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"Staff took us to our room only to make us move again after we settled in because she took us to the wrong room, but would not admit her mistake and lied to us instead. Found large bug on our bed crawling. Found more bugs on the ceiling and mosquito flying around in the room and a large beetle on the floor. Lamb burger for dinner meat was undercooked. Told receptionist about everything and they said and did nothing. "

"We loved the location. It is walking distance to the Cloud Forest entrance. Very convenient. Good value."

"Located on the edge of the main town, greeting was warm and full of smiles which was followed by extensive information on the facilites and of many local excursions - we booked a local night walk which was perfectly managed. Room was compact but roomy enough to relax with a small open balcony. Breakfast was hearty with 4 or 5 options alongside unlimited beverages - local juices recommended. Add in free parking, simply perfect all around"

"Clean, comfortable accommodation with helpful staff. Delicious, healthy, freshly prepared breakfast with friendly attendants. Well kept grounds boasting a stunning terraced culinary herb garden, including the most aromatic shrubs in a small space. A little bit of paradise nestled in the cool hills of Monteverde. I would definitely recommend the Poco a Poco Hotel and Spa, and I absolutely plan to go back. "

"Monteverde is Heaven on Earth. The Cloud Forest Lodge is the perfect place to enjoy it. Clean, spacious and relaxing rooms. Fabulous restaurant with Incredible views. The property is beautifully maintained. Probably the biggest asset are the staff. The front desk staff provided a wonderful welcome and then continued to help with advice and bookings throughout our stay. They were thoroughly professional and always very yfriendly. The restaurant staff are fabulous. Great attention to detail and humour, all while working a very busy restaurant. Costa Ricans are friendly, but the staff at Cloud Forest are on another level entirely. Bravo!"

"The elevator was broken, the air conditioning wasn't working properly, and the guest in the other room was drunk and shouting."

"Let me start off by saying that Joan, Ronald and the rest of staff are simply amazing. I don't think I've ever met management as kind and as hands on as this one, they practically make you feel as if you're family. "

"Beautiful cabin with beautiful view. This is our second stay here. Highly recommend "

"The room and facilities were clean, my only complaint would be the area itself, out of control of the hotel. There was someone sleeping on the sidewalk in front of the hotel when we arrived and there really isn’t much to offer in the area. We only stopped for the night to catch the ferry the next day and thought that there would be more to see. "