Ratings based on 1,485 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location, relaxing bar & great staff

Posted 24-Apr-2017
Perfect location, great staff & relaxing lounge - breakfast in am & drinks, dinner in pm - wonderful atmosphere & very close to trolley stop, Walgreens etc.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fernley, NV

Comfort in a Busy City

Posted 14-Apr-2017
Pros: location, décor, cleanliness, accommodations, friendly service, helpful,
Cons: electrical outlets
Location: variety of great restaurants, within walking distance of the best shopping in the city, also, access to public transportation is within close distance
The hotel was what I expected and little more. Great location near a variety of restaurants. Within walking distance of one of the best shopping areas in the city. The hotel is close to over 100 years old but the accommodations were great. Great décor, great price, clean room yet has all the current technologies that one needs to conduct day to day activities, as needed. I would recommend this hotel and I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Close to everything

Posted 14-Apr-2017
Pros: Cleanliness, lobby bar, quiet room
Cons: Internet
Location: Close to nearly everything
Just took a quick overnight trip to the City. Hotel is close to BART and plenty of good restaraunts nearby. The rooms are clean and quaint. They are small but that is common for the boutique hotels. Fresh coffee in the am. Only complaint is that the business office internet didn't work. The staff was helpful in assisting me with travel documents needed though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Up the hill

Posted 13-Apr-2017
Pros: location & price, happy hour (only did it one day), internet service
Location: Close enough to convention center and other meeting hotels for big convention, cable car, BART station down the hill, shopping, lots of restaurants
Great bartender, front desk helpful, room too warm (no A/C, street too noisy to open window), found big puddle of water on top of closed toilet seat, good internet, tattered curtains, suited me just fine, would stay again at the price I got.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not great but not bad.

Posted 05-Apr-2017
Hotel is in a great location. Nothing fancy but it's is clean and serviceable. Staff were wonderful. Towels were clean but could stand to be replaced and updated. It would not be my first choice of a place to stay but I would certainly stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Connecticut

Old world Charm

Posted 05-Apr-2017
Lovely old hotel with Matisse theme, very nicely maintained. Staff are wonderful and friendly, rooms spacious and quiet (at least the ones on the back facing a small garden). Very convenient to Union Square and upscale shopping venues/restaurants. Price was reasonable.
4 out of 5
Recommended
for Everyone
by A verified traveller from Richmond VA

Nice hotel in Union Square area

Posted 29-Mar-2017
This is a nice older budget hotel with some luxury touches. The staff is helpful, and the public areas are very nice. I had a very nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Greenville, SC

Great place to stay in the heart of San Francisco!

Posted 24-Mar-2017
Pros: Great location - walking distance to Union Square, Chinatown, Little Italy and the Piers/wharf. Staff was extremely nice. Library bar downstairs is a great place to get a drink and relax. Rooms were clean. Cons: Very few... Rooms are a little on the small size, but to be expected given the location and age of the hotel. Our room did not have AC (great view on the 7th floor though) - this was not an issue in March, but could be in the summer.
2 out of 5
by A verified traveller

Be ready to be your own bellboy

Posted 23-Mar-2017
Terrible service. We had to bring our bags up ourselves as the bellboy had gone off for the day. Rooms were tired. Good location.
5 out of 5
Recommended
for Everyone
by A verified traveller from chicago

Sharming hotel close to shopping and Union square

Posted 23-Mar-2017
Boutique hotel with sharm!!! Free morning coffee and happy hour. Excelent staf and location. Clean!