I traveled to San Francisco for a few days on vacation. Upon check-in, there was not a room available with 2 double beds, which is what I had registered for. With 3 people waiting to move our things in, there were no hesitations and we were upgraded to a suite with a king bed and pull-out couch with 1.5 bathrooms. At no cost! The staff was friendly, responsive and helped give suggestions for places to eat within walking distance! It was hard to leave! I'll definitely go back. Love this boutique hotel!