Ratings based on 4,050 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller


Posted 23-Jan-2017
Pros: 立地
Location: 最高のロケーション
4out of 5
for Everyone
by A verified traveller from Honolulu


Posted 21-Jan-2017
Pros: Pros,...location to Union Square, clean, 2 entrances, heated pool
Cons: Cons,...computers in business center, distance from front desk if you are in another tower
Location: Union Square, Chinatown, Westfield San Francisco Centre
Great location because it's only half a block away from Union Square,...hotel aging, but rooms were clean, comfortable,...room was quite far from front desk,...can enter hotel from 2 entrances, 1 on Geary and 1 on O'Farell,...staft was friendly,...sink was clogged, but staf was on it right away,...computers in business center frustrated me,...kept rebooting on it's own or shutting me down or out,...regardless, I would stay here again
3out of 5
by A verified traveller

Very close to Union Square

Posted 20-Jan-2017
The good: 1) Very close to Union Square, walkable to all nearby point of interests. 2) Friendly hotel staff. The bad: 1) Room was stinky. 2) A layer of dirt was present on all surfaces. I have rated 3 stars as my request for late check out was accepted and hotel staff were friendly.
2out of 5
by A verified traveller from Tokyo


Posted 16-Jan-2017
Pros: 立地。ユニオンスクエアから近く、BARTパウエル駅からも徒歩7~8分で辿り着けます。
Cons: 領収書を発行してもらったら、ホテル従業員が誤って隣の部屋に置き、隣のゲストがわざわざ届けに来た。 サービス品質に改善の余地あり。
Location: ユニオンスクエアやケーブルカーがすぐ近くにある。
部屋は古さを感じるものの清潔でした。 ただSFは繁忙期と閑散期の価格差が大きいと感じることと、 予約したときのレートではこのホテルは割高に感じられました。 今回は仕事の関係で仕方なくブッキングしました。
3out of 5
for Families
by A verified traveller from Sydney

Hotel is very well positioned.

Posted 11-Jan-2017
Pros: Location is very good and the staff were very attentive. Accommodated to our needs with respect to accomodation, luggage and transport.
Cons: Get a table and some chairs and a chest of draws. Get rid of the lounge chair which is more decorative that practical.
Location: Location is excellent. Very central and right in the shopping district, Union Square and cable car.
We had a family room with two queen sized beds. The room is spacious however there is very little if any storage space except for the clothes hanger. With four people we had to live out our suitcases as there was no chest of draws to put our clothes. This reduced the comfort of the room. Also there was nowhere in the bathroom to hang towels despite the hotel encouraging the reuse of towels. Also we ordered room service a couple of times bur there was no place to put food nor chairs no table to eat at. We had dinner on our beds.
3out of 5
by A verified traveller

why would they rent rooms on the south side...

Posted 09-Jan-2017
Pros: it was clean
Cons: fill the main hotel not next to the construction zone before shipping tenants to the south side where there is construction!
didn't sleep at all! they rented us a room on the south side next to road construction when there were many other rooms that would have been better suited to rent! why? I will never stay here again.
5out of 5
for Everyone
by A verified traveller from San Jose, CA

Beautiful, very clean and comfortable.

Posted 06-Jan-2017
We booked this hotel on Expedia last minute. We were able to get a room and to my surprise it was very nice, comfortable and very close to shopping, restaurants, cable car just walking distance to our hotel. I would definitely stay here again.
4out of 5
for Everyone
by A verified traveller from Humboldt County

excellent location, clean rooms, a pool!

Posted 03-Jan-2017
there were too many men by the door on staff doing nothing. the location was fabulous, the housekeeping was quick, perfect, timed exceptionally. having a gym was great, check in and out was easy, elevators were fast, the pool was cool (and not so heated), close to shopping, union square, theater, restaurants, BART.
3out of 5
by A verified traveller from Liederbach am Ts.

Sehr nah am Union Square. Aber laut!

Posted 29-Dec-2016
Pros: Wir konnten das bodentiefe Fenster öffnen.
Cons: Das WLAN war nicht wirklich verlässlich. Ewiges neu einloggen und Übertragungsraten eher am unteren Ende.
Location: Fast alle wichtigen Punkte und Museen erlaufbar. Mit dem Bus 38 zum Ocean Beach fahren. Einzelne Fahrt kostet ab 1.1.17 2,50 $, immer noch günstig.
Zimmer gross und geräumig. Sauberkeit hat Potenzial nach oben, haben zum Beispiel Headset von früheren Bewohnern am Bett gefunden. Mobiliar etwas in die Jahre gekommen, dito das Bad. Aber durchaus akzeptabel. Unser Wunsch nach Zimmer auf oberer Etage wurde entsprochen. Sonst alles in allem ein Standardhotel.
3out of 5
by A verified traveller from Seattle, WA

Close to Union Square

Posted 27-Dec-2016
Older hotel within close walking proximity to shopping and restaurants. Staff pleasant and easy check in/out. In need of updates but very clean.