Hi Stephanie,Thank you for sharing your feedback. I'm glad to hear that you appreciated the helpful information about our airport shuttle and enjoyed the convenience of our late-night snacks. It's our goal to make your stay as comfortable as possible, and I'm delighted that these touches enhanced your visit. If you have any other suggestions or feedback on how we can make your stay even better, we would love to hear from you. We look forward to welcoming you back soon, and thank you for choosing us for your stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Marie,Thank you for your positive feedback. It's wonderful to hear that you found our rooms clean and well-appointed. We strive to create a comfortable and pleasant environment for all our guests, and I'm glad that you had a good experience. If there's anything we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon, and thank you for choosing our hotel!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your feedback. While I'm glad you found our location convenient for accessing the airport, I'm sorry that the surrounding area didn't meet your expectations. We understand that the ambiance of the area can impact your comfort, and we're constantly working with local businesses and community partners to create a more welcoming environment. Rest assured, our hotel is committed to providing a safe and secure stay, with 24-hour security and additional safety measures to ensure your peace of mind. If you have any other concerns or need assistance during your stay, please feel free to reach out to our front desk team. We appreciate your feedback, as it helps us improve, and we hope to welcome you back in the future with a more positive experience. Thank you for choosing us for your stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bridget,Thank you for your feedback! We're glad to hear that you found our hotel and room very clean. Cleanliness is a top priority for us, and it's great to know we met your expectations. If there's anything else we can do to make your next visit even better, or if you have any other suggestions, we'd love to hear from you. Thanks for staying with us, and we look forward to welcoming you back for another spotless stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Laurel,Thank you for your kind words! We're thrilled to hear that you had a smooth and friendly check-in experience, and that our airport shuttle service was prompt and convenient. It's great to know you enjoyed the wonderful coffee in the lobby and that you found your room modern, clean, and well-equipped with built-in chargers and charging pads. It's especially encouraging that you stayed with us twice in a couple of weeks and would recommend us to others. If there's anything we can do to make your future visits even better, or if you have additional feedback, we're here to listen. Thanks for choosing to stay with us, and we look forward to welcoming you back for another great stay!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Clare,Thank you for your kind words! We're delighted that you found our location convenient for in and out of SFO, and that our staff provided you with excellent service. It's our goal to make your travel experience as smooth and pleasant as possible, and we're thrilled we could achieve that for you. If you have any other feedback or need assistance with future bookings, we're here to help. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi William,Thank you for your positive feedback! We’re thrilled to hear that you found our hotel to be a great value and enjoyed your stay with us. It's wonderful to know that you appreciated our straightforward approach, providing just what you need for a comfortable and relaxing stay during your layover. I apologize for the minor miscommunication about the shuttle schedule, but I'm glad it was resolved without any further issues. We always strive to make our guests' experience as smooth as possible, so if you have any other feedback on how we can improve, we’d love to hear from you. Thank you for choosing our hotel, and we hope to welcome you back the next time you’re in the area!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi William,Thank you for your wonderful feedback! We're delighted to hear that you loved your room and found it both clean and quiet. Our team takes pride in providing a comfortable and tranquil environment, and we're glad we met your expectations. If there's anything else we can do to enhance your stay, please let us know. We look forward to welcoming you back soon for another fantastic experience!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi KATHARINA,Thank you for your thoughtful review. We're delighted to hear that you enjoyed your spacious, clean room with new carpet and appreciated the amenities like the microwave and fridge—especially helpful for families traveling with kids. It's also good to know that the hot water and other conveniences made your stay more comfortable. However, I'm sorry to hear about your experience with our receptionist. Polite and friendly service is crucial, and I apologize that you didn't receive the warm welcome you expected. We've already addressed this with our team to ensure future guests receive the courteous and friendly treatment they deserve. Thank you for pointing this out. If you stay with us again, I hope you'll find our service much improved. We look forward to seeing you again, and please let us know if there's anything else we can do to make your stay even better.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Terry,Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with us, finding our hotel clean, our beds like new, and the decorations tastefully done. It's also wonderful to know that our staff's friendliness and helpfulness made your stay even more enjoyable. We strive to create an environment where guests feel welcomed and valued, so your kind words mean a lot to us. We can't wait to welcome you back, and we appreciate your willingness to recommend us to your friends. Thank you for choosing us, and we'll be ready to make your next stay just as excellent!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Michelle,Thank you for your detailed review. We're glad to hear you appreciated our clean and updated rooms, as well as the variety of dining options nearby, including Asian and Mexican cuisine, and the convenience of having a Starbucks within walking distance. We're sorry to hear that the limited shuttle times and lack of late check-out due to housekeeping issues impacted your stay. We understand how important flexibility is, especially with travel plans, and we'll review our shuttle schedule and housekeeping operations to see how we can improve. Additionally, we acknowledge that our location on a busy street can lead to some traffic noise, and we're working on solutions to make your stay more peaceful. We appreciate your feedback and hope to offer you a smoother experience on your next visit. Thank you for staying with us!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Tim,Thank you for your review. We're pleased to hear that you found the bed comfortable and the overall quality of the rooms decent. However, we're sorry about the issue with the USB sockets. We understand how important it is to have reliable charging options, and it's disappointing to learn that many of the USB sockets were worn out. We'll address this with our maintenance team to ensure these sockets are fixed or replaced promptly. We appreciate you bringing this to our attention, and we'll work to improve the condition of our room amenities. If you choose to stay with us again, we hope to provide you with a more seamless experience.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Norma,Thank you for your wonderful review! We're delighted to hear that you had such a great experience during your 3-night stay with us. It's fantastic to know that you found our hotel beautiful, clean, and smelling fresh, and we're thrilled that you had a good night's sleep. Our housekeeping team works hard to maintain high standards, and we're glad to hear they made such a positive impact on your stay. Thank you for your high recommendation—it's one of the best compliments we can receive. We look forward to welcoming you back the next time you're in San Bruno!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi roslyn,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our beautiful and thoughtfully designed rooms, especially the ample charging options for your electronics and the quality lighting. It's great to know that these features contributed to a comfortable stay. We aim to provide the modern conveniences our guests need, and it's gratifying to know we hit the mark. If there's anything else we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi susana,Thank you for your feedback! We're pleased to hear that you found our hotel nice. If there's anything we can do to make your next stay even better, please let us know. We appreciate your visit and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Patrick,Thank you for your positive feedback! We're delighted to hear that you found our rooms and property clean, enjoyed our shuttle service to the airport, and appreciated the coffee at our office lounge. It's great to know that these aspects of your stay met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We appreciate you choosing our hotel and look forward to welcoming you back soon!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Karalee,Thank you for your feedback! We're glad to hear that you found your room comfortable and clean, and that you appreciated the value we offer. However, we're sorry that the limited parking and layout weren't ideal for you. We understand how important convenience is, and we'll consider your comments as we work to improve. If there's anything else we can do to enhance your future stays with us, please let us know. We appreciate you staying with us, and we hope to welcome you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi LeAnn,Thank you for sharing your feedback! We're thrilled that you enjoyed your stay and found our location convenient for flights out of SFO. It's great to hear that you appreciated our clean and quiet accommodations, along with the relaxing outdoor areas. If there's anything we can do to make your next stay even better, please let us know. We're here to ensure you have a pleasant experience every time you visit. We look forward to welcoming you back soon and wish you safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Shreya,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay at our hotel, but we're deeply sorry to learn about the incident with the shuttle service. The safety and security of our guests and their belongings are of utmost importance to us, and it's unacceptable that the driver was careless and caused this loss. We've already contacted the shuttle company to address this issue and ensure such negligence doesn't happen again. If you haven't already, please reach out to our front desk with any additional information about the lost suitcase, and we'll do our best to assist you. We understand how stressful this must have been, and we apologize for any inconvenience it caused. If there's anything else we can do to make your next visit more enjoyable, please let us know. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide a better experience in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Yoni,Thank you for your feedback! We're glad to hear that our hotel provided a convenient and comfortable stay for your flight transfer needs. If you have any additional comments or suggestions, we'd love to hear from you. We look forward to welcoming you back for another smooth and pleasant stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Taylor,Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious rooms and the newly updated look. It's great that the plantation shutters added a cozy touch to your stay. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable and cozy visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robert,Thank you for your review! We're delighted to know that our hotel served as a perfect stopover before your early morning flight. It's great to hear that you found our location convenient for your travel needs. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back on your next trip, whether it's for an overnight stay or a longer visit. Safe travels!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Bettina,Thank you for your positive feedback! We're delighted to hear that you had a very comfortable stay and found our price point excellent. It's always rewarding to know when we've earned a guest's repeat business. We're looking forward to welcoming you back on your next visit.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Leslie,Thank you for sharing your feedback. We're delighted to hear that cleanliness, our basic amenities, and the friendly staff met your expectations, as these are among our top priorities. It's also great that you found our shuttle service to and from the airport convenient. However, we apologize for the faucet issue you encountered during your stay. We understand how disruptive it can be to lose water access, especially when you're getting ready in the morning. Our maintenance team is investigating this problem to ensure it doesn't happen again. We appreciate your understanding and patience while we work to resolve it. Thank you for bringing this to our attention, and we hope it didn't cause too much inconvenience during your stay. If you plan to visit us again, please let us know, and we'll ensure your room is thoroughly checked and ready for your arrival. We look forward to welcoming you back soon, Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you found our room not just clean, but clean enough that you could actually smell it. We take cleanliness very seriously, and it's great to know that our efforts made such a positive impression. If there's anything we can do to make your stay even more enjoyable, please let us know. We look forward to welcoming you back soon and providing you with another fresh and pleasant experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Robin,Thank you for your kind words! We're delighted to hear that our front desk clerk was helpful and friendly. It's always our goal to provide excellent service to our guests, and we're glad to know that your interaction was a positive one. If there's anything else we can do to make your stay even more enjoyable, we're here to help. We appreciate your feedback, and we look forward to welcoming you back soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Jorge,I'm sorry to hear about your disappointing experience with us. I understand how frustrating it must have been to get no sleep due to the excessive street traffic noise. This is far from the restful environment we aim to provide, and I apologize for the discomfort and exhaustion this caused. I'll look into our soundproofing measures and work with our team to find ways to reduce noise disturbances for our guests. Thank you for pointing out this issue, and I'm sorry our rating gave you a misleading impression. If you'd like to discuss this further or have any additional feedback, I'm here to listen. I hope you'll give us another chance to provide a more comfortable stay in the future. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Wendy,Thank you for sharing your feedback. It's great to hear that the room size was a good fit for your family, but I'm sorry to learn about the cleanliness and maintenance issues you encountered. A clean and well-maintained environment is essential for a comfortable stay, and I apologize that we fell short of your expectations. I understand why the stained tub, sinks, and dirty floors would be a dealbreaker. We'll address these issues with our housekeeping and maintenance teams to ensure they're corrected and do not happen again. If you'd like to discuss your experience further or provide more details, we're here to listen and learn from your feedback. I'm sorry for the disappointment, and I hope you'll consider giving us another chance to make things right. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi James,Thank you for your feedback! We're glad to hear that you found our hotel to be a fine choice on the Peninsula. If you have any other comments or suggestions, we're always here to listen. We hope to welcome you back for another pleasant stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Jonathan,Thank you for your feedback! We're glad to hear that you found our property clean and spacious. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Daniela,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,Thanks for your feedback! We're delighted to hear that you found our property clean and quiet. We strive to provide a peaceful and hygienic environment for our guests, so it's great to know we met your expectations. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another relaxing stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi there,Thank you for your feedback. We're glad to hear that you found our place nice and clean. However, I apologize for the noise issue you encountered in room 100, especially since you checked in late and needed rest after a long journey. We'll review our room assignment practices to avoid placing guests in high-noise areas when they're arriving late. Your comfort is important to us, and I'm sorry for the inconvenience this caused. If you plan to stay with us again, please let us know your preference for a quieter room, and we'll do our best to accommodate. Thank you for sharing your experience, and we hope to welcome you back with a more peaceful environment.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Kay,Thank you for your feedback! We're glad to hear that you enjoyed the spaciousness of our property and appreciated our proximity to the airport. If you have any other comments or suggestions, we're always here to listen. We look forward to welcoming you back for another comfortable stay.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi Abraham,Thank you for your feedback. It's great to hear that you found the rooms clean and pleasant, but I'm sorry to learn about your experience with the lobby, the broken coffee machine, and your concerns about security. We strive to maintain all our facilities, and I apologize that the coffee machine was out of order during your entire stay. We'll work to ensure these issues are addressed promptly. Regarding security, we understand how important it is to feel safe, and we'll review our policies to ensure our guests' comfort and peace of mind. If you have any additional feedback or suggestions, we'd love to hear them. Thank you for staying with us, and I hope you'll consider returning to see the improvements we've made.Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Shawn,Thank you for your feedback! We're glad to hear that you found our hotel very clean, comfortable, and safe, but I'm sorry that it was a bit loud during your stay. We understand that noise can be disruptive, and we'll work on finding ways to reduce it for a more relaxing environment. If you have any other comments or suggestions, we're always here to listen. We hope to welcome you back soon for an even better experience. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi John,Thank you for your feedback! We're delighted to hear you found the rooms friendly, clean, and modern, and that you enjoyed the excellent restaurants nearby. Your recommendation means a lot to us, and we're thrilled to have met your expectations. If you have any additional feedback or suggestions, we'd love to hear them. We look forward to welcoming you back for another great stay. Kind Regards,Hotel Aluxor SFOCustomer Care Team

Hi David,Thanks for sharing your positive experience! We're glad you found our location convenient for the airport and that you enjoyed our clean rooms. It's great to hear that the nearby breakfast options added to your stay's convenience, and we're pleased to know you found good value in our services. If there's anything else we can do to make your next visit even better, we'd love to hear your suggestions. Thanks for staying with us, and we look forward to welcoming you back on your next trip!Kind Regards,Hotel Aluxor SFOCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team