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Mansion on Sutter

Star Rating
5 out of 5

Information

Reviews

4.8 / 5Exceptional
51 reviews

Amenities

  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Gym

Map

What's nearby

  • Popular Location
    Asian Art Museum of San Francisco
    17 min walk
  • Popular Location
    Westfield San Francisco Centre
    3 min drive
  • Restaurant
    Macha Cafe
    1 min walk
  • Restaurant
    Wok Shop Cafe
    2 min walk
  • Airport
    San Francisco, CA (SFO-San Francisco Intl.)
    24 min drive

Choose dates to view prices

Book online or call:

020 3564 4853
  • Champagne Room

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Corner Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details
  • Juliet Room

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details
  • Gold Den

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Bay Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details
  • Jardin Room

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Noir Room

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Joie de Vivre

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Merveilleux Lavande

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Le Soliel

    Room Amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Le Vie En Rose

    Room Amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Le Vice-Roi

    Room Amenities

    • Sleeps 3
    • 1 King Bed and 1 Single Bed
    More details

About this area

San Francisco

Located in San Francisco's Western Addition neighbourhood, Mansion on Sutter is in the city centre. Louise Davies Symphony Hall and Asian Art Museum of San Francisco are cultural highlights, and some of the area's notable landmarks include Lombard Street and TransAmerica Pyramid. Check out an event or a game at Oracle Park, and consider making time for Aquarium of the Bay, a top attraction not to be missed. Our guests appreciate the hotel's quiet location.

Visit our San Francisco travel guide

What's nearby

  • Popular Location
    Asian Art Museum of San Francisco - 17 min walk
  • Popular Location
    Westfield San Francisco Centre - 3 min drive
  • Popular Location
    San Francisco Museum of Modern Art - 4 min drive
  • Popular Location
    TransAmerica Pyramid - 4 min drive
  • Popular Location
    Lombard Street - 5 min drive

Getting around

  • Civic Center Station - 2 min drive
  • San Francisco 4th and King Station - 4 min drive
  • San Francisco, CA (SFO-San Francisco Intl.) - 24 min drive

Restaurants

  • Macha Cafe — 1 min walk
  • Wok Shop Cafe — 2 min walk
  • Akira Japanese Restaurant — 2 min walk
  • Alborz — 2 min walk
  • Village Pizzeria — 2 min walk

About this property

Mansion on Sutter

Luxury San Francisco hotel in Western Addition, walk to Van Ness Avenue
Along with a 24-hour fitness centre, this smoke-free hotel has a conference centre and valet parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. All 12 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include Frette Italian sheets and down comforters, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Mansion on Sutter offers 12 forms of accommodation with a safe and free newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters and premium bedding. 47-inch Flat-screen televisions come with cable channels. Bathrooms include a complimentary bathrobe, complimentary slippers, designer toiletries and a hairdryer.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Mansion on Sutter features a 24-hour fitness centre, a terrace and tour or ticket assistance. 3 meeting rooms are available. Wireless Internet access is complimentary. This Victorian hotel also offers coffee/tea in common area, concierge services and a fireplace in the lobby. Limited on-site parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in January 2019.
Mansion on Sutter is a smoke-free property.
Recreational amenities at the hotel include a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking.

Check-out

Check-out before 11:00 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay.
  • 1 per room (up to 85 lb/39 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Payment types

American Express
Discover
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A 14.0 per cent city/local tax will be charged
  • A damage deposit of USD 300.00 will be collected before check-in.
  • Resort fee: 12 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • Internet access
  • Phone calls
  • In-room safe
  • Concierge/Valet service
  • Housekeeping

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: USD 17 per person (approximately)
  • Valet parking fee: USD 54 per night (in/out privileges)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Only registered guests are allowed in the guest rooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Property is also known as

  • Payne Mansion Hotel San Francisco
  • Mansion Sutter Hotel San Francisco
  • Payne Mansion San Francisco
  • Payne Mansion
  • Mansion Sutter Hotel
  • Mansion Sutter San Francisco
  • Mansion Sutter
  • Mansion on Sutter Hotel
  • Mansion on Sutter San Francisco
  • Mansion on Sutter Hotel San Francisco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: USD 54 per night
  • Limited parking spaces

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 17 per person
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Hindi
  • Spanish

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Climate control (air conditioning)
  • Climate control (heating)
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 47-inch flat-screen TV
  • TV channels

More

  • Desk
  • Free local calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Nearby things to do

Activities

4.8

Exceptional

5 - Excellent
47
4 - Good
2
3 - Okay
1
2 - Mediocre
0
1 - Poor
1
4.9
Cleanliness
5.0
Service and Staff
4.6
Amenities
5.0
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This opulent old house made me feel like an heiress of the San Francisco gold rush. The stuff was so accommodating, breakfast was great and the duvet on the bed was like a cloud.

Stayed 1 night in Dec 2019

1/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Amenities

We had stayed here when it was a moderately priced inn and decided to book it for 2 nights with the expectation that the newly renovated hotel, which, at the time, advertised a top restaurant. Upon arrival, the hotel was virtually empty and had a staff of 1 person to checkin, valet park our car, and take luggage up to our room. AND there was NO restaurant and NO Bar, but had 4-5 star prices. Our bill was over $200 more than the price we paid with Expedia - including $54 per day for parking (outside, uncovered), and $97 for a "Madison Service Fee". We paid for a 4-5 star hotel and found an understaffed hotel with very nice rooms but without either a restaurant or bar (they did serve us a single item breakfast both days which was tasty}. The price was simply exorbitant given the lack of normal amenities of the top hotel. The hotel WILL fail and we won't be back.

Stayed 2 nights in Dec 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

Excellent staff, great room, breakfast sufficient. Downside was location, quite distant from restaurants, attractions and shopping. Long walks or numerous taxis, pity as overall great hotel

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the hotel, staff and quality of service. The art was fantastic and staff were knowledgeable. Molton Brown toiletries were lovely and the turn down service was fantastic.

Stayed 4 nights in Nov 2019

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