All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The rooms are always clean and smells fresh, the staff is very friendly and helpful
jeffrey
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,Many thanks for your fantastic 5-star review! We're delighted you found our rooms regularly clean and fresh-smelling. Our staff works hard, and every guest has a comfortable and friendly stay. Your complimentary comments about our courteous and helpful personnel mean a lot to us; we strive to provide good service to our visitors. We hope to welcome you back again soon!
The minimalist style of the room is appeal8ng to me. Customer service is not great at all. It is very noisy all around. Dog barking and construction in the area.
Dorotea
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Dear Guest,We're glad you appreciate the minimalist style of our rooms. We apologize for any inconvenience caused by noise disturbances and acknowledge the need to improve our customer service. We'll address these concerns to ensure a more enjoyable stay for all guests. Hope you will give us another opportunity to provide you with a better stay.
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
4/10 Poor
Kasondra
Travelled with pets
28 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The Gentleman at the front desk were extremely helpful and polite. Unfortunately I had to move rooms due to a baby crying non stop. But I was moved to a room beside a dog that was left unattended and barked a lot all night. The first room smelled like smoke heavily the second one did not but the second one had a big hole in bathtub which def needs to be repaired. Man on drugs wandering around outside talking to himself made me a little uneasy. Pretty basic motel right off freeway. Bed was comfy
Kasondra
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,I'm sorry to hear about your experience at our motel. We appreciate your kind words about the helpfulness and politeness of our front desk staff. However, we deeply regret the inconvenience caused by the noise disturbances and the maintenance issues in the rooms you were assigned. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future.
Nothing to complain. Affordable price in Bay Area.
kalhari
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,Our team appreciates your business and your time rating your stay. We are glad to see that you liked our affordable price. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
Great place to stay when I need to catch an early AM flight out of SFO.
Precious
Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,Many thanks for your 5-star rating! We're pleased to hear that you had a great experience staying with us at SFO for your early morning flight! Ensuring convenience and comfort for our guests, especially during crucial travel times, is always our top priority. Thank you for choosing our accommodations, and we look forward to welcoming you back on your future travels.
6/10 Okay
Michael
22 Apr 2024
Disliked: Cleanliness, staff & service
I liked the fact that they are usually cheaper than other motels.. Don't like that I stayed 4 nights with with an expired id just to be kicked out
Michael
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Dear Guest,I appreciate your positive experience with the affordability of our motel. However, we regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.
Check in was easy and the hotel is good value for money
Christopher
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,Thank you for the 5-star review! We're thrilled to hear that your check-in experience was smooth and that you found our hotel to be a great value for your money. Providing hassle-free service and excellent value are top priorities for us, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!
Dear Guest,We deeply regret any inconvenience you may have encountered during your stay. Rest assured, we are dedicated to elevating our facilities and upholding the highest standards of cleanliness to guarantee a serene and enjoyable experience for every guest. Your input is incredibly valuable, and we are swiftly taking steps to rectify these concerns and elevate the overall excellence of our establishment.
Dear Guest,A hearty thanks for your review. Glad to see that you liked our Excellent management and front desk staff. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star rating! We hope to hear more from you on your next visit.
8/10 Good
rosemarie
Business traveller
18 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice stay
rosemarie
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Had a beautiful Weeknd there. Definitely coming back. Home away from home. Thank u.
Steven
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,Many thanks for your 5-star rating! We're thrilled to hear that you had a wonderful time during your stay with us. Creating a "home away from home" atmosphere is exactly what we strive for, and we're delighted that you felt that way. We can't wait to welcome you back for another memorable weekend soon!
Staff were great. Good place to lay down and crash after a 15 hour drive.
Krys
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,We're pleased to receive your glowing 5-star review! Our team is really happy that you liked our place and that our staff made you feel extra special. It's great to know you felt comfy after your long drive. We work hard to make sure our guests feel at home and can unwind. We're super excited that you had such a good time. Come back and visit us again soon!
More like a dive motel. Keep searching don’t even think about it
Mario
Stayed 1 night in Apr 2024
Response from Sophia CSR on 17 Apr 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
2/10 Terrible
Jesus
Business traveller, Travelled with group
14 Apr 2024
Disliked: Cleanliness
Inconvenient
Jesus
Stayed 7 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
8/10 Good
Michael
14 Apr 2024
Liked: Staff & service
Disliked: Amenities
It was reasonably affordable
Michael
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful 4-star rating. I am glad to see that you found our accommodation affordable. We truly appreciate you taking the time to rate your experience. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. Our Team is looking forward to serving you again on your future travels.
10/10 Excellent
DAMRI
Travelled with family, Travelled with family and small children
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
8/10 Good
Laura L
11 Apr 2024
Liked: Cleanliness, staff & service
Liked staff, management and room
but several things need either updating or fixing, like the 'disabled' shower, keys that don't open the room, etc.
Laura L
Stayed 1 night in Jan 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,Thank you for your 4-star review and for sharing your experience! We're glad to hear you enjoyed the service, management, and your room during your stay. We appreciate your honest feedback on areas for improvement, such as the handicapped shower and room keys. Rest assured that we will swiftly resolve these issues in order to improve the overall experience for all of our guests. We look forward to welcoming you back for an even greater stay in the future!
6/10 Okay
Nathaniel, San Carlos
10 Apr 2024
Nathaniel
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Dear Guest,We appreciate the 3-star rating of your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Very friendly helpful staff. This place is afordable and it is clean. Very good value. I have stayed at the Motel and also at the Studio which is also excellent value.
Judith
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,We're pleased to hear that you had a wonderful experience with us! Thank you so much for your kind words regarding our friendly and helpful staff, as well as our affordable and clean accommodations. We strive to provide excellent value for our guests, and we're delighted that you found both the Motel and Studio to meet your expectations. We look forward to welcoming you back on your next visit!
8/10 Good
Wendy Jia Men
Travelled with family
6 Apr 2024
Liked: Staff & service, amenities
Bed and restroom very clean. Our room was on the first floor, visible mold issues on the walls, bathroom ventilation fan not working. Outside garden lawn with drainage issues, mud and water collect on walkways after rain.
Wendy Jia Men
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this 4-star rating and comment. We're delighted to hear that you found our bed and restroom to be very clean during your stay. However, we regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Neil, Redmond
Business traveller
4 Apr 2024
Liked: Cleanliness, staff & service
It was cheap, clean and close to Belmont.
Neil
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,Many thanks for your glowing 5-star review! We're delighted to hear that you found our accommodations affordable, impeccably clean, and conveniently located near Belmont. Providing exceptional value, cleanliness, and proximity to local attractions is always our aim, and we're pleased that we hit the mark for your stay. We look forward to welcoming you back for another fantastic experience soon!
Staff (Phillip) and owner were MOST accommodating!
Theodore
Stayed 1 night in Apr 2024
Response from Sophia CSR on 4 Apr 2024
Dear Guest,Thank you for your complimentary 5-star review! We're delighted to hear that Phillip and the owner went above and above to enhance your visit. Our first priority is to provide outstanding service and accommodate our customers' needs. We appreciate your input and look forward to seeing you again soon for another fantastic visit!
Not enough electrical outlets and no fan in bathrooms.
David
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,Appreciate your 4-star rating and your insightful comments. Regarding the electrical outlets and lack of fans in the bathrooms, we appreciate your feedback and We will definitely keep your suggestions in mind as we work to improve our services and give visitors a more relaxing stay. Your happiness is very important to us, and we look forward to having you return soon for an even greater experience.
Very clean and very helpful staff only issue that it is away 24 miles ftom San Francisc.
Hisham
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,Our team appreciates your wonderful 5-star review. We are happy to hear that you found our property to be extraordinarily clean and our staff to be really helpful. While we understand your concern about our distance from San Francisco, we hope that our dedication to providing a top-notch experience will make the journey worthwhile for you. We look forward to welcoming you back in the future!
10/10 Excellent
Rusty
Travelled with family, Travelled with family and small children, Travelled with pets
28 Mar 2024
Liked: Cleanliness, staff & service
Great Motel 6 good for families and working people. Every room has its negative quirks like maybe fridge light out or whatever petty thing but everything works and housecleaning almost daily. Love staying here . Close to where I want to be and cool parks nearby Safeway close Trader Joe’s too donut shop nearby
Rusty
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,Thank you for your fantastic 5-star review! We're thrilled you enjoyed your stay at Motel 6 and found our convenient location near Trader Joe's, Safeway, and beautiful parks to your liking. We acknowledge your feedback regarding minor inconveniences in the rooms and will strive to ensure every aspect of your stay meets your expectations in the future. We look forward to welcoming you back soon for another enjoyable experience!
6/10 Okay
Manuel
28 Mar 2024
Manuel
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Dear Guest,We appreciate your business and your time rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
6/10 Okay
Karla
Travelled with family
25 Mar 2024
The property was run down and location felt unsafe. Graffiti next door at outbuilding
Karla
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
8/10 Good
ella
24 Mar 2024
ella
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
The room was spacious and clean, the beds were pretty comfortable. Staff was very nice and friendly.
Julia
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,Thank you very much for your nice words and 5-star rating! We are delighted to hear that you found the accommodation to be big and clean and that you loved the comfortable beds. Our staff takes great pride in giving excellent service, and we're glad you found them pleasant and kind. We hope to welcome you again soon for another amazing visit!
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
6/10 Okay
Justin
Business traveller, Travelled with partner
18 Mar 2024
Liked: Cleanliness, staff & service
The elevator was next to our room very noisy most the right. The elevator was extremely small and smelled if urine. Outside was clean to an extent some homeless in the area. The room was clean very large. Only 1 plug and sund came right into room no curtain to block out the sunlight.
Justin
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Thank you for appreciating the spaciousness and cleanliness of the room. We apologize for any inconvenience you experienced. Your feedback has been shared with our team for improvement. We hope you'll consider staying with us again, confident that your next visit will be as wonderful as most of our guests'.
10/10 Excellent
jeffrey
17 Mar 2024
The rate was great and the area was safe and quiet
jeffrey
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed our great rates and found the area to be safe and quiet. Providing our guests with a comfortable and secure experience is always our top priority. We look forward to welcoming you back for another fantastic stay!
There is nothing to like about this property. Staff were not nice at all. The building and the room is not that clean. The roof in the building that we were in was also leaking on some parts nearby the elevator. We felt very unsafe due to the environment and the people that was in the same building with us. There are No Smoking signs everywhere but people were smoking not just cigarettes but also weed.
John Brandon
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,We're sorry to hear that many aspects of your stay were unpleasant for you. We appreciate you bringing these problems to our attention; we will review each of your comments and ensure that they do not occur again. Guest pleasure and safety are very important to us, thus we appreciate any input we receive because it helps us improve. We would be delighted if you returned to stay with us again; we are confident that you will have the same fantastic experience as the majority of our guests.
Motel looks nice from the outside but the floor in our room looks like it hasn’t been mopped in a year. I wouldn’t walk around without any shoes or sandals
Leonard
Stayed 1 night in Mar 2024
Response from Sophia CSR on 20 Mar 2024
Dear Guest,Many thanks for appreciating the exterior of our motel. We regret any inconvenience caused by the floor condition in your room. Cleanliness is a top concern, and we will solve this issue right away. We hope you will give us another opportunity to create a better experience.
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you liked our reasonable cost. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
It worked for one night. Room as old as motel 6 when started or so it seemed. One plug in in living area to use.
Sue
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Sue, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Smoking slowed on non smoking building and rooms the front desk lady was rude and unprofessional the morning shift ... But the room attendants where awesome and nice
Francisco
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 8 Mar 2024
Dear Guest,We appreciate you taking the time to share your thoughts with us. It's wonderful that you had a positive experience with our friendly and excellent room attendants. We apologize for any inconvenience you may have encountered regarding the smoking issue and the morning shift interaction. Rest assured, we are looking into these matters promptly to enhance future stays. Your valuable feedback is crucial to us, and we hope to have the opportunity to provide you with an even better experience on your next visit.
Worn down room. Many Utilities not working. Cracked caulking behind sink. Shower head and arm loose from screws. TV base cracked…room telephone not working at all. Overhead light inoperable…needs much work
Howard
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 8 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 Good
Justin
4 Mar 2024
Justin
Stayed 1 night in Feb 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
Dear Guest,Thank you for your 4-star rating! We're glad to hear that our location near the freeways was convenient for you. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!