Ratings based on 4,581 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Northampton

Great location!

Posted 23-Aug-2017
Hotel was fantastically located just by Union Square ...lovely old building and nice to stay in a hotel that has character. Staff were lovely and polite and would definitely stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Nice hotel, but don't order the food

Posted 23-Aug-2017
Pros: Location and price
Cons: breakfast items selection
The hotel is pretty nice considering its price and location. The breakfast is nice, too. But we had a bad experience ordering food from the menu in room which is provided by an outside vendor (cannot remember the name now...) It took them almost 90 minutes to prepare our food and deliver, but what we ordered were simply sandwiches and salads. We arrived pretty late and tired that night so next time if you have time, don't order from that menu, there should be a lot of restaurant around to explore.
5 out of 5
Recommended
for Everyone
by A verified traveller

Cute, nice hotel near it all!

Posted 22-Aug-2017
Charming hotel near Union Square. Room was small but it was cozy and a comfy place to lay our heads. Staff was lovely and hotel was clean. It's in a busy area and touch can hear street noise, but it was nothing that earplugs couldn't fix. Sears Diner was very good next to the hotel and there's a Walgreens at the corner. Good for bottled water and snacks for going out and about. Will definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified traveller from San Fransico

Sanfransico holiday

Posted 21-Aug-2017
Pros: The location and room size
Cons: Bar could have been a bit bigger
Location: You were in the centre for everything
Hotel was in great location, food was good and hotel staff were very helpfull, overall a good experiance
5 out of 5
Recommended
for Everyone
by A verified traveller from Alberta, Canada

Fantastic location

Posted 21-Aug-2017
We had a great stay at this hotel. The location was excellent and the beds were comfortable. We were worried it would be loud but it wasn't. We'll be back for sure.
5 out of 5
Recommended
for Everyone
by A verified traveller from Jacksonville

Great location, customer service and clean.

Posted 20-Aug-2017
This is a great Hotel. Staff is amable, room is clean and confortable. They offert free coffee, tea and water, other ones don't.
5 out of 5
Recommended
for Everyone
by A verified traveller from Buffalo, NY

Conveniently located and wonderful desk staff

Posted 19-Aug-2017
Everything was perfect. We asked for extra pillows and they were arrived in minutes. The bedding was clean and comfortable. Not a lot of street noise either. Front desk reception was efficient and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from West Yorks

San Fran Stopover

Posted 19-Aug-2017
We stayed in the Chancellor for 3 nights. The room wasn't overly large, however, it was comfortable, clean & had everything we needed. The reception area was small & the staff were friendly. We did enjoy our stay there 🙂
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 18-Aug-2017
Good location ,small rooms ,ceiling fans ,no air con
5 out of 5
Recommended
for Couples
by A verified traveller from Massachusetts

Great Hotel and Location

Posted 15-Aug-2017
We'd stayed six nights at the Chancellor during August 2016 in a single queen room. The overall experience was very good. The room was clean and comfortable. Breakfast at the hotel was convenient, priced competitively with other choices in the immediate vicinity and the servers were friendly and attentive. It was a reasonable walk to Chinatown, North Beach and even the Pier 39 waterfront. The concierge desk was helpful. We bought Big Bus Hop-on/Hop-off tickets at the desk and were able to get on in Union Square across from Macy's for a day of site seeing. Fruit infused water and cookies that were available in the lobby were very nice. Only two improvement areas. The TV in the room did not power on when we checked into the room. It turns out the power cord connection at the back of the TV was not sufficiently plugged in. We fixed it easily. On our last Friday there we used our two for one drink coupon for the lobby bar. The bar tender on duty at that time was a bit sullen and my drink was not made correctly.