Ratings based on 1,537 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Aug-2017
Have live music every Friday nite. Very nice experience. The room is also clean and classic.
4 out of 5
by A verified traveller

Lovely historic, comfortable hotel

Posted 03-Aug-2017
Pros: Location and comfortable bed.
Cons: Some street noise in room.
Stayed here for a work trip. Great walkable and transit-easy location near lots of shops and restaurants. Hotel has great charm, and lovely lobby / library area for eating or just relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveller

very comfy

Posted 31-Jul-2017
Very comfy room, air conditioning worked great. Great feel to hotel. Near everything, pub, diners, museums
4 out of 5
Recommended
for Everyone
by A verified traveller

Always stay here when visiting sf.

Posted 13-Jul-2017
Staff always helpful..close to shopping, entertainment, ect. Few mins away from wharf. Love the history about hotel itself. We always stay here when visiting bay area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable boutique hotel with lots of charm. I w

Posted 07-Jul-2017
Comfortable charming boutique hotel with lots of charm. I would return
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Posted 06-Jul-2017
I traveled to San Francisco for a few days on vacation. Upon check-in, there was not a room available with 2 double beds, which is what I had registered for. With 3 people waiting to move our things in, there were no hesitations and we were upgraded to a suite with a king bed and pull-out couch with 1.5 bathrooms. At no cost! The staff was friendly, responsive and helped give suggestions for places to eat within walking distance! It was hard to leave! I'll definitely go back. Love this boutique hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller from Boulder, CO

Great location

Posted 03-Jul-2017
Cons: More electrical outlets.
Super walkable, close to Union Square. Nice cozy lobby bar. Lots to do nearby.
3 out of 5
Recommended
for Everyone
by A verified traveller from California

Good location; friendly & courteous staff.

Posted 27-Jun-2017
We were not too impressed by this hotel. It appeared old and somewhat dated. Our room in particular felt a little dingy. Our 12-yr old daughter found hair in the shower at the top of the drain when we first arrived. But the staff were courteous and helpful. A no frills kind of place to stay-- we didn't spend a lot of time in the hotel so it was sufficient for our needs.
4 out of 5
Recommended
for Everyone
by A verified traveller from Portland, OR

Quick stay in the city

Posted 08-Jun-2017
Pros: Staff, rooms, lobby, location
Cons: Parking arrangements
Just wanting to stay overnight in the City. Love this hotel...great lobby, close to shopping, great eats and historic landmarks. Staff is friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Cozy hotel

Posted 30-May-2017
The hotel is in a prime location close to Union Square, Chinatown, the Financial District. Though the rooms are a little small and the bathroom basic, everything is clean. The staff is friendly and helpful.