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Rating 10 - Excellent. 1290 out of 1826 reviews" "
Charming and beautiful. Yes it’s a historic building and it’s small and sometimes things look dated but by far it’s been one of the cleanest and comfortable hotels I’ve ever stayed in. The staff was amazing and the location is perfect. A true urban gem for those looking to take in a real and raw experience of San Francisco in a safe and clean environment
I like the feel of this property. The staff is lovely and I feel at home here. They have a small bar and I love gathering there before dinner in the evening. The bartender is fab, very personable. This was not our first time at the Chancellor, and it will not be our last time.
Jennifer
Stayed 1 night in Apr 2024
Response from Shirley on 7 May 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
It was easy to get to Masonic Center from location
Ramon
Stayed 1 night in Apr 2024
Response from Myra on 2 May 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs. We hope to have the opportunity to welcome you back soon.
Chancellor Hotel is conveniently located next to Union Square, so it was easy to get around the city as a tourist. Hotel had all the quaint charms of wing in a historic building, with modern amenities. Service and maintenance were also fantastic. For what it’s worth too, their bar had great cocktails!
Katherine
Stayed 2 nights in Apr 2024
Response from Shirley on 1 May 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Hotel is in a great location, good restaurants, and shopping outside the front door. Trolly right outside the door. Fresh cookies, coffee, water available all the time, staff was great, it’s an old classic hotel that is very clean and well kept. I would stay there again for sure!
Jill
Stayed 4 nights in Apr 2024
Response from Shirley on 29 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
10/10 Excellent
angel
29 Apr 2024
angel
Stayed 3 nights in Apr 2024
Response from Shirley on 30 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
The location was perfect! It was walkable to many places, and if an Uber had to be taken, unless going to the airport, Ubers were between $7-12 due to location!!
Amanda
Stayed 3 nights in Apr 2024
Response from Shirley on 29 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.ShirleyReservations Department
Convenient location. Love the cookies and apples available throughout the day, not to mention their happy hour offerings.
Do take note that they don’t have air conditioning in the rooms.
SHIRLEY
Stayed 3 nights in Apr 2024
Response from Shirley on 28 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
The staff bellboy in evening and morning were great always available to help any way. The day we checked out we were able to leave our luggage and bell boy got us umbrellas as it was raining. Parking was the lowest I shopped around and my car was safe. Transportation the streetcar stops right I front need I say more. Though San Francisco has a homeless issue (who doesn’t) I felt safe in the evening as I did not see homeless on the street hotel was on. Easy to get to public transportation it was the best experience I will definitely be staying here again next time I come to San Francisco. The beds were comfortable loves the antique bathroom heads up if you have nobility issues as if there’s a shower as the tub is tall. Highly highly recommend.
Irene
Stayed 2 nights in Apr 2024
Response from Myra on 26 Apr 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and we are also glad to hear that the staff provided helpful and friendly service. We hope to welcome you back soon!
The location is amazing. The staff is lovely, thoughtful, and helpful. They go out of their way to make sure you are comfortable. The rooms are spotless and lovely. Absolutely loved the hotel and would stay again when I return.
Asli
Stayed 1 night in Apr 2024
Response from Shirley on 27 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Nice touch having drinks available in lobby. Great location. Very comfortable beds and great cleaning staff
Siobhan
Stayed 5 nights in Apr 2024
Response from Myra on 25 Apr 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear you found our location convenient and that our hotel's cleanliness exceeded your expectations. We hope to welcome you back soon!
Beautiful boutique hotel. Excellent service and accomodation. Perfect location. Highly recommend
Kym
Response from Myra on 11 Apr 2024
Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that our hotel's location stood out to you the most and impacted your stay positively. We look forward to welcoming you again soon!
8/10 Good
Eric
10 Apr 2024
Eric
Stayed 1 night in Apr 2024
Response from Shirley on 30 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Great experience in a historic building. The bed and pillows were very comfortable, room was spotless and service great.
Tammy
Stayed 5 nights in Mar 2024
Response from Myra on 11 Apr 2024
Thank you for your wonderful review and feedback. We are happy to know our staff exceeded your customer service expectations and you enjoyed the cleanliness and location of our hotel. We thank you for your recommendation and hope to have the pleasure of welcoming you again in the future.
comfortable hotel, with friendly staff. nice touches like free coffee, cookies, fruit and water available. Good base for exploring San Francisco. Bit noisy, the morning saxophone player was a bit of a surprise but the hotel did provide ear plugs! good value for money
Ross James
Stayed 5 nights in Apr 2024
Response from Shirley on 9 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
10/10 Excellent
Angel
Travelled with family, Travelled with family and small children
Location is great and you have access to tons of bus, train, also very walkable but you have to watch out bevause there is lots of homeless near union square and downtown SF. I love the fact that they have water, tea, coffee 24 hours in the lobby. This is the second time I stayed in this hotel and I will pick this hotel again in future because of easy commute.
Nastaran
Stayed 2 nights in Apr 2024
Response from Shirley on 9 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.
Services were very hospitable. Convenient location!
Patrick
Stayed 3 nights in Mar 2024
Response from Myra on 4 Apr 2024
Thank you so much for taking the time to share your feedback. We are happy to hear that you found our location convenient for your needs and We are happy to know our staff exceeded your customer service expectations.
The hotel was lovely and had lots of charm and our room was clean. The only negative was that the parking situation was a little stressful since it is was in a structure a few blocks away and we didn't have easy access to our car during our stay. Other than that we had a lovely time.
Laurie
Stayed 1 night in Mar 2024
Response from Shirley on 3 Apr 2024
Thank you for staying at the Chancellor Hotel and taking the time to do the survey. We hope to see you again.