Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Sky Palace Inn By Jasper Near AT&T Center

2.5 out of 5
Sky Palace Inn By Jasper Near AT&T Center
211 N WW White Rd, San Antonio, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 162 out of 375 reviews" "
Rating 8 - Good. 112 out of 375 reviews" "
Rating 6 - Okay. 42 out of 375 reviews" "
Rating 4 - Poor. 24 out of 375 reviews" "
Rating 2 - Terrible. 35 out of 375 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Tracy on 13 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tracy on 13 May 2024
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Cassandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tracy on 13 May 2024
Dear Guest,Thank you for providing your rating. We are pleased to have the opportunity to enhance your experience in the future!

10/10 Excellent

Anirban

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. Staff was very friendly. Quiet neighborhood
Stayed 5 nights in May 2024
Response from Tracy on 8 May 2024
Dear Guest,Thank you for your positive feedback! We're delighted that you had a pleasant experience and appreciated our friendly staff and quiet neighborhood. We hope to welcome you back soon for another enjoyable stay!

4/10 Poor

Maria, Garland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The electrical plugs did not work. And room service would come knocking way too early and open the door.
Stayed 2 nights in Apr 2024
Response from Tracy on 23 Apr 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the non-functioning electrical plugs and the early room service intrusion. This is not the level of service we aim to provide, and we're addressing these issues with our team. We hope to offer you a better experience in the future.

10/10 Excellent

Meghan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay here every time I come into town
Stayed 1 night in Mar 2024
Response from Tracy on 23 Apr 2024
Dear Guest,We're delighted to hear that you enjoy staying with us whenever you're in town! Your continued support means a lot to us. We look forward to welcoming you back for your next visit!

6/10 Okay

Justin

Stayed 1 night in Apr 2024
Response from Tracy on 13 May 2024
Dear Guest,Thank you for providing your rating. We are committed to enhancing your experience during future visits!

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Not a great experience even taking into account price. The free breakfast was a joke. A couple of stale biscuits, a broken orange juice machine and no tea bags. Very loud street noise.
Stayed 3 nights in Apr 2024
Response from Tracy on 11 Apr 2024
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. We'll address the issues with our breakfast offerings to ensure a more satisfying start to the day for our guests. Additionally, we'll explore solutions to minimize street noise for a more restful stay. Your feedback is valuable, and we appreciate the opportunity to improve.

10/10 Excellent

James M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Tracy on 11 Apr 2024
Dear Guest,Thank you for the positive feedback! We're delighted to hear that you had a good experience with us. We look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

John

Travelled with family, Travelled with pets
Liked: Staff & service
The place was rated well above what it truly is, The place is located in a bad neighborhood. Caught some dude creepin around the parkin lot late at night
Stayed 2 nights in Mar 2024
Response from Tracy on 27 Mar 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about your experience. Your feedback is valuable to us, and we take it seriously. We'll address the issues you've mentioned to ensure a better experience for our guests in the future.

10/10 Excellent

Noel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay
Response from Tracy on 23 Mar 2024
Dear Guest,Thank you for choosing us! We're delighted to hear you had an amazing stay! Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.

8/10 Good

Christine, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. No line. Room, bedding and shower were clean. Bed was super comfortable. Hot water was immediate. Walls were thin, but the property was quiet, so not disturbances. Area felt industrial and a few people walking by the property. But not loud and wasn't constant. Location is close to freeway. For our weekend stay, this was a good hotel. Would stay again.
Stayed 2 nights in Mar 2024
Response from Tracy on 21 Mar 2024
Dear Guest,We appreciate your detailed feedback! It's delightful to know you had a seamless check-in experience and enjoyed the cleanliness and comfort of our rooms. Thank you for highlighting our convenient location and comfortable amenities. We look forward to hosting you again on your next visit!

8/10 Good

Fung Yik Muk

Travelled with group
Liked: Cleanliness, staff & service
Surrounding area is sketchy
Stayed 1 night in Mar 2024
Response from Tracy on 18 Mar 2024
Dear Guest,We appreciate your feedback regarding the surrounding area. Our priority is ensuring our guests feel safe and comfortable during their stay. We are assuring to meet your expectations in your future stay.

8/10 Good

Leonard

Business traveller
It was clean and very quiet no one hanging around outside the hotel
Stayed 1 night in Feb 2024
Response from Tracy on 26 Feb 2024
Dear Guest,We're delighted to hear that you found our hotel clean and peaceful during your stay. Providing a tranquil environment is important to us, and we're glad you enjoyed it. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

4/10 Poor

Jonathan

Travelled with pets
Disliked: Staff & service, property conditions & facilities
I will start with the positive... the room was reasonably priced the suite appeared to have been recently updated, and the bed was comfortable. Given that I was traveling with dogs it limited my available options so I initially was thinking this was a bonus. However, despite the bed comfort and value I can't reasonably recommend this hotel to anyone but the most deperate traveller. Now for the drawbacks... the area is industrial and both the noise from the street and the other hotel patrons made for many disturbance during the night. The included breakfast... this consisted of a few different packages of cookies and granola bars, not even cereal or bread... the juice dispenser had orange and apple juice the Orange juice was NOT orange rather a brownish color. This feeds into the low score for staff... though my interaction was limited there was a lot of finger ppinting back at "The Owner". For cleanliness... i was to be in a non-smoking room that smelled of smoke, just not tobacco smoke, and had what appeared to be cigarette butns on the bed spread. The shower head could use a dip in some demineralizer and the rest of the bath needed some work on mildew.
Stayed 1 night in Feb 2024
Response from Tracy on 23 Feb 2024
Dear Guest,We appreciate your detailed feedback and apologize for any inconveniences you experienced during your stay. We're glad to hear you found our room pricing reasonable and enjoyed the comfortable bed. Rest assured, we will address the noise disturbances and breakfast offerings to ensure a more pleasant experience for our guests. Your comments regarding cleanliness have been noted, and we'll take immediate action to rectify these issues. We hope to have the opportunity to welcome you back and provide a much-improved stay in the future.

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the property because the room had a strange smell to it, the cable or tv wasn’t working correctly and the bathroom door wouldn’t close. The worst part about it was that when my wife and I were sleeping and I had woke up to a cockroach crawling on me.
Stayed 1 night in Feb 2024
Response from Tracy on 11 Feb 2024
Dear Guest,Thank you for your feedback. We're sorry to hear about your experience at our property. This falls far below our standards of cleanliness and comfort. Your feedback is invaluable, and we're committed to addressing these issues immediately to ensure they don't recur. We hope to have the opportunity to make it right for you in the future.

10/10 Excellent

Mikael

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
From the time we checked in to the time we checked out, staff was super nice. I was here two nights for the stock show and it had everything I needed with the exception of a coffee maker in the room. I’m simple so it doesn’t bother me but all in all, nice place.
Stayed 2 nights in Feb 2024
Response from Tracy on 8 Feb 2024
Dear Guest,Thank you for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay with us during the stock show. Your satisfaction is important to us, and we'll certainly consider your suggestion about the coffee maker in the room for future improvements. We look forward to welcoming you back on your next visit!

10/10 Excellent

Trisha

Travelled with family, Business traveller
We stay here every year. Never a problem
Stayed 1 night in Feb 2024
Response from Tracy on 8 Feb 2024
Dear Guest,We're delighted to have you as our loyal guest! Thank you for choosing us year after year and for your continued support. We strive to make each stay enjoyable and hassle-free, and we look forward to welcoming you back again next year!

10/10 Excellent

Victor, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 7 Feb 2024
Dear Guest,Thank you for taking the time to share your rating. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

Dania

Response from Tracy on 23 Jan 2024
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

6/10 Okay

Israel

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Tracy on 19 Jan 2024
Dear Guest,Thank you for sharing your positive rating! We're delighted to have provided you with a satisfactory experience. We look forward to the opportunity to serve you even better in the future!

6/10 Okay

Maria

Travelled with partner
The “comfort room with king bed” was very comfortable. Overall, the room was very nice. However, the sheets had a couple of yellow stains (hmm). Also, the bathroom floor was dirty, especially around the toilet. There was trash and hairs stuck to the toilet frame from the previous guests. The next morning, the owner called me at 10am to see if I was going to check out. I had until 11am to do so, therefore, that call was unwarranted and made me feel unwelcome. Loud music woke me up at 6am but stopped as soon as I called the office. Some shady characters are around there, and the owners are always walking outside watching every move. The coffee was good in the morning.
Stayed 1 night in Jan 2024
Response from Tracy on 14 Jan 2024
Dear Guest,We appreciate your detailed feedback, and we're glad you enjoyed the comfort of your room and the morning coffee. We apologize for the cleanliness issues you encountered; this falls below our standards, and we'll address it with our housekeeping team. We'll also monitor noise levels more closely to ensure a peaceful stay. Your safety and comfort are important to us, and we'll take steps to enhance your experience should you choose to stay with us again.

6/10 Okay

Marie Ange

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was truly dirty. The staff was nice. They are saying that breakfast was included but nothing but coffee and cookies. I will never go back to this place again.
Stayed 3 nights in Dec 2023
Response from Tracy on 8 Jan 2024
Dear Guest,Thank you for bringing your concerns to our attention. We apologize for the cleanliness issues you encountered and will address them promptly to ensure a better experience for our guests. We're also reviewing our breakfast offerings to better align with expectations. We value your feedback and hope you might reconsider staying with us in the future for an improved experience.

2/10 Terrible

IVONNY

Travelled with family and small children
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Jose on 31 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Enrique

Stayed 3 nights in Dec 2023
Response from Jose on 31 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Angela

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Tracy on 30 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff was very helpful and they took care of all our requests in a rapid and nice way.
Stayed 3 nights in Dec 2023
Response from Tracy on 27 Dec 2023
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you had a great stay and that our staff helped meet your requests promptly. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience.

8/10 Good

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tracy on 25 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

6/10 Okay

Maksut

Disliked: Staff & service, amenities
..
Stayed 1 night in Dec 2023
Response from Tracy on 23 Dec 2023
Dear Guest,Thank you for providing your rating. We appreciate the opportunity to enhance our services for your future satisfaction!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tracy on 23 Dec 2023
Dear Guest,Thank you for providing your rating. We appreciate the opportunity to enhance our services for you in the future!

6/10 Okay

Ricky

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Tracy on 25 Dec 2023
Dear Guest,Thank you for sharing your rating. We are pleased to have the opportunity to serve you better in the future!

2/10 Terrible

Patrick

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be condemned! Gangbangers partying in the parking lot all night, broken glass everywhere.
Response from Tracy on 6 Feb 2024
Dear Guest,Thank you for the time to share your feedback. We apologize for the unpleasant experience you encountered during your stay. Ensuring our guests' safety and comfort is our top priority, and we take your feedback seriously. Rest assured, we will address these concerns promptly to maintain a safe environment for all our guests.

8/10 Good

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tracy on 16 Dec 2023
Dear Guest,Thank you for providing your rating. We eagerly anticipate the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on 14 Dec 2023
Dear Guest,Thank you for providing your rating. We eagerly anticipate the chance to welcome you back to our hotel in the future.

8/10 Good

Engine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small but tidy & clean, no complaint on this price range
Stayed 1 night in Dec 2023
Response from Tracy on 11 Dec 2023
Dear Guest,Thank you for your feedback! We're glad you found your room tidy and clean within this price range. We appreciate your understanding, and we look forward to providing you with a comfortable stay on your future visits.

8/10 Good

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Tracy on 12 Dec 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over rated
The Sky Palace had a rating of 8.x on Hotels. Com. It should be rated no better than a 2 or 3. It makes me doubt any Hotels. Com ratings. Old, run down, bathroom not much larger than an airplane bathroom, bed covers had patches and the neighborhood was terrible Also breakfast consisted of packaged pastries like at a convenience store.
Stayed 1 night in Dec 2023
Response from Tracy on 8 Dec 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback is valuable, and we take it seriously. We're actively addressing the issues you've highlighted to improve our standards. We appreciate your honesty and hope to have the opportunity to provide a more positive experience in the future.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tracy on 21 Nov 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Reetam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay for the price!
Stayed 1 night in Nov 2023
Response from Lia on 11 Nov 2023
Dear Guest,Thank you for your positive feedback! We're delighted to hear you found value in your stay with us. Our commitment to providing affordable and comfortable accommodations remains unwavering, and we look forward to welcoming you back on your future visits.

4/10 Poor

Robert

Travelled with family, Travelled with pets
Liked: Amenities
Disliked: Cleanliness, staff & service
The rooms are not clean and there were many bugs in the bathroom
Stayed 1 night in Nov 2023
Response from Lia on 11 Nov 2023
Dear Guest,We deeply regret the cleanliness issues you encountered during your stay. Our team is actively working to address and rectify these concerns to uphold our standards. Your feedback is crucial, and we appreciate the opportunity to make necessary improvements for a more enjoyable experience in the future.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lia on 11 Nov 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Cat

Stayed 1 night in Nov 2023
Response from Lia on 9 Nov 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Gloria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,Thank you for sharing your rating. We're excited about the opportunity to host you again at our hotel in the future!

2/10 Terrible

Esmy

Business traveller
Disliked: Staff & service, property conditions & facilities
Not only is the customer service terrible but they require extra charges for several things even though on their website, it says that they come with with your purchased included free and decide to scam you by making sure you pay for those free necessities in cash
Stayed 1 night in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

6/10 Okay

carol

Stayed 1 night in Oct 2023
Response from Tracy on 31 Oct 2023
Dear Guest,We appreciate you taking the time to provide your rating. We look forward to enhancing our service for your future visits!

8/10 Good

zebulon

Business traveller
Liked: Staff & service
It was ok
Stayed 1 night in Oct 2023
Response from Tracy on 16 Oct 2023
Dear Guest,We appreciate your feedback, and we're glad to hear you had an okay experience. We're committed to making improvements, and we hope to provide a more enjoyable stay during your next visit. Your comments are valuable to us.

10/10 Excellent

Jaber

Stayed 1 night in Oct 2023
Response from Tracy on 5 Nov 2023
Dear Guest,Thank you for your rating. We eagerly anticipate your return to our hotel in the future.

6/10 Okay

Jacob

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
The customer service was great, staff was very nice and friendly and helpful. The area seemed very unsafe and ghetto. The other tenants seemed like they just got out of jail. The rooms were pretty clean but the bathrooms need an update; paint peeling off the walls, grime in the shower. It was perfect for what we needed it for, a cheap place to stay for one night. But if your stay is longer or you're picky, I wouldnt reccomend.
Stayed 1 night in Oct 2023
Response from Tracy on 14 Oct 2023
Dear Guest,Thank you for taking the time to submit this review. We appreciate your kind words about our customer service and the friendly staff. We understand your concerns about the area and the room's condition. Your feedback is valuable, and we'll use it to make necessary improvements for a more comfortable experience for our guests.

2/10 Terrible

Shawn

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
I did not stay here. Felt unsafe and wanted additional charge for my service animal
Stayed 2 nights in Oct 2023
Response from Tracy on 13 Oct 2023
Dear Guest,Thank you for your feedback. We will investigate the matter instantly and assure that the same will not be repeated. Your comfort and safety are our top priorities, and we'd appreciate the opportunity to address your concerns in the future.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The rooms are DIRTY! When we arrived at the hotel I felt very uncomfortable, then after seeing the room it solidified my feelings. The floor was dirty, the walls were dirty, I can’t imagine what was on the door to the bathroom. The tub was leaking, the toilet was leaking at one point and the caulking was an amateur fix. Not sure what pictures they posted on the website but they aren’t what we saw.
Stayed 1 night in Sep 2023
Response from Tracy on 20 Sept 2023
Dear Guest,Thank you for the time to share your feedback. This falls far short of our standards, and we deeply regret any discomfort you experienced. Your feedback is essential, and we will take immediate steps to address and rectify these issues to ensure our guests enjoy a cleaner and more comfortable stay in the future. Thank you for bringing this to our attention.