Hotel Zetta San Francisco

While this property is worth its spades in design, the devil is in the details. We arrived right on time for check in and were told they were wrapping up our room, we agreed to hang in the lobby. 45 minutes later my husband went to check and see how it was going and they had completely forgotten about us, with no accountability for that we went to our room. When we got there, it is a great room, very stylish but my main concern was that the window view was of the air conditioner outside in an alcove. Dead birds were there, so we obviously didn't ipen the curtains, who wants to look at buildings, an air conditioner snd dead birds? So it felt quite like a prision cell with no light coming in from outside, a stylish prison cell yes, but a prison cell no less. Lastly, there was only 1 robe when there was clearly hangers for 2, we didn't use it anyways simply because it was a terry cloth type robe that didn't at all feel luxurious and again there was only 1. All in all it was a great stay, the restaurant downstairs was worth EVERY penny, the best food we've had in a while! But im a detail oriented person, I was disappointed in the details of this hotel.

The staff was helpful and apologetic for the lack of availability of a room at 4pm, check in is at 3pm. We went to the restaurant and it took 1 1/2 hours for our food to come to us and over 40 minutes for our drinks. The manager was generous about compensating us without asking for the inconvenience. Our room was upgraded and a drink was provided on the hotel. The location is great for the Warfield and other attractions.