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Reviews of Kimpton Hotel Enso, an IHG Hotel

4 out of 5
Kimpton Hotel Enso, an IHG Hotel
1800 Sutter St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1002 reviews" "
Rating 8 - Good. 326 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Darius on 2 May 2024
Hi Diane, Thank you for staying with us and for leaving a review! Hope to see you again soon.

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at your hotel this past week. The room that I was in was a little loud during the day, but the amenities were very nice.
Stayed 1 night in Apr 2024
Response from Darius on 2 May 2024
Hi Andy, Thank you for staying with us and for taking the time to write a review! I'm glad you overall enjoyed your stay and apologize for the noise. Please let us know when you come back and happy to put you in a courtyard facing room away from the street.

10/10 Excellent

Kara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Nice staff, clean and comfy rooms. Thank you!
Stayed 2 nights in Apr 2024
Response from Darius on 23 Apr 2024
Hi Kara, Thank you for staying with us and for your review! We are so glad you enjoyed you stay and hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Darius on 23 Apr 2024
Hi Matthew, Thank you for staying with us and for your review. We hope to see you again soon!

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. The fridge didn’t seem to work and a strange sound came from the bathroom every so often throughout the entire night. Didn’t complain but thinking now I should have said something
Stayed 1 night in Apr 2024
Response from Darius on 11 Apr 2024
Hi Nicole, Thank you for staying with us and for taking the time to tell us about your stay. We will look into the feedback given and work to have these items fixed. Please let us know if there is anything else we can assist you with.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to the Fillmore for a concert, easy walk. Fun neighborhood, Japantown.
Stayed 1 night in Apr 2024
Response from Darius on 4 Apr 2024
Hi Martin, Thank you for staying with us and for your review! I'm glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you're in town for a show at the Filmore
Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Janet, Thank you for staying with us and for your review! Glad you enjoyed your stay and can't wait to have you back for another show at the Filmore.

2/10 Terrible

Shandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Shandra, Thank you for staying with us and for your review. I would love to hear more about your stay and how we can improve moving forward. Please feel free to contact the hotel and ask to speak to me directly.

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Ian, Thank you for staying with us and for the review. I would love to hear more about your stay and how we can improve to be a 5 out of 5 stay in the future. Please feel free to call the hotel and ask for me directly.

6/10 Okay

stanly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Darius on 4 Apr 2024
Hi Stanly, Thank you for staying with us and for the review. I would love to hear more about your stay to ensure we improve our services for your next visit. Please feel free to contact the hotel and ask for me directly.

10/10 Excellent

Mengqi

Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Mengqi, Thank you for staying with us and for your review! I'm thrilled you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly! Especially Ed
Stayed 1 night in Mar 2024
Response from Enso Management on 30 Mar 2024
Hi Jeanette, Thank you for staying with us and for taking the time to write a review! We're so happy you enjoyed everything, and we can't wait to welcome you back again soon!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fully enjoyed our stay here... Room was clean and there was plenty of room. staff was helpful. You had to ask for amenities like a hair dryer, but I believe you could get one. But it was very clean and comfortable. Bed was comfortable, there were enough outlets.. I can't think of anything negative about it. It was perfect for what we needed it for. Had a small fridge, no microwave, and no coffee in the room (coffee downstairs was very good) Overall, this place was great!!! Would recommend!
Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Linda, Thank you for staying with us and taking the time to write a review about your stay. I'm glad to hear you overall enjoyed your stay. We hope to see you again soon!

6/10 Okay

Sung

Travelled with partner
Liked: Cleanliness, staff & service
Convenient location. Parking is very limited and I could not get out as a staff member parking front of my car
Stayed 2 nights in Mar 2024
Response from Darius on 21 Mar 2024
Hi Sung, Thank you for staying with us and for taking the time to leave a review. I'm sorry you had less than a perfect stay and appreciate the feedback regarding the parking. We will follow up with our team to ensure issues like this do not happen in the future. We hope you come back again soon!

10/10 Excellent

ROSE, Mountain View

Stayed 1 night in Mar 2024
Response from Darius on 4 Apr 2024
Hi Rose, Thank you for staying with us and for your review! Hope to see you again soon.

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Darius on 16 Feb 2024
Hi Alfonso, Thank you for staying with us and for the review! So happy you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Darius on 19 Feb 2024
Hi Laura, Thank you for staying with us and for the review! Hope to see you again soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Darius on 13 Feb 2024
Hi Josh, Thank you for staying with us and for your review! Hope to see you again soon!

8/10 Good

kristy

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the service from the staff members. .it was very friendly and helpful.
Stayed 2 nights in Jan 2024
Response from Enso Management on 9 Feb 2024
Thank you for the review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Japantown!
The staff were incredible and accommodating. The room was recently renovated and very comfortable. The hotel will only get better as they bring back the restaurant! Looking forward to staying here again. Love the proximity to Fillmore St.
Stayed 3 nights in Jan 2024
Response from Darius on 13 Feb 2024
Hi there, Thank you so much for staying with us and for the review! So glad you enjoyed everything. We hope to have our restaurant open sometime before spring and would love to have you stay with us again to experience it!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there one night and enjoyed thoroughly. This hotel is stylish, well thought out and very comfortable. We will return whenever possible.
Stayed 1 night in Jan 2024
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Emmet J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japanese design inspired hotel in SF Japantown
Very nice hotel in Japantown in San Francisco. Great access to Japantown malls, food, and shopping. Really enjoyed being able to get a plant at checkin and having this in our room, very fun! Room was very comfortable, with super plush mattress and bedding. Very nice Japanese inspired decorations in the room. Enjoyed the wine happy hour in early evening. Overall outstanding stay!
Stayed 1 night in Jan 2024
Response from Darius on 13 Feb 2024
Hi Emmet, Thank you for staying with us and for the great review! We are thrilled you enjoyed everything. Please come stay with us again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favorite
May be my new favorite SF hotel. Comfortable, good location, nice and easy parking, ev charging and ver friendly hotel staff.
Stayed 1 night in Jan 2024
Response from Darius on 13 Feb 2024
We love being a new favorite! Thank you so much for staying with us and for the review Kelly. Can't wait to have you stay with us again soon!

10/10 Excellent

Darcy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean hotel. The staff was very nice and the location is fanastic. I can't recommend enough. We will definately come back.
Stayed 2 nights in Jan 2024
Response from Darius on 13 Feb 2024
Hi Darcy, Thank you so much for staying with us and for the review! Can't wait to have you back soon!

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

lara

Stayed 1 night in Jan 2024
Response from Kimpton Hotel Enso on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Shabnam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very nice , they asked me how the room was right after checking and when I mentioned there is not much view they upgraded us at no charge
Stayed 1 night in Jan 2024
Response from Darius on 13 Feb 2024
Hi Shabnam, Thank you for staying with us and for the review! So glad the team was able to assist in getting you a nicer view for your stay. Hope to see you again soon!

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Mohammad, palm springs

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly. Close to lots of good restaurants.
Stayed 5 nights in Dec 2023
Response from Darius on 13 Feb 2024
Hi Mohammad, Thank you for your stay and for your review! Looking forward to welcoming you back soon!

6/10 Okay

Julian

Disliked: Property conditions & facilities
The rooms need a refresh, for some reason they put me in a handicap room which i guess was fine but weird, the shower was crappy and kind of broken. Staff was friendly and the site was nice. Not horrible not the best.
Stayed 1 night in Dec 2023
Response from Darius on 13 Feb 2024
Hi Julian, Thank you for your most recent stay with us and for your review. We strive to make each stay as pleasant and comfortable as possible. Your comments regarding the ADA room has been noted and currently ensuring all our ADA room bathroom fixtures are in proper working order and coaching the team to identify issues to repair before a guest is checked in. I'm glad to hear, though, that the staff and location was to your liking. Please feel free to reach out if you have any other concerns.

10/10 Excellent

Saysamone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

4/10 Poor

Soraya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unsafe and unacceptable service
I had two gold necklaces stolen from the safe. It took 2 hours for the hotel staff to follow up on this matter only to tell me they were not able to find the necklaces in the safe. Further the room walls are not insulated which let's you hear everything happening in the other rooms. We were also not offered our hotels.com silver vip benefits upon arrival.
Stayed 2 nights in Dec 2023

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I loved staying here and being in Japantown. The room was spacious but could’ve been cleaner—there was a lot of dust in the bathroom and the plug in there didn’t work. The staff was really kind and helpful. The lobby had great amenities like free water all day, hot drinks in the mornings, happy hour and even live local performers. The area is great and there’s many stores and restaurants nearby. Would definitely stay here again!
Stayed 3 nights in Dec 2023
Response from AlexW on 29 Dec 2023
Hi Kate,Namaste to you and your sister for being our amazing guests. I am so happy to hear you enjoyed the immersive experience we created here at Kimpton Hotel Enso, particularly the musical guests on our weekend happy hour. I have noted your tips for improvement as well and we will circle back with our teams to ensure your next stay with us is 110% perfect. Warm Regards,,Alex WDirector of RoomsKimpton Hotel Enso

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Enso Management on 9 Feb 2024
Thank you for the review.

10/10 Excellent

Todd, Rocklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sonal

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lucy

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and friendly staff
Stevie was great at the desk. New renovation with everything clean and tidy. Location perfect for Fillmore Street and Japantown area. Wine happy hour and coffee in the morning were perfect.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wilhelm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steven was a great host, he has personality. I am sorry I can’t recall the name of the lady who hosted the wine hour, but she was a delight as well. I’ve been here throughout the last 3 incarcerations of this hotel and so far this is the best version. Will definitely return. Thanks!
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff!
You cannot beat the location of this hotel- walkable to all of pacific heights as well as Japantown, with easy access to downtown if you prefer. The staff is incredibly friendly and was very receptive to comments regarding room layout, etc. There are several cold, delicious water machines- at least one on every floor and the lobby is a wonderful place to wait as well- great art books, water station and tea/coffee. We will definitely be returning.
Stayed 1 night in Nov 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
My stay at the Kimpton Hotel Enso was wonderful. The room was clean and spacious and we had a little balcony that overlooked the city. The staff was also great in accommodating a late check out for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Myles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and very friendly staff. In particular the gentleman that worked that night shift November 12th was extremely helpful and went out of his way to assist us as well as other guests.
Stayed 1 night in Nov 2023

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Nov 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for staying with us!

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property and the staff has been so helpful! Location is absolutely ideal.
Stayed 1 night in Nov 2023
Response from Kimpton Hotel Enso on 11 Nov 2023
Thank you for the review.