stephen
Stayed 1 night in May 2024
Response from Country Inn and Suites on 10 May 2024
Gracias por dedicar unos minutos de su tiempo para compartir su valoración con nosotros. Apreciamos realmente que nos haya elegido durante su visita a la zona y agradecemos su buena calificación para el Hotel. Esperamos tener el honor de recibirle nuevamente por aquí.
Response from Country Inn and Suites on 10 May 2024
Estimado Allan Gracias por dedicar unos minutos de su tiempo para compartir su valoración con nosotros. Apreciamos realmente que nos haya elegido durante su visita a la zona y agradecemos su buena calificación para el Hotel. Esperamos tener el honor de recibirle nuevamente por aquí.
The staff is what makes this place stand out. So friendly and helpful in every way. I stay here every time I fly in or out of san jose, the free airport shuttle is a life saver.
Calais
Stayed 1 night in May 2024
Response from Country Inn and Suites on 10 May 2024
Dear CalaisIt's wonderful to hear that you had such a positive experience with our staff! We take pride in providing exceptional service and ensuring that our guests feel welcomed and supported throughout their stay. We're delighted to be your go-to choice whenever you're flying in or out of San Jose. Our complimentary airport shuttle is just one of the many ways we aim to make your travel experience as convenient and enjoyable as possible. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!
Response from Country Inn and Suites on 10 May 2024
Gracias por dedicar unos minutos de su tiempo para compartir su valoración con nosotros. Apreciamos realmente que nos haya elegido durante su visita a la zona y agradecemos su buena calificación para el Hotel. Esperamos tener el honor de recibirle nuevamente por aquí.
The breakfast was a nice buffet style breakfast. The room was just your normal hotel room, it was clean. The pool area was nice.
April
Stayed 1 night in Mar 2024
Response from Country Inn and Suites on 10 May 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.
6/10 Okay
Alex
30 Apr 2024
Liked: Cleanliness, staff & service
Alex
Stayed 1 night in Apr 2024
8/10 Good
Judy
Travelled with partner
30 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Narrow staircase to sleeping area was uneecpecred based on photos. Hairs on floor of bathroom. Sofa and cushions dirty, could hear highway traffic all jight.
Dining was great.
Judy
Stayed 1 night in Apr 2024
Response from Country Inn and Suites on 10 May 2024
We're truly sorry that your experience didn't meet your expectations. We take your feedback seriously and will promptly investigate the concerns you've raised, such as cleanliness and traffic noise. We apologize for any inconvenience you encountered with the narrow staircase to the sleeping area, as well as any issues regarding the cleanliness and comfort of the living areas. We appreciate your honesty and the opportunity to improve. If you choose to stay with us again, we'll do everything we can to ensure you have a much better experience.
Great place to stay while in San Jose. The water pressure in the shower is the best I have ever seen at a hotel, and the free continental breakfast was amazing. We were allowed to check in early because we were on off season at no extra cost which was so needed because we had not had any sleep on our red eye flight. The staff was inviting and helpful. I would stay here again.
Jessica
Stayed 1 night in Apr 2024
Response from Country Inn and Suites on 10 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our amenities.We're glad we could accommodate your early arrival at no extra cost. Our staff strives to provide a warm and helpful experience for all our guests, and we're delighted that you found them inviting and supportive. It would be our pleasure to welcome you back again in the future. Thank you for choosing to stay with us!
The staff at this hotel was very respectful, accommodating, warm hospitality and always smiling. I really enjoyed my stay here and would definitely recommend this hotel. It is walking distance to nearby restaurants and stores, which is a plus. My experience was very pleasant and I will come back again!
Maria
Stayed 5 nights in Apr 2024
Response from Country Inn and Suites on 17 May 2024
Thank you for taking the time to share your review. We greatly appreciate your assessment, and it would be an honor for us to host you again in the future. Your satisfaction is our priority.
Response from Country Inn and Suites on 17 May 2024
Thank you for taking the time to share your review. We greatly appreciate your assessment, and it would be an honor for us to host you again in the future. Your satisfaction is our priority.
The staff were very helpful with information. The room was clean and everything functional. The bed was huge and comfortable. The garden is beautiful and pleasure to sit around the pool. The breakfast was also nice with few local food options! Totally happy with the choice
Ramin
Stayed 1 night in Apr 2024
8/10 Good
Alisha
25 Apr 2024
Alisha
Stayed 1 night in Apr 2024
Response from Country Inn and Suites on 17 May 2024
Thank you for taking the time sharing your review.We appreciate your assessment and it will be an honor if you consider as again in the future.
The staff and service were exceptional - very welcoming and helpful. The transportation to and from the airport was also very helpful and much appreciated.
The staff and service were exceptional - very welcoming and helpful.
Alexis
Stayed 1 night in Apr 2024
6/10 Okay
Laurie
Travelled with partner
23 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The pool area was beautiful, but everything else was very dated and needed a major Reno. The restaurant for the breakfast was nice and the staff were very attentive, the restaurant at night for dinner was terrible. I’ve never waited so long for a steak and it was so dry and overcooked I assumed that was what took all the time. The staff really didn’t seem to interested in us or what we needed. Very disappointed enough so that we cancelled for our final days in San Jose and are staying somewhere else.
Staff was great upon arrival. Resturaunt and breakfast was okay. Safe.. bed was clean and comfy. Just a little upgrading can be done as it is dated. Otherwise it wasca great stay. Shuttle service was superb.
Sean
Stayed 1 night in Apr 2024
4/10 Poor
Alexis
23 Apr 2024
Alexis
Stayed 1 night in Apr 2024
Response from Country Inn and Suites on 17 May 2024
Dear AlexisThank you for taking the time to share your feedback. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.
Tremendous road noise - downshifting trucks 24-7. No hot water. Poorly decorated. Sketchy area.
Brett
Stayed 1 night in Apr 2024
4/10 Poor
Emily
Travelled with family
21 Apr 2024
Disliked: Property conditions & facilities
This is not a good airport option unless pool is your key focus. Two small beds in a loft under a tin roof. Stairs to loft feel unsafe. Terrible noise all night. Weird layout. No elevators. 10-15 from airport with inconvenient shuttles. Nope. Not again.
It is very close to the airport and main highways which makes it easy to get around. The breakfast was buffet style and was fantastic. The room itself was very simple but this is a great stop for a night or two before you travel elsewhere in the country.
We just stayed 1/2 a night waiting for our flight
Staff was amazing, room comfortable and very clean, I would have loved to sleep here! very quiet, lots of stairs though.
Very helpful, friendly staff, we came in late so didn't see much, but huge room and balcony, great ac and quiet sleep. Woke up to birds singing and sun shining.
Dave
Stayed 1 night in Apr 2024
10/10 Excellent
Susan Carol, Tucson
18 Apr 2024
Liked: Cleanliness, staff & service, amenities
Fabulous friendly helpful staff! Pool area is gorgeous, great breakfast. Yes, it’s older and not fancy but it felt homier than the big guys. Very pleased!