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The Phoenix Hotel

3.0 star property
Travelers relax by the outdoor pool during the day before venturing out to nearby entertainment venues like Bill Graham Civic Auditorium and Warfield Theatre

Choose dates to view prices

The Phoenix Hotel offers a peaceful escape near Moscone Convention Center. Guests enjoy the outdoor pool, convenient bar, and helpful staff. Practical amenities like dry cleaning services and in-room WiFi make it a comfortable base for exploring San Francisco.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
The current price is £125
includes taxes & fees
25 May - 26 May

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 25.00 per pet, per day

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 30 for adults and USD 15 to 30 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 016235201001
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Frequently asked questions

Does The Phoenix Hotel have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools.

How much does it cost to stay at The Phoenix Hotel?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at The Phoenix Hotel on 25 May 2026 start from £125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Phoenix Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

How much is parking at The Phoenix Hotel?

Self-parking is available for USD 25 per night.

What time is check-in at The Phoenix Hotel?

Check-in start time: 3 PM; check-in end time: 2 AM.

What time is check-out at The Phoenix Hotel?

Checkout is at noon.

Where is The Phoenix Hotel located?

Located in Downtown San Francisco, this hotel is within 1 mile (2 km) of Van Ness Avenue, Moscone Convention Center and Union Square. Oracle Park and San Francisco Bay are also within 3 miles (5 km). Market St & Larkin St Stop is 9 minutes by foot and Market St & Hyde St Stop is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.0

Cleanliness

6.4

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 684 out of 1003 reviews
Rating 8 - Good. 184 out of 1003 reviews
Rating 6 - Okay. 63 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 36 out of 1003 reviews

Reviews

Verified

8/10 Good

EMEL ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and kind
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room were spacious and clean, a beautiful pool. Great location and friendly staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jarod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the aesthetic. The pool is fun !!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Neighborhood is rough, but the property is very clean, safe (all outside doors are locked electronically and parking lot is secure), and really cool.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are what really make this place. They are amazing.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Jessica

Liked: Staff & service
Definitely not how it used to be! Staff was very kind and accommodating.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and made the stay 5 stars. The surrounding area wasn’t great (lots of homeless, bodily waste, and drug paraphernalia), but food, shopping, public transportation, walkability were great if you don’t mind having to get through quite a lot of homeless for a few blocks.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
The area beautifully setup. Close to good food options.
Stayed 1 night in Mar 2026
Verified

8/10 Good

dana

Liked: Cleanliness, staff & service
Awesome place for nostalgia. Staff were inviting and always helpful with anything you need. Awesome donuts on the weekend. Definitely could use some simple upgrades like a towel rack/ mini fridge. Other than that great beds. Good sheets. Good pillows. Definitely will be back when the restaurant/bar reopens.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, prime location for events. 5 star staff. Only complaint is the carpet in room 27 had a stench wafting from it; suggests it needs a deep cleaning
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
beautiful pool, staff very professional and welcoming, rooms are always beautiful, always a great coming to this hotel even for the price ☺️
Stayed 1 night in Jan 2026
Verified

8/10 Good

April

Liked: Cleanliness, staff & service
Staff was very courteous
Stayed 1 night in Feb 2026
Verified

8/10 Good

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was nice given the location, I felt very safe as a solo traveler and the staff was friendly and genuine! The only thing I would’ve liked was there to be a mini fridge and microwave in the room as I had leftover food that I couldn’t store and eat later but other than that my stay was great! Would definitely book again if need be!!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hananiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an awesome place to be staff always amazing pool super warm and parking perfect
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Fun hotel; clean and comfortable!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable room and vintage look. Didn’t get to use pool but the ambiance of the secluded courtyard was beautiful. Enjoyed a bottle of wine underneath the twinkle lights
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

chaundra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, pool was heated. It was raining so we didn’t partake, but the ambiance was so cool and eclectic. Staff was great and let us leave the car in the parking lot while we went out for an amazing breakfast down the street (Brenda’s soul food… also most excellent!) we walked to the Great American Music Hall for a show. Everything was easy.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, central location, nice staff.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

BRENNAN

Liked: Cleanliness, amenities, property conditions & facilities
We really loved this hotel! It's fun and funky. Rooms were cute, colorful and clean. Yes it is in a sketchy neighborhood but we always felt safe. Hotel staff is wonderful and does does a great job of keeping the hotel secure.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities
Super helpful and friendly staff. Rooms aren't luxurious, but they are clean, comfortable and stylish. Appreciated ample onsite parking. Fun vibe - We met other guests hanging out in the courtyard. Enjoyed learning about the history of the building.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Robert was warm and welcoming and accommodated our request for a 2nd floor room with balcony. Room was spotless, bed was comfortable and room was quiet. Slept like a baby. We are regulars and well be back.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service
Very unique vibe! Friendly staff at the desk. It’s a shame the bar was closed for renovations. Courtyard was clean and pool was small but warm. Rooms were ok, walls are thinner and I heard water dripping most of the visit. Bed was reasonably comfortable. Location is convenient, but man there were homeless people everywhere in the Tenderloin District. Not the hotel’s fault and local folks say “it’s better than it was” but it made walking in that area uncomfortable. Great Vietnamese food in that area, very reasonably priced!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the pool and the atmosphere
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
While the neighborhood may look unsettling, once you get inside you'll find an historic gem. Large, clean rooms with updated bathrooms, modern amenities, great connectivity for work, and best of all, a welcoming and always friendly staff. As someone who travels all the time and stays at Hiltons and Marriotts, this place has great character and is safe. Highly recommend!
Stayed 5 nights in Jan 2026