Ratings based on 1,319 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Winnipeg, MB

Best place to stay in San Francisco

Posted 25-Sep-2016
Pros: The location - it is close to, or accessible to everything. Cozy and unique - not your "cookie cutter" hotel room.
Cons: Décor is starting to look a little worn, but staff advised a renovation is upcoming.
We stayed here before in 2008. When we came back to San Francisco, we knew exactly where we wanted to stay. The hotel is in the perfect location - close to everything. Rooms are cozy - and spotless.
5out of 5
by A verified traveller

Posted 21-Sep-2016
Pros: olde time flavor
Location: It"s SFO. If you can't find something to do, you shouldn't be there.
Great hotel and quiet...since it is on a main street in SFO.
4out of 5
by A verified traveller from Hong Kong

Good location, but a little dated

Posted 06-Sep-2016
The location is great, near Union Square, but away from the worst of the crowds. The staff are friendly and the glass of wine each day a nice touch. The rooms are a little dated though.
1out of 5
by A verified traveller

Bed Bugs

Posted 01-Sep-2016
Pros: Nothing
Cons: No bedbugs
Stayed here (1) night for work, woke up with 3 bites on my shoulder. Classic sign of bed bugs, wouldn't stay here again. Avoid. Stay out of room 305..
4out of 5
by A verified traveller

Very nice centrally located hotel.

Posted 01-Sep-2016
Great experience. Very nice staff. Called and checked on my shuttle to SFO with promoting by me.
4out of 5
by A verified traveller from 関西


Posted 31-Aug-2016
落ち着いた綺麗かつ清潔感のあるホテルです。巨大ではないけれど気品はあります。 ケーブルカーの駅から徒歩すぐ。 向かいにセブンイレブンもあるので便利です。24時間営業のドラッグストアもすぐ近く。マクドナルドも近いです。 スタンダードの部屋だったので超豪華というわけにはいきませんでしたが、落ち着いたちょっと豪華な内装、シャワー、トイレも綺麗でした。
4out of 5
by A verified traveller

Close to Union Square, and good point to explore t

Posted 28-Aug-2016
2nd stay here. Cute , clean and comfy, but carpets are ready for replacement. Has a lot of charm! Staff are 1st class 👍
5out of 5
by A verified traveller from Chicago

great place downtown SFO

Posted 23-Aug-2016
Pros: Unique decorations, nice lobby, clean rooms. Great experience, definitely recommended.
Location: great location! Nice restaurants, shopping opportunities, close to China town and public transportation.
Very nice boutique hotel close to most important attractions in SFO
3out of 5
by A verified traveller

Not a good value

Posted 21-Jul-2016
A number of people describe this hotel as quaint and charming, while a few call it dark and somewhat dingy. We were more in the latter camp. Our room was OK, but nothing special. A/C involved a window unit that was blasting a bit too much when on. The bathroom was about what I'd expect in an $80-100 hotel, small and somewhat rundown with very basic tub and shower. The bed was fine and the furnishings were adequate, but the room felt a bit small. The hotel offers a free glass of wine from 5-6 PM. That's a nice idea, but we had to wait 10 minutes for the bartender to show up. Then the wine was of such poor quality that it wasn't even drinkable. They serve Sycamore Lane wine as their house wine at $8 a glass. Retail prices on this wine are ~$5 a bottle (I looked it up), and I'm sure they pay substantially less in volume. So that's a pretty nice profit margin on the house wine (outside of the free hour). Overall, this did not feel like a good value at $350/night. Unfortunately, I think this says as much about the hotel scene in San Francisco as this particular hotel.
3out of 5
by A verified traveller

Posted 19-Jul-2016
The hotel was really close to Union square, convenient for shopping and getting on the cable car. Hotel staff on the whole were friendly, some more helpful than others.