Ratings based on 1,508 Verified Reviews

4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Quick stay in the city

Posted 08-Jun-2017
Pros: Staff, rooms, lobby, location
Cons: Parking arrangements
Just wanting to stay overnight in the City. Love this hotel...great lobby, close to shopping, great eats and historic landmarks. Staff is friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Cozy hotel

Posted 30-May-2017
The hotel is in a prime location close to Union Square, Chinatown, the Financial District. Though the rooms are a little small and the bathroom basic, everything is clean. The staff is friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-May-2017
Good value for the money. The bar is a go to destination. Next trip it's the Rex for sure
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Posted 15-May-2017
Excellent location, very nice staff and comfortable clean room and bathroom. Stone's throw from union square and easily accessible from market Street and public transport links.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfectly located in downtown San Francisco.

Posted 10-May-2017
I real home away from home! The staff was so accommodating!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location, relaxing bar & great staff

Posted 24-Apr-2017
Perfect location, great staff & relaxing lounge - breakfast in am & drinks, dinner in pm - wonderful atmosphere & very close to trolley stop, Walgreens etc.
4 out of 5
Recommended
for Everyone
by A verified traveller from Fernley, NV

Comfort in a Busy City

Posted 14-Apr-2017
Pros: location, décor, cleanliness, accommodations, friendly service, helpful,
Cons: electrical outlets
Location: variety of great restaurants, within walking distance of the best shopping in the city, also, access to public transportation is within close distance
The hotel was what I expected and little more. Great location near a variety of restaurants. Within walking distance of one of the best shopping areas in the city. The hotel is close to over 100 years old but the accommodations were great. Great décor, great price, clean room yet has all the current technologies that one needs to conduct day to day activities, as needed. I would recommend this hotel and I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Close to everything

Posted 14-Apr-2017
Pros: Cleanliness, lobby bar, quiet room
Cons: Internet
Location: Close to nearly everything
Just took a quick overnight trip to the City. Hotel is close to BART and plenty of good restaraunts nearby. The rooms are clean and quaint. They are small but that is common for the boutique hotels. Fresh coffee in the am. Only complaint is that the business office internet didn't work. The staff was helpful in assisting me with travel documents needed though.
4 out of 5
Recommended
for Everyone
by A verified traveller

Up the hill

Posted 13-Apr-2017
Pros: location & price, happy hour (only did it one day), internet service
Location: Close enough to convention center and other meeting hotels for big convention, cable car, BART station down the hill, shopping, lots of restaurants
Great bartender, front desk helpful, room too warm (no A/C, street too noisy to open window), found big puddle of water on top of closed toilet seat, good internet, tattered curtains, suited me just fine, would stay again at the price I got.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not great but not bad.

Posted 05-Apr-2017
Hotel is in a great location. Nothing fancy but it's is clean and serviceable. Staff were wonderful. Towels were clean but could stand to be replaced and updated. It would not be my first choice of a place to stay but I would certainly stay here again.